Easigrass Reviews - www.easigrass.com

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Latest Reviews

★☆☆☆☆

“Avoid horrendous Easigrass”

Written on: 27/11/2017 by adamrandall (1 review written)

This is my accurate and honest detailing of my horrendous experience with Easigrass Herts & Essex and my 2 year ordeal to try and get a lumpy, bumpy lawn rectified (spoiler: it never was). TLDR; I would not recommend Easigrass to anybody looking for artificial grass of any standard on any budget. The claims that 'customers are assured of the highest quality product and service' are in my experience untrue. They are a very small (or understaffed) company with no dedicated customer support. All… Read Full Review

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★☆☆☆☆

“Easigrass”

Written on: 03/11/2017 by ReaganSanchez1956 (1 review written)

Not good ,be careful who fits you grass as some of there installers don't know what they are doing . Hoping sales director and head of customer care which I fell is a conflict of interest will be able to put things right. I am giving him the benefit of doubt at present , will up date you in 3 weeks… Read Full Review

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Dvorkin1's Comment

Written on: 28/11/2017

So here is the update , the sales Director and head of customer care was true to form and sorted my garden out on the date he said , by getting in their own fitter who I must say was excellent, by that I mean, tidy and noted my problems with the garden and set about correcting my garden which only took a day ,a real fab job, if only this was done at the beginning.
As I see it, I went to Easigrass because of the great grass , but it's not just about the grass it's also about the fitting , I would make sure you know your fitter or ask Easigrass to tell you about the fitter.
They work on a franchise basis, therefore some have got to build up an area and have had the training and do a great job , others have only been doing this a few year and have not had the training or watched the video on the web site .
My advice is to keep all email text messages and get in writing what is to be done ,and how long and in what time frame.
So am I happy , well my answer now is yes ,
I further would say if you are unhappy is to keep on at Easigrass informed everyone .
The sales Director is doing a great job, trying to not only keep people like me happy but protecting his franchise, but some need a kick up the back side and that's the one I got originally. Others who I came across are also very good and are willing to show you and help in every respect, as they are building there business.
I had hopes that Easigrass would have paid some sort on compensation is all the messing around I had to put up with but that did not happen .
I would now rate the company 5 star

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★☆☆☆☆

“Terrible After Care Service ”

Written on: 24/10/2017 by EstrellaGardner370 (1 review written)

Cannot fault the installation or product and build up to the company getting the work... Their aftercare service however, is by far the worth I have ever come across. I have requested on what now must be a dozen times for someone to call and come back to service the lawn and for a to look at and quote for a small repair with a promise of a call back on each occasion we have heard nothing. We were recommended to this company and would have thought this might have encouraged a better response… Read Full Review

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★☆☆☆☆

“Not trustworthy”

Written on: 09/10/2017 by Antoniop297 (1 review written)

I wish I could talk to the actuall owner of this company .!!! I was told that my garden would be dug out then refild with 3 types of product . The diagram of what i was looking for exicted me the man who came out to give me a price understood what i was after . But to my very big dissapointment all they did was take off the membrain on which I had a load of stones on top of which i myself had moved . They did not dig out or do anything else to prepare the ground . Just covered it with one… Read Full Review

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★★☆☆☆

“Keep away !!!!”

Written on: 05/10/2017 by Reneea412 (1 review written)

I got easy grass . I was very dissapointed .What i paid for was not what i got .Be very carefull what you ask for .Not very interested to resolve my great DISAPOINTMENT. I would never recommend them… Read Full Review

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Dvorkin1's Comment

Written on: 16/11/2017

You need to keep on at them

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★★★★★

“Brilliant service Sunderland branch ”

Written on: 21/09/2017 by Dennisgrey (1 review written)

extreemlly happy with my new grass. Great customer service from the very start when we got our quote, to when the lads came around and layed our grass. Great work all round. I would definatley recommend easigrass to any one From getting a quote to getting our grass fitted its only taken a week Fantastic… Read Full Review

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★★★★★

“Highly recommend.”

Written on: 12/08/2017 by Louisemcfadden (1 review written)

I highly recommend using Easigrass for your artificial grass...service was excellent, delivery was prompt and the quality of the grass is excellent. There is no comparison between using this grass and having a real lawn. Easigrass artificial grass is lovely and soft. Great not having to worry about cutting grass and the kids can run around safely. It's clean and low maintenance. My real grass today is mucky after the rain while my the kids are still able to run around the easigrass and there is… Read Full Review

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★★★★★

“What a transformation ”

Written on: 20/07/2017 by LinaMcDonald259 (1 review written)

I would like to say what fabulous colleagues you have. The 3 men who came to do my garden were absolutely brilliant. They were all so friendly and their work was better than excellent . They all deserve a bonus. The paths and drive were left immaculate when they finished their work each day. I cannot recommend them and your company enough. Easigrass has transformed my garden from an utter mess of bushes , chippings and stones to perfect manicured lawns with virtually no maintenance… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/05/2017 by 93Baxter (1 review written)

Having had artificial grass laid by landscapers in the past as a much cheaper option than Easigrass, the quality shortfall soon became apparent and realising that I had got what I had paid for (something that would not last)a couple of years later I went back to EG and had the whole lawn redone. Two years on and I find that the sub-surface has sunk in places, the edges have pulled up following heavy winds and FIVE requests to EG to come and make amends under their 8 year warranty have been… Read Full Review

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Dvorkin1's Comment

Written on: 16/11/2017

Don't give up , keep on at them

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★☆☆☆☆

“Hopeless customer service”

Written on: 18/05/2017

Requested an estimate to cover my decking with Easigrass. Never received any acknowledgement of my email and never received any estimate. For a company who prides themselves in what they can do, absolutely hopeless!!!… Read Full Review

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★★★★★

“No more muddy paws”

Written on: 27/04/2017 by Patloft (1 review written)

Just had my back garden done and I must say it looks brilliant. The lads worked very hard and were very polite and professional. Having dogs my grass was looking very sad, but now it looks amazing.I particularly like the curves that were put round the corners which have it that soft look. There is nothing that I didn't like about it. Thanks to the easigrass team for all their work. I would highly recommend easigrass to all… Read Full Review

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★★★★★

“Simply The Best”

Written on: 01/03/2017 by Lumps (0 reviews written)

Easigrass of Bristol provided an excellent product together with truly first class customer service. This combined with expert workmanship from their team leaves us in no doubt that we would recommend them to anyone… Read Full Review

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★★★★★

“Easigrass Bristol - top job ”

Written on: 10/02/2017

The team recently replaced my lawn in Bath with top quality fake grass - they also installed wooden raised flower beds . I am delighted with the results and the service - thoroughly recommended… Read Full Review

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★★★★★

“Love my artificial grass”

Written on: 31/01/2017 by Gardnerkk193 (1 review written)

From start to finish Easigrass were brilliant. Estimator that measured up and gave us a price was polite and courteous fitters arrived on time and done a great job and tidied up afterwards would recommend them to anyone… Read Full Review

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★★★★★

“The best decision we've made”

Written on: 31/01/2017 by KaliyahHarris497 (1 review written)

We had this company out just before Christmas to price my back garden. It is a mud pit and I refuse to let me kids and dog out there. We have just had it installed and I have to say it is the best decision we have ever made. The lawn looks superb and you wouldn’t even know they have been they cleaned up so well afterwards. Thank you guys… Read Full Review

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★☆☆☆☆

“Rip off Merchants”

Written on: 29/01/2017 by colindaly (1 review written)

Over nearly 4 months ago I took the steps to have an artificial lawn put down . Thought I'd done my research so went to visit NE Easigrass as they seemed professionals in their field (pardon the pun) ... picked the grass in their showroom and was allocated a visit with one of their surveyors to give me a quotation. Got the quote and paid half the balance . After 3 and a half months a fitting date was agreed,(in fairness I was offered a date very close to Christmas but it wasn't suitable)… Read Full Review

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Mrsense's Response to colindaly's Review

Written on: 19/03/2017

So they made a mistake and gave you your money back? Sounds terrible.

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★☆☆☆☆

“shoddy service”

Written on: 18/08/2016 by 259Levesque (1 review written)

I recently got a quote and you could tell the guy was very uninterested and told me straight away, business was booming, got more work than they can take. So much so, as I took my time to think about it (about 2 weeks) they then did not bother to take my business or answered my queries further. All I can say is I still getting other quotes and comparing suppliers for a job that was quoted £3k. Well, a jolly good job that I did take my time as I stumbled upon West London Artifical Lawn and… Read Full Review

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★☆☆☆☆

“Beware Easigrass Franchise Bucks”

Written on: 17/08/2016 by BenC_Bucks (2 reviews written)

I wrote a linked review about the competing solution I eventually went with (LazyLawn). To be honest I think these are both top quality products, the difference is the service. With about a £10k budget you would expect Easigrass Bucks to have been somewhat interested in my business. Indeed I had done all the running and hard work for them, having taken samples and made a decision based on product quality rather than cost. But try as I might this company was impossible to get a quote out of for… Read Full Review

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★★★★★

“Great service”

Written on: 06/07/2016 by YogiP (1 review written)

Used these guys a year ago and had a better product then any other supplier out there. They fitted the grass in the quoted time and their fitters were great. We had to call them back in as we were getting weeds coming through and some places felt uneven. They have booked their fitters in to sorted out. Really impressed with the service and aftercare. … Read Full Review

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★☆☆☆☆

“Easigrass - Beware of this seller. ”

Written on: 09/06/2016 by JoeS23 (1 review written)

Beware!!!! Quoted £1500 plus VAT so £1800 for a 9sqm lawn in London - apparently there is a 'minimum amount' - which is nowhere to be found in your T&C's and we weren't told when he came to give us the quote. A full days job apparently!!! The top priced 'grass' is £35 per sq m - so £315 for our lawn area - do the calculations and it doesn't stack up. How much are people outside of London being quoted for a small space? It's an £800 job all in from the price per sqm provided when he… Read Full Review

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