Ironmongery Direct Reviews - www.ironmongerydirect.co.uk

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★★★☆☆
2.7 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Product not received taken”

Written on: 17/05/2017 by Commander112 (1 review written)

Order number 4984197 dated 16/05/2017. Stated because there is no justification to have this review removed. Package arrived without lock. (Why would they send empty package!!). Rang company and the person I dealt with said would call back. Reply not received. Then sent email and another person said lock would be with me in the morning. Great but that is not the end of this saga !! Because then was followed by a call from someone to say Lock not available and hoping for stock 2 days… Read Full Review

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★☆☆☆☆

“Dodgy company”

Written on: 07/05/2017 by zeMuir408 (1 review written)

I ordered from here over the phon with 'guaranteed next day delivery'; I didn't order from national company as they couldn't guarantee the delivery. I went through with the order and the part didn't turn up the next day. Today I ting their office and speak to a rude lady on the phone that says there's no history of my order. Even though I had given all my card details over the phone. If you haven't used this company before, stick to what you know and not them.... lock shop direct are great… Read Full Review

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★☆☆☆☆

“All I wanted to do was buy some shelf brackets. I am...”

Written on: 26/03/2017 by Baileyhp92 (1 review written)

All I wanted to do was buy some shelf brackets. I am then harassed by email and telephone to leave reviews. I ask not to receive any more but their spam keeps coming. I then go to Truspilot and leave a review, they respond to the saying they tried calling me and say they have now removed me from their spamming list.Tthey know who placed the review but then they complain to Truspilot saying I was never a customer and try to have the review removed. … Read Full Review

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★★★★★

“Very fast service”

Written on: 04/05/2016

Order placed at 7:30pm and everything delivered by 11:30am next day. Texts and emails sent to confirm order and specify delivery time. Products were not branded items but good quality nonetheless. I have no connection with Ironmongery Direct but was impressed by the service, the extensive range of products and prices. The box contained a bar of chocolate and discount vouchers for next order… Read Full Review

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★★☆☆☆

“Next day delivery? Nope”

Written on: 23/05/2015

I ordered some shelving brackets at 9am on Thursday, the order was less than £45, so next day delivery was £5.95 + V.A.T. Now my understanding of next day delivery is that you get the item the next working day (in my case Friday). Theirs seems to be that you'll get the item delivered the next working day after we can be bothered to dispatch said item. As it's a bank holiday weekend I won't see the goods till Tuesday. I posted exactly the same review on another well known site, which… Read Full Review

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★☆☆☆☆

“What a joke!!!!!”

Written on: 30/01/2015 by Justush463 (1 review written)

I made Nd order on a Thursday to arrive on the Friday.i got no confirmation from them that this order was placed I checked my bank and they had taken my money . Friday comes and I have not received my items wich was over £100. I spoke to them and there was an error on there side so I hade to contact my bank to try and sort where the money hAd gon I made 7 phone calls in total to my bank and ironmongery and 40 min in phone calls. In the end they offerd me 10 percent off but I had a discount… Read Full Review

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★☆☆☆☆

“USELESS”

Written on: 02/06/2014 by vvSheridan42 (1 review written)

Never using these again, Delivery service shocking. This is the 3 time I have ordered from them and its the 3 time they have messed up delivery… Read Full Review

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★★★★★

“Always good products, good website and helpful staff”

Written on: 07/04/2014 by RaidenRobertson422 (1 review written)

I have used I.D. for 6 years or so now and while some of their products can be a bit pricey I have found the quality is always exceptional The person in one review recommending buyers go to Screwfix must I think work for the latter company as they simply don't compare. I have had a couple of problems with delivery (usually when I'm working in the sticks) which were both resolved quickly and with minimum of fuss. I also like the way they bring new and innovative products into the range (usually… Read Full Review

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★★★☆☆

“Great service, until you try to get a refund for a return”

Written on: 22/06/2012

Great service, friendly staff on the phone, excellent delivery and collection of returns....but cover your back, use an insured credit card. My CC service provider is now dealing with recovering the refund for the return - not a small amount! Hm, unfortunate.... J. … Read Full Review

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★★★☆☆

“Lets get your name right first.. ”

Written on: 18/04/2012

I ordered my door handles and they were to be delivered on Wednesday. The company rang me on Tuesday, The Royal Mail couldn't bring them until Thursday. I had planned to be out all day Thursday, but they didn't come anyway. On Friday they delivered but I wasn't in and I had to give a days notice to collect the parcel from my post office. I finally got my parcel on Saturday, but that was with great difficulty as the parcel had my name as "select". Fortunately I had identification with my… Read Full Review

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★★★☆☆

“Item fine, postage extertionate!”

Written on: 10/11/2011

The delivery was quite fast, but for a box of screws costing £7.60, my actual cost was over £16. Ridiculous… Read Full Review

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Guest's Comment

Written on: 13/12/2011

I have no idea how this has cost you over £16.00 in total!!! standard overnight delivery is £5.95!!!

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★☆☆☆☆

“Promises the earth, but fails to deliver”

Written on: 09/09/2011 by Rogerjk (1 review written)

i ordered a door closr on line, and when I tried to pay there system told me it was waiting for approval from my bank. After some 10 minutes or so I rang, and was told I had placed my order the previous day! I should have realized then. I was then told I had logged on to their old site, but they would correct it and my item would be delivered the next day. At 3.00pm the next day I rang to inquire where my product was and was told quite firmly delivery could be anytime before 6.00pm. At 5.45pm I… Read Full Review

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★★★★★

“Ordered some cabin hooks on their website on a Sat...”

Written on: 01/02/2011

Ordered some cabin hooks on their website on a Sat evening. I was expecting the order to be processed on Mon am, dispatched on the Monday and that I would receive my items on Tue/Wed. But no, they processed the order on the Sunday and dispatched on the Sunday so I received my items on the Monday.

Fantastic service! Very happy with my cabin hooks as well.

I would highly recommend this company.
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★☆☆☆☆

“Awful service - total waste of time and now money. ”

Written on: 08/01/2011 by Nick42 (1 review written)

Awful service - total waste of time and now money.

Go to screwfix - when they make a mistake I've found they do what they can to make things right.

My order was delayed as ironmongery direct decided that despite confirming the order they wanted a home number before they would dispatch the order to me. I recieved an email at 6PM on the Thurday and by Saturday AM when I rang to find out what was going on they had cancelled the order and wouldn't honour the price I'd ordered at.

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★★★★☆

“Very professional delivery on time.”

Written on: 18/11/2010

Very professional delivery on time… Read Full Review

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★★★★★

“Quickest delivery ever experienced - Next day as...”

Written on: 28/05/2010 by macgyver (1 review written)

Quickest delivery ever experienced - Next day as promised.
Ordered quite a few intumescent items. Some I returned and got a refund before I even sent the items. Company has a "no quibble refund".
Their website is easy to browse and they send regular catalogues that I even pass on to my sub-contractors… Read Full Review

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★★★★☆

“I bought a load of doorhandles from ironmongery...”

Written on: 22/09/2009 by weemantam (2 reviews written)

I bought a load of doorhandles from ironmongery direct, so all they would match throughout my house. Got them all delivered at a reasonable price and was more than delighted with the quality of the product. Can't recall if they were speedy but they were certainly not so bad that I would remember it!

Only downside is that I get regular mailings from them with ironmongery books. I really don't use much ironmongery though.

Top notch otherwise… Read Full Review

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