Web Hosting World www.webhostingworld.net

I just moved my site to WebHostingWorld and I have to say that so far I am really impressed by not only the speedy service, but also by everyone who help me get everything in place for my site's move. They even helped me move over my invision board to the new server, when I had some problems doing so myself.

I'm also really pleased by the functionality of the cpanel and the sheer amount of options given to me to control and manage every aspect of my site.

I'm really happy that I made the move and hope to do a lot more business with WebHostingWorld in the future as a result of my pleasant experience with their staff and services.

i had to contact them over paypal to register my domain after 4 days the server is offline many times and slower as my grandmother, do not use this company i wanted to use 30 days money back guarantee its all a big lie they dont pay back, there was a picture with the flag from my country saying 20000 people from my country using this company i dont think so!!!!

this is absolute rubish, first i have to wait then i write them a ticket to ask what happens with my domain i get only stupid messages saying it will be there after a couple of hours, i used paypal thanks god i payed with paypal, to contact them then i get my domain after 4 days!°! Get a real webhoster for your website or business.

An alle in Deutschland dieser Webhoster ist nicht zu empfehlen, Sie erhalten einen sehr schlechten bis gar keinen Service.

webhostingworld.net never again!!

Despite over a month ago having requested my account be cancelled, one day after opening my account due to issues with the service. This request still has not been fulfilled. I have placed 7 billing support tickets,but all they do is delete the

Their money back guarantee is a joke and is not honoured. I received an email 4 weeks ago stating the account would be cancelled within 72 hours.

Staff are ignorant and do not respond to tickets, if they do ever respond the only reply "what is the issue you are experiencing"

i am reviewing this with so much DISGUST and bitterness. i have an account with them and it is not their $1 promotion type. I was stupid enough to pay for a full year at once and guess what?

They literally play my @ss right after the 30 days refund has ended. The first 30 days, there was minimal downtime. I was glad that i was with them. But no NO!! Right after the 30 days period, all my websites have been down everyday! Yes, not for a while, but up to 2 hours, and this is very VERY distressing.

Webhostingworld.net live help? Personally, they entertain you and though they aren't rude, they really think i am a fool! Everyday, im contacting them because my websites are down for an absurd amount of time, and everytime they assure me this will not happen.

I requested a server change back to my original server. They promised to do it if it happens again. But they are just entertaining me and dragging this matter. They will not switch you back to that first stable server. I was referred to their ticket support. Same story, all scripted. They promise and they WILL NEVER fulfil what they promise.

This is the WORST and yes, i was naive to sign up with them because there is my national flag that claims over 10000 clients with them. I realise after, they used a country redirect banner.

Stay Away from them, i urge everyone to do make a valid complaint to the relevant avenue if they have misled you.

As a member of a site that was being hosted through webhostingworld.net, I have experienced a few problems, failure to upload, hyperlink breakage while the host site servers have been down.

Just recently we were notified that the server our site was being stored on was experiencing catastrophic failures, we were assured that there was a back up of the data and that all would be well.

However as of today, the site has been a victim of a severe glitch resulting in a total loss of all data. Webhostingwords assured the owner of the site that this could be corrected and the failure to upload would also be corrected.

Within an hour, the owner of the site was informed no such back up existed and nothing could be done about the data loss, but the upload failure had been resolved.

The experience as a user of a site hosted on Webhostingworld.net has been very bad, to say that they have a backup and then for it to not be there when something has gone wrong is nothing short of shocking. To learn that the owner has been given the run around for not just one day but an entire week is worse.

If you are a user or someone looking to host a site, do not, please I repeat do not use webhostingworld, find somewhere else.

Webhosting world is fine as long as nothing goes wrong. If you have an issue they do not respond to the tickets, or answer they can find nothing wrong. Their webchat people to my mind are not people at all but ronbots with a programmed list of repsonses. They cannot answer questions with anything other than pre written phrases and 'hang up' when they run out of these. Actually the term 'chat' with these borg like entities is laughable.

The rthing that bothers me is that the problems my site has had occured after their updates. Its a very basic storage site. As i want to stop gringing my teeth and pulling out my hair I am leaving them.

This company is SCAM. Most of the time, the server is down. Guys, if you don't wanna get scammed, STAY AWAY FROM IT. They will make EMPTY promises and do NOTHING. I have not been given any refund + My site is down and it's been more than 3 days now. PLEASE DON'T BUY THEIR HOSTING PLAN AT ANY COST !!!!!!!!!!!

I've come across this review section by accident - and felt I had to put my own feedback as some other users have left negative views - due to their own experiences.

For me I've had a reseller package with webhostingworld.net for 12 months+ and I cannot commend their service highly enough - they are the best host company I have ever dealt with (and trust me dealt with many in previous years). Their support is second to none - on those few occasions where I've needed help - they are swift to react - talking minutes, not days/not weeks - I recommend to one and all to use!

- Knowledgeable and quick this is how all hosting companies should be.

Please note on the chat start and end times. Both of them are within business hours. But the operator is telling me that no one from billing department is available because their working hours are 9 AM-5 PM (Chatting time is around 1:30 PM)

Also please note that they say "WebHostingWorld.Net Billing Department is online 24x7x365. For billing issues you can contact Billing Department any time. Only exisiting clients can contact Billing Department. You can also place ticket to Billing Department from Client Area or the link below." on their web site.

General Info

Chat start time Dec 10, 2010 1:25:14 PM EST

Chat end time Dec 10, 2010 1:41:36 PM EST

Duration (actual chatting time) 00:16:21

Operator WHW-Livehelp

Chat Transcript

info: Please wait for WebHostingWorld.Net operator to respond.

info: You are now chatting with 'WHW-Livehelp'

WHW-Livehelp: Hello! Thank you for contacting Webhosting World's live chat service. My Name is Amanda. How may I assist you today?

WHW-Livehelp: Hi Mustafa

Mustafa: Hi Amands

Mustafa: this is regarding Ticket #882894

WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department

WHW-Livehelp: So please stand for the updates

Mustafa: And I clicked on "live chat with billing" button

WHW-Livehelp: You will get updates into your ticket

Mustafa: when a person clicks on chatting with billing department, expects to talk with someone from billing right?

Mustafa: It has been 2 weeks. What kind of update I am going to receive?

Mustafa: As far as I understand you are not going to refund, am I wrong?

WHW-Livehelp: Our billing persons are not present at the moment

WHW-Livehelp: please stand for the updates and you will get updates into your ticket

Mustafa: I have been clicking on the same button day and night and never ever got someone from billing so far within last 2 weeks period of time.

WHW-Livehelp: Our billing persons are not present at the moment

Mustafa: can you please tell me how I can get hold of someone from billing department?

WHW-Livehelp: please stand for the updates and you will get updates into your ticket

Mustafa: This answer clearly states that I won't be able to get someone from billing :)

WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department

Mustafa: ok help me to get intouch with someone from billing than?

Mustafa: then.

WHW-Livehelp: Our billing persons are not present at the moment

Mustafa: you cannot do that either huh?

Mustafa: when I can get in thouch with them?

Mustafa: what is their working hours?

WHW-Livehelp: Our billing persons will be present from 9am to 5pm

Mustafa: and what is the time over there ?

info: Your chat transcript will be sent to [email protected] at the end of your chat.

Mustafa: No answer?

Mustafa: ok

Mustafa: bye

Mustafa Aslan

Client 11/26/2010 17:43

Hi,

I have been experiencing problems with the service I got from your company. The server goes offline very often.

I like to terminate the agreement between us and get refund. Also please provide me information to transfer the domain I purchased (webdebulun.com) to another server.

Best regards,

Mustafa Aslan

----------------------------

IP Address: 88.233.42.5

WHW Staff

Staff 11/26/2010 20:05

Dear Mustafa Aslan,

We are sorry for the inconvenience. There was temporary problem which has been solved. Now all services are working fine on server and you will not face this problem again. Please check and confirm.

Please feel free to contact us back in case of any further information.

Thank you,

Technical Support Department

WebHostingWorld Inc

Mustafa Aslan

Client 11/26/2010 20:11

Hi,

I am still having problems. In addition to this, I have read many stories from your unhappy old clients. The things I have read are unbelievable.

I really like to get refund.

Best regards,

Mustafa Aslan

WHW Staff

Staff 11/26/2010 20:41

Hello Mustafa Aslan,

We have checked your issue and your site is working fine please clear the browser cache , disable the firewall and disable the firewall and check again.

Please feel free to contact us back in case of any further information.

Thank you,

Technical Support Department

WebHostingWorld Inc

Mustafa Aslan

Client 11/27/2010 05:05

Dear

I am IT professional as well. It is not working.

Please refund my money back.

Mustafa

Mustafa Aslan

Client 11/27/2010 05:07

it took 3 mins to show the page.

I don't want to continue with you.

Please refund.

WHW Staff

Staff 11/27/2010 07:02

Dear Mustafa Aslan,

We have refreshed all necessary services on server now your site http://webdebulun.com/ is working fine and shows directory listing.

You can also check the same at http://anonymouse.org/cgi-bin/anon-www.cgi/http://webdebulun.com

We will suggest you to clear your browser cache and check again. If you are still unable please provide us the ping and tracert report for your domain. You can do it by following stpes:

1. Click on start>> run >> type cmd >> tracert webdebulun.com

Please let us know is your main site having a problem or your client's site is not working, if so let us know the domain name error so that we can investigate it and assist you further.

Please feel free to contact us back in case of any further information.

Thank you,

Technical Support Department

WebHostingWorld Inc

Mustafa Aslan

Client 11/27/2010 12:11

I really don't want it anymore. You have wasted 2 days, I have paid to techs extra during these 2 days. I already transferred benimsoyum.com and don't want to work with you.

I will copy this message exchanges and post everywhere on internet if you don't refund my money in full, without any deduction, within 24 hrs.

This is the last message you will hear from me.

Chatting

Please wait for WebHostingWorld.Net operator to respond.

You are now chatting with 'WHW-Operator'

WHW-Operator: Hello! Thank you for contacting Webhosting World's live chat service. How may I assist you today?

WHW-Operator: Hello, how may I assist you today?

Mustafa: Hi Margaret

Mustafa: thi is regarding Ticket #882894

WHW-Operator: you have requested for refund

Mustafa: yes

Mustafa: it says in progress

WHW-Operator: and we have forwarded your issue to the billing department

Mustafa: does it mean that I am going to get full refund?

WHW-Operator: you will get a reply from us once it is cleared

Mustafa: When?

WHW-Operator: we need to get information from the billing department

Mustafa: can you give me time frame?

WHW-Operator: within next 24 hours

Mustafa: ok. thnx

WHW-Operator: Is there anything else I can help you with today?

Mustafa: Thnx

Mustafa: bye

WHW-Operator: Thank you for choosing Webhosting World . If you need further assistance feel free to contact us again.

WHW-Operator: Thank you for chatting. Good-bye.

Please wait for WebHostingWorld.Net operator to respond.

You are now chatting with 'WHW-Help24x7'

WHW-Help24x7: Hello! Thank you for contacting Webhosting World's live chat service. How may I assist you today?

WHW-Help24x7: Hello, how may I assist you today?

Mustafa: Hi Margaret,

Mustafa: This is related with Ticket #882894

Mustafa: do you have any news for me?

WHW-Help24x7: yes

WHW-Help24x7: we have updated it to the billing department

WHW-Help24x7: and they will check and reply you

Mustafa: they have not checked since the date I requested refund?

Mustafa: Isn't it kind of odd?

Mustafa: What are they going to check anyways? Your commitment is "100% refund if customer isnot 100% satisfied"

Mustafa: And I am not satisfied. Are they going to check if I am satisfied or not?

Mustafa: If you are not satisfied with our services you can get full refund of your amount within 30 days of signup.

Mustafa: The above text is from your website

Mustafa: Are you there?

Mustafa: Margaret, are you there?

WHW-Help24x7: yes

Mustafa: Can you tell me what are they going to check?

WHW-Help24x7: your issue is in progress and you will get reply from the billing department

Mustafa: I will add this conversation to my file and post on 3 review sites as promised

Mustafa: best regards

Mustafa: Please tell billing department

Mustafa: and your boss

Mustafa: 100 bucks is not important for me

Mustafa: but you made me feel like I am being ripped off

Mustafa: that's why I am following this issue

Mustafa: and will follow till end

Mustafa: ok?

WHW-Help24x7: it will be replied once the process of refund is done

Mustafa: :)

Mustafa: you know it is never going to happen :)

Mustafa: bye for now. See you tomorrow around this time

You are now chatting with 'WHW-Help24x7'

WHW-Help24x7: Hello! Thank you for contacting Webhosting World's live chat service. How may I assist you today?

WHW-Help24x7: Hello, how may I assist you today?

Mustafa: Hi Margaret,

Mustafa: How are you tonight?

WHW-Help24x7: you have to update the ticket and send back to us

Mustafa: :))))))))

Mustafa: I already did yesterday

Mustafa: didn't you see new ticket

Mustafa: and it says In Process as well.

Mustafa: How many times I need to update ticket?

Mustafa: In progress, sorry.

WHW-Help24x7: yes it is in progress and the issue has already been forwarded to billing

WHW-Help24x7: you will get update soon

Mustafa: why did you tell me update the ticket than?

Mustafa: :)

Mustafa: prog.ress (prgrs, -rs, prgrs) n. 1. Movement, as toward a goal; advance. 2. Development or growth: students who show progress. 3. Steady improvement, as of a society or civilization: a believer in human progress. See Synonyms at development. 4. A ceremonial journey made by a sovereign through his or her realm. intr.v. pro.gress (pr-grs) pro.gressed, pro.gress.ing, pro.gress.es 1. To advance; proceed: Work on the new building progressed at a rapid rate. 2. To advance toward a higher or better stage; improve steadily: as medical technology progresses. 3. To increase in scope or severity, as a disease taking an unfavorable course. Idiom: in progress Going on; under way: a work in progress.

Mustafa: How soon?

Mustafa: Last Monday you told me within 24 hrs

Mustafa: it has been 120 hrs but no PROGRESS

WHW-Help24x7: once your request for refund gets through the billing department you will surely be updated through ticket

WHW-Help24x7: Is there anything else I can help you with today?

Mustafa: I guess your billing department does not exist since it did not arrive there in a week :)

Mustafa: Margaret, I want my money back.

Mustafa: Is this clear?

Mustafa: And I am not going to let you go away with my money. Understood????

Mustafa Aslan

Client 12/02/2010 19:30

I AM REALLY GETTING P-I-S-S-E-D OFF.

WHW Staff

Staff 12/02/2010 20:02

Hello,

Please let us know the exact reason behind the closing this account. So that we will assist you further or will resolve your issue permanently.

We would be happy to provide you the best service to you.

Thank you for your patience and co-operations.

Please feel free to contact us back in case of any further questions.

Thank you

Billing Department.

WebHostingWorld Inc

Mustafa Aslan

Client 12/03/2010 04:32

Can't you read the ticket?

I DON'T WANT TO CONTINUE WITH YOU.

Please wait for WebHostingWorld.Net operator to respond.

You are now chatting with 'WHW-Help24x7'

WHW-Help24x7: Hello! Thank you for contacting Webhosting World's live chat service. My Name is Sara. How may I assist you today?

Mustafa: Hi Sara

Mustafa: You are working at billing department right?

WHW-Help24x7: I am from technical support

Mustafa: But I clicked on chat with billing

Mustafa: button

WHW-Help24x7: I can update issue to our billing department

Mustafa: Do you remember yesterday you told me that within a few hrs the issue will be solved?

Mustafa: And also billing admin said that within 24 hrs the issue will be solved.

Mustafa: But nothing happened yet.

WHW-Help24x7: I can update issue to our billing department

Mustafa: WHW-Help24x7: Hello! Thank you for contacting Webhosting World's live chat service. How may I assist you today? Mustafa: Hi Sara WHW-Help24x7: We have fowarded ticket to our billing department WHW-Help24x7: They will update our ticket shorlty Mustafa: I was told that several times within a week. Mustafa: even last week Lia and Margaret told me the same thing several times. Mustafa: And yesterday Margaret told me that I am going to have an answer within 24 hrs. Mustafa: Last Tuesday Lia told me the same thing. Mustafa: WHat is going on Sara? WHW-Help24x7: Just wait for few hours moer Mustafa: I have been waiting not a few hours but days now. Mustafa: Give me a time frame Sara. WHW-Help24x7: We will update our reply shortly WHW-Help24x7: Is there anything else I can help you with today?

Mustafa: WHW-Help24x7: Just wait for few hours moer

Mustafa: tell me honestly; are you going to refund or not?

Mustafa: wgat is your company e-mail address?

Mustafa: r u there?

Mustafa: r u there?

WHW-Help24x7: I can update our reply to billing

WHW-Help24x7: Is there anything else I can help you with today?

Mustafa: please do that but will you please also answer my above questions?

Mustafa: What is your company contact person name

Mustafa: and his/her e-mail address

Mustafa: What is your company contact person name and his/her e-mail address?

Mustafa: What is your company contact person name and his/her e-mail address?

Mustafa: +1.2485041720 is this his phone number?

Mustafa: r u there?

WHW-Help24x7: Ticket #882894 is open at our support desk

Mustafa: but this is not the answer to my question. Please give me the contact name and e-mail address of the contact person.

WHW-Help24x7: Your ticket is open at our support desk

Mustafa: Please give me the contact name and e-mail address of the contact person.

WHW-Help24x7: Ticket #882894 is open at our support desk

WHW-Help24x7: We will update our reply through it

WHW-Help24x7: Is there anything else I can help you with today?

Mustafa: please give me name and e-maill address of the contact person!

WHW-Help24x7: Ticket #882894 is open at our support desk

WHW-Help24x7: We will update our reply there

Mustafa: why is this secrecy?

General Info

Chat start time Dec 8, 2010 6:09:19 PM EST

Chat end time Dec 8, 2010 7:22:44 PM EST

Duration (actual chatting time) 01:13:25

Operator WHW-Help24x7

Chat Transcript

info: Please wait for WebHostingWorld.Net operator to respond.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

info: You are now chatting with 'WHW-Help24x7'

WHW-Help24x7: Hello! Thank you for contacting Webhosting World's live chat service. How may I assist you today?

WHW-Help24x7: Hello, how may I assist you today?

Mustafa: Hy Harriet

Mustafa: This is regarding Ticket #882894

WHW-Help24x7: please let me know your issue

Mustafa: this is regarding refund.

WHW-Help24x7: i am unable to find the ticket with Ticket #882894

Mustafa: I have been trying to get refund since last 10 days

Mustafa: everyone is giving me trun around

WHW-Help24x7: What is your domain name

Mustafa: web*****.com

WHW-Help24x7: Please hold on for a moment

Mustafa: sure

WHW-Help24x7: while we check it for you

Mustafa: ok waiting

Mustafa: are you there?

Mustafa: Harriet, are you there?

Mustafa: r u there?

Mustafa: helloooo

info: Your chat transcript will be sent to m******@hotmail.com at the end of your chat.

Mustafa: Will you help me or not?