City Car Club Reviews - www.citycarclub.co.uk

Click here if this is your business
★★★☆☆
2.6 / 5
42% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
City Car Club www.citycarclub.co.uk - Ask a question now

Media Gallery for City Car Club www.citycarclub.co.uk

City Car Club www.citycarclub.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Absolute disgrace and biggest mistake joining”

Written on: 19/01/2016 by Elizaahmed (1 review written)

Long story short, i was robbed of £72.77 3 weeks after my booking ended, from my account and then 6 hours later they terminated my membership as they believe i was smoking cannabis in the car with my 2 children despite me checking the car over TWICE BEFORE and after and finding nothing. So basically i have been blacklisted by them as a druggy because i did not report the invisible traces of cannabis.. They won't reply to my complaints either. DO NOT JOIN THIS COMPANY THEY ARE PATHETIC AND… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“I'm happy but their customer service folk are SO...”

Written on: 15/12/2015

The fact that I find being a City Car Club member so fab means that it makes me feel so sad when I speak to the customer service people. I think, oh no, maybe they're having a bad day. Or, oh, perhaps they don't have nice working conditions. Or maybe they are students who really don't care. Whatever it is, they need to cheer up! One 'off' call would be 'excusable' but I think I've called about five times since I joined and pretty much the same miserable bored and/or inconvenienced attitude on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“NEVER HIRE THIS COMPANY UNLESS YOU WANT TO ENDANGER...”

Written on: 16/08/2015 by ivsontiago (2 reviews written)

I used City Car's service for the first time yesterday The car did not have a spare tire, and it had an awful left front tire. Its brand was HIFLY (I've never heard of this until then). The other three were Michelin. I did some research and found out that this is a budget brand, a low cost tire that is not reliable at all. I had a puncture on this tire, and I couldn't fix it with this ridiculous repairing kit that was inside the trunk, where I should have found a spare tire. How can they rent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They stole money from me”

Written on: 21/08/2014 by Waylon84 (1 review written)

Do not trust this company! At worst they are criminals. At best they are grossly negligent in their protection of customers' personal information. Two years after cancelling my membership and changing my address City Car Club charged me a £60 membership renewal fee. They used my card numbers, which they had kept from my time as a member. I initially thought that I had a standing order or direct debit in place and that this would explain the charge. After investigating with my bank I found I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Friendly, convenient and reasonably priced.”

Written on: 11/07/2014 by CorneliusHewitt (1 review written)

Have been using CCC for six years in Manchester. Very few hiccups, all resolved quickly over the phone by competent and friendly staff. With many cars within a 10 minute walk of home, I can always book a car if the one in my street is not available. The cars are always clean and reliable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Easy and convenient”

Written on: 24/04/2014 by Myrickni20 (1 review written)

Never had a bit of bother using city car, staff are always more than friendly whenever I ring up too!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sharp Practice”

Written on: 09/04/2014 by glCoughlin439 (1 review written)

You get charged a £30 admin fee for City Car Club to process a parking penalty. The penalty i have is £30 which now doubles the cost. Daylight robbery. They are not able to justify why this costs them £30 which is basically processing a payment. Further more i have to make the payment online, perhaps i should charge them an admin fee… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shambles”

Written on: 05/11/2013 by Ruth1963 (1 review written)

So far I have been over charged by over £30 and my credit card was used to pay a bill twice. Unsurprisingly I don't trust them to have my bank and credit card details. The hire is expensive and there are hidden costs. The car wouldn't unlock the first time I used it, it took me 15 minutes to sort it out which of course I had to pay for. I won't be renewing my membership and I would advise anyone to avoid at all costs. Get a taxi, it will work out cheaper and they won't have your bank and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never a car when you need it esp at weekends”

Written on: 22/04/2013

There is no cars when you need it especially at the weekends and at peak times - they tend to be booked weeks or months in advance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jonathan Kelly's Comment

Written on: 18/08/2013

Try Zip car they are available all the time I have found.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“easy, cheap, reliable”

Written on: 22/03/2013

I have been a member for two years and am only leaving as I have been given a car. Throughout the time I have had no problems at all and the ease with which I could get a car when needed was fantastic!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Think twice before joining”

Written on: 22/02/2013 by Bikeboy1 (1 review written)

They charge you for hidden extras. The cars are unsafe and you never know who has had the car before you and what they have done to it! The condition of the cars were poor without proper cleaning and things are not at place they should be. You could end up with a massive bill over £200 without it being your fault. Please becarefull before you take these cars. Regards … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Consistently first class service”

Written on: 12/02/2013 by BevBrighton (1 review written)

I have been using the Brighton city car club for quite a while and have always been really pleased with the availability and condition of the cars. There have only been a couple of occasions when I have needed to call for assistance - for example when someone was parked in the bay - and the service has always been excellent. I had a bit of a problem on Sunday when the onboard computer wasn't working properly so I couldn't confirm that I was back at the bay. I called the out of hours line… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Well worth joining!”

Written on: 23/01/2013

I've been a member of CCC since August 2012. Unfortunately they didn't have any cars particularly near my house (I live in Zone 4 in London, so not exactly central) so they were my second choice behind ZipCar. However, ZipCar wouldn't insure me due to the points on my licence but CCC would, so I thought I'd give them a go. Between August and January this year I didn't have a single problem. The service was easy to use and on the rare occasion that I had to call customer services they were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great service at a Reasonable Price”

Written on: 23/01/2013 by MickyB89 (1 review written)

City Car Club offer a fantastic service at, I think, a very reasonable price. The process of booking a car is incredibly easy, even from a mobile, and there is so many cars I've always been spoilt for choice - even on a short notice booking. On the odd occasion where I've had to deal with a member of staff, I've always found them very helpful and friendly and they have responded to my queries quickly - and even offered me a free test drive of one of their newer cars. As for the cars… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Theives”

Written on: 10/01/2013 by Benwuk (1 review written)

I was a member of City Car Club for 18months. I was promised a renewal price of £30 but they charged me the full amount of £60. I highlighted this fact and they agreed that I should be refunded £30. I was promised this would happen in December. I have received no refund and they are now claiming that 1) I am not due a refund (Even though I have the letter stating I would be automatically renewed at £30) 2) They did not agree to a refund (Even though I have emails stating the expected… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Citycarclub's Response to Benwuk's Review

Written on: 23/01/2013

Sounds like a complete failure of communication, apologies. Forward a copy/photo of the letter stating it would be £30 to [email protected] and I'll get the refund done instantly.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Cowboys”

Written on: 06/10/2011 by mindis (1 review written)

If you scratch the car: they forced me to drive the vehicle immediately back to the bay, charged me £500 (even if the car already had scratches) and don't explain for what, I didn't get an invoice and eventually they stopped responding to my emails. Think twice before joining this ring… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Make sure you check the fine details and follow all...”

Written on: 03/08/2011 by reviewkai (1 review written)

I am in London and was late for half an hour due to traffic for my last booking, and later find that I was charged £30 pound for that. It turns out that you need to call them if you are running late, which is not mentioned clearly anywhere. I am not sure if there is anything else I missed. Also, they increase their price, so it is better off to rent a car for a longer trip. The condition of the car I used was not that great without proper cleaning and things are not at place they should be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Nice review above from, I would suppose, someone...”

Written on: 12/12/2010

Nice review above from, I would suppose, someone employed by city car club...

They renewed my membership without any notice, without any email asking me if I actually wanted to renew it. I realised they did it once they emailed me the invoice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Brighton City Car Club has been so useful for me -...”

Written on: 26/09/2009

Brighton City Car Club has been so useful for me - access to a car when I need one without actually having to own a car myself. I just walk a couple of minutes and have a choice of 3 new cars, jump in and drive off. I pay £3.96 per hour (I'm on their Discount Card scheme cos I drive quite frequenty) and get 50 miles of free petrol per day with each booking.

I'd certainly recommend Brighton City Car Club… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview