written by LydiaQuinn181 on 17/06/2014
Bought it beginning of last year, now just out of warranty, Giving it to the council tip and see if they can recycle it!!
written by AnayaPeck216 on 30/04/2014
very disappointed that i can not find place buy spare parts
written by adStrickland297 on 22/03/2014
IT IS NOT SUPRISING THAT YOU CANNOT FIND A WEB PAGE TO ORDER SPARE PARTS, RAC SHOULD BE ASHAMED OF THEMSELVES PUTTING THEIR NAME ON THIS PRODUCT. Searched for days to try and get a spare part (turbo lance ) what a waste of time.
written by leedsu on 20/04/2013
Bought this pressure washer 2yrs ago and did not need to use it until recently. Tried to clean the partio but the metal ferrule on the hose outlet was split and sprayed water everywhere. Complained to Homebase but totally unhelpfull, even though it had never been used. On my way to the tip with it now, but it pains me as I thought £130 was a lot of money to throw away.
written by on 22/10/2012
I bought the RAC Power Washer from Homebase 15/2/10.The lance pipe would not connect. I took it back the same day they replaced it. I used it workied fine. I used it again on the 19/4/10 - water was pouring out all over.I took it backagain to Homebase. I took a chance and they replaced it again the same day.I ran the thing it was ok i did not use it again untill 20/10/12 because of the hosepipe ban. BUT low and behold it was leaking all over again this time Homebase could not do anything for me they do not stock RAC anymore i wonder why..... .Its going to be a brush and path clear from now on !!!!!! . BUT Homebase staff WERE pleasant and tried to help as much as THEY could.
written by colsy1950 on 11/08/2012
Bought this pressure washer last year from Homebase and used it once before storing carefully away for use this year. I have just prepared the pressure washer for use because I planned to clean the patio furniture. The pressure washer worked for a maximum of 5 seconds and then nothing. I have checked the fuse and electrical / water connections etc to ensure that evrything is as it should be. I decided that the washer was at fault and started to look for a reset button but none found. I then looked on internet only to find the terrible reviews for this product (lesson learnt look at reviews before buying). I then looked on Homebase web site only to find that the reviews there are also terrible. Why does a Company like Homebase sell rubbish like this, it will do nothing to promote customer satisfaction. I buy many items from Homebase evry year but will think twice in future. Washer is not under warranty any more so my loss. DO NOT BUY THIS PRODUCT!!!
Written on: 06/05/2013
Same thing has just happened to us. Got pressure washer out to clean the patio for the summer and cuts out after five seconds. My husband has spent almost an hour trying to get it to work. I decided to look up the product and amazed to see all these negative reports. We are dumping it!
written by on 20/05/2012
i bought an rac hp094 power washer and used it 3 times befor an internal fault began , a part had snapped off, i cannot find anywhere to get the spare and no diagram of what the part is called, rac,you shouldnt put your name to rubbish
written by on 05/04/2011
Brought 9 months ago from Homebase. Looked good value for money.
Now have problems getting a pressure switch, which is completley encased inside by the casing and have just sheared off.....
Going round in circles trying to get the spare replace under warranty.
RAC mave have their name against it, but do not be mislead.
Written on: 25/04/2011
I found this review very helpful because...I have had exactly the same problem!!!! Please follow this link to Hilka parts, replacement switch £7.00 stock due end of May? It might help?
<br/>http://www.hilka.co.uk/product.php?id=1290
Written on: 03/06/2011
These are now in stock. Please contact our helpline and we will supply one to you.
We have had supply issues from the factory but this has now been resolved.
We express our apologies for the delay and any inconvenience.
Please contact our helpline during office hours, 9am – 4pm, Monday-Friday.
Calls are charged at standard rates.
Outside of office hours or during peak times you will be directed to an answer phone.
Please leave your name, a brief description of your enquiry and your phone number.
One of our operators will attempt to contact you back as soon as possible.
Helpline Telephone Number 02083 916 767
Alternatively check the Q&A on our website www.hilka.co.uk/faq.php
Hilka Pro Imports
written by on 27/03/2011
Bought this towards the end of last year. It has been used 5 or 6 times to wash cars and once on my patio, reasonable results. My son has just gone to use it for the first time this year and guess what; it broken an internal part has clearly snapped? [email protected] BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
written by on 10/01/2011
Purchased as a present for me just over a year ago I though I had received a decent product but after very little use the motor has just stopped.
The manual gives no real clue as to why this might be.
The help desk had nobody available and suggested referral to their bew site which again does not give any clues.
At first I thought it was me but now I am convinced that it is the product so it is in my view an unsafe present to give to somebody and any purchasers should be cautious about the back up and support services.
Written on: 03/06/2011
We have had staffing issues which resulted in a back log of work.
This has now been resolved.
Please contact us and we will rectify any problems that you have with your pressure washer.
We express our apologies for the delay and any inconvenience.
Please contact our helpline during office hours, 9am – 4pm, Monday-Friday.
Calls are charged at standard rates.
Outside of office hours or during peak times you will be directed to an answer phone.
Please leave your name, a brief description of your enquiry and your phone number.
One of our operators will attempt to contact you back as soon as possible.
Helpline Telephone Number 02083 916 767
Alternatively check the Q&A on our website www.hilka.co.uk/faq.php
Hilka Pro Imports
written by oldred47 on 06/06/2010
RAC Pressure Washer - HP094
I bought one of these last year, and used it too clean off outdoor furniture with reasonably good results. Did the same this year, and then decided to clean the patio. After cleaning a few slabs, with reasonable results, the sound of the motor changed, and it started to smoke, and all pressure was lost. It had approximately 10 hours use in total.
I contacted Argos, as it was 1 week out of warranty. they informed me that I would have to obtain an independent report, which they would refund the cost of, if it proved to be faulty.
I am now trying to find a company to do this, as I have absolutely no doubt that it is faulty.
written by on 17/04/2010
CHALLENGE EXTREME POWER WASHER EXTREME RUBBISH USED ONCE AND BROKE DOWN.I PURCHASED THIS WASHER LAST YEAR BECAUSE I THOUGHT IT WAS A BARGAIN I DIDNT USE IT UNTIL THIS WEEK [BECAUSE I HAD ANOTHER WASHER WHICH I HAVE SINCE GIVEN AWAY] IT BROKE DOWN AND IS NOW OUT OF GUARANTEE.I AM NOW GOING TO HAVE TO PURCHASE A NEW ONE, DEFINITLY NOT EXTREME.AS THEY SAY YOU GET WHAT YOU PAY FOR
Written on: 03/06/2011
Please note that the Challenge Extreme Power Washer is not the RAC HP094 - Thanks
Written on: 31/03/2013
Join the queue of discontented purchasers of the infamous CHALLENGE pressure washer. I purchased mine last year used it 5 times in 3 months and lance extension burst. I am left with a useless machine because I cant buy a replacement which would probably cost a FIVER to replace. Its a long way to CHINA so cant be bothered going back to manufacturer. My bargain turned out to be as good as a chocolate fireguard. PS Argos customer services as good as the afore mentioned fireguard.
written by on 26/05/2009
I paid £59.00 for this RAC HP094 pressure washer in Argos. I was already returning a faulty Challenge Extreme pressure washer. I went for the RAC machine because I felt that the RAC wouldn't put thier name to a bad product. It looked good, sturdy build, good weight. This machine felt like a well built tool. Came with two attachments for jet washing, one adjustable spray lance and one turbo lance for really heavy dirt blasting. It had two brush attachments, one of which was a rotory brush. So a good comprehensive package.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
3X1945's Response to colsy1950's Review
Written on: 09/09/2012
An absolute waste of money! A Dreadful Product! Could not recommend this product. Our first purchase was faulty so we returned it immediately. The replacement functioned normally for two or three occasions & we stored it away until this year. Just connected it to hose & large quantities of water leak from inside the housing from the machine itself!. Instruction manual does not tell you how to open casing and therefore cure of serious leak is prevented. We were influenced by "RAC" name which is prominent and needing to buy a pressure washer that could wash down cars and our patio, had confidence in the supposed endorsement! I'm going to return this to Homebase today! AVOID AT ANY PRICE!!!