Birchwood Lodge Kennels & Catteries

Bertie has just returned from his 3rd holiday of the year at his Birchwood "Hotel". He has actually gained some weight and looks very well rested. The staff are first class, kind, and attentive. Opening hours are very convenient for those at work. Check-in is quick as all his details - vaccination dates etc - are readily available on-line. We thoroughly recommend this facility for cats and dogs.

Thought it was time to write a review after 15 years of using kennels Birchwood Lodge. The service is very friendly and personal with the owner himself involved with each dog; handling the dogs on entry and departure. The staff are well trained, motivated and openly adore their role working with dogs and cats.

Well managed kennels with dogs getting good access to grass paddock. He will always accommodate at short notice if they can and puts himself out to accommodate change in plans. The admin is very particular and thorough. I know he grew up in her father's kennels before purchasing his own kennels. Dedicated to caring for animals and keen to receive special instructions with animals for their individual care plan to meet need. Dogs always seem happy there.

Rescue Remedies Dog Rescue

Would give minus 5 stars if I could

Did an online booking, got confirmation back

Confirming the booking.

Spoke multipe times and received confirmations of the conversations and that the booking is confirmed.

Spoke to the booking office again,they pulled up my cats name and file, everything was ok and booking confirmed.

1 hour later I get an email, not even a call,saying they made a mistake, they don’t have space, sorry, enjoy your evening.

If they treat customers like this, wonder how the pets left in their care are treated like.

This was dogs first stay in Birchwood Lodge kennels having recently moved to this area, but I will have no problem lodging her there again. The staff are down to earth and obviously know how to care for the animals, with certificates displayed in the office where we drop off. I was able to visit before booking to view the kennels which are what you’d expect and exactly what was at her last kennels. All my texts were answered quickly, so communication with the owner was great. I thought the daily rate was very reasonable .

There is a grassy area for outdoor runs. Dog was returned in good , clean condition and seems a very happy girl. Birchwood lodge will be my go to boarding kennel from now on, really pleased with the care given over the 10 days she was there. Many thanks to you all

Bertie always likes staying with Birchwood cattery. He has no qualms about leaving home to holiday there and is happy to see his carers. He has been going there for several years and comes home afterwards relaxed and well fed, with his coat looking luxurious. They are very good about giving him his daily medecine.

These kennels are filthy. Unfortunately, I overlooked it as we had a family emergency. Our beautiful dog escaped and was run over. people working there are untrue. They said wrong to us about the dog escaping and refused to accept responsibility for it. Afterwards, I was told by people in Caterham that they are gangsters and we certainly felt intimidated. Please dont use them, no matter how desperate you are.

They conducted a campaign of hatred against us, until we got the Police involved. Truly sad that they are so unprofessional.

Fantastic kennels,just picked our dog up after arriving late due to motorway, it was no problem, had lots of photos and 2 videos of him running around enjoying himself,it certainly puts your mind at ease to be able to watch,very friendly staff,helpful and king,will defo recommend and use again,thank you birchwood

Great Place.So happy with the owner.You can see that he truly loves animals.

My cats been staying here twice.They come home calm,clean and relaxed.

I will be bringing them again this April when we travel.

I called B.L.K and spoke to a very rude person.

I simply wanted to book my dog in, it was the first time calling a Kennel.

I wanted to book my dog in for 2 days over the weekend. what I didn't get was picking up your dog the following day counts as an additional day. He didn't have the time to explain. instead he put the phone down on me... how rude. I called back to understand why, and he said I didn't have the time to explain... rude again.

If this man doesn't have the time then only Lord knows how he would treat a poor dog or cat... STAY AWAY

My two dogs (German Shepherd & terrier)spent their first holiday at Birchwood Lodge this month and totally loved it! The person I dealt with and his team are great and put me at ease when leaving them. On my return they settled back into normal life really quickly and a lot of people commented on how well their fur coats looked.

Have my next holiday in the summer, so dogs booked in already.