Dormeo UK Reviews - www.dormeo.co.uk

★★★☆☆
2.7 / 5
36% of users recommend this
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Latest Reviews

★★★★★

“Love our Dormeo Mattress”

Written on: 15/11/2021 by cackyd68 (1 review written)

Our Dormeo Mattress is the best bedding purchase we have ever made its is the most comfortable mattress we have ever owned. We both have never slept so well on any other mattress the Dormeo Mattress is the best and we looked forward to many of the best nights sleep on it. We will recommend Dormeo to all our Friends & Family for them to enjoy the best nights sleep experience . We will continue to purchase Dormeo products in the future. … Read Full Review

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★★★★★

“Mattress topper”

Written on: 13/11/2021 by Scotstom (1 review written)

Excellent service and excellent product. Good value for money… Read Full Review

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★★★★☆

“mattress”

Written on: 01/11/2021 by Javonh265 (1 review written)

I recently purchased a Dormeo plus evolution mattress and it's great, I wish i had got one earlier as the mattress is so comfortable I've never had a better nights sleep until i receive this mattress and the free pillow that came with it… Read Full Review

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★★★★★

“Best sleeping experience”

Written on: 17/10/2021 by Ross740 (1 review written)

After years of poor sleep I purchased a Dormeo topper, best thing I have done for a long time , I am now sleeping through the night, no longer waking up feeling tired , I am now getting the best sleep I've ever had… Read Full Review

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★★★★★

“Best sleep ever. ”

Written on: 15/08/2021 by Groundy (1 review written)

Once ordered they were delivered so quick, I ordered 2 matress toppers and also received 2 free pillows, I have arthritis in my hips and knees so I very seldom get a pain free nights rest ever since I fitted out toppers I have slept brilliantly, these have been the best things I've bought to help my sleep… Read Full Review

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★☆☆☆☆

“Fraying mattress cover”

Written on: 26/03/2021 by 149Santiago (1 review written)

Purchased a Dormeo deluxe memory foam mattress late 2018, after just over 2 years, I found the mattress cover starting to fray. I assumed this problem would be covered by the alleged 15 year guarantee. How wrong was I. Dormeo customer care stated they only guarantee the foam for 15 years with a contribution from the purchaser after 5 years towards replacement .The mattress cover is only guaranteed for 1 year. Having researched this cover problem on the internet others have encountered the same… Read Full Review

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★☆☆☆☆

“Wet Mouldy Mattress Topper and Abysmal Customer Service!”

Written on: 22/11/2020

Mattress Topper arrived wet and damaged by black/brown mould spotting. This was not a transportation damage issue, as all packaging was in tact as was the polythene vacuum sealed internal bag. The topper was therefore sealed and packed wet! Dormeo were notified within minutes of the topper being received by telephone and promised a swift solution. Nothing could be further from the truth. - Firstly, I was asked to email photographs of two cards supposedly enclosed with the topper (in addition… Read Full Review

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★☆☆☆☆

“Try for 60 day mattress from Dormeo”

Written on: 16/11/2018 by 350Burnham (1 review written)

Seems a brilliant idea to test a mattress at home with the option to return if it does not suit your personal needs. After all that's got to be better than a quick lie down in the shop. My advice is please DON'T go this route. Fine - if you are lucky enough to hit on just what you need, but if you need to return expect a great deal of worry and anxiety. Dormeo (and in fact Eve) will do their best to get you to decide to keep the damn thing rather than put up with the inconvenience. It all… Read Full Review

21Hol's Comment

Written on: 20/07/2020

Dormeo’s service is totally unacceptable, I have been waiting on delivery since 1st May.
I just want my payment refunded in full & that in its self will take several weeks of my time chasing them.
Like you, I too will go else where for bed & mattress- numerous bedding companies out there who will delivery what they say.
All the best to you 350Burnham

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Johnsands's Comment

Written on: 20/07/2020

Thank you 21Hol - really sorry you’ve had this trouble and hope they give you your money back post haste. It’s been a while now and I can see the appeal in buying like this - especially now. Dormeo really gave us hell - luckily we’d previously been tormented by the masters - BT so we were well up to Dormeos tricks!! Very inconvenient- at one point we had two of their damned mattresses loosely rolled in our small hallway. It’s a personal opinion but I feel these mattresses are just a piece of foam - fancy but foam nonetheless. Comes wrapped lovely and tight -easy to handle - then you unleash from the bag and the problems begin. You may have been lucky and loved the mattress but given our experience you’ve had a lucky escape. Can’t see why they should not refund immediately as they’ve failed to deliver but I’m not surprised- rubbish customer service- expect the excuse is COVID 19 as usual. All the best to you

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★☆☆☆☆

“Run away form dermeo ”

Written on: 02/03/2018 by KonnerRose (1 review written)

run away, website shows one information you receive other one - no returns accepted. full of terms and conditions just against the consumer. The worst customer service experience and really disappointed… Read Full Review

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★★★★★

“Best sleep in a long time”

Written on: 18/11/2017

We ordered our mattress after watching sky advert,bought on line,it took 28days like stated in the advert,i did contact customer services regarding delivery by email before the 28 days were up,I was replied by Dormeo asking to contact them after 28 days which I didn’t have to as it was delivered, it was delivered rolled up, we put it on our bed to settle down & from the the first night our sleeps have just got better, I wouldn’t hesitate in recommending this mattress to friends… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 16/11/2017

I bought a Matteress & discussed what I needed with call centre boy. The Matteress arrived it was nothing like description & was re packed ready for return the next day after a dreadful night & painful back & hips. I was told I had to arrange collection myself or pay £30 so agreed as couldn't return it myself. The driver from Network 4 failed to collect it the agreed day, I was here to deal with it, the Matteress is blocking my tiny flat & I can't get past it for daily bloods at hospital… Read Full Review

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Was this review helpful? 8 1
★☆☆☆☆

“Old mattress pick up and dormeo pillows”

Written on: 09/11/2017 by Ashburton.123 (1 review written)

Dormeo is the worst company I have ever had dealings with in 50 years and will inform all my friends not to use them they have given me more stress getting them to pick up my old mattress after there company staff messed up the pick up dates which they admitted they all lie to you and promise that it will be rectified but it's not I still have the old mattress and have been duped out of £49 which was paid to pick up the old mattress they give you all the I am sorry about this matter but they… Read Full Review

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★★★★★

“good mattresses ”

Written on: 09/09/2017 by qbMacKinnon1 (1 review written)

My parents who live in the continent bought their first Dormeo 10 years ago, and still, when I go on holidays to visit them I always enjoy laying in my mom's bed because it's so comfy. I feel recharged even after a short nap on Dormeo mattress. Many of my relatives bought these mattresses and are very happy, today my husband bought one for us from UK Dormeo branch, I hope we won't be dissappointed by Delivery and customers service… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 12/04/2017 by lwRice317 (1 review written)

I ordered a new matrass on the 21st march and paid for it,i was told 7-10 working days delivery,i contacted them when I had received the mastress and was told upto 28days !!!,now after contacting them today 9.15 I was told its out of stock !!!but I should get it within 28 days the attitude of the call staff is shockingly bad and rude NEVER USE THIS COMPANY DORMEO ARE MEAN`T TO BE THE UK`S LEADING MATRESS SUPPLIERS ACCORDING TO THERE ADVERT ON TV THEY ARE NOT… Read Full Review

Unhappycustomer2234's Comment

Written on: 13/05/2017

Exactly the SAME happened to me and it's still unresolved DO NOT USE THIS COMPANY I am going to sue themt!!!!!hirrible horrible company and customer service

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★☆☆☆☆

“mould infestation”

Written on: 26/03/2017 by grandadave (1 review written)

I purchased a memory foam mattress last October, When it arrived there was a very strong odour coming from it. being naïve we thought it was the newness of it. This odour persisted over the first few months since we bought it. Eventually my wife turned the mattress to find the bottom cover at its centre covered in mould spots and dampness in the same area. Needless to say we removed the mattress from the bed and immediately contacted the maker customer services by email explaining what we had… Read Full Review

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★☆☆☆☆

“Mattress and Pillow”

Written on: 13/09/2016 by Neville424 (1 review written)

The mattress topper useless PLEASE DO NOT BUY it, it does not spring back thinner than avertised. Left it unpacked for two day with no differance to thickness. Now for the pillow whoever took the measurements for a uk pillow case should go back to school. The pillow is not as advertised "nice and soft with spring" rubbish it`s as hard as a rock, £89.99 not worth a fiver. I speak my mind I am not paid to write reviews even Amazon will not publish what I write. … Read Full Review

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★★☆☆☆

“Dormeo Octaspring mattress”

Written on: 18/06/2016 by Blairxv1 (1 review written)

Purchased a Dormeo Octaspring mattress and within a year it split. Contacted company and they replaced within a week. Have had the new mattress for a month and it has split in the same place!! I am a petite person so it's not me that is the issue here. Don't buy this mattress they are a waste of money. Currently waiting to hear from Dormeo to see what they are going to do about it!… Read Full Review

Danielmclean's Comment

Written on: 04/12/2016

I had mine replaced in June for the same reason, less than 6 months later mine has split again! Did you ever get a reply?

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★☆☆☆☆

“" do not buy from this company just a waste of money"”

Written on: 15/04/2016 by 457Ryan (1 review written)

I purchased a mattress from dormeo after seeing the advert on sky I only bought it because my wife recently became disabled and I thought it might help , how wrong was I , to start with the mattress was 3cm thinner and 4cm shorter in width and 3cm shorter in length and to add to that it was not the nights sleep we were hoping for in fact just the opposite it was awful , we only used it for one night then rang them the next day to complain , they said we needed to send pictures which we did but… Read Full Review

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★★☆☆☆

“I didn't realise that foam could be this 'firm.'”

Written on: 09/01/2016 by paBartlett474 (1 review written)

I waited 2 weeks for mine to be delivered, when it arrived I couldn't wait to go to bed. My first impression was that it felt rather hard, still, not to worry I thought, it just needs to 'settle in.' Now, 2 months later, and I have yet to get a decent night's sleep on it and I doubt I ever will, it's just too hard and unyielding...the old spring mattress, that I gave away, was far more comfy. A classic example of the folly of buying without first trying. £250 down the pan!… Read Full Review

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★☆☆☆☆

“If you want to buy a bed go elsewhere!!!”

Written on: 16/10/2015 by MzLee (1 review written)

My husband has been watching these late night adverts about the Dormeo Mattresses We decided to order one in September, that was our first mistake. Customer services seem to read from a script outlining the process of wrapping the mattress getting it ready for the courier who would email us when it was ready for delivery. At no point were we advised that it could be up to 28 days for delivery. Customer services kept giving estimated dates which bore no reference to true delivery times and… Read Full Review

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