Thomson Airways Reviews

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Thomson Airways
★★☆☆☆
2.4
34.0% of users recommend this
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  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

In May 2009 Thomsonfly and First Choice Airlines merged into one to form Thomson Airways. You can check our reviews on the former two airlines and leave your own for Thomson Airways if you have already travelled with them.
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Latest Reviews

“Why use anyone else!”

★★★★★

written by Bendewire on 20/02/2018

14/02/18 TOM4308 LGW to KEF (Iceland) 18/02/18 TOM4749 KEF to LGW Another great holiday by Thomson, cannot fault the airline, bang on time both ways clean and modern aircraft and the crew on both legs were friendly, polite and very efficient. Ok I was not in a lie flat seat and did not receive caviar and champagne but what I got was first class in may respects including a great city break Thomson you have a customer who will stay loyal when this kind of service seems to be the norm on Thomson, well done and thank you

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“Excellent staff and environment”

★★★★★

written by samantha_anne_presswell on 09/07/2017

I just got back from a holiday to Tenerife where i flew with Thomson Airways. I have nothing but praise and thanks towards the staff of this airline as i received outstanding service whilst flying with them. I want to give a special thanks to Harpa, the Thompson rep at Tenerife as without her myself and my mum would not be home yet. When checking in to go home i needed to go to hospital and was unsure if i would make my flight home as the staff at the hospital were being very difficult, Harpa spoke to the staff at the hospital for us and as a result of this we were able to get back to the airport where Harper was waiting for us even though her shift had ended she came back to the airport to ensure that we had no difficulty in making our flight home. Harpa is a wonderful young woman and Thomson is extremely privileged to have such a dedicated, kind person on their staff. If i ever go back to Tenerife i hope that Harpa would be our rep again as she is outstanding and a great ambassador for your company!

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“school holidays”

★★★★★

written by eqDaniel476 on 06/04/2017

My sister is a cabin manager for Thomson airways and I have often mentioned to her as to why, in the school holidays, why does the price of flights have to excacabate?????? surely if you charged the same price as in term time, then it would solve all the problems i.e. No fines, etc.... This would benefit both parties, yourselves, you would probably be inundated with bookings, therefore accumulating profit, and also the children would not have to take time off during school terms. P.S. Why do the prices go up in school holidays? I am baffled!!!!!

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“Arrogant and unhelpful. ”

★☆☆☆☆

written by Falconar on 01/01/2017

Just queued up for 45mins to check in and got told my rucksack hand luggage was 2kg over their scandoulous 5kg limit. I had to now check that in for 57euro. Meanwhile customers in other Thomson queues were allowed to carry far larger bags. Guess the old battles axe in my queue had an bad Christmas. Wouldn't ever use again:

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Bendewire's Response to Falconar's Review

Written on: 20/02/2018

Check in and ground services are not THOMSON staff they are contracted by Thomson send your complaint to the appropriate company

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“Probably the best holiday ever!”

★★★★★

written by Bendewire on 07/12/2016

Just had two weeks in Mexico and felt must write about the flight, Bang on time both ways, comfortable and the new Dreamliner Boeing 787 is certainly so much better, felt quite refreshed after each flight. The staff were terrific, chatting to one she explained her day from start to finish is about 15 hours, 48 hour rest in Mexico and then another 15 hour day, they deserve medals. Both crews were cheery and attentive and despite some lowlife who were on the flight the crew were fantastic, well done Thomson you are No1 as far as I'm concerned. I see there are 45 reviews with 3* or less which with the many thousands of passengers carried I would say that shows just how good Thomson is!

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Smity's Response to Bendewire's Review

Written on: 05/11/2017

Deserve medals?? How exactly when they get 48 free holiday in Mexico

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Smity's Response to Bendewire's Review

Written on: 05/11/2017

Deserve medals?? How exactly when they get 48 free holiday in Mexico

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“Unpleasant in-flight staff.”

★☆☆☆☆

written by AM41 on 30/08/2016

We have just come back from Madeira and had to fly thomsons as main airlines don't offer direct flights there. The plane itself was ok and the pilot you could feel was pretty experienced, but their flight attendants are disgusting. Not only you don't feel welcome, but they are so arrogant to the point of being rude. They chat between themselves constantly(not work related) and as a result get food orders wrong all the time and when you correct them just roll their eyes and of course no sorry. I tried to buy some duty free stuff there and the guy just took my money and forgot to give the purchases and when I called him back he didn't even apologised. Plus, there were not enough buses to take us to the terminal, so we had to squeeze in which felt like sardines in a can. Absolutely rubbish! Will not fly with them again.

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“Completely useless ”

★☆☆☆☆

written by AnnabelleBullock on 27/06/2015

I would have given nil points if the option was available. Firstly their website didn't allow return bookings from a European country to the UK so I emailed them about it and after 2 emails complaining, I eventually saw that they rectified this (without replying to my emails). Then I booked a single flight from Europe to the UK for my husband and the website would not let me enter his API. I telephoned customer services who said there was a technical problem with the website as they could not enter the details either. They told me that he should just go to the airport as normal. When he got there today they had no record of his booking!! He somehow managed to persuade the european check-in staff to let him on the plane. Can you believe such utter incompetancy?

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“EMERGENCY EXIT SEATS”

★☆☆☆☆

written by 116Castro on 20/05/2015

In the past it was a game of chance if you were seated on the row of seats with additional leg room by the emergency exits. Today many airlines [in particular THOMSON] use these seats to generate additional cash flow and unfortunately it is at the expense of safety. By holiday makers purchasing these seats on line the airline check-in staff - always busy - have little ability to assess the suitability of passengers. In my most recent flight from GATWICK to PALMA the passengers on the exit seats were very much overweight and literally had to squeeze their bodies into the seats and could only use the seat belt by use of the extension. There is no way they could have assisted in an emergency and their position would have hampered any kind of exit. Airlines should have a clear policy - as many used to have in the past - that those who sit in these seats have fully physical ability to assist or move quickly

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“Poor in flight service and awful staff. ”

★★☆☆☆

written by ecSampson458 on 23/04/2015

We recently flew with Thomson to Orlando, on the Dreamliner. On both journeys the staff were rude, and generally couldn't care less about what the people on the flight wanted. Bearing in mind this was a 9hour flight, we were offered soft drinks once, both ways. I went to the back of the plane to request a couple of lemonades only to be told I was allowed only one?! Despite at booking being told all drinks were available free, unlimited (where available). I could clearly see a drawer full of drinks, then to top it off later saw the 'cabin crew' sitting at the back drinking Pepsi from th cans.... The food was average, but incredibly poor that there was no prior choice, just one option. It also took the cabin crew 40 minutes to clear the rubbish from the meal. Several people were complaining onboard about a variety of things they weren't happy with, to which the cabin crew quickly dismissed as "not their fault". I listened to one lady complain about the cleanliness of her "recycled blanket" to which the head cabin crew member responded... "Have you not ever thought to bring your own rather than complaining about ours" All in all, I will never fly with Thomson again. They have been useless from start to finish, and will be seeking some sort of part refund for their attempt at service.

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“Best New Experience”

★★★★★

written by 60Middleton on 12/04/2015

Traveled with Thomson Airways for the first time, to Jamaica 18 Feb, returned 5 Mar. This was an extremely pleasant experience for both my wife and I. We usually go by Virgin or BA to Jamaica but got a greatly discounted fare which we could not resist. In flight quality was good, comfortable flight and cant complement Birmingham International Airport enough for the easy non-fussy experience. The only draw back, as usual, not a fault of Thomson, was the unreasonably long delay at Montego Bay Immigration.

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“Need some people in the office who know about travel.”

★☆☆☆☆

written by DIKLOMBARD on 21/03/2015

We had a flight with Thomsons to Tenerife, my partners passport was valid for the date of travel and return, but Teletext hols had said we needed 6 months on our passport after our return so I decided to check with Thomsons. I emailed them to ask and was unable to get a satisfactory reply immediately and was sent a reply saying they would reply to us within 8 days, which was handy as we were flying in 8 days. So I decided to phone them and was put in a queue and told I would have to wait 1 minute to speak to someone which ended up being around 30 mins on 3 occassions and nobody seemed to know, but the 3rd person said they would let us fly if we could get an email from the Spanish embassy-so we phoned the embassy and they informed us that it was our right as an EU citizen to enter their country with the valid passport, but no way were they sending out an email to us. So I phoned Thomsons at Gatwick sat on the phone 2/3 times for half an hour until line went dead. So we booked the last available booking with the passport office to get a fast track passport, so off my partners goes to London, £30 in fares and £46 extra than a normal passport only to receive an email in the evening saying we would be allowed to board the aircraft- great we are now £76 out of pocket for nothing. All in all I think I spent about 4/5 hours on the phone waiting to speak to someone who had some knowledge about passports getting absolutely nowhere. GET SOME PEOPLE IN THE OFFICE WHO KNOW ABOUT TRAVEL ABROAD Perhaps they would like to reimburse us the £76 we wasted.

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“Don't travel Thomson!”

★☆☆☆☆

written by on 16/12/2014

We've travelled many times with Thomson and spent thousands of pounds. Like most organisations they are great until something goes wrong. Now they couldn't care less, we have received no refund, care or compassion. Customer care does not exist. I also complained on their Facebook page and because they couldn't deal with real facts and the truth they blocked me from the site. How pathetic. What I would suggest to everyone is to book your next holiday yourself. Only use Thomson for the flight if you must and book the hotel and everything else yourself. I fortunately did this time. I received no refund from Thomson Airways but thankfully I received full refunds from the hotel and airport parking. If I had booked a package holiday as the norm I would have lost nearly £2000! One lady on their Facebook page cancelled her holiday 9 months before takeoff and their charged her £1000! It's absolutely dreadful. There ought to an external investigation, how can they justify keeping people's money. Thomson are a total disgrace. If you can please take time to read their Facebook page, just search on 'Thomson Airways' it makes fascinating reading and I guarantee you'll never book a holiday with them again, and if you do, good luck and I hope nothing goes wrong!

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Bendewire's Comment

Written on: 20/02/2018

Well don't then, a few million do so where's the problem

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“Terrible Airline, 16hour Delay, No Dreamliner”

★☆☆☆☆

written by Richardson22 on 15/09/2014

Flew from London Gatwick to Puerto Plata, amazing holiday, terrible experience with Thomson. (was warned by others not to use thomson due to the terrible experience they had, mainly with delays) Trip out: -Arrived to check in, was told the Dreamliner was not going to be the plane used for the flight due to technical difficulties, pretty dissapointed but ok, we will have the dreamliner on the way back (hopefully) -The flight was delayed 2 hours, the cabin crew arrived late ranging from 5 minutes to 45 minutes late. -During the flight, a smell of rotten eggs could be smelled. This occurred every 30 minutes or so. -The cabin crew were friendly and helpful. The stay over in the Dominican Republic was amazing. As we check out, we are told the Flight is delayed a day for unknown reasons. We later find out the flight at 5:00pm on a sunday has been delayed to monday 9am. Once again pretty dissapointed, no dreamliner and this would also mean i would be missing my connecting flight planned for monday evening. Trip back to london: -The flight was on time, however still no reason for the 16 hour delay! -No dreamliner -During the flight, the smell of rotten eggs was very potent again. This occurred every 30 minutes. -My spouse and I got our seats changed due to us having booked specific seats on the dreamliner. -The cabin crew were rude, and not helpful at all apart from the Captain. -My partner had booked a specific meal for the trip back: she never received it. -Missed my connecting flight to paris, which then made me miss a day at work. -Was never given any information as to why the airline was delayed 16 hours! overall experience = NOT PLEASED AT ALL! I now have to claim for the delay and missing my connecting flight. I travel a lot with work and have never had such a bad experience with an airline. I do not/and will not recommend thomson to anyone I know. Sincerely, A dissapointed Customer

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“Money grabbing for the sake of it. NIL customer care”

★☆☆☆☆

written by simonbedwell on 09/09/2014

Is it reasonable to expect that if you pay many many thousands of pounds to take your family for a special occasion to Orlando you would assume that Thomson would help you have great time right from the outset? We are a group of six adults, in three pairs, due to travel on saturday. When you buy a holiday you are asked whether you want to pay extra to ensure that you can sit together. However, for me that equates to an extra £180. I assumed that if we didn't take the option at least the airline would try to sit us in pairs, as I never expected to be six together. On flights with other airlines it has never been an issue. Always together on long haul. The other day I looked at our allocation, and to my disgust we had all been split up. I went to Thomson because many of the unallocated seats were in better combination positions that we had allocated. No joy from Thomson unless I was willing to pay for change of seats, even if no one had been allocated to them. They advised me to phone Thomson airways which I did. Again absolute stone wall response. I was told that because a computer had made the allocations that was final. I couldn't change to spare seats without paying, even though no one had been allocated to them. I was told that buying a flight only entitled me a seat on the plane. Not a seat with a fellow passenger. So I asked, on a long haul flight where I have three pairs of passengers nothing can be done to change our seating arrangements to spare seats without me paying. No, they replied. In one swoop it confirms that because computer says no Thomsons claim that where possible they will seat passengers from the same group together is absolute rubbish. It is ALL about money grabbing. It is a disgrace to think that I buy a holiday to be ambushed by a demand for extras. Their claim that allocations cannot be changed is absolute rubbish. They have ruined what was a holiday too celebrate a number of personal things, 50th birthday, 21st birthday, retirement, 25 year wedding anniversary, children moving out into their own homes. And instead of sitting with partners we are with some stranger all because 1. a computer is boss, and 2. Thomson want to bleed us dry. I can understand it if I was popping across the channel, but an 8 hour long haul. It makes a complete mockery of having a system where you can just buy a holiday with an expectation that you will sit next to your partner. So Thomsons, I will be posting this true comment on your complete unethical trick of getting extra money out of passengers. Of course if someone with any sense has the decency to look at the situation and change it then I will be positive. This holiday has cost we well over 10K in all, and it has started with something that will ruin the whole experience, and as for the flight back we are all sat singularly so far apart we might as well be on separate aircraft. So thanks very much for you care and understanding. This is the only course I have left to make someone see sense and warn other poor unsuspecting customers the pitfalls of using Thomson as their travel agent and airway carrier. Simon Bedwell Flying Sat 13/9 to Orlando from Gatwick. Group of six.

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“Thomson airways awful”

★☆☆☆☆

written by Marceloa342 on 09/09/2014

Awful. -I didn't fly with this airline because I wanted to change my flight for a sooner date because my mother was realy sick in hospital, my ticket was booked on the 15th of aug and I phoned up on the 18th of aug when I found out my mother had been rushed in! I asked if I could change my ticket from the 4th of sep for another one as soon as possible, for the next available fight for me and my kids. I was told that I couldn't ! That the only time I could have changed my ticket was on the 16th ! Which gives me and every one els that books with this airline a day to change ur ticket! Which is rediculos! I was told if I wanted to change the date I would loes all the money for the ticket I purchase and would have to buy another one for me and my two daughters ! So I booked another ticket with a different airline as soon as I could,to get home to my mother ! I think it's disgusting that this airline doesn't allow you change the date of the ticket! Like any other air line ! So no overall I didn't enjoy any Experience with dealing with this airline nore will I ever travel with this airline again !! After the cost of the ticket and the calls made,was put on hold so she could ask the boss if it was possible or not and told him why I needed to change it, the manager refused!! So it's cost me a hefty amount ! This airline doesn't have any compassion or care about any of the customers flying with them all they care about is the money !! Not weather your pleased or not ..!

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Mal5Smith's Comment

Written on: 16/12/2014

An excellent review. They are a terrible organisation. I've spent thousands of pounds over the years and when I needed them I was treated with total contempt. They've even blocked me on their Facebook site because they didn't know how to deal with the facts. I will always book everything myself from now on and never use Thomson again. Their loss my gain.

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“Thomson Airways - Horrendous Treatment!!”

★☆☆☆☆

written by PThakrar on 14/08/2014

I recently went on holiday with my partner to Djerba, Tunisia, an all inclusive break for 7 nights with Thomson Airways. Unfortunately, they decided that one of our suitcases would not join us on arrival to Tunisia and instead arrive four days after we landed. Reps words to us were 'you should have cross packed' - no sympathy or empathy just plain ignorance!! No help with being kept up to date with when our suitcases would arrive, constant chasing on our part. Were told that we would be compensated for THEIR error with the suitcase and the problems it caused us but now they say they are unable to do so. Being a young couple with plenty more holidays lined up for the future, Thomson's lack of ownership means they have lost not just us but everyone we have told (so far). Shocking customer service and cannot state highly enough, if your planning a holiday in the future, avoid Thomson as they are as useful as a chocolate fire guard!

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Bendewire's Response to PThakrar's Review

Written on: 15/09/2014

Baggage is handled by SWISSPORT not Thomson, check staff SWISSPORT Gate staff SWISSPORT, Thomson are responsible but not culpable!

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“Thomson Going Down Hill Fast”

★★☆☆☆

written by MadeleineGibbs on 03/07/2014

Thomson air crew on Thomson flight from Larnaca to Newcastle on 22 June showed total indifference to the disruptive and drunken behaviour of one family group, perhaps because they make a tidy profit on the booze they sell on board. Firstly the woman got drunk, then the children knocked over her drinks much to the annoyance of her increasingly drunk husband. Surrounding passengers were treated to numerous sentences containing both the f word and the c word. What did the air crew do, absolutely nothing! When challenged they said "they were unaware there was a problem", well their training manual must contain a section on how to adopt convenient blindness and deafness because you would have had to be both not to realise the behaviour was causing a considerable problem to people in the immediate vicinity. On logging a complaint on The Thomson site on line, they have an unbelievable service level response time of up to 28 days which is perhaps indicative of the level of service they feel is acceptable. We have used Thomson for many Years but sadly after this experience and depending on the awaited response from Thomson we may seriously consider other options

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“MISERABLE CABIN CREW”

★★☆☆☆

written by 421Pearson on 31/05/2014

WHERE do they employ there cabin crew from, on a flight to rhodes in may 17th we had the most miserable cabin staff, they never smile, you ask them for something, and they look at you as though it is too much trouble, they dont seem to have any customer service skills,on the return flight they were just as bad,all had a face like a slapped ars, not what you would expect when paying quite a lot of money for a holiday,i would re consider before booking with this company again.

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“Poor service and money-grabbing”

★☆☆☆☆

written by Sezzarino on 16/05/2014

My partner and I booked what we believed was a great deal travelling to Florida with Thomson Airways for 11 nights .The holiday itself was great, but Thomson seemed to be trying their hardest to ruin it for us... The problems started before we even left the country. The night before we were due to fly we received a text from Thomson telling us that our flight would be taking off 4 hours later than originally planned. This sadly robbed us of almost half a day of our holiday (but no compensation was offered for this). Upon arriving at the airport we were then informed by Thomson that we had absolutely no baggage allowance and that it would cost us £75 PER BAG to check them in (we had intended to check in 2 bags, but ended up having to take one as hand luggage as it was too expensive). Sadly it hadn't been stated that there was no baggage allowance included when we booked the trip, and Thomson also hadn't made it clear that you need to add these on and pay for them when checking in online (we still would have had to pay for this which seems like a scam, but it would have at least been considerably cheaper). Our flight ended up being further delayed by another hour, without a single announcement from Thomson telling us what was happening. The only mention of the delay came as boarding was announced, but no explanation was ever given. We did have a great holiday but we spent the whole 11 days battling via email with Thomson to add baggage allowance for our return flight (for the online price). We had been told by the Thomson representatives at Gatwick airport that we would be able to do this online, but subsequently found out that this cannot be amended after you have taken the outbound leg of the journey. The Thomson team then informed us we would have to pay $25 PER KG(!!!) at Sanford airport. This left us with a very bitter taste in the mouth as it left us facing potential costs of $500 which really put a dampner on the trip. Luckily this turned out to be completely incorrect, however we did still have to pay $115. We have flown with Thomson before and not had a problem, but after this trip I most definitely would not recommend travelling with them. I find their service and the sneaky way in which they trick you out of parting with additional money completely unacceptable (it's all gone a bit Ryan Air..). Their stewardesses weren't even polite (one particularly grumpy, plus-sized stewardess at one point threw someones buttery knife on me without noticing and on numerous occasions almost knocked my drinks over with her behind...), they charge you for food and drinks on the plane apart from one small, rather disgusting meal which you can only have tea or coffee with, and you don't even get access to all of the films they are supposed to offer on some flights. Very disappointed.

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“One of the best Long Haul flights! ”

★★★★★

written by Davin453 on 14/04/2014

Flew to dominican republic on thomson dreamliner and was very impressed! We couldn't believe the seat space in economy. Almost glad we didn't pay for premium.of extra leg room seats. If you are booking try towards the front few seats I.e. Upto row 20 as it starts getting noisier at the back.

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