Bedroomworld Reviews - www.bedroomworld.co.uk

Click here if this is your business
★★★☆☆
2.7 / 5
43% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Bedroomworld www.bedroomworld.co.uk - Ask a question now

Media Gallery for Bedroomworld www.bedroomworld.co.uk

Bedroomworld www.bedroomworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Appaling Service”

Written on: 27/06/2018 by Mireya135 (1 review written)

Ordered a bed on Friday for a Tuesday deliver. No communication. No bed. Called to say there had been a mix up they would contact me the following morning with an update. No call. Contacted them again to be told the bed would be delivered the following Monday. The bed was required urgently so have been massively let down and have now cancelled my order - hopefully their refund policy is better than their sales/delivery policy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Wrong bed delivered”

Written on: 11/05/2018

Ordered a black bed online. Just before we unpacked it we noticed that the boxes stated 'brown bed'. I telephoned Bedroom World and was told that i must have used the wrong dropdown on the website and ordered the brown bed by mistake although our confirmation clearly showed that we'd ordered a black one. We were told that they would have to collect the brown bed the next day (Friday) then refund us and order the black bed which they could only deliver on the Saturday. By mid afternoon on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all cost”

Written on: 11/04/2018 by Chaneyxv1945 (1 review written)

Ordered a bed for 48 fast delivery???? bed still not delivered after 2 weeks. Customer services rubbish, passing the buck from one department to another when all on the same floor. Managers too busy to speak to customers. Order cancelled without our request and said we had requested. Total shambles, would urge everyone to stay away from this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish Company”

Written on: 27/02/2018 by Silvizen (1 review written)

I am still waiting for half of my order which I paid for last December. I ordered a futon. The wood frame and arms have arrived but not the mattress. I have made endless phone calls and sent several emails and been fobbed off again and again with excuse after excuse. Finally ten days ago I received a email informing me that my mattress had been despatched. Today I rang (yet again) only to be told that it hadn't been despatched at all and that that had been a lie and so I am still waiting. This… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“They sent two single divan beds instead of Super King...”

Written on: 14/02/2018 by Jayya (1 review written)

I ordered a Super King Size Bed Frame in January 2018, the divan bed in the picture had two drawers, one on either side when I received it the two drawers are on the same side so I can't use one of them because my wardrobe is in the way. Then I noticed the metal tags were too small to join the bed together. Thats when I found out they had sent me two single beds. I have sent numerous emails and they are ignoring me. I am so unhappy and stressed out with this problem and not getting anywhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bed delivered broken when I called for a replacement I...”

Written on: 14/02/2018 by AreliGreene207 (1 review written)

Bed delivered broken when I called for a replacement I organised another Saturday delivery. They didn’t arrange this and it turned up on a Wednesday - fortunately I was able to arrange at last minute a day working from home. But when it arrived they refused to take the broken one away saying that a collection hadn’t been arranged. Have had to organise another Saturday for them to come and pick it up (they refused to pick it up at a more specific time than ‘anytime between 7am and 6pm)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Do not believe all you read ...”

Written on: 16/01/2018

I had already placed my order before I read any of these reviews therefore I was a little concerned that I was going to some issues with this company, however there was no need to be worried at all. The only slight issue was that I hadn't received an email confirmation at the time I placed my order so I contacted customer services the next day who advised my order has been received and was due to be delivered on Sat as requested. When I called I got through to customer services within… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all cost”

Written on: 02/01/2018 by Sloan309 (1 review written)

Ordered next day delivery item. Did not arrived for 5 days. Talked to customer service person. They have lost my order and cannot send another for a week. AVOID AT ALL COST… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BADroomworld”

Written on: 31/12/2017 by shaggysset (1 review written)

Even before potentially buying, this company have left a nasty taste in my mouth. A website full of glitches (postcode not recognised, no delivery options drop-down etc.) .... and as for contacting them? I'm 60 and don't think I'll live long enough to see someone pick up their customer "service" helpline phone, and the phone option was only because badroomworld haven't seen fit to answer 2 messages sent to them via their own website over the past 4 weeks. There are plenty of other bed/mattress… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible ”

Written on: 16/12/2017 by Ellielee2020 (1 review written)

I was promised 48 hr delivery, it never arrived. They never processed the order but failed to let me know. Tried to order again but after being on the phone for ages, transferred 3 times and promised they wouldn't charge me for the delivery, to 'apologise' but in the end.. the last representative told me that nobody could give discounts so he'd charge me the whole price and I'd had to wait again. What an unprofessional company! Owners need to upgrade it to this century's standards. Don't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Non existant customer service”

Written on: 30/11/2017

I recently received a single divan with 2 drawers, on arrival all the packaging was in good order however when it was unpacked the drawers were a pile of rubble in the bottom of the divan, all but one of the joints had broken, in addition there were 5 castors when 6 are required. Despite 2 emails to the company via their site if Have not yet had any reply (3 weeks). This is a shame as the bed appears to be generally OK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable ”

Written on: 13/11/2017 by Rebock (1 review written)

Do not order anything from this company ordered bedframe and mattress and was told it would be ten days so the two items would be sent together waited all day for delivery only the frame came.rang dunelm as you can not get through to this company by phone or email(waste of time) told mattress would be coming at a later date another day of work for me.do not buy from them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just dont”

Written on: 11/11/2017 by MikaelaBaxter179 (1 review written)

Where to start? Delivered damaged goods, dont answer phones, didnt respond to emails, did nothing. Then when they did respond, they expected me to re-submit my problem because they have changed their systems and are no longer responding to problems submitted on the old system. Seriously, spend a few pounds more to avoid dealing with these people. Its just not worth it. 6 weeks now, and getting absolutely nowhere and £360 down. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service”

Written on: 10/11/2017 by AbbieStack (1 review written)

My bed arrived damaged. I rang customer services on 3 separate occasions, which went straight to being on hold, and after 20-30 minutes ON EACH CALL, my call was still not answered. The only way you can speak to someone is if you call the sales team. We then arranged for a replacement, and again I am in radio silence as to what is happening, and when the replacement will arrive. The emails from customer services don't have a telephone number. Probably due to avoiding all complaints. I will NOT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Late smashed divan bed”

Written on: 04/11/2017 by lmDavenport460 (1 review written)

I first ordered a divan bed with two drawers on the 20th September specifying a delivery date on the 30Th a Saturday), giving 9 working days. On the morning of the 30th, I got a text message saying that they would be unable to deliver the bed that day but I would be contacted about new arrangements. Of course NOBODY bothered to contact me. I attempted to contact Bedroom world via their own feedback page and again received no response. I eventually phoned them and after spending over an hour on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Trading standards need to investigate this company”

Written on: 30/10/2017 by JessicaMartinez132 (1 review written)

DO NOT EVER ORDER ANYTHING FROM THIS COMPANY!! I'm kicking myself that I didn't read the reviews (all appalling) for this company. I don't actually think they are a company. Your money is taken immediately but your order will never arrive and you will never be able to speak to a customer service representative. I have emailed to ask for my money back but after reading these reviews i'm not going to hold my breath. How can operations like this be closed down for good?!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible customer service ”

Written on: 28/10/2017

We ordered a mattress for next day delivery, received confirmation of our order and a text to advise delivery would be made on the agreed date between 8am and 6pm. Having stayed in well enough not the afternoon we rang the courier firm to see if they had a more accurate timescale for delivery. The delivery firm advised that our order wasn’t on the delivered very schedule. When we finally got through to customer service on the 3rd attempt after 30+ minutes waiting on each call we were told the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid. Rubbish service! ”

Written on: 18/10/2017 by nqWright488 (1 review written)

My son ordered a bed frame from this diabolical company, Bedroom World. Some of it was delivered nearly two weeks ago. As soon as he realised he was missing a major part of the bed frame he tried contacting the company. He was on the phone for 46 minutes and then was cut off, so tried again and again, each time with the same result. Even tried calling the order line but as soon as he mentioned a problem with his order they cut him off. We have both sent several emails, each time getting an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service non existent”

Written on: 16/10/2017 by FrankRankin (1 review written)

Ordered a wooden bed for our grandaughter, the delivery went fine, but when we put it together 4 of the bolts would not screw into the locking nuts. Emailed customer service and received a auto response saying to allow 72 hours for a response. 6 days later and no response, so after much searching I found the telephone number, when I got through I was told I was fourth in the queue, an hour later I was next to be answered, an hour later and I was still waiting and gave up. Another follow up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE Of This Company !!!”

Written on: 15/10/2017 by boMaynard365 (1 review written)

I really wish I had looked at independant review sites before I ordered some beds from this so called company (BedroomWorld) because if I had, they would never have recieved my order. They promise 48 hour delivery but in my case 7 weeks went by before they arrived. In all this time I recieved very little in the way of communication and to add insult to injury, some of the assembly bolts were wrong and it was like trying to pull teeth to get replacements. In the end we ordered some… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview