Amber Windows

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Latest Reviews

“Almost cancelled because of reviews here, pleased we...”


written by Rita_and_Alan on 27/04/2014

We needed a new door and the windows on our north side so we asked Amber and a couple of local companies to quote; we had already tried Anglia and a couple of others before but given up because they were too expensive. This time Amber were the most expensive even after reducing their initial price but as I preferred their windows I talked hubby around and we got them back and placed the order. Then we read some really scathing reviews on here and almost cancelled but we called and they gave us assurances so we gave them the benefit of the doubt. We are both really glad we did, the fitter worked fast and efficiently, though he could have tidied up better than he did but the windows and door work well and look fabulous and they seem really good quality so we are both pleased with how the job has turned out; so much for fearing online reviews. If I had any complaint its the fact that many windows companies, Amber included still feel the need to over price the job then offer you a discount as its not the right way to do business.

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“Amber Windows - Birmingham Review”


written by on 29/08/2013

Never have I felt the need to write an online review about anything. That being said I do feel compelled to give my views about Amber Windows Birmingham Branch based in Coleshill. Had six windows replaced, four front and two rear (rear ones above a conservatory and outhouse) salesman came round to discuss moneys, agreed on a price which I was told at the time wasn’t neither cheapest out there nor the most expensive which I tend to be happy with for large purchases. At the agreed date the surveyor came out the finalise the job details and discuss window design, handles and openings. Advised the install should take no longer than 2 days. The two engineers came out 8am as agreed on the dot. Dust sheets where layed out everywhere they needed to be. By 2:45pm the same day they where done WOW, spent the evening putting the house furniture back in its place. Didn’t need to get the paint brush out for any touch ups, all in all dare I say it the perfect install. Absolutely no complaints. One week later and im still very happy, i know its early days yet but let the see how winter goes. Given the chance to go back would I have placed the order with Amber windows, yes without doubt. Can’t pass comment on any other AW branch, however the Coleshill office is well rated in my view. Kind regards

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“Really pleased would definately reccommend”


written by on 26/02/2013

After reading various reviews on window companies I was concerned not knowing who to get in I decided to disregard all negative comments and just get various companies in. After seeing 4 different double glazing firms I chose to get my windows done with Amber Windows to which i am over the moon with the lads who fitted them was fantastic they were very polite and cleaned all the mess up after themselves which was one less job for me to do. A day later I had a telephone call checking I was happy with all the work to which i was. Fronm start to finish Amber windows was nothing but helpful, professional and polite and would reccommend anyone to them.

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“Very pleased with service- highly recommended”


written by on 15/09/2012

I've not written a review before but following the service I received from this company I wanted to write about my experience. I was visited by a young lady named **** to discuss replacing my front window. She was absolutely charming, explained all of the available options but the biggest thing for me; she didn't give me the usual sales patter I'd had from the other "salesmen." **** stayed in touch with me throughout the fitting and I really cant recommend and thank her enough- she even sent someone to my house when I couldn't remember how to use one of the features. Very happy with the window and cant recommend the company enough

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“Good windows shame about sales staff”


written by nigellangton on 29/08/2012

Ok ill split this review into good and bad, starting with the good. Good- surveyor and fitting staff excellent - windows look nice and well manufactured the bad sales staff- absolutely full of bull and to make matters worse they lie through there back teeth, they will make numerous promises that they know to be un true or will not be able to full fill. They will tell you what ever you want to hear, but they cant be trusted or believed. Be prepared for the full works- i can give you special discount as im not normally in residential, let me phone my boss. in our case they lied about cavity wall insulation, fixing of broken window locks and timing. .

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“never stopped !”


written by on 17/06/2012

great job. the builders never stopped despite the horrendos weather . the conservatory looks great , fitters did a good job and the glass roof is as the salesman said " pure quality" would i recommend a big fat yes

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written by on 08/06/2012

After a cold call at the door (we were getting Solar anyway) so we had the sales man round. After saying on the phone I did not want a 90 minute sales pitch, but that's exactly what we got, by a typical smarmy sales rep. We looked at the product which is good and said it would be weeks before funds were made available by the bank, they said fine. The main point they made was to have it fitted before April 1st so we would get the 21.1p tariff. ** actually what they failed to say was that the application for the FIT needed to be in by then or we would need an EPC! ** They also told us not to worry about the time gap of fitting and MCS certificate (not given until final payment recieved) as they will back date any energy produced. LIE! No-one back dates energy put onto the grid, it is calculated from when your application is recieved. We have lost out on HUNDREDS of pounds! They also cold called our neighbour and told them that we were haing trouble paying and what I did for a living. When I challenged them over this breach of data protection they said they couldn't possibly say who it was as companies call on their behalf, we aked how they knew such personal details the sales manager became arguementative and changed the subject to when we were going to pay our final installment! In all the fitters were the only good thing about the company, polite and worked hard for the day, even came back to alter stuff on request. The sales team and ethics of the company are awful. I would never recommend them to even my worst enemy they are that bad, I therefore implore you to take your money to a local company instead of this terrible company. If you want to get ripped off,lied to, spoken to like dirt and treated as such then go with Amber Windows. If you don't go elsewhere, free advice from a very unhappy customer!!!

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“new windows and doors fitted”


written by on 25/04/2012

Unfortunately the weather was pretty poor when our windows and doors were fitted.The fitters that worked on our job caused minimum disruption working outdoors in rain and hail in order to complete the job.There was minimum mess as they were cleaning up as they went along and worked none stop in order to complete the fitting.We would definitely recommend Amber to family and friends for a quote on their windows doors etc...

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“leave us alone”


written by on 11/10/2011

The 2 lads who fitted our windows were very efficient but we niticed the one looked into us in the back room clocked our old patio door.Then we had phone call after phone call even when we kept saying we had replaced all our windows and needed no more.We had to get rude and they promised to take us off their list which they did for about 2 weeks then started pestering us again.Then a man came to the door and said they were in the area and because we had windows off them previously he could give us a discount.I told him we had already informed Amber there was no more work to be done beacause we had done the patio door ourselves.Then a woman phoned and said she was updating the system and had seen our name and we may need some more windows!! And it went on and on and on.....

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“Would recommend this company. ”


written by on 18/05/2011

Would recommend this company.

Salesman smart and polite, fitters very good and friendly and their manager even visited during the fit twice to check their work.

We are now saving up to have our conservatory done at the end of the year.

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“We were very skeptical about installing our windows...”


written by on 11/05/2011

We were very skeptical about installing our windows and spoke with 3 companies (Staybrite, Anglian and Amber). We went with Amber as they seemed the most professional, had been in business for 20 years and price wise they slightly edged it.

Amber seemed better in getting a quicker installation which is what we were after and the installers were tidy and polite.

We were also told that a joint sitting with my wife present was their company policy and I was told that the sales reps are all commission only and when the see one they almost always have to close the deal and make another visit as the wife usually has the final word (she does in my house !).

Our installation was done 3 weeks ago and we are extremely happy and have had follow up calls from the Head Office Customer Service department making sure we are happy with everything which is good. We did have 1 call asking whether we want a quote for a conservatory and we said no and to take us off the list and that has been actioned.

Well done Amber - an excellent company to deal with and I would definitely recommend them.

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“Very good installation . No problems at all . ”


written by on 21/12/2010

Very good installation . No problems at all .

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“excellent service”


written by on 02/10/2009

excellent service

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“We just got the Lean-to Conservatory from Amber. We...”


written by Georgehomely on 29/09/2009

We just got the Lean-to Conservatory from Amber. We don't have a lot of space so the salespeople advices us to go for this style. I was a bit skeptical if it won't look too condensed but was pleasantly surprised. On impulse we decided to get a new door also, feels like a brand new home.

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“I did a little research before I had Amber come in and...”


written by johnnyt on 25/09/2009

I did a little research before I had Amber come in and to be fair, if you invite a window salesman in, you know they are going to be there for a while! I literally had to push the Safestlye guy out the door(really!)
Amber Windows are definitely the best made of all the mass market stuff that I saw. Like the rest, they give you loads of "patter" Hold out and you'll get a good deal on some really good windows, but best of all is their 10 year guarantee,EVERYTHING is guaranteed with NO CONDITIONS. most mass marketed window companies have hidden conditions so watch out.

Jennaleroux's Response to johnnyt's Review

Written on: 30/09/2009

It's always good to know that people aren't to pushy LOL, I'll never buy double glazing products if there is not at least a 10 year guarantee, so I'll consider Amber Windows.

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