Envirosolar - www.envirosolar.co.uk

Envirosolar - www.envirosolar.co.uk
★★★★★
4.6
95.0% of users recommend this
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Latest Reviews

“Irritating Too Frequent Phone Calls”

★☆☆☆☆

written by on 06/02/2019

We have a solar system installed on our house now and it seems to be working fine, though it’s too early to tell if the numbers will work out like we were told they should. It took a lot of time and headaches to get to this point. But the most irritating thing about the whole experience was the almost daily and then weekly “followup calls to see if [we] had any questions or concerns...” An identical script in dozens of such calls from the EnviroSolar Customer Service Department. At the beginning I did have a question, asked it, and the caller was clueless about our project, and had no answer. Yet the calls continued, always with the exact same script. I repeatedly asked the caller to take us off their call list, told them we had the name and number and would call them if we had questions, and explained nicely that these calls were unnecessary and intrusive. Eventually because they didn’t stop, they became exasperating and then infuriating. I’d long since stopped even answering. They uncannily would call in during work meetings or conference calls — in other words, very inopportune times. And for what?! There were 3 different ones over the course of a many months long project. It wasn’t their fault. It was their job, but what an unfortunate job, and waste of company money! We even asked for help from our original sales rep who had helped with other snafus along the way, but he couldn’t seem to get these ridiculous and totally unnecessary calls to stop. They still continue to this very day, although we have had our system up and running for a couple of months, and have let them know that it appeared all was working fine. For this reason alone, I would never recommend this company to a friend.

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“Met with the person I dealt with tonite about a...”

★★★★★

written by Jrwheelone on 11/09/2018

Met with the person I dealt with tonite about a solar package.He was very knowledgible about the product and made it pretty much a no brainer decision. Now to get my financing squared away (cosigner) i hope to become energy independent.

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“Sales Rep”

★★★★★

written by FootballDon on 08/08/2018

I had many questions about how this works. I invited a sales rep to my house to explain. After a two hour review, the sales rep was very knowledgeable about my concerns. Our family have come to the conclusion that we are proceeding with the installation. As far as the product, we will decide after the installation. I hope it’s as good as the rep. Don, (Houston)

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“Thermodynamic solar assisted heat pump”

★★★★☆

written by on 19/04/2018

Recently I had a thermodynamic solar assisted heat pump fitted.An Assessor's visit was arranged and he explained all the details in full with examples how this would save money when using this product. Then a Surveyor visited to see where it would be sited and the benefits I would get. Next was the fitting of the system. All the personnel arrived to fit the unit everyone went to work.they all very pleasant and extremely tidy and cleaned up after the installation. They then showed me how to operate the system. The system was all installed in one day. The whole process took approximately one week. I now have hot water without using any gas at all. If I realised how how quickly it would take to install the system i would not have hesitated as much prior to my purchase.

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“Hard Sell”

★★☆☆☆

written by PhilJBS on 01/03/2018

I made an appointment with Envirosolar after receiving a cold call. The guy who turned up was very polite and courteous albeit somewhat condescending when explaining how a central Heating System works. I did not expect the appointment to take 3 1/2 hours. Everything was fine until we came to the price. The first price given was extortionate and when I said no in came the hard sell. The price was reduced by a third but when I said I would not be making any decions that day the hard sell got 'harder'. 'Let me phone my office'. Where have I heard that before. The price was further reduced to half the original one given. Still very expensive for what is basically a pump in a box. I challenged the salesmans (sorry Advisers) figures regarding savings to which he got very defensive and finally left as I was getting very agitated. The Central Heating Management System seems to be a good one but not at the extortionate price they want.

Was this review helpful? 2 1

“Where is the rep”

★☆☆☆☆

written by on 03/02/2018

Called me yesterday to make an appt for 11am today. No show, no phone call, nothing. Tried the free phone number. Received a spoken message saying there was a fault. Tried to call the number from which I received the original contact. Goes to answer phone which cuts off immediately before you can leave a message. BE VERY WARY OF THIS COMPANY.

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“Just wanted to say that my sale rep did an outstanding...”

★★★★★

written by 174Meyer on 30/12/2017

Just wanted to say that my sale rep did an outstanding job. He knew his product, and converted it in a matter that all was understood. I hope that all your sale person are astute as he is. Thanks,

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“Long Delay to Fix Faulty Heating System”

★☆☆☆☆

written by nickteepee on 29/11/2017

My 76 year old mother-in-law's incorrectly installed system breaks down for the 3rd time and she is having to wait nearly 2 weeks to get it sorted at the coldest time of year. Poor show. Need to up their game.

Was this review helpful? 5 0

“Magic Box a simple but effective system.”

★★★★★

written by meg.p on 24/08/2017

The engineer was very competent and explained everything to me in easily understandable terms. The radiators were powerflushed and rust inhibitor put into the system. The "magic box" was installed and the system tested to ensure all was well. The whole job was completed quickly with no mess. Now the radiators are heating all over, no cold spots, and the house is nice and warm. My fuel bills have reduced too!

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“A job well done!”

★★★★★

written by on 01/08/2017

We are very pleased with the system and wish we had heard about it and had it fitted sooner. Our fuel usage has gone down tremendously and consequently so have the bills. Inspite of being many miles from the main offices, everything went according to plan apart from a couple of communication hiccups. All employees were polite, friendly, tidy, conscious of cleanliness, and tidied up after themselves. Afterwards we discovered that the boiler manual had not been filled out and although that employee no longer worked for the company, we managed to sort it out.

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“A Very Professional Job”

★★★★★

written by fqCastro1987 on 26/07/2017

I have a Worcester Bosch Combi Boiler, Solar PV Panels and a Solar Hot Water Panel. After a presentation from the advisor, I decided to have the Magic Box fitted as well, in the hope that I would save the estimated 30% of my gas bill. Installation took place within a few days and the Magic Box was fitted in the loft, next to the boiler. The installation was carried out quickly, efficiently and cleanly by team. They flushed out all my radiators and fitted new thermostats to each one. There is a small ongoing problem with two of my radiators, which are not performing as they should, but I expect these to be sorted when the heating goes back on again in the Autumn. The Box has only been installed for a couple of months and I've not had the central heating on since the installation, so I can't yet ascertain whether there has been any gas saving.

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“installation of solar panel hot water system”

★★☆☆☆

written by Webster382 on 13/07/2017

after having the magic box for hot water installed as all went well we decided to go for the solar panel hot water tis was a disasterfrom start to finish as thy made a mess of my hatch to the loft and ceiling and despite many calls it was never resolved so now it will cost me more money to have it fixed the after service from enviro is non existin and trying to contact them a disater wish I had never heard of them

Eminijaggan's Comment

Written on: 17/07/2017

Hello. Its Emini, the PR and Marketing Manager from Enviro. If you would like to call me so we can address this problem

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“very poor service after sales service a joke”

★★☆☆☆

written by DelilahDaugherty423 on 08/07/2017

had enviro install a magicbox to improve the efficiency of my central heating and hot water system and all went o.k except after sales service which was rubbish however when they came calling again wit the solar panel magic hot water system I made the big mistake of going for it also they made a mess of my hatch into the loft when installing the new cylinder and left it in a real mess and trying to get someone to correct this was a nightmare so now I am left wit trying to bring in my own plasterer/joiner to complete the job all the promises made by the sales never came true even thogh he claimed to be the sals manager and was inscotland to set up a new operation here and he would personally take on my case and make sure everything was alright he even gave me his direct phone number for any problems but after a while my phone calls were never answered so I made a big mistake going for solar panel water heating before this was fitted I enjoyed instant hot water now I have to wait for an eternity for hot and the icingon the cake was my electricity provider put my monthly direct debit up because I am usig more electricity so much for magic boxes

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“Magic Box”

★★★★★

written by Griffithzu112 on 05/07/2017

I have an old Worcester Bosch combi boiler and it took a detailed discussion with the assessor before I decided to take advantage of the Magic Box. Installation took place within a few days and was carried out very efficiently and cleanly by both the electrician and joiner. The joiner actually made a minor adjustment to the door of the cupboard housing the boiler, enabling the door to close correctly. I was kept fully informed of the arrival times of the tradesmen, which I appreciated. The Box has only been installed for two months so I can't comment on the expected gas saving.

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“Very quick service”

★★★★★

written by Petercruising on 14/06/2017

We were please with the assessor who came and told us of your Product, we had the Central Heating Management System fitted 2 days after we placed the order. A very quick service, both the plumber and the electrician where very polite and efficient and the system as worked very good. We then had the assessor around again and he persuaded us to get the Solar Assisted Heat pump which again was fitted very quickly after placing the order. The whole team of 4 plumbers, an electrician and the gentleman who fitted the panel outside where all polite and got the job done within one day. We have however had a slight problem with leaks to the shower pipework which they have been and tighten very joint up but it as just started to leak again awaiting a call back as to when the are coming to remedy this

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“MAGIC BOX INSTALLATION.”

★★★★★

written by jillyH on 26/11/2016

I had my magic box fitted a few weeks ago now, although my central heating is on "timed" the temperature in my home has never gone below 20 degrees during the day since the installation. The day of the installation, there was very little disruption to my every day activities. The box was installed in an unobtrusive space in my home. The engineer and electrician were clean and worked with very little mess. In all I was so pleased with the installation of my "Magic Box" for the central heating, that I have no ordered the one that heats the water more efficiently. I now await my first gas bill since being on the new system. Well done Enviro Solar.

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“Enviro Solar (Homechoice) Chelmsford.”

★☆☆☆☆

written by CEHARVEY on 12/07/2016

This Company have let us down in so many ways. We had a boiler fitted by them in May 2015, the old one was taken out of the bathroom and a Worcester Bosch put in it's place, unbeknown to us it is against regulations to fit a new one in the bathroom. We went to get it serviced in April this year (2016) and was refused a service by local technician until certain things were made good with it i.e. boxed in for safety concerns, condense pipe should have been finished in the drain, copper pipe should go into the boiler and the flexible oil line should be inside the boiler. Plus Form CD/10 should have been issued as proof of installation, Form CD/11 should have also been issued when the boiler was commissioned (which wasn't). So, today I've been on the telephone yet again waiting to get through for three quarters of an hour. They never get back to us and we have been let down so many times when promised to be here to do it. Next stop trading standards. So angry.

Ceharvey's Response to CEHARVEY's Review

Written on: 12/07/2016

I'm sorry but this should have read "Enviro Solar (House Choice) Chelmsford.
My mistake in writing it.

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Ceharvey's Response to CEHARVEY's Review

Written on: 12/07/2016

I'm sorry but this should have read "Enviro Solar (House Choice) Chelmsford.
My mistake in writing it.

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“Just like a double glazing saleman”

★☆☆☆☆

written by gaholden on 04/03/2016

I was invited to receive a visit from an Envirosolar salesman aka "engineer" - he exhibited all the traits of a double glazing salesman with constant references to his "manager" after 1 hour of sales patter which I had told him at the start was available on the company website and which I had read and understood I asked him to leave. The one thing I wanted was an approximate price for the installation - guess what that's the one thing I couldn't get.

Envirosolar's Response to gaholden's Review

Written on: 10/03/2016

Dear sir, we are sorry to hear that you are not happy with the visit from one of our staff. We have attempted to contact you to discuss this matter and get further feedback. Unfortunately we have been unable to speak to you. We would very much like the opportunity to identify what aspects you were not happy with so we can ensure this does not happen again. Please contact our office and ask to speak to our compliance department if you wish to assist us with this. Kind regards, Envirosolar

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“Disappointed”

★☆☆☆☆

written by Margaretross on 15/02/2016

Having had the central heating management system installed on the 8th January I can only say as of today's date 15th February it still is not working properly. On the day of installation I was left with no heating and the engineer had left prior to my returning home at 3.30. I have since discovered the radiators were not flushed as per my agreed contract. An engineer had to return to bleed the radiators, which didn't cure the problem. Another engineer was then sent out and he discovered there was no water in the towel rail and one radiator. Since he left I now have no shower pump or Jacuzzi pump working and daily have to 're-pressurised my tank. Something I've never had to do in the past. Appointments are made and broken on a regular basis. I've now been left without a working shower for a week and just been phoned to say the engineer due to call tomorrow may or may not turn up Really don't feel I'm receiving much of a service

Andrea6352's Response to Margaretross's Review

Written on: 31/08/2016

Have you paid in full. We have been told we don't have to pay balance until we are 100% satisfied.

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“Good products but horribly agressive & rude payments...”

★★★☆☆

written by Fayerst on 11/05/2015

I've had the central heating management system & thermodynamic boxes fitted & whilst sales & installation was good and the products seem to be doing what was promised, my opinion of this company is totally coloured by their incredibly rude & agreesive finance staff. Before the first system was installed they were demand payment of the "outstanding" even before is had been commissioned - not just once but several time a day for several days. I had agreed that payment of the second system would not be made until it was installed and I was satisfied it was working AND that damage to a carpet, as a result of a radiator leak in the first system, was carried ot by cleaning or replacement. A subcontracted carpet cleaner eventually arrived and carried out the work but told us another treatment may be required and it would take two hours for the carpets to be dry enough to establish if the treatment had worked. Within 10 minutes a very rude and aggressive finance clerk demanded I pay the balance, then accused me a being deceitful & dishonest when I declined to pay until it was clear the carpet was cleaned. If you do use this company, and their products do appear to do what they say, you should be extremely specific as to when you will pay i.e. a week after you are satisfied everything is working - the salesman will tell you this is always the way they operate. It most certainly isn't and you need ensure you specify this is the contract documents!

Fayerst's Response to Fayerst's Review

Written on: 07/07/2015

As an update, an inspector contacted us to review the second system and found one fault and arranged for this to be remedied. Great - tick.

We were asked to complete a satisfaction survey, and whilst scoring them highly for products, refused to recommend them a) di
Use to their rude finance staff & b) because their marketing staff keep phoning us to offer a "special" deal on the products we already have!

Despite assurances, the very next day, within an hour of each other, we received two more marketing calls offering us the products we already have, despite assurances their records would be updated.

Someone needs to get a grip in this company - no idea of end to end customer satisfaction!

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Asked by paddyrozier on 5th June 2020 Report this content
Contact number required - can anyone tell me where I can find it?

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Asked by hollytaylorwitte on 18th July 2018 Report this content
We are considering the solar panels on our roof. Worth it? What should we know before signing?

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Answers (1)
Report this content gcockerham Written on: 20/07/2018
We had solar panels installed by Envirosolar a few years ago and are saving money on our electricity bills. Before signing, check the direction of your roof and the predicted income compared with the outlay.
Asked by J3anSt3wart37 on 15th November 2017 Report this content
Is this firm still operating?

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