Rhino Greenhouses Reviews

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Rhino Greenhouses

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Latest Reviews

★★★★☆

“We have 8x12 rhino now damaged”

Written on: 17/02/2020 by luppilu (1 review written)

The greenhouse overall is very good and yes it is very lengthy process to put together but we did it. We bought this because of its strength and they offered 25yr guarantee, the 90 mile winds have pushed the side of the greenhouse in so far it bent the main rail on the floor , so I thought it has a guarantee we can replace the part needed we are sorted. I told them it happened in the storm. These greenhouses are sold because of the durability and strength in bad weather, our green house has… Read Full Review

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★★★★★

“Self installed Rhino Harvest 6x10.”

Written on: 10/10/2017 by Deshawn413 (1 review written)

Great company to deal with.If you have a problem they will solve it. In need of a greenhouse, look no further. Fantastic service,great quality and very cathartic experience erecting it… Read Full Review

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★★★★★

“First Class Servive and Instalation.”

Written on: 22/06/2017

My wife and myself have spent ages doing the rounds of garden centres and flower shows trying to find a quality greenhouse. We decided on a Rhino and rather try and put it up myself , I got it installed by one of the fitters. I am so pleased, I did this as it would have taken several days . The fitter was a perfectionist. He explained what he was doing and why. It took about seven hours to complete it . It was perfect… Read Full Review

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★★★★★

“The greenhouse was accompanied by excellent instructions!”

Written on: 17/03/2017 by Jonathan247 (1 review written)

The greenhouse was accompanied by excellent instructions and the associated component labelling was comprehensive and accurate. The completed greenhouse fulfills our expectations. It is located in an exposed location on the edge of Dartmoor and has been thoroughly tested in the wind and rain and has come through with flying colours… Read Full Review

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★★★★☆

“Rhino Greenhouse is impossible and complicated to build ”

Written on: 15/03/2017 by MauriceSandra (1 review written)

We took delivery of an 8 x 14 Rhino greenhouse in February, 2017, and agree that the quality of materials and the finished greenhouse is very good indeed. The problem is about building the greenhouse, and the unclear instruction pamphlet and unclear drawings which make it an awkward, complicated and impossible job. The Greenhouse Direct website features 'Which' members voting Rhino as easiest to erect with a 96% overall highest score. We found this to be misleading as the pamphlet instructions… Read Full Review

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★★☆☆☆

“I purchased a 6x8 Rhino greenhouse & had it erected on...”

Written on: 22/06/2016 by Tommo2 (1 review written)

I purchased a 6x8 Rhino greenhouse & had it erected on a concrete base hoping to improve its strength even more - don't do it! The building instructions were very sparse, the 2 triangular glass apex panels were missing & there was insufficient glass beading to complete the glazing. Worst still, when it rained the water poured in through the bottom panes of glass where they fit into the aluminium base. Customer services did send the missing panes of glass promptly but quoted almost £10 for an… Read Full Review

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★★☆☆☆

“Worst I've built ”

Written on: 23/04/2016 by JaxonTemple (1 review written)

After recently installing a 8 x 20 ft Rhino greenhouse I have to say the quality of the materials are of a sub standard quality . Where junctions or holes have been cut or drilled weakens the parts where you would be scared to bend back in fear of it breaking . The bar capping is weak and not up to withstanding severe weather conditions . Now I understand why there are 4 men on the roof apparently showing its strength in my opinion it's to stop it from blowing away . There are better quality… Read Full Review

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★☆☆☆☆

“Product failure, and poor customer service”

Written on: 11/02/2016 by Candybella (1 review written)

My 7 month old 12x10 collapsed during storm Imogen, the floor base buckled and other floor and eaves structural components distorted, I purchased it because it was advertised as being resistant to high winds and suitable for eosed sites, the company would only communicate by email and were not interested on investigating what I am sure was component failure.My thirty year old polytunnel was fine. Customer service response was my expectations were too high and put it through insurance. Owner… Read Full Review

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★★★★☆

“Strong greenhouse, but instructions are a suspect.”

Written on: 06/10/2015 by tonymgr1710 (3 reviews written)

I bought a 8 x 14 harvest after visiting their show site in Cambridgeshire in the summer. Seeing that they are indeed strong frames, the only gripe I have is the level of instructions and confusion this caused once the frame had been built. An example is that they say clearly on the instructions that each of the middle roof beams has 4 bolts in them, 1 for the top, 1 for top brace, 1 for hanging basket rail, 1 for the bottom brace and then an additional one for the bottom fitting. Great… Read Full Review

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★★★★★

“Worth every penny!”

Written on: 13/06/2015 by McManusvc346 (1 review written)

Recently purchased a rhino harvest 6 x 10 greenhouse to replace a much cheaper greenhouse that just didn't survive the last storm on an exposed hillside site in Northern Ireland. Over the years I had replaced numerous panels, ect and decided it was time to look for something that was a near to indestructible as could be found! I was in constant contact with Greenhouses Direct who were very patient and informative. Once the decision was made and the concrete foundations put in place the… Read Full Review

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★★★★☆

“Good but ......”

Written on: 09/06/2015

We have just purchased freestanding Rhino 6 foot x 2 foot 6 inches double tier greenhouse staging. It was delivered promptly (within about a week). The instructions that came with it were inadequate, and assembly was not easy. The bolts supplied were poor quality with a number of them being unusable due to poor manufacture. Fortunately, we had some of our own(far better)to make up the numbers. Assembly was very fiddly and time consuming. It took two of us about five hours to assemble.It proved… Read Full Review

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★★★★★

“16x10 rhino”

Written on: 02/11/2014 by AkiraHood (1 review written)

my rhino has survived gale force winds of up to 70+ mph and is the envy of all who see it. certainly one of the best buys I have ever made. apart from fitting the glass I managed to construct the rhino solo at the age of 79… Read Full Review

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★★★★★

“rhino 16X10”

Written on: 25/09/2014 by McDonaldor241 (1 review written)

I have had 6 months of pleasure from my rhino, one of my best buys ever. Well worth the money. derek… Read Full Review

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★★★★★

“Five star service all the way”

Written on: 13/09/2014 by BJ337 (1 review written)

From the first telephone call to the building of the greenhouse,I was informed at every stage. Every question was answered. The after sales service was five stars as well! I had to contact the company because there was a problem with one of the ventilators. They phoned me back,we identified the cause and THE FOLLOWING DAY,at ten in the morning,I received a replacement part that resolved the fault. Take into account,that I only contacted them at three in the afternoon on the previous day and… Read Full Review

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★★★★★

“Within reason - perfect!”

Written on: 24/08/2014 by Nigel3838 (2 reviews written)

Read all the reviews about this product and build problems. Green house,fantastic quality and worth the extra monies. Would recommend this product to anyone who wants a superior product. You will have very little problems on the build BUT you MUST read instructions carefully (slightly confusing in places) forward plan and think about what you are doing. A modicum of intelligence is needed, as in all things. Very fine Greenhouse and much admired by visiting friends. An observation to the… Read Full Review

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★★★★★

“Fantastic greenhouse”

Written on: 02/08/2014 by Birdie2222 (1 review written)

Ok it took a bit longer than I thought to put up but the end result is worth it. I had 12x8 harvest and it's as solid as a rock certainly the best greenhouse I've ever had, not sure why people moan about the instructions I found them very good just sit down and read them a couple of times… Read Full Review

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★★★★☆

“Rhino Harvest 12 x 8”

Written on: 16/04/2014 by ballaterach2 (1 review written)

Took delivery of our second 12 x 8 yesterday. Driver rang the previous evening to tell us he would be with us at 8.30am the following morning He arrived at 8.25am very pleasant and very thorough checking everything off. Clearly having one already it makes life a lot easier to erect second time round but even we had a few hiccups. Yes the instructions are not great but spend some time separating the parts and reading the instructions and build in stages. Greenhouses by their nature are fiddly… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 04/02/2014 by ianrsharp (1 review written)

I made a compliant about poor customer service two weeks ago. I am still awaiting a response. I have copied my complaint below. Sorry it's a bit long. Perhaps they will respond now. Rhino Greenhouse complaint I wish to complain about the service provided when I bought a 6x10 Rhino Premium greenhouse. When I visited the showroom north of Baldock I was very satisfied with the information given and placed my order with confidence. I did not ask about getting the greenhouse erected because I… Read Full Review

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Geoffnorfolk's Response to ianrsharp's Review

Written on: 30/03/2014

Your comments seem very unjust.......... just looking at it, its obvious it will take considerable time to assemble and its pretty complicated...... its also obvious an experienced assembler will be able to do it in considerably less time. I'm afraid you can't blame someone else for your errors. On their website, they also state that the average DIY person will take 2-3 days.

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Ianrsharp's reply to Geoffnorfolk's Comment

Written on: 30/03/2014

So I have to rely on finding this informatiopn on their website? That should be what their sales team is for. Also, the company never responded to my complaint which is surely not good customer service.

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Mauricesandra's Response to ianrsharp's Review

Written on: 15/03/2017

I bought an 8 x 14 rhino greenhouse in February, 2017, and the quality of materials and the finished product is very good indeed. Our problem when building the greenhouse was that the unclear instruction pamphlet and unclear drawings made it an awkward, complicated and impossible job.

The Greenhouse Direct website features Which members voting Rhino as easiest to erect with a 96% overall highest score. This is misleading as the instructions with drawings and script are extremely difficult and we found it impossible to build ourselves. We then asked two highly experienced joiners to help. They took 3 days to complete, and said they believed it would be impossible for anyone, even a specialist greenhouse builder, to do this job in one day.

I know I had a similar experience, and feel let down as I was not informed correctly about the building requirements at time of purchase, and it has cost time, money and frustration.

If doing this again, I would enlist the help of the Rhino recommended specialist builder. The instructions provided with the greenhouse are so obscure, it suggests the customer is being pushed to enlist the help of the professional in any case. The real grumble is why Greenhouses Direct salespeople do not make this clear at the outset so that the customer knows the real costs involved to complete the project..


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Ianrsharp's reply to Mauricesandra's Comment

Written on: 16/03/2017

Exactly what I complained about in February 2014. It is a shame that three years later the company has not improved their sales practice. Like you, I would have willingly used their recommended installer had all this been made clear to me at the time.

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Read 4 Comments
★★★★★

“Rhino Premium 8 x 10”

Written on: 11/11/2013

I bought the Rhino Premium on the back of the Which? review of the best and worst greenhouses. The Rhino came top of this head and shoulders above the competition! It was a little more money than we were thinking of spending, however it came with a lot more equipment than the nearest competitor and we were very impressed with the 25 year guarantee offered. Whilst the instructions are lengthy, they are very informative and it took us a weekend to put it up, however I would just say that the… Read Full Review

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Rhinogreenhouses's Comment

Written on: 11/11/2013

Fantastic feedback!
We've had many great stories emailed in relating to the storms last week and indeed the Rhino standing firm through them!!

Rhino Greenhouses Service Team

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Dereklong's Comment

Written on: 27/12/2013

I am pleased to read the comments on the suitability of the rhino greenhouse in exposed windy situations, it has persuaded me to buy a rhino to replace my halls greenhouse which has almost been destroyed by this weeks gale force winds, polycarbonate is just not suitable for windy conditions.
Derek long

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★☆☆☆☆

“Very poor instructions and poor customer service.”

Written on: 10/08/2013

Instructions were not fit for purpose, I therefore phoned and asked for a refund. I was told this was not possible but the person I spoke to said he would try and get someone to phone straight back to discuss my complaints. No one did so I wrote and raised a formal complaint under their complaints procedure. A telephone call was received the next day and I was told they had tried to contact me several times. I did not believe this and checked telephone call record which confirmed no-one had… Read Full Review

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Rhinogreenhouses's Comment

Written on: 11/11/2013

Thank you for your feedback. We hold our hands up here and admit that we have slipped below our normally very high standards for customer service.

With the best of intentions we agreed to provide this customer with a bespoke, one off greenhouse as he requested a variation to the doors.

This was the root of the problem. Whilst we have all the parts in our factory to fulfil this order, we did not foresee the problems that would arise from our computer system being unable to generate the correct paperwork. Errors were therefore made on our part that resulted in the wrong door configuration and glass being supplied. The instructions supplied were for the standard model as we are not able to write individual instructions for this bespoke configuration.

Typically a Rhino greenhouse can be erected in a weekend. A professional installation service is also offered where the greenhouse would be erected in a day.

To conclude, whilst we pride ourselves on our quality control and customer service, we have slipped up here as a direct result of agreeing to supply a non standard model.

Once again, thank you for your feedback.

Rhino Greenhouses Service Team

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01Charlie2012's Comment

Written on: 16/11/2013

Whilst it is refreshing to see that Greenhouses Direct have issued an apology, there are a few things they have missed.

A bespoke greenhouse was not ordered, it was merely a case of declining the offer of ‘a free upgrade’ to a low threshold door.
It is true the door situation caused some of the problems but this was not the root of the problem as suggested.

The main problem was that the instructions were very poor. They were black and white and looked as if were a photocopy of a photocopy. They did later on, provide a later updated version that was in colour, but although this was better it still had mistake after mistake.

After about 8 hours of reading the original instructions I knew there was a big problem, I therefore phoned and asked for a refund but this was refused. I was told someone would phone me back but no one did, it was only when I raised a formal complaint that someone phoned.

I was told they had tried to phone me but there was no answer. This was incorrect and I could demonstrate, using modern phone records, that they had not tried to call my number and I asked that this evidence be used within my complaint investigation.

Regarding the comment that these can be built in a weekend, I agree that you could probably achieve this but certainly not if you have to refer to the provided instructions.

Greenhouses Direct could still turn this around. If only they spent a fraction of their glossy brochure budget on the assembly instructions, proof reading and removing the mistakes. In addition they need to closer monitor their staff providing customer support as clearly they are letting the company down.

I never had any feedback from my complaint that was made under their complaints procedure nor any previous apology. The only feedback I have seen is above via this public forum.

Come on Greenhouses Direct, get your act together.

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Rhinogreenhouses's Comment

Written on: 16/11/2013

Thank you for your valued feedback.

Clearly there is a common theme relating to instructions with a good number of Rhino owners, however we receive far more compliments relating to instructions than we ever do complaints!!

Is one opinion right and the over wrong?
Absolutely not!
Clearly both are correct, as the saying goes “what is one mans pleasure is another mans poison”.
It is the nature of greenhouses that they are not the simplest of structures to construct, and with that instruct.

As manufacturers we pride ourselves on always listening to feedback, and to that end we are undertaking an extensive overhaul of our instructions to appeal to all, including the added benefit of video assistance!

So once again thank you for your feedback, we very much appreciate all constructive critique, after all ideas create change!


Rhino Greenhouses Product Development Team

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