The Folding Sliding Door Company Reviews - www.foldingslidingdoors.com

★★★★★
4.5 / 5
89% of users recommend this
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Media Gallery for The Folding Sliding Door Company www.foldingslidingdoors.com

The Folding Sliding Door Company www.foldingslidingdoors.com
The Folding Sliding Door Company www.foldingslidingdoors.com

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Latest Reviews

★★★★★

“Excellent customer service and expertise you can trust ”

Written on: 20/03/2020 by McCarthyhp452 (1 review written)

We installed our Folding Sliding Doors over 10 years ago, and had been enjoying them ever since. Recently, we had some structural issues in our home which had also impacted our doors and Folding Sliding Doors came to the rescue. They surveyed our site, made a plan, custom made parts to fix our specific problems and scheduled a reinstall. They also arranged for a total refurbishment on site. Their customer service was superb, their installers were expert in every way. My doors are like new… Read Full Review

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★★★★★

“door installation”

Written on: 23/02/2020 by 60Ashby (1 review written)

I just finished installation of our door unit. Very pleased with product, delivery, and the help from your office when I had questions. If you follow their directions and make opening plumb and level the unit installs pretty easily. They recommend two men but we found three made job much easier. these were heavy panels and why take a chance to damage something or more importantly to get hurt moving units around. We were missing a few grub screws or as we call them in the colonies, set… Read Full Review

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★★★★★

“Wonderful Service”

Written on: 14/10/2019 by JulieO1906 (1 review written)

I was very happy with the service provided - quick and efficient… Read Full Review

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★★★★★

“Still great after 10 years”

Written on: 26/07/2019 by Anthony2019 (1 review written)

We had our doors fitted over 10 years ago - just when folding sliding doors started get popular. This year, I decided that they needed a bit of loving care and so I asked FSD if they offered such a service. The answer was yes - they do provide a care & maintenance service - and after a couple of calls to a very friendly and helpful office and some pictures emailed in to make sure they brought the right stuff, their engineer arrived as planned and the doors are better than new! I am extremely… Read Full Review

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★★★★★

“Refreshingly Reliable”

Written on: 24/05/2019

The after sales service at FSD is absolutely second to none, the lady that I have dealt with over the past couple of years is amazing, her approach is so professional and so very honest, they have a really strong and ethical ethos towards customer service, which is hard to find these days. Very Happy Customer. 5 ⭐️⭐️⭐️⭐️⭐️ Thanks L MG… Read Full Review

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★★★★★

“Fantastic bi folds & service ”

Written on: 10/05/2019 by alstuff (1 review written)

Ordered our bi folds, given a short lead time for build. Which I doubted. Never in bought, the guys did the turn around the confirmed, then fitted the doors on time, on the day needed. Open to the elements for only a day. Thanks & great service, what’s not to like… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 02/05/2019 by JRichards2202 (1 review written)

Everyone that we have spoken with on the phone in customer services as well as your engineers and transport staff have been so very helpful and lovely people - it has been a pleasure to have been in contact with them - please pass on our thanks to them all. Your company certainly understands the concept of outstanding customer service, which seems so very rare these days! … Read Full Review

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★★★★★

“Fantastic service, thanks”

Written on: 04/03/2019 by Karlyn296 (1 review written)

We ordered some sliding doors in 2013 and have been really happy with them. There was a small problem recently (Feb 2019) with the door opener and I sent an email to see if I could get a new pin for the handle. Well, within 48 hours, I had a whole new handle assembly that was simple to replace with 2 Philips screws - 1 minute job I think we probably reviewed the doors in 2013 or 2014 but I wanted to take the time now to recognise the fantastic customer service. Outside warranty, delivered… Read Full Review

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★★★★★

“Speedy Service”

Written on: 26/02/2019 by Rellis66 (1 review written)

Our doors are 7 years old and they’ve been great. On a Sunday afternoon the bottom lock jammed but with a bit of jiggling with the lock barrel they opened. The following morning an engineer arrived in under 24 hours from writing an email. We also had seals and brushes replaced - no charge! Fabtastic! Good service and our doors look like new!… Read Full Review

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★★★★★

“Great Product and Great Service”

Written on: 05/02/2019 by Debpow (1 review written)

I wasn't actually in the country at the time of the installation so cannot comment on the initial installation, however the doors are fantastic quality and the finish and quality is exactly what we wanted. As the building was a new build naturally there has been a small amount of movement and thus the doors needed slight adjustment a few months down the road, the two guys from The Folding Sliding Door company attended (same team as installed our doors) they were extremely professional and… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 04/12/2018 by Dontripusoff (1 review written)

Bought two sets of doors 8 years ago. Hardly used due the recent bad summer's. Folding doors never really ran that well and handles kept breaking off the French doors. Over the winter noticed one of the lower wooden frame panels had dropped. Terrible customer service. Up front charge of 300 pounds to even look at damage. Engineers eventually came, after cancelling first appointment at the last min, only to be told all panels had dropped and that nothing could be done. No refund of 300 pounds… Read Full Review

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★★★★★

“Great all round ”

Written on: 09/11/2018 by Tizisw4 (1 review written)

All aspects of my dealing with this company were excellent . The sales rep was very knowledgeable and assisted me on each step of the process . The site survey was timely , punctual and effective. He also did the fitting . The product is great so was the service and price also . I’m really pleased with the end result … Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/10/2018 by Margo1155 (1 review written)

We had two large glass panels installed this morning by two engineers. I have to commend them on their excellent service. They arrived on time and were helpful, efficient and very pleasant. They were easy to deal with, did a great job and are first class representatives of your company. … Read Full Review

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★★★★★

““What a find””

Written on: 10/09/2018 by KyleCoyle (1 review written)

We recently had bi-fold doors fitted & I’m really pleased with my choice. From my first dealings with this company in the sales office through to final fitting. The fitter sent was polite, efficient and a joy to have in our home. He went above and beyond what I suspect was the normal remit. The old doors were very difficult to remove and he managed to do his best to keep damage to a minimum. We had ordered extra wood surrounds which were also a problem to stick and secure. Again to repeat… Read Full Review

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★★★★★

“Great service from FSD COMPANY”

Written on: 17/07/2018

Recent visit from engineers at FSD to align my sliding bi-fold doors. They were very punctual, cheerful and efficient, My husband and I thought they were wonderful ambassadors for the company, and it has been a while since we have received good service, from a company , both from the office staff and the men that came to fix the doors. WELL DONE FSD,,! … Read Full Review

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★★★★★

“Still Great Service after 12 years”

Written on: 27/06/2018 by Londonclient (1 review written)

Bought doors back in 2006 and a handle broke off last week. Emailed and two replacements received within 5 days. It is a great testament to this company that a customer who bought 12 years ago still gets such great service… Read Full Review

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★★★★★

“Fantastic service for a replacement part”

Written on: 05/06/2018 by MalcolmO (1 review written)

Just a note to thank you for handling my order for brush seals for our folding doors (FITTED IN 2007!) which arrived on time this morning. They fit perfectly and have resolved the issue entirely. I was especially impressed too by the efficiency of the delivery system which was the best I’ve ever encountered for any products!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 10/05/2018 by Julissah240 (1 review written)

I just wanted to send a quick note to thanks the Customer Service and engineering team for some of the best customer service I have ever received from an organisation. FSD customer services have been more than helpful, the engineers who undertook the service and fixing of the doors were incredibly efficient, knowledgeable and helpful. This is coupled with incredible value, in particular given the doors were installed over 10 years ago and since then the past owner of our house has moved on. I… Read Full Review

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★★★★★

“Great service”

Written on: 08/05/2018 by Watsonci185 (1 review written)

Just wanted you to know that the engineers who came to service my doors last month were great- efficient, friendly, professional. The whole experience with FSD has been great, and I just wanted to register that with you and the company. Many thanks! … Read Full Review

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★★★★★

“Great product and service”

Written on: 23/03/2018 by FSDcustomer (1 review written)

It is not often I get to praise workmanship. In this instance it gives me pleasure to highly recommend your service and Engineers. I found them pleasant and obliging at all times maintaining the highest level of professionalism. Mistakes can be made but how they are dealt with is the measure of the Company. It has been a pleasure dealing with you all and I have recommended you to several people when they have commented on our doors. Many thanks for a sterling service Yours Faithfully Mr… Read Full Review

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