Bedroomworld Reviews - www.bedroomworld.co.uk

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Latest Reviews

★☆☆☆☆

“Unreliable ”

Written on: 13/11/2017 by Rebock (1 review written)

Do not order anything from this company ordered bedframe and mattress and was told it would be ten days so the two items would be sent together waited all day for delivery only the frame came.rang dunelm as you can not get through to this company by phone or email(waste of time) told mattress would be coming at a later date another day of work for me.do not buy from them… Read Full Review

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★☆☆☆☆

“Just dont”

Written on: 11/11/2017 by MikaelaBaxter179 (1 review written)

Where to start? Delivered damaged goods, dont answer phones, didnt respond to emails, did nothing. Then when they did respond, they expected me to re-submit my problem because they have changed their systems and are no longer responding to problems submitted on the old system. Seriously, spend a few pounds more to avoid dealing with these people. Its just not worth it. 6 weeks now, and getting absolutely nowhere and £360 down. … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/11/2017 by AbbieStack (1 review written)

My bed arrived damaged. I rang customer services on 3 separate occasions, which went straight to being on hold, and after 20-30 minutes ON EACH CALL, my call was still not answered. The only way you can speak to someone is if you call the sales team. We then arranged for a replacement, and again I am in radio silence as to what is happening, and when the replacement will arrive. The emails from customer services don't have a telephone number. Probably due to avoiding all complaints. I will NOT… Read Full Review

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★☆☆☆☆

“Late smashed divan bed”

Written on: 04/11/2017 by lmDavenport460 (1 review written)

I first ordered a divan bed with two drawers on the 20th September specifying a delivery date on the 30Th a Saturday), giving 9 working days. On the morning of the 30th, I got a text message saying that they would be unable to deliver the bed that day but I would be contacted about new arrangements. Of course NOBODY bothered to contact me. I attempted to contact Bedroom world via their own feedback page and again received no response. I eventually phoned them and after spending over an hour on… Read Full Review

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★☆☆☆☆

“Trading standards need to investigate this company”

Written on: 30/10/2017 by JessicaMartinez132 (1 review written)

DO NOT EVER ORDER ANYTHING FROM THIS COMPANY!! I'm kicking myself that I didn't read the reviews (all appalling) for this company. I don't actually think they are a company. Your money is taken immediately but your order will never arrive and you will never be able to speak to a customer service representative. I have emailed to ask for my money back but after reading these reviews i'm not going to hold my breath. How can operations like this be closed down for good?!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 28/10/2017

We ordered a mattress for next day delivery, received confirmation of our order and a text to advise delivery would be made on the agreed date between 8am and 6pm. Having stayed in well enough not the afternoon we rang the courier firm to see if they had a more accurate timescale for delivery. The delivery firm advised that our order wasn’t on the delivered very schedule. When we finally got through to customer service on the 3rd attempt after 30+ minutes waiting on each call we were told the… Read Full Review

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★☆☆☆☆

“Avoid. Rubbish service! ”

Written on: 18/10/2017 by nqWright488 (1 review written)

My son ordered a bed frame from this diabolical company, Bedroom World. Some of it was delivered nearly two weeks ago. As soon as he realised he was missing a major part of the bed frame he tried contacting the company. He was on the phone for 46 minutes and then was cut off, so tried again and again, each time with the same result. Even tried calling the order line but as soon as he mentioned a problem with his order they cut him off. We have both sent several emails, each time getting an… Read Full Review

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★☆☆☆☆

“Customer service non existent”

Written on: 16/10/2017 by FrankRankin (1 review written)

Ordered a wooden bed for our grandaughter, the delivery went fine, but when we put it together 4 of the bolts would not screw into the locking nuts. Emailed customer service and received a auto response saying to allow 72 hours for a response. 6 days later and no response, so after much searching I found the telephone number, when I got through I was told I was fourth in the queue, an hour later I was next to be answered, an hour later and I was still waiting and gave up. Another follow up… Read Full Review

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★☆☆☆☆

“BEWARE Of This Company !!!”

Written on: 15/10/2017 by boMaynard365 (1 review written)

I really wish I had looked at independant review sites before I ordered some beds from this so called company (BedroomWorld) because if I had, they would never have recieved my order. They promise 48 hour delivery but in my case 7 weeks went by before they arrived. In all this time I recieved very little in the way of communication and to add insult to injury, some of the assembly bolts were wrong and it was like trying to pull teeth to get replacements. In the end we ordered some… Read Full Review

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★☆☆☆☆

“never ever again”

Written on: 15/10/2017 by BrittanyCompton468 (1 review written)

ordered a bed months ago quick to take money but they dont answer the phone ive been on phone 45 just now ive given up they are garbage do not order from here… Read Full Review

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★☆☆☆☆

“A complete waste of my time”

Written on: 10/10/2017 by 458Foley (1 review written)

I ordered a bed to be delivered to me, next day delivery, a Friday. On the Friday some boxes arrived in a van, damaged. I refused to accept delivery and the driver returned the item to the depot. The week after this I received a text to say the item would now be delivered on Tuesday. I waited in all day, for the second time. No delivery arrived. I telephoned the delivery company, DX Deliveries, to find out what was happening. After waiting on hold for over 30 minutes I was informed that the… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 28/09/2017 by Natalee159 (1 review written)

Ordered the Lyon Metal Day bed, it arrived damaged, arranged a return and a replacement order, the 2nd one arrived damaged, arranged a return and ordered a replacement, the third one arrived undamaged. But not as described. It was too high, before I ordered the bed I called to confirm measurements, was given wrong information. I called to arrange a return, was told it would be collected today, no one arrived. Called company, but everytime you call you can be holding for over 30mins. You can… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 11/09/2017 by BobbyAyrshire (1 review written)

I bought a single divan base and paid for special delivery as i could only accept the bed on a friday. I tracked progress of bed and discovered the bed was not going to be delivered as promised. i contacted courier and they told me bed was not scheduled to be delivered till following monday. I tried to explain that i would not be available as i work away from home and had no one to take bed for me. I contacted bedroom world but i am still waiting for there reply. Courier company where more… Read Full Review

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★☆☆☆☆

“It's bad do not buy”

Written on: 12/08/2017

Do not order from this company, they have taken my money and not delivered my goods… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID!”

Written on: 08/08/2017 by chagus72 (1 review written)

Ordered bed for next day delivery. 3 days later no delivery so i called them and there was no response from the team at all even after 15mins! E-mailed them to complain and got a computer generated e-mail saying please give us 72 hrs to respond. After 72s hours got another e-mail saying please give us another 72 hrs!!  The fact they have no address that people can go and see them at is no coincidence. How are these people not all over the news? Gonna try and get a refund but not holding my… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 03/08/2017 by Natalie___ (1 review written)

On the 18th of June I ordered this bed frame and a mattress as a present for my sister. She works in a hospital and booked the delivery date off work so that she could be at home. The bed frame arrived but the mattress failed to arrive, we then find out that separate couriers were used for the two products, and that a quality issue had been identified with the mattress so it hadn't been delivered. We accept that sometimes this happens, what was appalling was that complete lack of communication… Read Full Review

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★☆☆☆☆

“worst company i have ever dealt with”

Written on: 02/08/2017 by doctorjeff (1 review written)

it was not possible to make my purchase on line as the system would not go to the point of giving a delivery date. I therefore contacted the company by phone and was assured my order would be delivered within 48 hours. On the scheduled delivery day at 2pm we received an email saying that the beds would not be delivered and that someone would eventually get in touch to let us know when they would be delivered. From this point on it was impossible to make contact with the company. They have… Read Full Review

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★☆☆☆☆

“Awfull customer service”

Written on: 30/07/2017 by AlisonAlvarez (1 review written)

Ordered for delivery today...no contact from company ,so have emailed...rang & was told doesn't look like will be delivered today,then advisor cut me off as was explaining this was not acceptable customer service...had taken day off for delivery...absolute joke this company!!!… Read Full Review

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★☆☆☆☆

“Poor quality and service”

Written on: 24/07/2017 by Smithoc1953 (1 review written)

Order states next day delivery I ordered two beds a mattress and a headboard only the headboard delivered next day. I have received a broken bed base from my order and still waiting for second bed and mattress. Customer services are a joke you call and wait for an age then get cut off! I'd like to know what the Feefo feedback score icon is linked to on their page because it does not even recognize their company when I try it. AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 22/07/2017 by Veronica33 (1 review written)

Phoned to amend an order . was kept waiting over 40 mins for someone to answer the phone. Messed around so much over refund that I have ended up cancelling the whole order. Still waiting for my refund !!!! Poor… Read Full Review

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