Coolshop Reviews - www.coolshop.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid!!!”

Written on: 24/11/2020 by George.Log (2 reviews written)

Placed an order on the 9th of November 2020. As per Coolshop's email my order was dispatched on the 13th of November 2020. Today is the 24th of November 2020 and I still ahve not received my order. It's impossible to contact this scammy company, ther eis no phone number to call them, live chat never works. I sent them over 5 emails and only once I got a reply from them stating that there is no trackign number for my order and I need to wait 15 days to take any further steps. I do nto believe I… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 12/11/2020 by Hollygoll (1 review written)

I wish I'd read reviews before ordering from this company. No sign of my order,no response to my emails.Horrible experience… Read Full Review

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★☆☆☆☆

“Horrible experience all round”

Written on: 23/04/2020 by Kerrij (1 review written)

Three weeks since purchase and item yet to be dispatched. Coolshop barely respond to my emails. Terrible customer service. I asked several times for refund which they finally say they will do but not as yet. … Read Full Review

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★☆☆☆☆

“Terrible company avoid”

Written on: 26/03/2020 by Rodriguez316 (1 review written)

Terrible company avoid. They don't deliver, they don't reply to emails and they don't seem to care. Save your money… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 15/01/2020 by Hubbard420 (1 review written)

Purchased a hot wheels toy and the motor didn't work so I returned it. They said they would refund the return postage but did not as they said it was working. The strange thing is I bought the same toy elsewhere and it works fine. Avoid this company… Read Full Review

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★☆☆☆☆

“Coolshop changed item they shipped and do not care”

Written on: 07/01/2020 by Hatchorder (3 reviews written)

On Sunday 15th December I purchased a Nintendo Switch Console with Grey Joy-Con controllers (Upgraded Version) with Mario Kart 8 Deluxe (Nintendo Switch) after finding a deal on Hotukdeals.co.uk. Delivery was showing as 3 days and it was showing as being a UK power adaptor. First I knew that there was a problem with the order was when people were posting that the page had been changed and people were being sent messages that they were shipping uk adaptors as the Switch was actually a Euro… Read Full Review

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★☆☆☆☆

“Coolshop is NOT a trusted site. They sell defective...”

Written on: 08/07/2019 by Sparksxt51 (1 review written)

Coolshop is NOT a trusted site. They sell defective products to their clients. Do not be fooled by their prices which are too good to be true. We purchased a babies portable bathtub from them ‘Chicco Bubble Nest’. It came without a proper support (missing part) making it impossible to use and VERY DANGEROUS as it collapses on the newborn when he is placed inside! It is more than one month since the purchase and they have not sent the missing part! in addition this company has no telephone… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 04/07/2019 by delboy007 (1 review written)

I purchased some software from this company. After a month of communication with the developers trying to get it to work on my 3 different high end computers (I am a retired Microsoft systems Engineer) they agreed a refund in writing.

They said from the beginning said unequivocally they would refund my money. A month after returning the software to them and several emails (many ignored) they said they hadn't received the package. After sending them a proof of posting they admitted they had
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★☆☆☆☆

“BUYERS BEWARE and STAY AWAY!!! Don't buy from coolshop.”

Written on: 26/08/2017

BUYERS BE AWARE ! This company has a(.CO.UK )address but it's items are shipped from outside the UK. We ordered an item whilst we were on holiday, thinking this would ensure the item would arrive before or just after we arrived from our holiday, how wrong we were. This company states 2-3 working days, the item still hadn't arrived so we contacted the company. We got a reply and they said " if it doesn't arrive by 16.00 PM then re-contact them so they can arrange a replacement." We contacted… Read Full Review

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248456271988's Comment

Written on: 26/08/2017

They try to get your bank identifier codes and account details,even though you paid by card.

They are very confrontational when you email them, they lie and make false statements, say they are refunding you but Don't, send you a credit note, you then re-contact them and they say their accounts has processes the refund and It will be in your account in a few working day. They then deny ever saying the money had been refunded,when we have written evidence in the form of emails.
STAY AWAY FROM THIS INCOMPETANT AND DEVIOUS COMPANY!!!

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★☆☆☆☆

“Never recive”

Written on: 16/12/2015 by Kaedenb166 (1 review written)

Never recive very bad coolshop never buy from them this company never send… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 14/12/2015 by Clarkbv130 (1 review written)

Ordered an item that was discontinued by Lego for my sons Christmas present. The said they had plenty of stock so paid. 3 weeks later still no item or refund although they say they have process it and blaming the parcel being lost in post although I can see on tracking it's still with carrier. I can't find this item anywhere now for a decent price so son is going to be unhappy. Taking it further as instructed… Read Full Review

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★☆☆☆☆

“Avoid ! Rubbish ”

Written on: 14/12/2015 by 116McElroy (1 review written)

A joke of a company had to pay to return item Still no refund even tho they have recieved the game 12 days ago They blame it on Christmas Time which is a load of rubbish Will never buy from again Terrible customer service !… Read Full Review

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★☆☆☆☆

“Avoid buying from Coolshop.”

Written on: 28/04/2015 by Phil1990 (7 reviews written)

A month ago I bought a Nintendo amiibo (Lucario) from Coolshop and it came in an absolutely terrible condition, keep in mind I paid £14.99 for the item and yet that somehow wasn't enough to have it sent in a proper cardboard box to avoid damage. As for the customer service it took several emails and 2-3 weeks too to get for someone to actually reply and the partial refund was of £2 except it was store credit only. I wouldn't recommend anyone to buy from Coolshop because there are far better… Read Full Review

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★★★★★

“Saved my day”

Written on: 07/01/2015 by WalshN (1 review written)

I am very grateful to Coolshop - they save my daughter's Christmas day. I ordered a Testra toy from them and they delivered. You may need to allow some extra days for delivery, but considering the time of year this is to be expected. All delivery services were maxed out with the number of online orders this year. After reading the reviews on this site I was worried and I placed an additional order with a well know online Book company. A week later they came back saying my order was cancelled !… Read Full Review

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★★☆☆☆

“NOT FOR ME”

Written on: 02/01/2015 by Pittmanir81 (1 review written)

Well I have to say this place is a big letdown. I ordered a game that was supposed to be here in 2-3 buisness days and here i am a week later writing this review with no game still. I used these because they were doin a special offer on what i wanted. Now i wish i just stuck with amazon and spent the extra £2 to get it here within a reasonable time. Also website is a pain to use. Stay clear or be prepared to wait a long time for what you ordered, this is my first and last time with coolshop… Read Full Review

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★☆☆☆☆

“STEER CLEAR”

Written on: 03/12/2014 by Adyson28 (1 review written)

I ordered an advent calendar for my daughter from Coolshop which was a very good price, and they confirmed when ordering it on 25 November, it would arrive in 2-3 working days (ie before 1 December, all important date). I chased the item a few times as I could see from the online tracking the item wasn't moving fast enough to make it to me in time (and that's when I realised the item was coming from Denmark even though their office address is UK). And of course it didn't arrive in time… Read Full Review

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★☆☆☆☆

“Attempted ID theft by crooks at Coolshop!!!”

Written on: 10/11/2014 by garethdavies69 (3 reviews written)

DO NOT BUY FROM THESE PEOPLE. I placed an order for £170- and received an email immediately in return asking for a scan of my passport, a scan of a recent utility bill and a scan of the credit card that I'd just used to place the order- ie all the information needed to steal my identity (the credit card had been verified by my bank; the address on the card matched the address for the order, so there was NO reason for them to ask for this information.) I contacted their live chat, and they… Read Full Review

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★☆☆☆☆

“So Sorry I did not read the reviews first ”

Written on: 30/01/2014 by thesaint0 (5 reviews written)

Wish I had read the reviews first bought a 5.99 item from them tempted by the cheap price but as they say you gets what you pay for and in my case that was nothing but a pile of extra work. Wasn't chasing the order some 8 days after I received an email asking about there service I emailed them saying hard to review when order has not arrived. They then after many to and fro emails send me a form to claim of royal mail.. How on earth can I do that as I have no idea if they actually sent the… Read Full Review

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★☆☆☆☆

“Dodgy”

Written on: 04/04/2013 by pablo180 (1 review written)

After placing my order which I paid for by credit card they contacted me asking for copies of my passport / photo driving licence and recent utility bill which I declined to give them! After a few more emails they cancelled my order & said I would be refunded but would take a few days to appear on my card. I contacted my card provider who made sure it was refunded straight away and said it was strange behaviour from a company as authorisation of the payment was proof enough, they then… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 27/03/2013

Order placed, item identified as "IN STOCK" delivery 2-3 days. Order dispatched from DENMARK 5 days after order, held in Denmark for 6 days, arrived UK to until the 13th day after order to arrive. Customer service a joke, attitude seems to be "so what". My advice "use with caution" if they have what you want at the right price allow at least 14 days for delivery… Read Full Review

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