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“Giant wood car ramp toy”
Written on: 11/11/2016 by trailswesttrailers (1 review written)
I purchased one of these and love it and would like to purchase another can anyone give me the website or phone number to whywoodworks please a really want to purchase another but can not find where I purchased it from… Read Full Review
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“Fantastic Service”
Written on: 30/08/2014
If i could give Why Wood Works 10 stars i would. They are BRILLIANT. I purchased the IM dolly pram and pintoy fire station for my Grand children The quality of the products was second to none, the attention to detail is perfect. Excellant quality. I placed my order on tuesday afternoon at approx 13:30 and my products where with me on the Wednesday at 14:30, now that is what i call service. I also had occasion to speak with the team via e-mail regarding p&p, they were so prompt - they replied… Read Full Review
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“Great products and service ”
Written on: 28/08/2013 by marcos1 (3 reviews written)
I ordered Quadrilla Twist and Rail for my son on Thursday and it arrived promptly on Friday. The product is better than I expected, more substantial than others in the market and so many options for construction which has great play value. I have used Why Wood Works twice before and they have always delivered on time, promptly and have a great range of products. I have already recommend them to all my friends and look forward to using them again as Christmas approaches… Read Full Review
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“Overall Package”
Written on: 16/08/2013 by Angde1976 (1 review written)
As my young daughter is now very much enjoying her 'animal theme', my husband and I decided to purchase a Animal Barn. We wanted a wooden one so looked around for a one that we liked. We found the Barn to be very reasonable at Why Wood Works, the website was very easy to navigate and use and the order process was easy, without glitches. And the chance to pay via paypal...always a bonus! It arrived within the stated time (and free delivery as a bonus!) The barn was easy to assemble and good… Read Full Review
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“Utterly fantastic experience”
Written on: 08/08/2013 by cardinal007 (1 review written)
A friend recommended this site to me, and I was delighted with the whole experience! The website was very easy to use and navigate around with plenty of ideas for me to help with the birthday selection process! Delivery was as described and on time and more importantly the product description and review matched perfectly = one happy five year old daughter (marble tower!!!) Loads to choose from and would highly recommend to all my friends. Roll on Christmas! … Read Full Review
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“Hape Dolls House”
Written on: 07/06/2013 by delturner (1 review written)
After receiving the Hape All Season Wooden Dolls House a day late I found that it was missing a drill hole. I then paid someone to drill hole (didn't have right skills or tools to accurately drill without splitting the wood. I contacted Why Wood Works who were initially apologetic but then did nothing to resolve the issue. They "passed the buck" to the manufacturer and said that they would replace it. It was also for a birthday present so we could not wait to go through the whole process… Read Full Review
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“Poor quality toy - no response when asked for refund”
Written on: 03/01/2013
I bought a pintoys wooden rocket which cost more than £40 from why wood works. It was a christmas present for my daughter and broke after a week of use. The problem was poor design and quality. When I contacted why wood works for a refund both by phone and email I received no response. It is a shame because I have previously bought products from them which have been fine. However, in this case, the customer service was absolutely zero… Read Full Review
Sindae's Comment
Written on: 10/01/2013
The customer was informed that the product would be replaced under the manufactures warrantee without no question. However, manufaturers were closed over christmas and closed for 2 weeks post christmas for stock take. This caused a delay with the replacement.
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“Great products and service”
Written on: 19/12/2012
I have ordered toys from Why Wood Works for the last 3 or 4 years. The products are fabulous quality and the delivery has always arrived on the next day. Again, I ordered this year in time for Christmas and have not been let down. The kiddomoto bike and helmet arrived before twelve on next day service. The team were very helpful. I will order again and would recommend this company highly… Read Full Review
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“Product great Customer Service none existent!”
Written on: 04/12/2012
The Carl Fogarty Kiddimoto balance bike was fantastic once it arrived. Ordered it on a Monday placed order with 'Why wood works' as they promise next day delivery and arrived on the Friday!- not good enough as it is ore expensive than on some sites. My advise is to get the product elsewhere. The call centre you go through to are not helpful and don't care once the order has been received and they have taken payment. I called and called and called and only ever received 1 phone call back when… Read Full Review
Whywoodworks's Comment
Written on: 10/12/2012
This is unfortunate, all customer orders are shipped next day as per our terms and conditions. Delays only occur where there is an issue with payment or Parcelforce have experienced difficulty delivering. We cannot control these circumstances when they arise. All customers are provided with tracking references numbers and advised to be vigilant if their order has not arrived when expected. Once shipped WhyWoodWorks can only chase deliveries through the Central Parcelforce Office due to data protection. We advise customers that they should also contact their local depot using the tracking reference provided to expedite.
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“Definitely buy from again!”
Written on: 01/11/2012 by Melwel (1 review written)
After shopping around for a marble run set we decided on the quadrilla twist and rail set. Why wood works offered the best price plus free delivery, I ordered it that night and it was delivered just 2 days later. Very well packaged, great item, very pleased. I received notification emails every step of the order so if needed I could have checked on my delivery. Great service and I would recommend and definitely buy from them again… Read Full Review
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“Great service - very speedy delivery!”
Written on: 29/10/2012
I would definitely order again with Why Wood Works. Really happy with the service they provided and the fact that they offer free next day delivery is brilliant. … Read Full Review
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“Calffy Cow”
Written on: 30/07/2012 by nicolab78 (1 review written)
On shopping around 'Why Wood Works' offered by far the most competitive price for the Calffy Cow. It's a really beautiful product, great quality and a fantatsic present. Whatsmore it was delivered on time....I can highly recommend!… Read Full Review
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“Transport Playmat”
Written on: 30/07/2012 by emssurash (1 review written)
I bought John Crane Transport playmate for my little boy. Fantastic price, delivery within 24 hours and a fantastic product. My little boy has had hours of fun playing with his cars and trains on the mat already. Thank you very much for fantastic customer service. I look forward to shopping on Why Wood Works again… Read Full Review
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“Purchased a wooden dolls house for my daughter. It was...”
Written on: 10/07/2012
Purchased a wooden dolls house for my daughter. It was competitively priced, from a reputable brand, and next day delivery was included. I am very satisfied with the service I have received, and would recommend Why Wood Works to everyone… Read Full Review
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“Turning a negative to a positive!”
Written on: 15/06/2012 by medomien (1 review written)
I ordered a Plum wooden sand pit of a certain size through Why Wood Works thinking their site looked genuine enough and they had a good rating on Google Shopping. Unfortunately, upon calling the company to order it for me, they were advised that this particular one had been discontinued! Quite wonderfully though, they managed to offer me a LARGER sand pit for the price of the smaller (quite a price difference too) as there were no middle options... I did have to check my garden was big enough… Read Full Review
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“Excellant Products, Excellant Service”
Written on: 15/06/2012
Great products and as a always a great service. We always recomend to our friends and those who have purchaced love the products as well. We will keep coming back… Read Full Review
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“free delivery!”
Written on: 09/06/2012 by ClBa (1 review written)
Ordered a wooden balance bike at 1:55pm and it arrived at 8am the following morning. And it really was free delivery! Just fantastic as it meant I did not have to wait in all day. The bike is great too… Read Full Review
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“Happy xmas”
Written on: 23/12/2011 by karlarnold (1 review written)
Cut it fine for kids xmas present & Dubiously ordered on line 3 days before xmas on last day after cut of time. Contacted on day of delivery & although could not get through on phone, my email was replied to instantly with a treking number and reassurance from Sundae. Parcel arrived, Bike is wicked, all good. Happy xmas ho ho ho x x… Read Full Review
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“Really impressed with customer service!”
Written on: 18/12/2011 by emz2u (1 review written)
I bought the Rock with me Puppy rocker, which, at £72 on the whywoodworks website, seemed the cheapest online I could find. I was initially dubious as with it being Christmas soon, I know some items online may not arrive on time. However, the rocker was delivered within a couple of days and we were very impressed. On opening the box however, we realised the rocker was damaged so we called the customer services dept and were told they would send out another one for a day later. I was very… Read Full Review
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“Great service, great product”
Written on: 15/12/2011
The easel arrived on the day promised, in time for my small grandson's birthday. He seized on it eagerly and immediately set to work at the blackboard (note: you need to provide chalks separately but a good roll of paper comes with the easel). Nicely made and easy to put together - and the whiteboard on the other side has the added advantage that you can stick magnets on it… Read Full Review
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Sindae's Response to delturner's Review
Written on: 23/06/2013
As per our terms and conditions a replacement was offered the customer for faulty product. The refused to call back the manufacture when they left a message to arrange. A collection and refund was offered - the customer said they didn't want to return the item. Every effort was made to resolve.