Cult Beauty Reviews - www.cultbeauty.co.uk

★★★★☆
4.3 / 5
85% of users recommend this
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Latest Reviews

★★★☆☆

“Frustrating after service”

Written on: 15/10/2020 by Lopezza1966 (1 review written)

I use cult fairly regularly. I have used twice this month they have offered samples with delivery but they haven’t arrived and I cannot find anyone to ask. The phone doesn’t work… Read Full Review

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★☆☆☆☆

“For the first time, my wife ordered 8-9 items from...”

Written on: 27/07/2020 by Farzansaeed (1 review written)

For the first time, my wife ordered 8-9 items from Cult Beauty to be delivered to Oman. To our surprise, once we received the delivery around 4-5 main items were missing, even after paying fully for all the items. Even the bill inside the box shows all the items are being paid for. Its been over 10 days since we are sending them repeated emails without getting any response. To add to our horror their phone line are also not working. It's absolutely a dead silence at their side. We are feeling… Read Full Review

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★☆☆☆☆

“Stealing money from your account ”

Written on: 28/04/2020 by MeganHolland219 (1 review written)

I bought ONE item however Cult charge me TWICE!. Littery money went from my account twice within few minutes.  I emailed Cult customer service however  no replies for 7 days now. They ignoring all my emails. I will have to report to trading standard too ... saying that its shocking what could happen from this organisation... … Read Full Review

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★★★★★

“Best customer service I have expierenced. Ever!!”

Written on: 23/11/2019 by Nicole2019 (1 review written)

I ordered on Cult beauty for the first time beauce they had an amazing goodie bag over a spend, I needed a few things so this was perfect. I did have proplems with my delivery due to Hermes, Not cult beauty. But I called and a lovely girl got my cause and she was so so helpful. She ensured I got my products and kept me up to date and I finally got by beauty supplie. She gave me her email and told me to let her know if i needed anything else.. so of course I did :) and she got my item sent via… Read Full Review

Bojanaj95's Response to Nicole2019's Review

Written on: 26/01/2020

I have the same problem. No delivery for more than a month! Who did you write to, I got no reply from Cult beauty costumer sevice!

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★☆☆☆☆

“Impossible to get a refund”

Written on: 24/05/2019 by Jayden1966 (1 review written)

The two times I bought from this shop I had problems, products where missing, did not receive the refund but to stall, they say that they have issued a refund, but you never see the money. With so many stores of this kind, I would advise not to shop with this one… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 19/02/2018 by NikD (1 review written)

I recently ordered 2 products from Cult Beauty. They arrived with no cap or hygienic seal and the colours were not what i expected from the 'Ordinary' Foundation range. I did not use the products as I knew that the colour which was visible through the bottle was far too dark, so i returned them in exactly the same condition and packaging and requested a refund. I received an email from Cult Beauty, stating that I had returned them in an 'unsaleable condition' as there was no protective seal… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 16/08/2017 by Bjoern78 (1 review written)

I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in… Read Full Review

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★☆☆☆☆

“horrible shopping experience”

Written on: 30/06/2017 by yumi4101 (1 review written)

I want to give negative star if I can!! On the web page of the items I want, it doesn't say that it does not ship to the US. Not until I added to the cart and try to checkout, it says sorry the items are not able to ship to the US. Also, you can not find anywhere on the website saying any particular brand does not ship to the US. There was no any written notice or explanation whatsoever about why the items are not able to ship to the US. Very disappointed. Worst shopping experiences out of all… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 05/05/2017

Absolutely appalled with cult beauty. This is my 2nd time ordering (previously ordered last year and had a bad experience) i thought to give them another go but yet again they never fail to disappoint me. I made an error with my order and emailed them 3/4 times before the order was processed yet I had no reply. The next morning I called the number on the website and all I got was voicemail. I called from 9am-12pm continuously. My order has now finally been shipped but still have no reply from… Read Full Review

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★☆☆☆☆

“AVOID!!!! Horrible Service!!”

Written on: 29/03/2017 by bella007007 (1 review written)

They have sent me a wrong shade of lipstick so I have emailed them and ask if I could return it , I have waited for over 10 days for them to reply and finally they did stating I can send it back and get a refund .After sending it back I got told that I had opened it and it looked used and they couldn't do anything about it and sent it back to me! I have never used it but this company will tell you otherwise and you will not receive your refund!! Be Very Careful as if you want to return… Read Full Review

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★★★★★

“Fast, trouble-free order”

Written on: 08/02/2017

I almost didn't order from Cult Beauty because I read all these bad reviews, but decided to still try it because I couldn't find some products from anywhere else. The order shipped the next day, and the day after that it came straight to my door. The package was neat and well-wrapped, and all the products were correct and in perfect condition. I'm very happy about my purchase and will order again!… Read Full Review

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★☆☆☆☆

“poor returns process/customer service”

Written on: 03/02/2017 by Nadiahaque (3 reviews written)

Ordered two lipstick sets, ended up returning both as my best friend had the same idea and bought me a set. I emailed within 20 minutes of purchasing (and order had APPARENTLY been dispatched) and couldn't be cancelled. When it arrived I sent full package back. But I only got refunded for 1 set. Sent numerous emails to their customer service - got a different person each time basically saying nothing could be done - they cant locate other set therefore I must not have returned it. Despite… Read Full Review

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★☆☆☆☆

“Horrible service!”

Written on: 26/01/2017 by klyH (1 review written)

I'd placed an order over 50 £ for the free shipping to Germany, after waited 12 days there's nothing coming. I wrote to the customer service and they say I can't track my package neither can't they. Because my free shipping is only "standard shipping", they make me feel like I did something wrong due toi didn't choose to use priority service. They want me to wait 20 days more to "make sure the pakage is really missing" so I can ask for refund!!!! If you order anything from them overseas, good… Read Full Review

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★☆☆☆☆

“Horrible customer service! ”

Written on: 29/10/2016 by ErikaHull (1 review written)

I have bought from cult beauty a number of times and all went well (most of the time), but one of my orders I got a product which I was not happy about and had not even used it, not even opened the product and I got told that I had opened it and it looked used and they couldn't do anything about it and sent it back to me. They do not value their customers and are quite stern with their exchange policy! I recommend Beauty Bay as they also do free shipping, you have to pay around £3-4 on top of… Read Full Review

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★★★★★

“Out-bloody-standing!”

Written on: 08/04/2016

Absolutely outstanding service! The second time I have used Cult Beauty, Wednesday evening about 10pm I placed an order of 1× pair Lana Huda Beauty eyelashes, 1× #18 Anastasia Beverly hills concealer brush & Anastasia Beverly hills concealer shade 0.5! Unfortunately me being silly, I meant to order 1.5 not 0.5! Big panic, I rang the number on the website and spoke to a very calm helpful lady who then said "No problems, I will find your order and swap it for you" What a fabulous woman!… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 08/03/2016 by AlexusFitzgerald (1 review written)

I ordered from cult for the first time and it's the last time I ever order from them! It took 6 weeks to get my order! Due to having wrong item sent it back next day with a letter (bare in mind if you spend a lot it's not tracked) I never heard anything from them for 3 weeks I started to call and no one was answering I had called 80 times and no answer I even got hung up on too for asking for a refund because the customer service was that awful I was told different things by the same woman on… Read Full Review

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★☆☆☆☆

“Have not received my order after two weeks ”

Written on: 12/02/2016 by JuliaAlvarez (1 review written)

I placed and order for Anastasia dip brow pomade on the 31st of January 2016. I still have not received my order, I have sent them 2 emails and there has been no response. I have called their customer service number and no answer. This is my first time shopping with them and it would definitely be my last, I will shop on beauty bay going forward, I need a refund!! Really angry… Read Full Review

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★★★★★

“Excellent!”

Written on: 26/12/2015 by Gustavo183 (1 review written)

I have seen some of the bad reviews for Cult Beauty but dont let it put you off! I have place two orders in the last 2 weeks coming to £100 and both came in about 3 days even though i just chose standard delivery to save money! I love the Anastasia Beverly Hills Contour Kits i have bought and the Kevyn Aucoin contour pack i bought too! Although you are paying a bit more for the products they are worth it so i will definitely continue to use this site!… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 04/12/2015 by EliannaGreene239 (1 review written)

So cult has no problem taking people's money and ignoring the customer that seems to be the only thing that cult beauty does! I ordered a month ago before Black Friday received the wrong item and sent it back the next day for exchange a month later I still have no item why? Because cult are excellent at ignoring phone calls voice mails emails messages and on social media until they really got bashed by someone who made a Instagram page about how awful their service as a company is! Rightly so… Read Full Review

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★★★★☆

“Highly recommended”

Written on: 06/01/2014

First order for me (from France) and I must say I am very satisfied with the quick delivery : less than a week to get my Anastasia palette. So Happy with it. For sur I will buy again with Beauty Cult… Read Full Review

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