1 Stop Instruction www.1stopinstruction.com

I am writing to formally raise concerns about the behavior of staff and instructors at your center during our CBT classes. Unfortunately, we experienced treatment that was both rude and discriminatory. I repeatedly informed the staff that my father has hearing difficulties and requested that they speak louder and more clearly.

While my father does not speak academic English, he fully understands English and is capable of effective communication. He can read all signage and even addressed issues regarding his helmet during class to his instructor, using his own helmet to continue safely.

Despite this, when he did not hear a question due to his hearing impairment, he was humiliated and treated poorly, and his class was subsequently discontinued.

Furthermore, when we contacted your staff by phone, we were met with rude and unprofessional behavior. This experience leads me to strongly advise against choosing your center for training, exams, or CBT. It appears that profit is prioritized over respect and human dignity.

I am disappointed that a company of your standing employs staff who act in this manner and hope that measures will be taken to prevent similar incidents in the future.

I just did my CBT, and even after riding for many years, I learned so much from him! He’s a fantastic instructor, full of practical, useful tips for riding safely every day. I’m really looking forward to doing my DAS with you soon!

I passed my CBT and I rarely write reviews but felt compelled to in this case. The booking process was smooth and the informative emails before the day were clear and concise.

The facilities were….ok. It’s basically a warm container ship with no fridge (not great for my tuna sandwich lol). But that’s not a disaster.

My issue is with the instructor, (Ilford test Centre). He clearly had a negative bias to the guy on my course, so much so that he gave him the worst equipment, shouted at him constantly and basically felt that he had the right to continually talk down to him. He’d have banter with some other students about pie and mash and the 70s and then swear constantly if the guy struggled with something he had literally learnt for 5 minutes.

This is meant to be a course, but from the start there was no real teaching, it was instead barking and swearing. I get we all have off days but I got the impression that he thrives on sending people home early.

The guy got sent home (he wasn’t the best but I do feel that he would have been better if he was actually taught rather than ridiculed).

The rest of the day continued and we went out on the road. Constant contradictions on communication, things like

Him; “school on your right always 20 mph…”

Then “why are you only going 20 mph…”

Me “because we’re going past a school”

Him: “don’t wanna hear it”

I passed as there was nothing he could really fail me on but I can definitely see how so many people fail here. He makes you feel on edge constantly, and as though you are a naughty kid. I’m a 40 year old finance professional! Not that it matters, everyone should be spoken to with a certain level of respect.

I would avoid this company at all costs, not because the facilities are a bit shoddy (the helmets and gloves are mouldy and stink) but purely just because for 200 quid, you’d expect professionalism and common courtesy. You don’t get that here. Will be looking elsewhere when I have to renew in 2 years.

I recently completed my CBT for motorbike riding and I couldn’t be happier with the experience. From start to finish, the training was clear, enjoyable, and really boosted my confidence. The instructor was patient, professional, and made sure everyone understood each step before moving on.

I really enjoyed how practical and hands-on the training was — I felt safe the entire time and learned so much about road safety, bike handling, and riding techniques. It made what could have been a stressful day actually really fun and rewarding.

Completed my CBT renewal at the Tottenham centre today and couldn’t be happier with the experience. The instructors were excellent—professional, approachable, and made sure everything was clearly explained and safely delivered. They created a relaxed atmosphere that made the whole day enjoyable while still staying focused on safety and skills.

I also want to thank the lady who handled my booking. She was super helpful and took care of everything efficiently, answering all my questions with patience and care.

Highly recommend this team, whether you’re just starting out or renewing like I was. I’ll definitely be coming back to do my full licence with them!