QS Supplies Reviews - www.qssupplies.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Be Aware!!”

Written on: 05/02/2020 by vairabala (1 review written)

QS Supplies ..Be Aware!! Ordered a Bathroom ceramic basin & vanity unit and had to wait approx 21 days from order to delivery. Phoned up to track order and was spoken with very arrogant attitude After Sales support agent, terrible customer service, zero communication apart from initial order email. Nothing they could do because they were waiting on a supplier. Poor Communication. Bathroom sink refit was put on hold awaiting for sink costing more money for the builders. Finally it arrived… Read Full Review

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★☆☆☆☆

“Terrible company, do not trust them!”

Written on: 19/11/2019 by lbkinbrent (1 review written)

QS supplies will happily take your money, charge you twice was much for shipping as their closest competitor, then delivery you a BROKEN ITEM and refuse to refund you for it. For half the shipping cost and literally infinitely better service order from absolutely any other provider you can find. AVOID AT ALL COSTS!… Read Full Review

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★☆☆☆☆

“0/10 for product and 0/10 for customer service”

Written on: 15/09/2019 by PhilipWhitaker (1 review written)

The toilet bowl supplied by QS Supplies was faulty. It took a lot of chasing and finally a threat of legal action before I was supplied with a replacement. Now QS are refusing to meet my costs for removing the original faulty toilet and installing its replacement. They Will pay the costs eventually--but only after a trip to the small claims court… Read Full Review

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★☆☆☆☆

“***WARNING*** DO NOT USE THIS COMPANY”

Written on: 06/06/2019 by Darryl142 (1 review written)

****WARNING****Please do not buy from this company. We paid over £200 for a bathroom mirror cabbinet and within 25 months the mirror just fell off the cabinet door, broke into many large shards of glass and caused significant damage in my bathroom. More to the point if someone would have been sitting on the toilet they would have been cut to pieces and most likely killed. Upon making a complaint and request for a refund I was fobbed off with the supplier saying its outside warranty with no… Read Full Review

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★★★★★

“Easily contactable and quick delivery”

Written on: 30/05/2019 by miranda5580 (1 review written)

Ordered a RAK toilet, quality of the item was superb compared to the unbranded product I'd previously bought from other online shop, and it was delivered unbelievably quick from RAK themselves. Price was unbeatable. I phoned before I ordered to check the seat was included, and the phone was answered quickly and the girl was knowledgeable. Most bathroom suppliers selling online seem to be unreachable I have found, so full marks all round… Read Full Review

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★★★★★

“Superb aftersales service”

Written on: 29/05/2019 by gpCardenas1952 (1 review written)

Our experience with this company was superb, we reported the faulted radiator (pin hole in the weld) after it was commissioned and have to say QS Supplies did their very best to resolve the problem by sending out a replacement item in two working days. Therefore I would recommend this company. Thank you QS Supplies, much appreciated. A very satisfied customer… Read Full Review

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★★★★★

“Great prompt service”

Written on: 24/05/2019 by BrennenKehoe17 (1 review written)

The wet room tray is exactly what I was looking for and it comes with very clear installation instructions. I wasn't confident ordering from a company that's new to me, so when I phoned to make sure I'd got the dimensions right I was worried to get an answering machine. However the call back came almost immediately - very helpful and set my mind at rest… Read Full Review

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★★★★★

“A really easy transaction”

Written on: 18/05/2019 by 237Bradley (1 review written)

The suite was excellent quality and very good value for money. Communication was superb. The product was well packaged, all complete and delivered by a very considerate delivery company. A really easy transaction, very friendly and helpful with good knowledge on the products sold as we had many questions before we bought. We recommend using QS Supplies… Read Full Review

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★★★★★

“Fantastic company”

Written on: 15/05/2019 by Kenneyxc436 (1 review written)

So helpful on the phone last week with technical help. All arrived safely, looking forward to getting in the beautiful Windsor bath… Read Full Review

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★★★★★

“Excellent Service”

Written on: 13/05/2019 by Sheldon1956 (1 review written)

QS Supplies has made my purchase easier than going to the store,great value,fast service,helpful and very customer caring with great communication skills, well done QS Supplies… Read Full Review

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★★★★★

“Quality Kitchen Mixer Tap”

Written on: 10/05/2019 by plumbingrussel (1 review written)

I bought a top quality Kitchen mixer tap to put in a client's kitchen and just wish I had bought one for myself. Excellent quality. Great delivery service… Read Full Review

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★★★★★

“We love the products we have bought”

Written on: 06/05/2019 by iamphil (1 review written)

We love the products we have bought from QS Supplies. Vanity, basin, accessories for our bathroom. Great prices and service… Read Full Review

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★☆☆☆☆

“Do not buy from this lot”

Written on: 13/04/2019 by Stephencal22 (1 review written)

You may get it a couple of pounds cheaper but if you have an issue prepare for the stream of stories that come from this company. I ordered a set of taps which arrived, on fitting it was found that they had a small leak from around the top of tap. These were removed and packed to be returned. The fun and the lies started. First send us a video then have you fitted these yes that's how I found the fault, Then all went very quite, lets waken them up with another reminder I am sure they get a… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 07/04/2019 by Trujillo476 (1 review written)

I can't explain how dreadful this company is. I ordered some items and after they didn't turn up on the date agreed I called them to find out what was happening. They said the items would turn up in a week or so. Therefore I cancelled the order and used another supplier as I had a plumber booked for a specific date. When I got the refund (weeks later) it was much less than I had expected. I asked for a breakdown of the bill and was told it wasn't company policy to provide this. What? So I… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE”

Written on: 01/02/2019 by Turkeytrish (2 reviews written)

Had a bath delivered, got a plumber a week later to fit, all inspected before hand fitted Thursday evening, fill with water and silicone around bath and 20 minutes later bath split opened and flooded bathroom. QS not interested, blame supplier only giving 3 days to inform of defects etc. Obviously oblivious to Consumer Rights Act 2015 which state's my contract is with them not the supplier and under this act I am entitled to a full refund within 30 Days. So now off to the courts to claim Bath… Read Full Review

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★☆☆☆☆

“Firstly I have now waited for two whole days on the...”

Written on: 20/08/2018 by LorenaCole161 (1 review written)

Firstly I have now waited for two whole days on the promise of my bath to arrive. I’ve been given every excuse in the book. Two days of lost wages! I have now cancelled my order and they are saying that they will not refund me until they can find the bath; that may be lost! My credit card are refunding me, and I have issued a legal letter for my losses. This company is using a carrier that couldn’t care less about their business relationship. To lose TWO WHOLE DAYS of work sitting at home… Read Full Review

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★☆☆☆☆

“Avoid QS Supplies”

Written on: 04/04/2018 by ejStevenson83 (1 review written)

Avoid QS Supplies!! Beware. They have a nice website and the cheapest prices but are an absolute nightmare to deal with. I waited weeks for my items to arrive(2-3days it said when I paid online), but they didn't send my items. I then asked for a refund, but it took weeks of phone calls, emails, their reasons and excuses, and finally getting my bank involved prompted them to refund me. Having read reviews of the company since, it seem a lot of people have had far worse experiences than me… Read Full Review

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★☆☆☆☆

“Complete shambles from a fraudulent company”

Written on: 15/03/2018 by laurencewhite (1 review written)

I placed an order for a bath, bath panel and bath waste, however, the wrong bath was delivered so I arranged for the items to be uplifted for a refund. The first uplift did not take place as they did not provide sufficient time to allow me to arrange for someone to be in the property. i.e. I received less than 24 hours notice As I received no information regarding any further uplifts, and no paperwork was provided by the driver, I was unaware which items were to be uplifted during the… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 12/03/2018 by sarahmtango (1 review written)

Ordered lights for a bathroom refurb but when opened we found both shades to be damaged. Company would not refund or replace citing a 3 day limit on refund requests. Not sure how compatible this is with consumer law, its certainly not a reasonable length of time in which to exect a customer to request a satisfactory response!!… Read Full Review

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★☆☆☆☆

“terrible service with this company and their carrier...”

Written on: 11/03/2018 by Parsons402 (1 review written)

terrible service with this company and their carrier uk mail. Loads of stories and promises say the delivery will be out and in fact the item couldn't be located. no one didn't have the decency to call me but i kept calling them up and chasing … Read Full Review

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