Favourfairy Reviews - www.favourfairy.co.uk

★★★★☆
4.4 / 5
85% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Party bag perfection ”

Written on: 04/05/2020 by DaisyWolfenden (1 review written)

Really good choice of party bag bits and all at a great price. The Customer services team were so helpful and friendly. I was worried I'd left ordering too late but they made sure I would get all the bits in time for my kids birthday! I'd definitely use again and recommend to anyone else too! … Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 10/06/2019 by DinaAlbadawi (1 review written)

I had a very bad experience with them when I bought some party favours for my daughter birthday. My parcel was delivered to a wrong address ( 25th May 2019) and chased it with the courier and i also informed Favour Fairy about it and they were waiting for the courier to contact them for updates and they didn't bother to chase them for me and it was clear that someone else took my parcel and they are just waiting and i had informed their customer service that I deserve replacement or refund but… Read Full Review

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★★★★★

“Fantastic service”

Written on: 05/02/2015 by Kearnsqu60 (1 review written)

Absolutely fantastic service. Need organza bags for a corporate event (not a wedding). Rang them up in the morning and bags arrived next day - no messing about with Amazon and eBay… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 02/01/2014

I ordered some beautiful favour boxes from Favour Fairy which look great! When there was an error with my order, it was rectified straight away and a further delivery made to me within 24 hours!! They were incredibly helpful and efficient! Thank you! Would definitely order from them again… Read Full Review

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★★★★★

“A Wedding MUST for that magical look”

Written on: 26/11/2013 by nbm545j (1 review written)

All round this Wedding Favour service is brilliant. They have a wide range of items to suit any taste and are extremely helpful in making sure you receive everything in good time and in excellent condition. The quality of the items my daughter had for her wedding were extremely high and not to be faulted. I would recommend them to anyone planning their wedding or even a party. … Read Full Review

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★★★★★

“Very helpful and friendly”

Written on: 28/09/2013

Used to get my wedding favours. So helpful, made suggestions and sent samples free of charge. In the end got the lovebird boxes which looked lovely - not hard to put together either. When I did order it came in less than 48 hours, good company to deal with, lovely people… Read Full Review

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★★★★★

“Thanks so much for your help. ”

Written on: 21/08/2013 by adam871216 (1 review written)

Hi, Just a quick note to say how helpful a young chap was when i called in desperation to find favours for my friends wedding which was next day. Everything arrived with plenty of time and thank you for the free confetti. I found the service from Favours Fairy the best from an online company and was very anxious about arriving in time to prepare. What a fab day!! Thank You!! … Read Full Review

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★☆☆☆☆

“Owners don't own up to mistakes and hang up the phone.”

Written on: 13/08/2013

Acknowledging fault is not this company's forte. The irony of dealing with customers preparing for emotional events like weddings/birthdays is that the staff on the telephone add to the stress and show no compassion or humanity. Having failed to dispatch an order that I placed in good time to arrive by tomorrow, the lady on the phone did not apologise and admit the company’s negligence of the order. Instead, she was patronizing, indifferent and did not offer to correct the mistake. What’s… Read Full Review

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★★★★★

“Favour bags”

Written on: 20/05/2013 by Kaspie (1 review written)

Ordered 100 favour bags at about 2pm on a afternoon and they were with me by lunchtime the next day, what a fantastic service. The little bags were the perfect colour and just what I needed. I am now about to look on their website again for the fillings. Well done favour fairy you are a great company. Keep up the good work… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 09/05/2013

Worked out cheaper than any Irish suppliers I checked. They arrived very quickly and they are perfect for what I need. I love the little boxes and and the chocolate hearts are excellent quality we did a taste test on a few and yum! Had to remind ourselves we need them for the wedding. The best before date is long too mine were 2014 so ordering in advance is not an issue. The hearts appear in the image as a darker cerise pink but on receiving they are a dusky baby pink I did not mind as pink is… Read Full Review

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★★★★★

“Top class personal service”

Written on: 03/09/2012 by Lizhurst (1 review written)

I decided to order favours a week before the wedding. Once I had ordered and asked for speedy delivery I discovered the nephew of the bride was allergic to chocolates. I telephoned the company who intercepted the order and took my alternative order there and then by phone. They checked all the products for allergies and phoned me back. My products were ordered Saturday and arrived Monday. I am very pleased with all products ordered and the charge for postage is very reasonable. I would highly… Read Full Review

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★★★★★

“This company are great! I needed to find some photo...”

Written on: 27/09/2009

This company are great! I needed to find some photo frame place card holders after being let down by someone else. I spoke to Favourfairy customer services on the phone on Tuesday who confirmed they were in stock and that they could get them to me on time. The frames arrived on Thursday so I had time to write the cards out and get them to my venue. Brilliant service and I could talk to someone in person who knew what she was talking about!!… Read Full Review

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★★★★★

“I was let down by another online store and needed to...”

Written on: 03/07/2009 by tjboxes (2 reviews written)

I was let down by another online store and needed to find my favours fast. I found them at Favourfairy and spoke to very helpful staff. They confirmed the items were in stock, took my order over the phone and got the order to me in 2 days!! Amazing customer service and really helpful… Read Full Review

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