Eurostar Reviews

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Latest Reviews

★☆☆☆☆

“PAY TWICE FOR SAME EUROSTAR TICKET!!!”

Written on: 23/10/2017 by ruthmunby (1 review written)

On 28 September I booked return tickets to Paris for myself friends for a holiday 16 to 19 November. I believed that one friend had reverted from her married name to her maiden name. However the name she uses is actually her professional name she was given many years ago when she was a member of Equity, the actors' trade union. When I promptly contacted Eurostar to ask for the name on her ticket to be changed to her married name, as per her passport they said I would have to buy a new ticket… Read Full Review

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Ruthmunby's Response to ruthmunby's Review

Written on: 24/10/2017

I am pleased to give an update on this to say the office of the chief executive of Eurostar has now responded to my email and has cancelled the ticket in my friend's non-passport name and issued a new one in the name on her passport at no extra cost to me.
Just shows it is worth persevering and complaining to the top person!

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★★☆☆☆

“Where's my carriage -Eurostar don't care!”

Written on: 08/08/2017

We had two seats booked on Eurostar and after a very slow check in/security control etc went straight onto the train at Gar du Nord. Ah well we tried to. Our carriage number wasn't there. What do we do? After half an hour train manager had tipped people out of a carriage and we forced our way on and grabbed a seat. Not a word from the staff. set off 40 minutes. Because train only 47 minutes late on arrival and we didn't have to stand all the way no gesture of partial reimbursement can be made… Read Full Review

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★★★★★

“Very Helpful operator”

Written on: 28/07/2016 by Demarcush11 (1 review written)

We were six pensioners going on a list train journey from the UK down to Italy via Paris,Zurich,Genoa, Milan and Como. We got the Eurostar from Ebbsfleet. What a wonderful calm way to start our holiday. We continued our journey and spent a week in Como. On our return we missed our connecting train from Milan Garibaldi. We had gone to Milano Centrale. We were distraught. The next train was 10 hours later and we would have to pay again. We were then told that we would have to pay again for our… Read Full Review

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★★★☆☆

“Nice bruges Break”

Written on: 17/02/2016

Travelled on Eurostar from St Pancras to Brussels then onto Bruges,we only booked standard class but thought the carriage felt like it needs a good clean and some of the backs of the seat heads were fraying. Got to Brussels from St Pancras in 2 hours but a bit of advice when booking if your travelling on by train from Brussels select option ABS =ANY BELGIUM STATION so you can use same ticket AND if going to Bruges from Brussels on the train MAKE SURE you get on the fast train that should take… Read Full Review

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★★★★★

“excellent customer service on phone ”

Written on: 09/01/2016 by zahiakh (1 review written)

Hello i wanted to say thak you for customer service .I bought a ticket yesterday and had to cancel it today ,not good in internet, i had to call customer service .I want to thank that person unfortunately i cant mention the name .she was so nice! she really tried to help me .To be honest i ve never had met a such good customer service staff thank you thank you… Read Full Review

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★☆☆☆☆

“Inadmissible”

Written on: 05/10/2015 by JennyFanning419 (1 review written)

Was unable to print my ticket at the station because I did not have the credit card I used to buy my ticket, and the eurostar person at the counter said there was no way for me to get in the train if I could not print the ticket or show my credit card, whereas I had my passport showing that I was the person who booked the ticket… Read Full Review

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★☆☆☆☆

“New Eurostar Trains”

Written on: 13/09/2015 by MarcDerbyshire (1 review written)

I am currently on a new train travelling premier from Paris to London. The carriages are bright, well lit and airy. There are USB sockets. However compared to the old trains the seats are very uncomfortable. The seat length is shorter which means ones legs dangle off the end. The material is a horrible slippery synthetic material so one slides off. It feels worse than airline economy. Unbelievably ghastly. However at great expense, I doubt Eurostar will make any changes. They do not deserve… Read Full Review

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★★★☆☆

“Trading on past glories.”

Written on: 16/08/2015 by Arizona74 (1 review written)

Just returned from my first ever Eurostar journey - roundtrip to Brussels. Was very disappointed in the product. On the way out, we had seats without a window. Even the hooks for coats did not "fit" with the seating - trying to put extra seats to gain revenue. The whole carriage looked very tired - badly in need of upgrading. Backs of the seats had torn headrests. Also, extremely surprised to find that there was no Wi-Fi. In Scotland, all our trains have free Wi-Fi, as do our buses in… Read Full Review

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★☆☆☆☆

“Complete Rip-off”

Written on: 19/05/2015 by RachaelMiddleton392 (1 review written)

I travelled on the Eurostar last weekend in an emergency it was easier to get to St Pancras, bought the tickets at £245 return, during the meeting |I was feeling ill and used the loos only to find that there is no water in the taps or flush????. I had to find someone who walked me all the way to the other side of the carriage so that I could wash my hands probably, charged me for the bottle of water that they provided, what kind of service do you call this?? Avoid like the plague, no wonder… Read Full Review

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★☆☆☆☆

“Complete Rip-Offs!”

Written on: 25/11/2014 by Haveno112 (1 review written)

Last week I travelled on the Eurostar from St Pancras to Paris for my daughters hen party. 5 days before departure one of the bridesmaids was unable to come so to avoid disappointment we found a replacement thinking I would just have to pay an admin charge of maximum £30 to change the name. When I rang I was told it was not possible to change a name but as a goodwill gesture they would charge the price it was that day less the £99 we had already paid The extra cost a massive £210. I became… Read Full Review

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Littletommytittlemouse's Comment

Written on: 25/11/2014

The following is Eurostars reply. Very generous of them to offer a free single ticket (absolutely useless to anyone) or a half price return booked only through their phone line obviously at least twice the price you could buy it online thank you but no thank you Eurostar you complete rip offs!!

It is stated clearly in Eurostar's Conditions of Carriage that Eurostar tickets may only be used by the person whose name appears on the ticket (paragraph 12), and although a number of passengers do try to travel on tickets in other people's names, checks do take place and on occasion tickets have been confiscated and new ones have had to be purchased. This is something passengers agree to when they book, and as in this instance a special gesture was made to allow the name change with the payment of fare difference, a reasonable concession was made by Eurostar to assist your group.

I appreciate that it turned into a more expensive trip than expected in the end and I'm sorry for that, especially with the delay of 40 minutes due to trespassers on the track. As a goodwill gesture from Eurostar I've arranged a free single journey voucher for you or anyone in your group to use, which can be valid for a free single journey or half price return in the same class of service. This is valid for one year from your return travel date.

To book this journey, call us within 12 months on 03432 186 186 from the UK and quote your unique case reference 884803 during the call. The new journey can be between London and Paris, Lille, Brussels, Calais or Marne la Vallée, and places are subject to availability, so we advise calling in advance. You can book up to 120 days ahead of travel.

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★★★☆☆

“Possible Health Hazard due to lack of Cleaning”

Written on: 26/09/2014 by Sanchez8 (1 review written)

We travelled by Eurostar from Brussels to St Pancras. While the floor appeared to be clean the backs of the seats in front of us were very dirty, streaks of spilled drinks down the back of the tray and seat. On the ledges between the seats a build up from air bore dust and grim. Behind the hinges of the seat pull down tray again a build up of grim. The waste bin although empty when we boarded, the inside was in a disgusting state. My impression was that what cleaning does take place is only… Read Full Review

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★★★☆☆

“tired monopolistic approach”

Written on: 19/07/2014 by CliveMc1000 (1 review written)

Eurostar - the basis of a great and glamorous travel service (as it used to be) but with no real competition this is now a tired low-rent offer. The lovely destination and departure stations leave the travel bit in the middle even more exposed - more investment needed here. Think Virgin's revolution on the West Coast main line for example!! Website is a joke too. For example I've just tried to book seats for given dates and on the final stroke it tells me no trains are available that day… Read Full Review

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★☆☆☆☆

“Poor customer service, not reimbursing legitimate fees ”

Written on: 02/07/2014 by Brooks369 (1 review written)

I am awaiting for 6 months for Eurostar to reimburse legitimate costs I have incurred because of a delay of a Eurostar in Paris. They have stated they accept the reimbustemnt after 3 months of exchanging e-mails and presenting my case and, despite this they have not actionned it yet. Extremly disspointing and unprofessional service. I used to be a frequent traveler with Eurostar, they were my fist choice for Paris London trips... now I always think twice before choosing them and I only choose… Read Full Review

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★☆☆☆☆

“train filthy”

Written on: 25/05/2014 by dmilne6 (2 reviews written)

Traveled standard business to Paris but standard on the return. What a difference. The return train was disgustingly filthy to the point of being a health hazard. My wife carries baby wipes everywhere and even the 3rd wipe of the table could not get it clean. Never so glad to get off a train than that. Thee is never an excuse for lack of cleanliness and Eurostar needs to take this more seriously. Travelling standard class should not mean health standards should be different. Does not even… Read Full Review

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★★☆☆☆

“going downmarket”

Written on: 25/01/2014 by markwaterman (1 review written)

The staff are fine. The new improved website is still one of the worst I've seen. The meal service has been cut to airline levels, and it's just getting worse and worse. This started as a great service but is now tired and shoddy. Needs a new operator quickly… Read Full Review

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★☆☆☆☆

“over 500 pounds ????”

Written on: 11/12/2013 by bernd29 (1 review written)

the seats and carpets are overused and fairly dirty, the journals are a poor and limited choice. The premier business lounges...well, they have WIFI, unlike the train, but several hundred pounds for a danish and scup of and coffee...?? The trains have no WIFI, the food is astoundingly poor, limited choice and very small quantities. The breakfast...??? Equally poor. Limited room on tables for computer...quiet coach rules are not adhered to. Can't see the point of this… Read Full Review

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★★★★☆

“Very convenient”

Written on: 26/10/2013

Very convenient and fast. Great service. However prices are very high compared to other means of transport… Read Full Review

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★☆☆☆☆

“Eurostar Customer Service Stinks”

Written on: 05/09/2013

I made a genuine mistake booking Eurostar this morning. Booking the wrong day. Once i read my confirmation i realised and rang Eurostar straightaway. I didn't mind paying the extra cost of the more expensive time to travel. But having to pay £30 renewal for each ticket, both ways, £120 made me feel sick. I'd have expected a better service from a company like Eurostar. I have always thought they were a 10 out of 10 company service wise, now i will be telling everyone how bad they are. It was… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 11/06/2013 by anthony71 (3 reviews written)

after having a problem with our return tickets customer service could not have cared less we had to pay another 300 euros even though there was plenty of spare seats on the train it would have cost eurostar nothing to change our tickets but they could not care less… Read Full Review

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★☆☆☆☆

“Bad service plus a security scare”

Written on: 11/03/2013

My family lives in Paris, we are Eurostar Frequent Travellers. Last November we booked tickets for myself and 4 French friends. Whilst booking online ( on the notoriously complicated Eurostar web-site) we inadvertently used the wrong date for the return journey but realised the error before payment and thought we had changed it. Unfortunately we did not print the tickets until later and did not realise the original date was still on the ticket. Blissfully unaware of what was to come we arrived… Read Full Review

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