I dnt recommend gree.. its terrible and damages unexpectadly.. its pcb damaged I repaired and after i repaired the second fault was in swing motor + some other fault in indoor unit... terribble dnt buy

I purchased a Gree window air conditioner from Home Hardware on-line. I got it home and opened the package and started to assemble it for installation into the window. The parts manual was poorly written and there was some hardware missing-so that was a negative. (But, not that bad really>) I then contacted Gree and I was absolutely blown away by how charming and helpful the service contact was. She (Johanne) was extremely helpful and very nice to talk to. I think her first language must be French, and I only speak English, so there were a couple of funny parts as we tried to spell out some things-J and G can be hard to differentiate. We got through it-Johanne made it fun, actually. She promised to send the parts. She sent me a confirmation email, so I could easily contact Service again if need be. The parts did not show up on a timely basis, so I contacted Service again, and another set of parts was promptly send. I did get that set, so it is a bit of a mystery what happened to the first set that was sent through Canada Post. In the meantime I emailed Service to say I had a question about the installation. Johanne sent me a fresh copy of the instructions that were missing from the instructions that came with the unit. I was very impressed about how caring and how much follow-through was done to solve the problems which obviously came from the factory. It was also very nice to deal with a Canadian, I am glad the company employees people in our own country. Emails were very promptly answered, sometimes within minutes. Very well done! Thanks! 

I had hired company to install a brand new gree hearpump with duct work in choke recently built after they attempted to repair a mini split system which was 8 or so years old but sat in box and not installed unti 2 years earlier. It was only used 3x due to in summer home at the time. After spending maybe $800, AC worked for a few months but here faiked within a week. Company came back out with new part and unable to repair heat after two attempts. I finally decided to have company install whole new gree system with all ductwork which system runs great. They agreed to move older mini split to my shop for a reasonable fee. AC worked for 2 weeks and quit.l I didn’t have them try to repair heat for cost didn’t make sense nor could they identify heat issue and so why repair it. After the old mini system failing again within 3 weeks, I decided to have company install a new min split system in shop because they get 10 year select free warranty. I paid via check with no financing at time of all installs. No financing. In less than a month, new mini split failed and motherboard in outside condenser unit failed.. Company replaced under warranty but tried to charge $265. They dropped charge after I explained why this is unreasonable for brand new install failure in less than a month. Several weeks later, same part failed. They had installed hvac surge protector on new system during install and sold me unit under the 10 year warranty. The board had darkened area in exact place as other failure. They said it wasn’t under warranty and I would have to pay for part upfront and labor. Gree approved warranty and no storms or power surges at time of failure nor lightning.. Licensed electrician check all wiring and surge protectors as did power company check my home for any fluctuation in supply under a full load or any ie Extricate wiring issues by them or electrician. Company then said partcunder warranty and only labor. They tried to charge $475. Labor to install board which takes maybe 15 min. During this time, I beca,e upset. I said via text this is messed up but did say a bad word. I didn’t call anyone names but just said this is messed up. I was sold system under gree 10 year select warranty. I called two other gree certified companies and explained situation and they said most gree places give one year labor free and gree parts free. They also said service fee of $475 outrageous. They checked warranty and looked at photos and said under warranty, Fee to come out and install between $100 and 125. I told orighianl and tapped and he basically said good luck and ended conversation.. Now I have been down a few eeeks with hot hot shop which is finished and company coming as new company gets parts. I did apologize asap to first company ans never attacked him but only said this was messed up. I am the mellowest guy and it takes much to get upset. I would highly recommend one consider this experience but make your own informed decision. The company always brags about customer satisfaction but ultimately actions did not support their sales pitch. I spoke to another 26 year gree tech who said something likely wrong with unit and possible lemon when he saw damage on same part and location. I run 3 high end surge protection systems. One on AC, one on whole house and another filter system which keeps clean power online. Even if hvac surge protector was faulty, installer could not provide receipt where they bought it and it’s not transferable. I had given them a great review before but the company showed its colors. Let me add the installer was great and knowledgeable. He said company charged$65 an hour and first hour commute no charge. Owner wouldn’t listen and could care less when I voiced my concern is when I became very frustrated. Spent maybe 14k with his company. No damage by me or my fault for failure. Owner threatened me he would take me to court for slander. Company name Without Limitation in SC New mini split remote wireless operates on same freq as new tv. Everytime I use remote on gree, tv changes channels or turns on. No setting to change. First new gree system for home is excellent but mini split issues and constant failures on new Gree 24k mini split

!!! caution!!!! Please refrain from buying Gree AC the inner pipe leak and after sale or warranty is not helpful at all. I have made many complaints my inner unit leaks after every 30 to 40 days and instead of changing the leaked part they repair it which causes same problem.if I could attach my complaint number actual discomfort I have faced since I bought the heat and cool 1 ton unit would surprise everyone. Till date same issue supervisor is asking for money instead of properly resolving the complaint.

It is really bad and at high temperatures outside it wont make the room slightly cold even if the ac is running at 16 degrees. Worst purchase

We have 1.5 tonne gree inverter and after 2 years of purchase, its whole evaporator got leaked and we had to replace it to get new one and now after every year, same problem again. Their evaporators are so bad. They get leaked from their u-bend. Poor contruction. They make it that way so that people would buy new one after 2 3 years

GREE AIR-CONDITIONER NEVER WORKED I have recently purchased a totally refurbished smart house with a brand new Gree unit installed. No one had lived in the house since the Gree was installed. And even though the previous owners gave us all the paper work for the supply and purchase including the warranty, Gree would not honur the warranty as I am not the original purchaser. Not acceptable Gree .

Have a New Age Manta Ray. Everything var washing machine and microwave that is NCE/Gree related is CRAP!! Avoid yourself the hassles of no reply when troubles inevitably arise. Swap out or choose a different brand of caravan.

Chinese junk. That's all you need to know. It works for a week and than you're screwed. Beter spring a bit more money for a decent AC. If you buy one anyway you'll live to regret is!

NON exist customer service or tech support. Manufacturer does NOT care about customers and refused to talk, address, or fix issues. they don't have ANY SORT of customer service and ANY KIND of tech support!! Tech support has been ignoring this situation for over 3 months, refusing to respond or conduct ANY on site inspection. If you are right handed, KNAW off your hand before you sign up for a Gree unit. It WILL be less painful. ANY other brand no matter how bad it is would NOT reach the low level of this company

I have purchased new AC of 2021 model. It Gas is leaked somewhere from inside. I called the customer centre, their technician came and confirmed that unit has issue and put it on replacement. It's been more than month now, Unit has not been replaced. I daily call them but no progress.

I am in Bahrain, last year in March 2020 I purchased 2.5 ton split ac and after the warranty expired, 2 times it stopped cooling. When I called the company they said board / kit got damaged and they charged BD80 (INR 15,000). In the last 3 months 2 times same thing happened. At the time of selling they say 5 years warranty but when problem comes they say only compressor is under warranty for 5 years rest of the things u have to pay. Also, compressor they will give you but for fixing have to pay big amount. I will not recommend anybody to take this AC.

Had a Gree mini split go through 3 condensers in 2 months and labor wasn’t covered. Absolutely ridiculous to spend $800 in labor on a new unit. They’re customer service and units are trash at best buyer beware

At 9 months my unit kept cutting out and a Warranty person came out and told me it was the remote and sold me a second hand remote for $60 he also charged me $80 call out fee, neither of which I received a receipt for. Now at 3 years old, the unit won’t heat. It cools only. Warranty people tell me it is probably low on gas. Also not covered by warranty. The original installer quit a couple of years ago without a forwarding address!!! So to get someone here to decide if it’s warranty or not will cost me $170. That does not include the gas. I’ve told them not to bother. I’ll buy a new one from a reliable company.

Ac was not yet 1,5 years old and the circuitboards had to be replaced 2 times! Each time we had to wait 4 months before it was fixt(waiting replacementparts). No it got broken again (after 2,5 years!!!) and Gree don't have any replacementparts for our model. Don 't buy Gree, spent a bit more on a reliable brand.