A2B Car Rentals LTD www.a2brentals.co.nz

AVOID A2B AT ALL COSTS. I had a rental car for two hours before The tire went flat. I was traveling by myself at the time and phoned the office for help. Their response was that I could pay $140 for AA to come help - and I would incur the fee. The mechanic said the valve had rusted out and was shot, meaning they hadn't properly maintained the vehicle. I ended up stranded, delayed, and stressed out. Customer service treated me poorly. They refused to help in any way and the manager told me I should be grateful that they reimbused me for repair fees! I've never had such a horrible experience, and in the end, it ruined my holiday.

I was quoted a good price. Upon arrival was warmly greeted with swift paperwork and service. The lady at the table was very professional and courteous. I even got a nicer, roomier car than what I had ordered.

A2B transfers kept me waiting for one and a half hours at the airport on the arrival journey and didn't turn up for the return journey.

You have been warned- aviod like the plague!

I rented a sedan from A2B Rentals over the christmas period & overall I was very satisfied with the hire. The staff at the branch were very friendly and answered all my questions. I chose A2B as when I was looking on the net it was the cheapest car & we were all very happy with it as it was clean & tidy and got us around no problems. Was also good economy. Thanks A2B I will rent from you again in the future, Pamela

Rented a Mitsubishi Colt Plus from A2B rentals for around 2 weeks. Car was still dirty on my arrival, so English staff member washed it. Unfortunatly this hid a dent that I later found when I got it home. Were very millitant with signing forms etc..think I signed about 3!

About a week later, I came back to the car and found a boot lid backing light smashed, more than likely by a shopping trolly. I didnt take out the extra excess, so my bad, and I was fully prepared to pay for this damage. On my return the very young staff member called someone, and then told me the damage for the light would be $800, just for the plastic cover! I questioned this, and also how they managed to know how much the part cost on a Sunday evening, when most Mitsubishi parts dealers would surely be shut. They then tried to sting me for the damage to the door, which was very hard to see anyway, and impossible when it was wet. After this, they then removed a hubcap, showing the rim was buckled, and tried to get me to pay for this damage as well! I agreed to pay the $800 for the light, on condition they provided me with a receipt within 2 business days. This was the last I heard from them. Over a month later they inexplicably refunded about $550 on my credit card, with no explanation why, or as to why they charged me $800 in the first place. We have tried to call them many times, they are not returning our calls, and this issue is currently with the commerce commission.