Freedom Healthnet Diamond Plus Comprehensive Medical Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Utterly appalling ”

Written on: 04/02/2013 by Tristar1 (1 review written)

Where do I start!!! Don't touch company with a barge pole! I had a policy for three years and then needed to claim. That is when the nightmare began. Having sustained an injury which needed an operation I found the claim process to be one of the most stressful experiences I have encountered for a long time. The staff are rude and unhelpful. They fail to return phone calls, they go out of their way to be obstructive and I was made to feel like I was trying to falsely claim at one point. It… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Lying Swindlers”

Written on: 08/11/2012

The pre-sales staff are lovely charming and pleasant. If you want to make a claim you will deal with the most underhand cheating people I have ever dealt with. If you are thinking of buying from them, don't. If you already have a policy with them, I'd cancel it as they won't pay a penny. Every policy they sell has enough small print to get them out of paying for anything. If it seems too cheap, it is. Spend a bit more money on a reputable company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unresponsive and hopeless”

Written on: 29/09/2012

I am just about to leave this health care provider. If you want to claim it is a nightmare. They don't resond to emails and when you ring the attitude of the staff is not helpful. You are made to feel almost guilty as if you are a fraud. I have had one claim refused for the most ridiculous reason and it took literally weeks. I despair of these people. Just avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Nightmare to deal with.”

Written on: 16/08/2012

Everything is fine until you make a claim then the the nightmare begins even if it is the smallest of claims. Inially they make you feel like you are not genuine and put you through a rather cold question and answer session. After calling several times about how to go about the claim you are finally given an authourisation no. After you see your consultant and you then have to go throug a lenghthy process of of getting them to pay. I was with Bupa before and although it is more expensive they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appaling service”

Written on: 29/05/2012 by Bernice123 (1 review written)

This is a company to avoid at all costs, I have unfortunately now been sent county court judgments as a claim that was agreed by the health company has taken such a long time to actually be paid, they do not answer emails or return calls, I cannot believe that a company in this current climate could offer such a dreadful service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Claims dept bad but good & understanding customer services”

Written on: 07/04/2012

After a rather prolonged claims procedure with many misleading questions trying to get me to admit to my current condition being pre existing to the policy only after receiving my medical notes and hours if time spent did I finally get my claim authorised and eventually around 6 weeks did I receive my payment. I spoke to the customer services dept and was advised I was not able to cancel mid term as a claim had been paid out which after consulting my policy document I accepted. At renewal I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor”

Written on: 18/02/2012

I work in in health care and regularly deal with insurance companies for my clients. I found the idea of how Freedom worked very sensible and empowering to the customer and therefore joined the scheme. All was fine until I actually had to make a claim. The staff were unhelpful , the claim process very slow (weeks) and there was always an uneasy feeling that you were thought of as fraud. Due to my persistence and knowledge of medical terminology, and the appropriate use of the term 'chronic'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful - avoid as a plague”

Written on: 24/07/2011 by Marussia (1 review written)

Please don't be fooled by cheap premium! I was paying for 3 years without making any claims, but when actually needed Freedom Healthnet to help with minor issue was utterly dissapointed. Firstly claim process is long and bureacratic, secondly, in my case the refused to pay out as they advised me that my condition was chronic (which I completely disagree with) and occupation related. My advice - dont bother saving few pounds on the insurance premium, go to proper companies like Bupa, you'll… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Marussia's Review

Written on: 28/07/2011

I got a referral to see a specialist last week as I have been having lots of stomach pains and called Freedom to let them know about it. They ran through a few questions with me but as I didn't have any problems in the past they gave me a claims number to take to the appointment over the phone.

They said this would cover me for all investigations to see what the problem was and only when I knew what was wrong would I need to give them a call to let them know.

I used to be with AXA and had to fill in lots of forms before I got anywhere. Also I was sick of getting ripped off by AXA for years paying over £200 per month and I'm only 43! (hubby is 46, kids 11 & 8). So far all much better and no silly call centres.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“I am bitterly disappointed with the lack of...”

Written on: 16/02/2011

I am bitterly disappointed with the lack of information,advice and general service offered by Freedom healthnet.
I did not feel that at anytime i was helped or supported and at times quite offended by the so called advisers insensitive comments.
When you are ill the last thing needed is to deal with such a company.Avoid Freedom Healthnet at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Freedom Healthnet have their own peculiar way of...”

Written on: 07/05/2010

Freedom Healthnet have their own peculiar way of dealing with claims and interpreting their exclusions. You are allowed only two repeats of a treatment before they consider it Chronic even if that is not the professional view and the treatment has not ended.

More importantly they consider licensed drugs as 'experimental' - they will only pay for NICE approved drugs - it is the only private health company that I can find that excludes on this basis. ie none of the new cancer drugs are covered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview