Digital Village, Reviews - www.dv247.com

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2.0 / 5
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Latest Reviews

★☆☆☆☆

“Couldn’t Give a Damn Staff - Terrible Attitude - Avoid”

Written on: 16/03/2021 by Ibanez53TF (1 review written)

I wish I had read the reviews before purchasing from DV247. I chose them for a new Jazz guitar as I believed them to be UK based and expected to avoid the whole customs/late delivery problems which seem to plague most of their dreadful reviews, I was wrong, DV247 seem to be based and operating from Germany, I have no problem in itself with this but of course post Brexit had this been transparent from their marketing it would have flagged probable issues in supply. Needless to say many weeks on… Read Full Review

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★☆☆☆☆

“Avoid. they take money, refuse refunds and cannot...”

Written on: 18/02/2021 by EduardoBradford233 (1 review written)

Avoid. they take money, refuse refunds and cannot provide the refund arn when requested multiple times. they refuse to answer customer service emails and make you wait 6 months before anything might happen… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE ”

Written on: 29/09/2020 by Mia263 (1 review written)

my subwoofer that i bought from them was making a crackling sound, called their customer service they advised to send it back i advised them i didnt have the original box they said package as best i could, did this wrapped the whole thing in fragile tape just to make sure it was treated kindly by their courier, had to chase them constantly to find out did they have it and how long was it going to take to be told that the sub arrived damaged and was my fault , the packaging had been ripped and… Read Full Review

Christopherpengelly's Comment

Written on: 06/10/2020

still waiting for a response from them 2 emails ignored

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★☆☆☆☆

“Thiefs. Do not purchase from them. I ordered sound...”

Written on: 04/09/2020 by HarmonyGriffith (1 review written)

Thiefs. Do not purchase from them. I ordered sound proofing from them so that I could use it to sound proof the home of a young autistic person that I care for. Did not arrive and told me that it was delivered, but it was not. They contacted the relevant department so, as I was desperate, I ordered more and asked them for a refund on the other stuff after they investigated. Never heard a thing. Am now making a small claim as they have just stopped responding to me. I told them why I needed it… Read Full Review

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★☆☆☆☆

“Complete Shambles”

Written on: 02/09/2020 by 97yberllan (1 review written)

I ordered an electronic piano and stand in March for my son to play during lockdown. I paid more for the stand than it cost elsewhere because they were showing a quicker delivery time but I have never received the stand. I registered a complaint with the Store Manager in the UK months ago who promised I would have the stand by the end of June. The stand didn't arrive and so on August 4th I replied to the Store Manager's email asking for an update to which I got no response. I have just phoned… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 24/07/2020 by Blackburnuc32 (1 review written)

Item never arrived. Terrible communication. Still can't find out about a refund. No-one answers the telephone. Digital Village used to be brilliant! Somethings gone badly wrong… Read Full Review

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★☆☆☆☆

“Charge for returning faulty items”

Written on: 06/06/2020 by Ashby392 (1 review written)

I ordered a Traktor s2 Mk3 DJ Controller, I had the item delivered to where i work as i was most likely going to be there when it was delivered. The item was faulty so i contacted them and told as i was a business customer i would have to pay to return the item. Im not a business customer, this is for my personal own use. Handle this company with care. Never again would i purchase here. … Read Full Review

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★★★★★

“Great Store”

Written on: 28/04/2020 by Tedtheminer123 (1 review written)

DV247 had very good customer service, I ordered some quite expensive things from there and they came with no damage to them. I highly rate them, and the prices are unbeatable. The products they sell are genuine and are great quality… Read Full Review

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★★★★★

“Excellent price and service ”

Written on: 15/04/2020 by JayWatta (1 review written)

I ordered a Yamaha digital piano which was out of stock elsewhere. It was delivered within 6 days (excellent considering it came from Germany to London, in the middle of COVID lockdown). I was put off when I read many negative reviews about the company, and considered cancelling, however I had no problems. Excellent, helpful service and a very competitive price. … Read Full Review

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★☆☆☆☆

“DV24/7 has gone down hill”

Written on: 14/03/2020 by PhilPhantom (2 reviews written)

I have bought music gear many times in the past and always had great service from some great guy's at DV Romford. Since they partnered with the German company things have gone down hill. I recently ordered a Bugera PS1 attenuator. That was in February. They said it would not be available until the end of March. I could live with that. I go on their web site again only to find that they now say not available until June. That's too far ahead for me. I have tried twice to cancel the order via the… Read Full Review

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★☆☆☆☆

“Tried to charge me shipping on free delivery order. ”

Written on: 08/01/2020 by Dennisw363 (1 review written)

I placed an order for items totalling well over £200 which qualified for free delivery. I received an email from them requesting that I pay £15.00 for additional shipping. I emailed them asking why there was additional costs and received no reply for 5 days at which point they emailed back with the statement “pay the extra or cancel your order”. A ridiculous situation from a company that obviously does not care about customer service… Read Full Review

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★☆☆☆☆

“AVOID DV247 MUSCSTORE”

Written on: 30/12/2019 by 150Pratt (1 review written)

Ordered a few cables. When ordering, the site showed me delivery date of 3-4 days. It has now been 10 days and still nothing. No communication, no emails, just nothing. I've tried ringing and got through to some phone line that isn't in the UK (weird dial tone) and I feel like they've just taken my money, and that I'll never get my item. It's a shame, a few years ago they used to be great and that's probably when the majority of the 5 star reviews on here were made. Don't let the measly 3… Read Full Review

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★☆☆☆☆

“Worst shop on the planet”

Written on: 24/08/2019 by Bostong142 (1 review written)

Dont use DV247 aka musicstore.dePurchased a Steinberger guitar and a Gibson Les Paul last year both delivered with faults. Steinberger tremolo unit squeaked and pickup on les paul didn't work. Store refused to help stating items were tested before being shipped. Gibson kindly sent me replacement pickups after seeing service report from a guitar tech stating pickups were faulty. Guitar tech also repaired Steinberger at a cost to me of £25.Also got a tube amp doctor silencer which got a… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 14/07/2017 by Roffers (1 review written)

I wanted to buy a Gibson SG 2015 guitar, I normally buy from Thomann but saw 0% interest at dv247 so thought 'go for it'. I knew it wasn't going well when the guitar turned up in a non original box that was half open. On getting the guitar out it was obviously used (turned out to be a demo guitar). No gforce charger, no set up photo and worse of all, no check list which is signed by Gibson when set up! I was told if I wanted to return it I would have to pay. After sending a lengthy reply I was… Read Full Review

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★☆☆☆☆

“Faulty goods and poor customer service”

Written on: 20/05/2017 by AnnikaYoung (1 review written)

We am so disappointed about the unfair customer service we have received from DV247. About 2 years ago, we bought a kurzweil keyboard for our church. We started having problems with the keyboard shortly after purchase. We've sent the keyboard 3 times and has come back with the same fault. Right now, DV247 has our money and the keyboard and is ignoring all our letters don't want to know. We've now been left without a keyboard for months and we feel duped and badly treated. For that matter, I am… Read Full Review

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★☆☆☆☆

“SERVICE FROM HELL AT ROMFORD”

Written on: 24/02/2017 by Akirac446 (1 review written)

I have been to the Romford shop on three occasions. The staff are terrible and unhelpful to the point of rudeness!!! If you want to be ignored and only get yes or no answers from totally disinterested staff, the go to their Romford branch. Three times I have purchased elsewhere as a result of the oxygen that decieve their employer into paying them for a job extremely badly done, if at all… Read Full Review

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★★★★★

“Roland Cube Street Ex”

Written on: 06/04/2016 by EverythingisBeautiful (1 review written)

Saw the items for sale and in stock on their website. Ordered the product, got emails confirming my purchase, got emails advising of the delivery, then got the items within less than 48hrs. I cannot understand the negative comments relating to the company. I have purchased from them in the past and received the items just as I have this time round. It does make you wonder if some of their competitors are looking to give DV247 a bad name? Would I use them again?......most certainly. Would… Read Full Review

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★☆☆☆☆

“Simply Appalling Customer Service.”

Written on: 23/03/2016

I have used DV247 many times in the past - but crucially i hadn't bought anything from them for a couple of years before i decided to purchase a pair of active monitors and a monitor controller from them because they were in stock on the website and cheaper than the competition... Something important to note is that since i last used DV247 they have switched Couriers from DPD to UPS and here lies the crux of my problems with them and the reason for my review... I placed my order on a friday… Read Full Review

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★☆☆☆☆

“Absolute Disgrace”

Written on: 01/02/2016 by welease wobbin (2 reviews written)

I ordered a very expensive guitar on their website (which showed multiple stock) - my order was taken along with the cash, and I received an order confirmation via email. However the order status never updated so I had to ring to find out what was happening. First call was unsuccessful as the girl put the phone down on me mid sentence - second call I got a guy who took my order number then just said 'ah no - you won't be getting it'. I asked why and he said in a totally uninterested manner that… Read Full Review

Welease Wobbin's Response to welease wobbin's Review

Written on: 02/02/2016

Update - actually it looks like facebook had a freakout because my comment is now back and I am not blocked so I must correct that in the interest of keeping this true and accurate.

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★★★★★

“My experience with DV247”

Written on: 15/01/2016 by chakijoe (1 review written)

I called DV247 on Monday evening 11/01/2016 to order one RCF ART 315 MK111 PASSIVE SPEAKER and told their sales gentleman I would need the speaker as quickly as possible.My delvery arrived on Wednesday 13/01/2016.I then decided to buy a second RCF speaker so called DV247 Wednesday evening and placed my order.My second delivery arrived at 2pm today Friday 15/01/2016.Both speakers were packed box within a box and surrounded by plenty of protective packing material.Considering their warehouse for… Read Full Review

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