Easigrass Reviews - www.easigrass.com

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★★★★☆
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Latest Reviews

★★★★★

“Excellent service from the Newcastle branch ”

Written on: 07/01/2019 by Hayden169 (1 review written)

We have just had our back garden done with the North East Branch in Gateshead and I could not recommend them enough. The lads who came to do the job did not stop all day and have done a wonderful job. We chose the Mayfair grass which was the top of the range and we are very happy with the choice made. We received quotes off several companies but went with easigrass due to in our opinion the grass being much better quality. We are a firm believer in you get what you pay for and couldn't be… Read Full Review

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★★☆☆☆

“Heather Close”

Written on: 29/11/2018 by CVHumphries (1 review written)

After fitting, within short period of time the grass shrunk back leaving a gap and raw edge along two edges. Easigrass have been promising to rectify since June. We have add many a promise as yet to no avail,On occasions they have stopped taking my calls and not answering any of my texts. I believe now the only option left open to me is to engage another company to rectify the problem and seek reimbursement through the county courts… Read Full Review

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★☆☆☆☆

“Nice fitter, terrible service ”

Written on: 21/07/2018 by Falsegrassfalseguarantee (1 review written)

I can’t tell you how bad it’s been trying to get this company back to fix the faulty grass. Called up once, probably my fourth call at roughly 2pm to be told the boss was probably asleep and had I not seen the promotional work they had been doing through the night in central Newcastle ( not sure what that had to do with my problem) contacted head office in London and told it would get sorted straight away. Two weeks later and still nothing. Greedy company who has no respect for people… Read Full Review

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★★☆☆☆

“North east firm won’t even return phone calls”

Written on: 01/07/2018 by Doggies22 (1 review written)

When the grass was fitted,it was dark. Winter,and completed a full day early,the fitters even told us there was ripples in the grass,and they would report it,here we are 6months down the line and despite at least 6phone calls ,we have had two visits and been told it needs the sun and heat to straighten it out,well here we are in 20/25 degrees sunshine and the ripples are all still there! Easigrass of Washington are not even returning our phone calls despite there claim of us having an 8year… Read Full Review

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★☆☆☆☆

“Easigrass not all it claims to be”

Written on: 28/05/2018 by rhFarley13 (1 review written)

I went to Easigrass thinking I was buying the best product on the market. How wrong I was. The after service and installation is shocking. I chose to go down the route of doing all the preparation work ourselves as no access from front garden to back garden except through the house( not ideal so this is the reason why I chose to do the hard graft). However when the installation team the separate teams contradicted each other, the workmanship has been poor. Easigrass franchise out and do not… Read Full Review

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★★★★★

“Brilliant!”

Written on: 25/05/2018 by Russell285 (1 review written)

Fantastic service pre and during the installation, extremely happy with the end result. Would highly recommend… Read Full Review

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★☆☆☆☆

“Great grass - terrible service”

Written on: 23/05/2018 by 10Haynes (1 review written)

Just had a delivery from Easigrass to a domestic address. The driver claimed to have 3 fractured ribs and could not even lift the grass out of his van. What is the point of sending a driver who is incapable of doing a delivery? Unfair on the driver and the customer. … Read Full Review

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★★★★★

“Easigrass Chobham”

Written on: 10/05/2018 by Keith393 (1 review written)

Have just had my decking covered by Easigrass Chobham with there easi Chelsea product and it looks great. The guys who installed it were very pleasant and workred hard to get it done in good time and to high standard. There customer service was excellent and when we had an issue with the original grass delivered they replaced it without question and it seemed they went out of there way to keep us happy. Well done to the two guys we dealt with we're very pleased… Read Full Review

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★★★★★

“Easigrass Bristol. Bath and Somerset. Top job.”

Written on: 16/04/2018 by yourusername (1 review written)

Well my garden was a mess and the guys have totally transformed it (best of all the dog loves it, she can now go out and run around) He came to measure up and gave me advice and options which was a great help and was also happy to come back and re quote when i changed my mind on a few things before the start date and always replied to the few emails I sent him.Not the cheapest quote we had but just felt right. The guys turned up on time where always friendly and polite. They did a great job… Read Full Review

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★★★★★

“From awful to gorgeous ”

Written on: 23/01/2018 by Chriskerton (1 review written)

Wow.. what can l say, fabulous service from start to finish, beautiful Thankyou The guys who did the work were great, respectful and left the garden looking fabulous. I would recommend to anyone looking for a classy finish to their garden with a guarantee that’s Not to be beaten x Looking good All the best to you all … Read Full Review

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★★★★★

“Easigrass North East”

Written on: 19/01/2018

Over the moon with the service we have received, from start to finish everyone that we dealt with have been very professional. Our garden has been transformed from what was a tired and unloved piece of lawn that had been completely destroyed by our dogs to something that we are now proud to show off. The fitters were brilliant and they never stopped from when they arrived to when they left, they tidied up any mess that they made which was a complete bonus. Would be happy to recommend this… Read Full Review

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★☆☆☆☆

“Avoid horrendous Easigrass”

Written on: 27/11/2017 by adamrandall (1 review written)

This is my accurate and honest detailing of my horrendous experience with Easigrass Herts & Essex and my 2 year ordeal to try and get a lumpy, bumpy lawn rectified (spoiler: it never was). TLDR; I would not recommend Easigrass to anybody looking for artificial grass of any standard on any budget. The claims that 'customers are assured of the highest quality product and service' are in my experience untrue. They are a very small (or understaffed) company with no dedicated customer support. All… Read Full Review

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★☆☆☆☆

“Easigrass”

Written on: 03/11/2017 by ReaganSanchez1956 (1 review written)

Not good ,be careful who fits you grass as some of there installers don't know what they are doing . Hoping sales director and head of customer care which I fell is a conflict of interest will be able to put things right. I am giving him the benefit of doubt at present , will up date you in 3 weeks… Read Full Review

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Dvorkin1's Comment

Written on: 28/11/2017

So here is the update , the sales Director and head of customer care was true to form and sorted my garden out on the date he said , by getting in their own fitter who I must say was excellent, by that I mean, tidy and noted my problems with the garden and set about correcting my garden which only took a day ,a real fab job, if only this was done at the beginning.
As I see it, I went to Easigrass because of the great grass , but it's not just about the grass it's also about the fitting , I would make sure you know your fitter or ask Easigrass to tell you about the fitter.
They work on a franchise basis, therefore some have got to build up an area and have had the training and do a great job , others have only been doing this a few year and have not had the training or watched the video on the web site .
My advice is to keep all email text messages and get in writing what is to be done ,and how long and in what time frame.
So am I happy , well my answer now is yes ,
I further would say if you are unhappy is to keep on at Easigrass informed everyone .
The sales Director is doing a great job, trying to not only keep people like me happy but protecting his franchise, but some need a kick up the back side and that's the one I got originally. Others who I came across are also very good and are willing to show you and help in every respect, as they are building there business.
I had hopes that Easigrass would have paid some sort on compensation is all the messing around I had to put up with but that did not happen .
I would now rate the company 5 star

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★☆☆☆☆

“Terrible After Care Service ”

Written on: 24/10/2017 by EstrellaGardner370 (1 review written)

Cannot fault the installation or product and build up to the company getting the work... Their aftercare service however, is by far the worth I have ever come across. I have requested on what now must be a dozen times for someone to call and come back to service the lawn and for a to look at and quote for a small repair with a promise of a call back on each occasion we have heard nothing. We were recommended to this company and would have thought this might have encouraged a better response… Read Full Review

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★☆☆☆☆

“Not trustworthy”

Written on: 09/10/2017 by Antoniop297 (1 review written)

I wish I could talk to the actuall owner of this company .!!! I was told that my garden would be dug out then refild with 3 types of product . The diagram of what i was looking for exicted me the man who came out to give me a price understood what i was after . But to my very big dissapointment all they did was take off the membrain on which I had a load of stones on top of which i myself had moved . They did not dig out or do anything else to prepare the ground . Just covered it with one… Read Full Review

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★★☆☆☆

“Keep away !!!!”

Written on: 05/10/2017 by Reneea412 (1 review written)

I got easy grass . I was very dissapointed .What i paid for was not what i got .Be very carefull what you ask for .Not very interested to resolve my great DISAPOINTMENT. I would never recommend them… Read Full Review

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Dvorkin1's Comment

Written on: 16/11/2017

You need to keep on at them

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★★★★★

“Brilliant service Sunderland branch ”

Written on: 21/09/2017 by Dennisgrey (1 review written)

extreemlly happy with my new grass. Great customer service from the very start when we got our quote, to when the lads came around and layed our grass. Great work all round. I would definatley recommend easigrass to any one From getting a quote to getting our grass fitted its only taken a week Fantastic… Read Full Review

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★★★★★

“Highly recommend.”

Written on: 12/08/2017 by Louisemcfadden (1 review written)

I highly recommend using Easigrass for your artificial grass...service was excellent, delivery was prompt and the quality of the grass is excellent. There is no comparison between using this grass and having a real lawn. Easigrass artificial grass is lovely and soft. Great not having to worry about cutting grass and the kids can run around safely. It's clean and low maintenance. My real grass today is mucky after the rain while my the kids are still able to run around the easigrass and there is… Read Full Review

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★★★★★

“What a transformation ”

Written on: 20/07/2017 by LinaMcDonald259 (1 review written)

I would like to say what fabulous colleagues you have. The 3 men who came to do my garden were absolutely brilliant. They were all so friendly and their work was better than excellent . They all deserve a bonus. The paths and drive were left immaculate when they finished their work each day. I cannot recommend them and your company enough. Easigrass has transformed my garden from an utter mess of bushes , chippings and stones to perfect manicured lawns with virtually no maintenance… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/05/2017 by 93Baxter (1 review written)

Having had artificial grass laid by landscapers in the past as a much cheaper option than Easigrass, the quality shortfall soon became apparent and realising that I had got what I had paid for (something that would not last)a couple of years later I went back to EG and had the whole lawn redone. Two years on and I find that the sub-surface has sunk in places, the edges have pulled up following heavy winds and FIVE requests to EG to come and make amends under their 8 year warranty have been… Read Full Review

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Dvorkin1's Comment

Written on: 16/11/2017

Don't give up , keep on at them

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