Calella de Palafrugell, Costa Brava, Finques Frigola

The Hotel Frigola was the most disgusting place we have ever stayed in, what is advertised on your web site is a total false statement; I’m not too sure where to begin. In the hotel rooms there was no safe’s to put your valuables, no phone, (all as per advertised)1 plug socket which was located in the bathroom ( not the most safe place to plug in anything) burns in the bed linen, blood on the mattress protectors, door locks falling off.

On the first morning after arriving we viewed the maids / cleaners emptying there dirty mop water (after cleaning the reception floors) in the filtration recess around the swimming pool. The patio area around the swimming pool was filthy dirty. Hence why no one was using the swimming pool.

The restaurant had no air conditioning (as per advertised) it was like eating in a sauna. The food was complete an utter trot sloppy & inedible. Five nights running was processed turkey if you could call it that!! Chips spaghetti, pasta, savoury rice. Breakfast was even worse hard boiled eggs; ham cooked in oil, cannellini beans which you had to poor over tomato liquid sauce (to make baked beans!!). The male waiter on one occasion was belching while serving also walking around belching while guests was eating (Totally rude & disgusting) & putting you of your food (if you could call it that) the waitresses leaning across you taking used plates while you was still eating. On numerous occasions we eat outside of the hotel at other local restaurants, in fear of contracting food poisoning from the HOTEL

The noise in the hotel during the night was unbearable. People running up & down the corridors shouting, swearing, banging on the door of which was quite scary for my wife & 3 year old son.

The security in the hotel was terrible although security guards was employed, any tom, dick or harry could walk up to reception & ask for room keys & no questions asked, Hence that’s why rooms was being broken into & valuable belongings being taken, hand bags being nicked from the swimming pool area. Thank god this did not happen to us. There was signs with-in the hotel stating CCTV in operation (of which was non existent or not working)

On many occasions we complained to Hotel reception & asked to speak with hotel management & all we got was a shrug of shoulders & no response what so ever. How this hotel can be advertised as 3 star is totally unbelievable & a complete & utter joke, I would barely class this as a 1 star hotel & I have stayed in better hotels. When we booked our holiday, being a 3 star hotel, we expected a certain standard of cleanliness & customer service, unfortunately this hotel was highly lacking in both.

We have spend our holidays in Calella de Palafrugell on the Costa Brava, is a fanastic place, we rented one apartment with view to the sea, closed to the beach... good restaurants & bars. Next year we will back!!! Thank you Finques Frigola team