Panorama Kitchens

Panorama Kitchens
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Latest Reviews



written by Chris53allen on 08/10/2022

Can’t fault anything totally professional from start to finish all well designed and great work by all trades would recommend Panarama to anyone nothing was to much trouble and little problems were sorted straight away thanks to all the lads involved

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“Best Service”


written by MarieQ on 02/08/2022

Recently had kitchen fitted by Panorama Kitchens. At all stages the quality of service and fitting was superb! Layout of kitchen works so well which is testimony to the meticulous planning. Communication at all stages was prompt and efficient Would not hesitate to recommend!

Raja2221's Response to MarieQ's Review

Written on: 04/08/2022

I had very bad experience with panaroma kitchen. I found them worse company. Recently bought house in wainhomes Langley lane development where they build my kitchen which is awful.

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“Super New kitchen”


written by Foley225 on 20/04/2022

From strip out to completion the whole process took longer than expected mainly because of a delay on the extractor/hood but overall I am delighted with the finished kitchen - superb product fitted by skilled craftsmen who cleaned up at the end of each day - everything works so much better than my old kitchen

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“Good Service”


written by DallasGillespie on 19/10/2021

Designer of the kitchen was excellent in creating the kitchen I wanted. High quality products with great communication with the builders of any issues. There was a few issues regarding the drawers however it was quickly rectified by the fitter.

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“Poor Quality Kitchen ”


written by Chloe20320 on 16/10/2021

We have purchased a new build home with Countryside which came fitted with a panorama kitchen. The quality of the kitchen units are absolutely awful, we have now lived in our house for 12 months and the kitchen looks at least 5 years old already. Cupboard doors dented and chipped, worktops chipped, kitchen doors not level the list goes on. We take huge pride in our house and it is looked after, there is no reason that the kitchen should look so worn and tired already. Panorama must fit the cheapest possible kitchens in new builds houses! I am disappointed with Panorama and disappointed with our ‘premium’ new build home from countryside for purchasing such low quality cheap kitchen units from them. After 12 months of using a new kitchen I definitely shouldn’t be considering purchasing a new one!!! I would AVOID this company and spend your hard earned money elsewhere unless you’re happy to buy a new kitchen every 12 months.

Panoramakitchensliverpool's Response to Chloe20320's Review

Written on: 19/10/2021


Firstly I would like to assure you that your claims in relation to your kitchen have been fully investigated as we have been installing kitchens into New Build properties for over 40 years, and servicing Countryside Properties for 10 years or more with a high percentage of repeat custom from all our satisfied clients.

The kitchens we install into new build properties are part of our extensive portfolio of a premium kitchen range that can be viewed in our Kitchen Showroom’s.

We take instruction from our clients, in this case Countryside if a problem is encountered with any kitchen installed, but we were unable with the exception of replacement screws requested at the end of September to find any correspondence relating to your kitchen.

Therefore we enquired with Countryside to establish the reason for your post. We were informed that your kitchen was inspected by Countryside in August of this year and the damage found to be cosmetic and not the responsibility of anybody outside of the dwelling and as such we were never informed and had no knowledge of your complaint as no further action was deemed necessary.

Thank you Panorama Kitchens.

***Meanwhile if you would like any help you may contact our customer services team who will be able to assist you***

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Chloe20320's Response to Chloe20320's Review

Written on: 22/10/2021

I appreciate that you have looked into this matter further.

In response to your reply and to provide further clarification I have not claimed the cosmetic damage to the kitchen was conducted by an external party, my complaint is regarding the QUALITY of the kitchen fitted which was discussed with countryside in August.

If I had purchased the kitchen directly from yourselves and not through countryside you would have received a complaint which would have been escalated further.
My issues weren’t addressed by Countryside apart from the screws for the hinge as my cupboard door was hanging off in August. It has taken 2 months and a negative review for someone to contact me regarding the screws. In the meantime my husband had to purchase suitable screws and fix the issue before the kitchen was damaged further and the cupboard door completely came off.

If this is the standard of your premium range then yes I am disappointed. In my opinion a new kitchen should last at least 5 years minimum if it has been looked after considering the costs involved.

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“Complete kitchen package”


written by Marsdenj on 30/09/2021

From start to finish our experience of getting a new kitchen from the Panorama showroom in Anfield, Liverpool was excellent. The support from the Designer was outstanding whilst the team of Fitters etc were very efficient in all they did. Panorama also provided help to us in providing a list of builders who they had worked with previously and we appointed one of them (All Build NW) to carry out all of the additional work we required in the kitchen (flooring, electrics, wall tiles) etc. Again All Build were excellent. Would certainly recommend Panorama and we are delighted with our new kitchen.

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“Quality job from start to finish.”


written by JulieandSteve2209 on 23/07/2021

We enlisted a number of companies to provide us with ideas/plans for our new kitchen and Panorama, by far, were the most helpful and innovative. The collaboration between ourselves and Panorama's planning expert produced a kitchen design which we all felt utilised the space efficiently, ergonomically and aesthetically. We booked in the commencement date and I have to say everything went without a hitch. There were a few changes which we asked for during the process and Panorama were extremely helpful and patient with implementing them. The kitchen is now complete and it is absolutely stunning. Thanks to Panorama for your sheer professionalism and expertise in making our dream come true.

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written by 362Greene on 26/06/2021

HOUSE BUILDERS - AVOID THIS COMPANY! The houses on a new Wainhomes development in Barton have had kitchens installed by Panorama kitchens. The kitchen unit doors on these kitchens are terrible. They look fine to begin with but then the doors start bubbling in around 6-8mths - run your fingers along the bottom front edges and you'll feel it, if you can't see it. When you contact them, they'll happily come out n see you, but then they'll blame it on "the plaster drying out", "new houses have a lot of water", "you haven't maintained them well enough", "you shouldn't put your kettle n toaster there" - I.e. All yours or the builders fault. They will tell you they need to take doors for inspection so they can basically tell you it's your fault n not theirs (if they're interested in finding out what's really wrong, they can replace them then find out, but no, they won't do that. They will tell you "well the builder signed it off" (so basically tough). If you need anything from them you have to keep badgering them. They are a horrendous company n clearly give New Build Companies their crappest stock, then hide behind said companies, washing their hands of any problems as soon as they can, taking no responsibility for clearly defective products. I would never choose to have anything to do with this company. AVOID, AVOID, AVOID - it's really not worth the stress n your sanity dealing with them.

Dianemwells's Comment

Written on: 01/07/2021

We find your comments concerning, our records show we have no outstanding or unaddressed issues on the Barton site.

We would ask you kindly to directly message us with your contact details and the original plot number of your property so we may discuss the matter further.

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Was this review helpful? 6 1

“New Fabulous Kitchen ”


written by Shaz.Samy on 01/04/2021

This week was the Completion of my new kitchen ,and it was a big job as a full demolition was needed. The planning was great, he listened to all my needs and covered everything. The installation was carried out by a guy who did an amazing job! I can’t believe how hard he worked!. I am absolutely thrilled with it all. The finish is excellent, I mostly love my spice drawer and pull out corner cabinet. Demolition was also carried out by the guys at Allbuild, my kitchen was stripped and prepped in perfect timing for installation. Electrics, gasworks, new ceilings, plastering, new floors. All work was done with real professionalism I give these guys 5 stars!!

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“Disappointed is an understatement! ”


written by elliejones.96 on 25/02/2021

So my partner and I bought our first home together which is a new build with Countryside Properties. We were able to choose what we wanted for the kitchen and told we would have to sort out the washing machine if we didn’t want to pay over £900 for a integrated washing machine and sort the door, plinth and handle with Panorama. So when we moved in back in November 2020 we attempted multiple times to contact panorama and either couldn’t get through or sent emails which were not getting replied to. This carried on for 3 months. After finally getting through to someone (who was the same person we contacted back in November) finally arranged delivery so that our ugly washing machine would finally be covered with a door and plinth. So everything was delivered, the delivery man was just lovely so no complaints there however they sent the door with no guide as to where to put the handle, a length of plinth that we would have to cut and fit and the list goes on, and we had to pay over £60 for this. After getting in contact to discuss this, the person over the phone called my partner ‘rude’ which is highly unprofessional, I am a nurse and I have been spoken to in a rude manner and I would never comment that someone is rude. It is downright unprofessional and should have been understanding considering how let down we have both been by the company.The manager promised to ring us back the next morning to sort it.. shock, she didn’t. So after getting in contact we were told we would have to bring the items to Panorama kitchens but he would not be held responsible if any damage occurred to these items. Safe to say it has still not been sorted. To top all of this off, the kitchen has been fitted so poorly, there are massive gaps in between the cupboards and the oven. I am so disappointed by the company when something so small could have been resolved 3 months ago. I would not recommend this company to anyone.

Was this review helpful? 5 1

“Love our kitchen!”


written by elainefrances222 on 01/02/2021

We are delighted with our sleek new Panorama kitchen. The whole process was handled with professionalism and courtesy. From first viewing of alternatives in store, through planning, survey, fitting and completion we were always greeted by friendly, well-informed staff who adopted a problem solving approach to all our requests. All staff worked hard and treated our property with respect. They ensured that the work they carried out caused the minimum possible disruption and ensured that they left our property clean and tidy at the end of each day. We were very pleased with the quality of the units and accessories and would highly recommend the crew who fitted it. They were punctual and completed in the time scale we had been given initially.

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“Old Fashioned Service”


written by BJMS on 27/02/2020

Nothing was too much trouble from the Salesman's helpful, non pushy and flexible approach to aftercare service attending to every little detail. After looking at other major kitchen companies and feeling their main objective was to extract maximum cash through persistent sales techniques then it was a pleasure to deal with people who let the product and service led approach speak for them. The kitchen is just right for our needs and having had it in use for a few months the quality is exceptional. We had a couple of snagging problems including an extractor that that wasn't right for the job. All resolved/replaced without question and at no cost...

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“Panorama kitchen review ”


written by johnd02 on 26/02/2020

We recently had a kitchen built and installed by Panorama Kitchens. The service from start to finish was excellent. The person I dealt with was very professional in his approach when we began the process gave us advice but did not impose his opinion and the outcome was excellent. The fitters were very efficient and friendly and showed respect to ourselves and left everything in a clean and tidy state. They were a credit to Panorama Kitchens. The other person I dealt with made sure we were happy with the way the job proceeded and all our requirements were met. His customer service was exemplary.

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“Best in Liverpool ”


written by Meiervf1990 on 01/02/2020

I order kitchen includes kitchen fitted they deliver on time and good price for what you get thanks to the person I dealt with defently recommended

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“Excellent service”


written by GMOreview on 31/01/2020

Had wooden island worktop replaced with a granite top. A small job, but still received excellent service from all staff and fitters, samples arrived as promised and fitting dates all to suit our circumstances. Extremely happy with the finished job. Definitely recomnens

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“Amazing from start to finish.”


written by lindaandian on 10/11/2019

We have recently had our kitchen supplied and fitted by Panorama. Before replacing our kitchen we had internals walls knocked down to make it bigger. The kitchen designer had the vision to plan and design the kitchen even before the walls had been removed. He was also helpful in suggesting colours and handles etc. The communication with them was great, nothing was too much trouble no matter how many times I changed my mind! The cupboards and quartz is of very high standard. The fitters arrived promptly when they said they would and were brilliant from start to finish. They cleaned up at the end of each day and all the rubbish was taken away promptly. When the kitchen was complete someone came out to make sure we were happy, obviously we were, and the complementary chopping board was a nice touch too. I would recommend Panorama to anyone thinking of getting a new kitchen and a special mention to the person I dealt with for planning and the other person for fitting ours.

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“Excellent customer service ”


written by Laura1726291 on 04/03/2018

Great experience with panorama from start to finish! Excellent quality for a great price! No hassle throughout it all, guys in the shop were very informative (spoke to Clark) and the fitters were very professional!! Could not be happier with the whole process! Would definitely recommend!!

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“Top quality in all areas.”


written by KevFOB on 09/10/2017

We have just had a Panorama kitchen supplied and fitted in August 2017, the service from start to finish has been top class. I will never know what the service would of been like from one of the major chains, but after experiencing the service from Panorama, I can't see where any other supplier could improve on what they offer. The showrooms are clean and modern, the sales and planning team very flexible, the delivery guys friendly and efficient and the customer service team during the installation were responsive and professional. The final product is an amazing kitchen, utility and storage area. We chose to have Panorama fit the kitchen and whilst the fitters weren't Panorama staff, they were brilliant along with the supplier who fitted the Quartz worktops. It shows they must go through a thorough vetting process to ensure every aspect of what they offer is top quality. I haven't got a single negative point to air and whilst I don't plan to spend another sum of money like I have just spent anytime soon on a new kitchen, I wouldn't hesitate to use them again. Our new kitchen is more then we hoped for and anyone thinking about one soon, should speak to Panorama and must get a boiling water tap. It will change your life! Thanks for everything Panorama.

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“Panorama kitchens Belmont road ”


written by deSandoval324 on 28/09/2017

Just bought an in frame bespoke solid wood kitchen in grey from panarama and it is amazing! And definitely got the wow factor! Cant fault anything from start to finish! Amazing planning from P he really went in to so much detail and gave us exactly what we wanted! And is a lovely genuine guy. The kitchen fitter N is the best! and nothing was too much trouble the finish is Amazing! Lovely guy too! Also the installation managers always called around to make sure we were happy with everything and nothing was to much trouble. All packaging rubbish ect was picked up by panarama daily. Would defiantly recommend to friends and family as we wouldn't go anywhere else in the future. Just want to say thanks to everyone involved dont know how you put up with us! but thanks as we now have our dream kitchen!!

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“Professional, + efficient.”


written by Lauryn1977 on 27/09/2017

I cannot praise Panorama enough! We now have a quality kitchen that we are delighted with. From rip out to completion the staff/service could not have been better. My home was left spotless every evening during what could have been a very stressful time,Panorama made sure that it all went smoothly. Experience obviously counts! I would certainly recommend Panorama, they were fantastic.

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