StreetCar Reviews - www.streetcar.co.uk

Click here if this is your business
★★☆☆☆
2.2 / 5
27% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
StreetCar - www.streetcar.co.uk - Ask a question now

Media Gallery for StreetCar - www.streetcar.co.uk

StreetCar - www.streetcar.co.uk
StreetCar - www.streetcar.co.uk
StreetCar - www.streetcar.co.uk
StreetCar - www.streetcar.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Absolutely rude and unprofessional agents on the phone”

Written on: 15/04/2014 by ccBennett125 (1 review written)

I used their service for about three weeks every morning and I must say I've never experienced such rudeness and unprofessionalism by a firm. Got told several times taxi would be there in 5 min but I was lucky if it came after 15 minutes. I missed my tram to work so many times due to them. Last day I booked a taxi via them I was really upset and asked to speak to a manager. Got to speak to one of their agents as I recognised his voice then he said yes I am the agent you booked the taxi with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“False Hope”

Written on: 25/09/2011

Initially staff were fantastic, I really thought we'd made a great choice by signing up for streetcar. My one and only attempt at using their cars was a disaster. I needed the car as I was hoping to get to an antique fair to source products for work. When I got to the car at 4.30 in the morning I noticed the car was a lot more battered than I could ever have imagined. It took me about 20mins to look through the damage report as there was so much previous damage and I had to make sure I didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 25/09/2011

They have now joined zipcar so it will get worse

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Car broke down - and I got charged for the time!”

Written on: 07/09/2011

Unbelieveable. The car stopped in the middle of a busy high road. The people at Streetcar were not helpful or quick in responding, in fact it was horribly frustrating. Eventually they realised that the the "demobilisation system had come on by mistake", by which time I'd been sitting in a busy high street for 30 minutes. Scary, with traffic hooting and going by quickly. Then to make matters worse, Streetcar charged me for a late return of the car! The man on the phone was rude to my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Convenient”

Written on: 04/09/2011 by buzzreview (1 review written)

It sounds like your issues were more a function of you not playing by the rules than any fault of streetcar. There service is what it is. Accept the cars are sometimes dirty and likely to be damaged and move on. Perfection costs much more than 5.95/hour. I think their service is great. Where else can you pick up a van at the last minute for an hour late Sunday afternoon and only pay 8.95/hour! When you live in London do you really want a car? Add the price of insurance, depreciation, fuel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Al1234's Response to buzzreview's Review

Written on: 07/09/2011

My streetcar experience was awful. The very first time I used it, the car broke down (the demobilisation system came on, even though I was within my time, in the middle of a busy road).

Scary, and the staff were mostly not helpful. And I was charged for late fees!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Deceitful accounting, dirty cars, smashed up cars”

Written on: 24/08/2011

I love the idea of Streetcar, it's brilliant how easy it is to book and pick up their cars and beats picking up a hire car which is a very painful process! One problem is that Streetcar estimate the price of your trip, then when you get back they hit you with massive charges - charges which you are not prewarned will be taken from your account. I've also had some seriously dirty cars and one which was really smashed up. The staff are lovely and helpful and I just wish the experience was as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not join this car club.”

Written on: 26/06/2011 by N.Ramsey (1 review written)

The promise of a convenient hassle free service that's more affordable than having a car is a BIG FAT LIE. The first time I used the service I arrived at the car (after a 20 minute walk because they don't have an automatic car near me) to find a severely damaged vehicle. I called them immediately and they apparently had no idea it was damaged. They weren't prepared to bring me a replacement car so I had to drive a crashed car. I had to arrive at a wedding as a professional and suffer the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I loved streetcar and told everyone about it - but now...”

Written on: 26/05/2011

Hi I have not had a problem itself, i sold my car and been using streetcar for over a year. I was using brand new BMW1 series, and really loved the service. However over time - people could not be bothered to clean the cars and so when the next person turned up they were a right state. The prices have gone up, the miles you get have gone down but the worse part is the number of cars that have been removed, particularly in central Kingston where I live. It ended up being impossible to use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Swelly's Comment

Written on: 22/06/2011

Living up North i have never heard about this! Seems like a great idea though but a shame has not worked. presume there are other companies that do this service.

I think we have a similar service with bicycle rental, it seems a great idea but already I've seen some vandalised bikes, its such a shame that a few sad people in the general public spoil it for others

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Street car are expensive car renters! Include the...”

Written on: 06/04/2011

Street car are expensive car renters! Include the membership, insurance, fee for less excess and the extra miles you have to pay it is not even worth it. Unsatisfied!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Streetcar has an optional insurance. You can pay 10...”

Written on: 02/04/2011

Streetcar has an optional insurance. You can pay 10 pounds monthly to reduce the excess to 250 Pounds and 15 pounds to reduce the excess to 0 pounds in case of an accident etc. I am a student and I cannot afford to pay money in the case of a breakdown or accident, so I paid the 15 pounds monthly additionally to the usual fee to be save. What they don't tell you is that many things are not covered at all. I had a flat tyre, needed to be picked up and now they want me to pay everything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Joined street car several months ago and have nothing...”

Written on: 15/03/2011

Joined street car several months ago and have nothing but bad things to say about them. I joined purely on convenience basis as there was a car right at the end of my road. 1 week after joining they removed the car with out warning. When I called to ask why they started to say it was in garage and could take a month to come back, then they said it was due to demand, then they said it was that they may have lost parking space on road. I asked why they don't inform customers of the decision to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Streetcar has one of the best customer service I've...”

Written on: 14/03/2011

Streetcar has one of the best customer service I've come across - they actually behave like human beings! I've persuaded loads of friends to join just cos of that. Theres no app for Android yet (only iPhone), so I have to use their mobile site to book and open the cars… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 25/06/2011

Do you work for them? is the negative reviews getting a little to high for your firm that you have to improve the image...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“getting to expensive,need a car for a day cheaper to...”

Written on: 03/03/2011

getting to expensive,need a car for a day cheaper to hire. cars are dirty.will not renew my membership… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Only good when there is no other alternative, You live...”

Written on: 28/02/2011

Only good when there is no other alternative, You live 10mins away from a street car bay and you only need it for an hour or 2. It only works out cheaper if you are collecting someone from a train station or airport so long as there are no delays then its way cheaper than a taxi. You cant really use it to meet friend or stay for dinner because you are paying by the hour. I cancelled my membership because they charged me £50 for being 13 mins late because there was a diversion we didnt know… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Street car operate a 'tripwire' form of accounting and...”

Written on: 26/02/2011

Street car operate a 'tripwire' form of accounting and some highly questionable practises in terms of ethic if not legality.
Here is an abstract of a reply I wrote to their customer services person who was explaining away the 'rights' of the terms and conditions which, in my view, impose unfair rates of insurance and addons suhc as a £750 EXCESS - (for people who probably only use the service two ro trhee times a month - or less
OR £30 per day and a recntly discoverd fact and th subject of our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I have been a member for about 6 months. I now WOULD...”

Written on: 24/02/2011

I have been a member for about 6 months. I now WOULD NEVER recommend StreetCar to anyone at all. They have absolutely zero customer service skills, are run by people who are very unhelpful and are clearly just money hungry. They do, indeed, take cash from your bank account without asking and without letting you know in advance. This amount on one occasion was nearly £100 - for using the car for 4 hours. I could have hired a car for 2 days for that!

From March 2011, they are putting the prices… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I've been a member for over a year now. Like other...”

Written on: 21/01/2011

I've been a member for over a year now. Like other reviewers I raved about how good they were then things changed. Local car pick up points were just closed without any warning. Then came the alleged damage e mail threatening to charge my account. Okay you check the cars at the start of your trip and report any damage. You take the car back and leave it in the bay. The car is then left for any vandal/careless driver to damage the car and you as the last driver gets the blame. After numerous e… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I used StreetCar for just over a year. I should have...”

Written on: 29/12/2010 by MWM (1 review written)

I used StreetCar for just over a year. I should have canceled when I could have. I figured because they were a new company, maybe they had a few kinks to work out. The reality, though, is that it never got any better. I would call to complain about the previous driver being late returning my car, damage to the vehicle, improper charges, etc, and the most frequent response I would receive is, "I'm sorry, sir, but we're a business. We can't do anything about that." I was a customer of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Streetcar are fantastic. I have been a member since...”

Written on: 18/11/2010

Streetcar are fantastic. I have been a member since the beginning. It is a brilliant way of buying convenience if you don't have a car. The cars are generally clean and well maintained. Its a bit less of a club than it used to be as it has become bigger - more of a service now - but that is hardly a surprise as it has grown so much… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I wasn't using it enough so cancelled my membership...”

Written on: 04/11/2010

I wasn't using it enough so cancelled my membership direct debit. The cheeky buggers STILL TOOK THE £60 from my account because they had my bank details. This amounts to theft in my opinion. DON'T TRUST THEM!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Street car is a terrible company ”

Written on: 20/09/2010

Street car is a terrible company
i would not recomend it to anyone

The company is very money hungery, in the begining, they seem great, but as time goes by, you may notice rediculous unecessary charges coming out of your acount (out of your will may i add)

I got into an accident in a streetcar, nothing major, but because of this, my account was suspended and the company tried to take £1500 from my bank account, i recieved a call from my bank saying theysuspected fraud so didnt allow the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aminaree's Comment

Written on: 20/09/2010

I found this review very helpful because...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
overview