Trading Depot Reviews - www.tradingdepot.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor Service, Delivery not as promised”

Written on: 12/01/2018

Awful service, we ordered an item (Aqualisa Quartz Shower Front Cover) on the 3rd January and got a 2-4day delivery advice. It is now 9 days later and still no order received. All over their paperwork it says if there are any delays they will contact you to notify you immediately. We have received no communications at all from this company. When phoning them the answers given are different every time but the general consensus is they don't know where our item is or when we can expect to receive… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 23/01/2017 by Cordell23 (1 review written)

Contacted Trading Depot 4 days ago about Kitchen Taps, Bath Taps and Basin Taps, was advised that they would price match competitors. After providing all the relevant details to them and advising they were going to amend there website to reflect this, and price match, now advised they can't price match. What's the point of the price match promise. Very poor customer service, and 4 days of my life I wont get back… Read Full Review

Philstears's Comment

Written on: 30/01/2017

Each case is judged on it's circumstances. We won't match against places selling off end of line stock at a loss for example. Neither will we match against companies who are advertising a product but can't actually fulfill it.
Regards
Phil Stears
Trading Depot

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★☆☆☆☆

“Useless Tradimg Depot”

Written on: 20/10/2016 by Aliav1980 (1 review written)

Ordered a shower 5th October still waiting 18th October, customer services do not answer emails and here is a response from them after chasing up a late delivery: Good afternoon, I have been waiting for Aquasila to get back to me as this is meant to have been dispatched. No point replying if I have no information for you. Aqualisa have said that this has left their depot and is on its way to is. Jemma Porter Purchasing Administrator a: Unit 3, Furze Platt Business Centre, Maidenhead… Read Full Review

Philstears's Comment

Written on: 30/01/2017

Hi,
Without your full name or order number I can't look into your individual case but I know any delays are communicated by email as soon as we are aware of them.

I imagine you would have had an automatic update from us to this effect and perhaps it was caught up in your spam or junk folders as this happens quite a lot.

Our customer service team reply to all enquiries with 24hours (working hours, we don't work weekends) so queries made late on a Friday will be answered on the following Monday.

kind regards
Phil Stears

Trading Depot

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★★★★★

“Aqualisa shower controller”

Written on: 03/01/2015 by Knaphilltony (1 review written)

Our shower broke down just before the new year, ideal timing. The manufacturer was closed until January 5th so could not help. I ordered the part on New Years eve and was told that it would arrive by the 9th of January, a long time to be without a shower but the very pleasant lady said she try for earlier. The part arrived today, the 3rd of January. It was well packed and I was very impressed. I will definitely be using this company for any other parts and will recommend them unreservedly… Read Full Review

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★★★★★

“Excellent customer service and fast delivery”

Written on: 06/11/2014 by JaxChilders132 (1 review written)

Sent them an email to check if the item I wanted was in stock and they replied very quickly. Placed the order online before cut off time and delivery was the next day. Not the lowest price compared to some companies (only slightly more) but I would rather pay a little bit extra for the peace of mind specially after bad experiences with some online companies. Excellent customer service and I would highly recommend this company to anyone. … Read Full Review

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★★☆☆☆

“Poor service”

Written on: 27/09/2014 by JairAbbott10 (1 review written)

I ordered 'Aqualisa white body elbow and seal pair complete' I got one correct elbow and one incorrect elbow. When I phoned I was told that I would have to place another order, then send back the incorrect part and once that was received I would get a refund. I asked if I could just send the incorrect part back and be sent a replacement rather than order a second pair and was told that was not possible. Any right minded organisation would simply replace the wrong part… Read Full Review

Philstears's Comment

Written on: 16/10/2014

Hi,
Unfortunately without your name or order number I can't find out exactly the circustances here but I agree it does sound odd. Normal practice would be to get the manufacturer to send you a replacement item. We would only ask customers to place a new order if they want to swap what they have ordered for something else (ie if they order the wrong size, or change their mind about the item they have originally orderded)
If you need me to find out for you please let me have your details and I will email you.
kind rgeards
Phil Stears
Web Marketing Manager
Trading Dpeot UK Ltd

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★★★★☆

“Can't wait to shower”

Written on: 03/09/2014 by coraswhiteknight (1 review written)

Rang Trading Depot on Tues 26th Aug to place an order for a Mira Adept shower, the member of staff informed me their systems were down and he would ring back as soon as they were up and running. True to word, the assitant rang me back at precisely 10:28 to take my order (my only gripe was he got my name wrong)he took down the details and duly informed me that the item was in stock at Mira and would be with me by Fri am of that week. Trading Depot offered the best price by far and coupled with… Read Full Review

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★★★★★

“Excellent service and product arrived by courier on...”

Written on: 23/08/2014 by Stone136 (1 review written)

Excellent service and product arrived by courier on correct day and time would use site again… Read Full Review

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★★★★★

“New Toilet Seat”

Written on: 21/08/2014 by 240McHugh (1 review written)

Excellent Service. Ordered Monday afternoon, received Tuesday lunchtime… Read Full Review

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★★★★★

“great service”

Written on: 20/08/2014 by AshleeEwing378 (1 review written)

Sanipack - great price, arrived next day. What more can you ask for!… Read Full Review

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★★★★☆

“Replacement sanitary ware”

Written on: 16/08/2014

A very good price, quick and reliable service: item arrived earlier than indicated and was well packed, in excellent condition… Read Full Review

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★★★★★

“REPLACEMENT TOILET SEAT”

Written on: 15/08/2014

EXCELLENT, SPEEDY SERVICE AT THE RIGHT PRICE. I WOULD RECOMEND THIS COMPANY TO MY FAMILY AND FRIENDS… Read Full Review

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★★★★★

“Very Speedy”

Written on: 14/08/2014 by Young365 (1 review written)

Good web-site. Order today, delivered next day on the time stated… Read Full Review

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★★★★★

“Large range, brand names, fast delivery”

Written on: 14/08/2014

My plumber recommended a branded tap, Trading Depot had lots to choose from at reasonable prices. I ordered the tap over the weekend and it was delivered free on the Tuesday. Brilliant!! I haven't had the tap fitted yet so can't comment on how good it is… Read Full Review

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★★★★★

“Very happy”

Written on: 13/08/2014 by Christomusic (2 reviews written)

Can't fault the service, best price on the web and the service was excellent. The delivery arrived promptly and we were informed of it's progress en route… Read Full Review

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★★★★★

“perfect product and delivery”

Written on: 12/08/2014 by Brammie (1 review written)

Researched the internet looking for the best price for this Bristan sink tap. Best price by far at Trading Depot. The tap was delivered the next day by DPD who advised me of the time slot it would be delivered and they delivered exactly on time. The tap feels good quality and looks really smart. Trading Depot will have me as a returning customer in the future. As an addition to this review, I had previously ordered a Bristan tap which, again was delivered exactly on time, but when I looked… Read Full Review

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★★★★★

“great prices and service”

Written on: 12/08/2014 by davegsinclair (1 review written)

Lovely prices, quick delivery. What more needs saying?!… Read Full Review

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★★★★★

“Fantastic Value and Service”

Written on: 12/08/2014 by Mistyclass (1 review written)

Due to delays in a Grade 2 Listed Barn Conversion, I have had the time to be able to shop around the net for best prices. Each time I end up at Trading Depot or their sister companies websites. I have been looking for Polypipe products having designed my Project with their products. However, Ploypipes "Retail Price" was a whopping £6,527 for all that I need. The final bill via Trading Depot will be under £2,000 having costed it all out. Buying on the net, I usually worry about when and how… Read Full Review

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★★★★★

“Rapid reliable and well priced”

Written on: 12/08/2014 by HelenMattacot (1 review written)

Excellent service and very well priced. Delivery made at the very time stated. Great - thanky ou!… Read Full Review

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★★★★★

“brilliant delivery performance”

Written on: 12/08/2014 by BobbyBennett358 (1 review written)

Ordered part. Delivery quoted. Delivery up-dated on e-mail without prompting. Delivery HOUR forecast early morning, and part arrived exactly as forecast!… Read Full Review

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