BookIt.com Reviews - www.bookit.com

★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Booking did not pay the resort!”

Written on: 14/12/2019 by Tonifrog (1 review written)

We couldn’t check out of the resort because book it did not pay them so the resort wanted us to pay them! Spent an hour on the phone trying to get it straightened out! We have used book it for 10 years and have had trouble with them twice! Our friends had to pay again!… Read Full Review

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★☆☆☆☆

“HORRIBLE RESORT!!”

Written on: 07/08/2019 by Kaylinl497 (1 review written)

We were expecting a beautiful place with exceptional rooms and nice views(as shown in the pictures) with all the VIP upgrades that I paid for. Instead we had a room with strong mold odor. I was taken to 6 different rooms, all had MOLD issues. I was told it was the time of the year and there was high humidity. The smell in the last room was somewhat tolerable and we didn't have more choice to stay in this one. Our concierge brought air cleaners to help with the smell. we Lysol and opened doors… Read Full Review

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★★☆☆☆

“Deceptive Practices”

Written on: 03/06/2019 by DANA5400 (1 review written)

READ TERMS AND CONDITIONS BECAUSE THE CONSUMER HAS NO RIGHTS. IF A FLIGHT IS CHANGED ITS BECAUSE THEY OVERBOOKED AND YOU ARE AT A LOSS. THEY WILL TRY TO ASSIST, BUT IT TAKES SO LONG THAT YOU MAY GIVE UP DUE TO THE HOD TIME ON THE PHONE. IM CONTACTING THE BBB ABOUT THIS DECEPTION!… Read Full Review

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★☆☆☆☆

“Worst Booking Experience Ever!”

Written on: 08/05/2019

About a year I booked a trip to Cancun through bookit. Some “glitch” happened and somehow they lost my hotel reservations and I was left with no where to go stay on our 1 year anniversary trip. Lucky for me I was paranoid by their service and I checked my reservation status with a rep a month prior to our trip. Come to find out that they only booked my flight and nothing else. I fought for over a year and haven’t been able to get my money back. This is the worst place to book a trip from… Read Full Review

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★☆☆☆☆

“I booked a vacation the policy states you can cancel...”

Written on: 05/05/2019 by MaDa16 (1 review written)

I booked a vacation the policy states you can cancel within a certain amount of days.. first they didn't book the correct room. I called them within the hour of booking to check if maybe I wasn't understanding the hotel room.. they said no you are booked for the one you are seeing when I said well that is not what I picked they said it will cost you another 400.00 to change it so at that point I said well never mind I will just keep it. then I decided I did not want to settle for what they… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 29/03/2019 by xfPollock350 (1 review written)

I would NEVER recommend using this company for any type of travel needs. I booked and paid for my vacation a month in advanced. After being up since 3am traveling I went to check into my hotel and was told they never paid for the two rooms I had booked. I ended up paying a 900.00 deposit just to be able to check in. I was so upset at this point. I spent the next HOURS trying to figure out what the deal was. Finally I was told that they would email me when it was taken care of. A few hours… Read Full Review

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★☆☆☆☆

“Very dissapointed”

Written on: 06/07/2018 by JustForReviews (1 review written)

We booked a trip to London  and picked a hotel that looked promising. A couple of days before we left we contacted the hotel and were surprised to find out they didn't have an elevator and our room would be on the 3rd floor. We asked if the room could be changed but they said maybe after the first night. I'm 74 with a heart condition so that wasn't acceptable. We called bookit and although they were nice, the answer was no, we couldn't change hotels and there was nothing they would do for us… Read Full Review

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★☆☆☆☆

“You are wasting money with Bookit”

Written on: 26/12/2017 by Alejandron341 (1 review written)

Arrived to Jamaica on Christmas night and the ground transfer was not waiting. Customer service closed so find a cab. Cabs are not that cheap for tourist on Christmas night. Got to hotel, checked in and asked about dinner reservations. Everything was booked for every night so it's crappy buffet or go off site for dinner. This kind of defeats the purpose of all inclusive. In the end by using bookit.com I will pay more than if I would have booked directly with hotel. Live and learn I guess but… Read Full Review

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★★☆☆☆

“No Help!”

Written on: 17/11/2017 by Yyyybbbnnnnnnnbb (1 review written)

Flight was changed and they didn’t inform us. Missed a day of vacation but hotel and shuttle were still charged in full for original reservation. Agents are incompetent if you need help. Do not use!!!!!… Read Full Review

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★☆☆☆☆

“Unknowlegable and incompetent ”

Written on: 31/08/2017 by lmBond404 (1 review written)

My booking is still not right due to Bookit agents being incompetent. I booked 1 trip but my credit card was billed for 2 so charges were declined due to suspicious activity. This messed up some parts of the booking(i.e. the insurance payment was declined due to inappropriate activity). Trying to contact Bookit to correct THEIR mistake was even worse. You are put on hold to speak to a rep then you are put on hold again because the rep can not answer your question or correct the issue which led… Read Full Review

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★☆☆☆☆

“Failed to inform us of a flight change”

Written on: 08/07/2017 by Jason307 (1 review written)

We booked an all inclusive vacation to Cancun. At our first layover during our return flight we learned of a flight change that caused us to have an extensive layover at one of our stops. We were informed from the airline that one of our flights was cancelled and therefore had to be booked onto a later flight. They were suppose to inform Bookit and Bookit was to inform us. But neither did. They both blame the other party for not letting us know. We were very disappointed and Bookit offered… Read Full Review

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★★★★★

“The best place to book holidays”

Written on: 23/06/2017 by MacKinnonuk250 (1 review written)

This is the best place to book your holiday very friendly staff and so helpful would definitely use again .He is very helpful and a pleasure to talk to… Read Full Review

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★☆☆☆☆

“WORST EXPERINCE EVER, would never recommend. ”

Written on: 18/05/2017

I booked a vacation package for myself, along with two friends. First; we wanted to stay in Cozumel, Mexico and the flights arrived in Cancun. We selected to receive a shuttle service from the airport and we were given a shuttle from the wrong airport and told to find our own transportation. In order to rectify this problem we spoke to a representative in regards to changing our flight so that we could actually have transportation to our resort. The lady told she would not credit us at all from… Read Full Review

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★☆☆☆☆

“Can't really cancel or modify ”

Written on: 08/04/2017 by DeaconPatton (1 review written)

I booked my trip to Isla Mujures through Bookit.com for the first time. I am from Panama City Beach so I thought I would use a local company to book my hotel. I definately will NOT ever use BOOKIT.COM again. They advertise that you can cancel or modify your reservations up until a certain date with a small penalty fee, but they hide the fine print that states if you call and try to modify your reservation they have to cancel the entire booking and re-book the reservation. If they have no… Read Full Review

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★☆☆☆☆

“Waiting for a possible refund”

Written on: 10/12/2016 by gregorym1346 (1 review written)

Booked a stay in Jamaica through bookit.com and had to shorten my stay because the hotel has numerous issues, from power outage that lasted over a day, no running water the next day, back to no power the next day, etc..... While many guests have shared complaints to the bookit agent in the premises, I reached out to them on phone as soon as I got home. Been told that they were aware of the situation and that they were waiting for the hotel to get back to them. Sending an email and patiently… Read Full Review

Peglegbert's Response to gregorym1346's Review

Written on: 19/06/2017

was this and Grand bohia

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★☆☆☆☆

“how many times are you going to charge me? when will...”

Written on: 16/10/2016 by Blair159 (1 review written)

I booked a vacation package to LV for two. be cautious of deals! my credit card was charged 3 times! then when I called I was transferred 4 times! the 4th time I was told I had to contact my credit card company. the rep said they cant figure out why there system keeps messing up. she said she doesn't understand but knows she gets at least 2 calls a day with the same complaint! 3 months later and 20 hours on the phone later, my credit card company stayed on the phone with me and I received my $… Read Full Review

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★☆☆☆☆

“I booked a 5-night stay in Vegas through Bookit.com...”

Written on: 17/08/2016

I booked a 5-night stay in Vegas through Bookit.com When I got to hotel, they charged me a resort fee which I thought I had already paid for when I first made the reservations about two months prior. I called bookit and they told me that It was a fee I had agreed to under their terms and conditions. Serioulsy, a $125 fee? So, my average per night cost went from $106 to $130. STAY AWAY from Bookit.com I can't believe that they are allowed to take people's money so easily. … Read Full Review

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★☆☆☆☆

“Pre-paid reservations NEVER made after 3mth advance...”

Written on: 25/07/2016 by Myside (1 review written)

First, Arriving at airport car rental service they did not have the correct car needed for the amount of persons in our party;even after my Pre-paid itinerary stated it was large enough. Car dealer ship kept stating it was not. Then,the hotel stated that the card to pay them from bookit was denied.I was on vacation for 7day and not even one day was paid. I had to call bookit 4 times on 4 different days to have them continue paying my hotel stay. (again bookit was paid in full on April 20,2016… Read Full Review

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★☆☆☆☆

“CONFIRM EVERYTHING BEFORE YOU LEAVE !”

Written on: 22/07/2016 by SLLC (1 review written)

CONFIRM ALL your bookings BEFORE you leave!! call your AIRLINE, HOTEL, EXCURSIONS, CAR RIDES! Don't assume that BOOK IT will follow through on their end! I booked my flights WITH SEATS and when I checked my flight itinerary with the airline weeks later, I was shocked that my seats were NEVER CONFIRMED! I had chosen all my seats early so that my family of 6 could sit together and now, I had to PAY an additional "preferred seat" fee so that we could sit together! My BOOK IT itinerary also stated… Read Full Review

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★☆☆☆☆

“Went thru hell”

Written on: 19/07/2016 by Cachorro2829 (1 review written)

Paid my vacation package,all confirmed,show up at JFK ,bookit never booked tickets,I have to buy new tickets at aa counter over $1000 more no to mention that I missed my flight to Aruba .they held the ticket money for 3 month without my knowledge.then I flu to miami in order to get Aruba the next day costing me an extra $500 for hotel and food.when I get to rent a car no cars available for me , the stress that my wife and my 2 kids went thru was anverable.nightmare.i filed a complaint with… Read Full Review

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