Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.6 / 5
69% of users recommend this
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Latest Reviews

★★★★☆

“RV RENTAL”

Written on: 09/11/2017 by stew17 (1 review written)

The collection of the motorhome was in a perfect position for us just off the M42, 2 junctions from the M5 .Handover was easy, very friendly and the depo manager gave us some good advice,we left our own vehicle in the position left by the motorhome ,good idea, and we didn't have to leave our keys . The DVD we were given,to play on the DVD player in the motorhome, was excellent, we have never used a motorhome before but everything was explained clearly.The overall condition of the motorhome was… Read Full Review

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★★★★☆

“Lovely camper holiday”

Written on: 07/11/2017 by Matty A (2 reviews written)

I've got two boys aged 7 and 4 who've been desperate to go on a motorhome holiday for a while. This year we decided to hire one for the August bank holiday week. All went to plan - goo service, the van was clean and tidy and drove well. Needless to say the boys were very excited. We had a great time and the boys (and their friends) loved seeing the fun and a couple came to stay with us. We had a really good time and way more comfortable than camping. Simple online process to book which you… Read Full Review

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★★★★☆

“Valuable experience”

Written on: 05/11/2017 by crutcj (1 review written)

Took advantage of an early bird offer for £99 for 3 nights with local pickup. We hired a 2/3 berth Chausson 514 flash and picked it up from the local depot where we left our car. The handover was thorough and on board instruction sheets were available too if one needed a reminder. The motorhomes are well appointed and everything bar the bedding/towels is provided. If there was a microwave and/or oven in the galley area that would be the icing on the cake. A fixed double bed at the rear of… Read Full Review

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★★★★☆

“Motorhome hire”

Written on: 18/10/2017 by Larsoner146 (1 review written)

Borrowed a motorhome for a week in the school holidays. Our two boys - aged 7 and 4 - had been desperate for me to borrow one for months. We had a really good time - the van was in good condition and all picked up and returned with no problems. I was a bit uncomfortable initially with the deposit £1,250 as I didn't take out the collision damage waiver but all fears turned out to be false. I would prefer you could get your money back earlier than 28 days though :-). Overall a good experience… Read Full Review

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★☆☆☆☆

“HIDDEN EXTRA CHARGES & SHABBY CUSTOMER SERVICE”

Written on: 29/09/2017 by Bridgetjn (1 review written)

I had previously written an excellent review of this company, based on the service of the site manager where we picked up our motorhome. We were happy with the vehicle itself but very irritated by the backgroud administration and additional hidden costs: If you don't take out their extortionate CDW (which incidentally doesn't cover the things most likely to happen like external scratches and wing mirror damage - for which they provide a schedule of expensive repairs) then you have to pay… Read Full Review

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★★★★☆

“Great motorhome, good briefing. Good service.”

Written on: 24/09/2017 by 2Galbraith (1 review written)

My sister and I rented a Chausson Flash 3 for a week in September and collected it from Bourn in Cambridgeshire. We waited a few minutes then there was a detailed handover from staff, explaining how the controls worked. This was essential for two rookie motorhome users. The van was clean and well maintained, fully supplied with kitchen equipment. There was a nice shower on board though we did not use it as the sites we visited had facilities. The return was also efficient… Read Full Review

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★★★★☆

“GREAT EXPERIENCE”

Written on: 19/09/2017 by jafina (1 review written)

TOOK A 7 DAY HIRE WITH 650£ AND A 250£ VOUCHER I GOT FROM A PREVIOUS HIRE WITH THEM.WORKED OUT LESS THEN 100£ PER DAY FOR A FAMILY OF FIVE. GREAT EXPERIENCE.WOULD USE AGAIN.THE HOME WAS CLEAN AND WELL STOCKED. THE PERSON EXPLAINED ALL THE DETAILS AND SHOWED ME AROUND THE MOTORHOLME FULLY.I WAS A NOVICE BUT FOUND IT ALL QUITE STRAIGHTFORWARD ALTHOUGH EMPTYING THE TANK BECOMES A BIT OF A CHORE IN THE RAIN!OVERALL IT WAS A BRILLIANT EXPERIENCE AND THE KIDS HAD A WHALE OF A TIME… Read Full Review

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★★★★★

“MotorHolmehire.co.uk”

Written on: 14/09/2017 by GBR1348 (0 reviews written)

Great rental, clean and tidy van on collection.Helpfull staff showed us how to operate everything. No problems at all while van on hire Will use again… Read Full Review

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★★★★★

“Great Experience ”

Written on: 03/09/2017 by Neilcauldwell (1 review written)

Can't recommend highly enough, service from booking to return hire was first class. Depot Manager very helpful. Van was in excellent condition. Pet friendly. Contributed to a great holiday. No hesitation in recommending… Read Full Review

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★★★☆☆

“Slow to refund deposit”

Written on: 29/08/2017 by ianmillerni (1 review written)

The Booking process is simple, you get a reasonably good vehicle - possibly with a few minor glitches like a defective headlight or a broken drawer catch. The videos are very useful and clear. The before sales staff and the rental location staff are helpful. HOWEVER -The deposit is supposed to be refunded within 28 days - well I am at 57 days and counting. The computer returns "invalid refund parameters", and the call centre excuses begin "It's not our computer, but an agents". "You will… Read Full Review

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★★★★★

“Brilliant weekend hire!”

Written on: 22/08/2017 by activity2640 (1 review written)

Really enjoyed our long weekend hire in a spotless 2017 motor home. Very thorough briefing with the Depot Manager and we were very comfortable and cosy and had the best night's sleep for a long time! Can't recommend the company more highly… Read Full Review

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★★★★★

“Cheap and easier yo rent”

Written on: 16/08/2017 by ReeseO'Neil109 (1 review written)

GOOD servicers for hire a Caravan un scotland. If you are a foraigner It easy to rent motorhome, and they are more flexible than the others companies. … Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 09/08/2017 by NoelEngland1951 (1 review written)

We picked up the camper van and the storage handle had fallen off, the man fixed it quickly and made a note that this had happened incase it fell off again, which it did. It came off again on the first day! When we returned we explained about the handle and the man once again made a note and got us to sign. When it came to the refund of my deposit they charged £120 for the broken handle and said because we signed the document there was nothing they could do. MAKE SURE YOU READ THE INVOICE… Read Full Review

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★★★☆☆

“Chasson Flash”

Written on: 21/07/2017 by JoannaLevesque (1 review written)

The vehicle Motorholmes is very good. As the vehicle starts getting older and used by various people, it is important to make a proper list of things that are missing and things that are broken. The staff at the depot that we used are not technically minded and thus did not do a proper inspection after the previous rental. They also do not draw your attention to problems or faults so that you need to know. That will cost me money for we lost a window where the top hinge and the attachment… Read Full Review

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★★★★★

“F1 Motorhome Hire”

Written on: 20/07/2017

We hired a Chausson Flash 03 which was absolutely spotless. The hire process was great - with the dates having to be altered due to F1 moving the dates and there was no hassle with that what so ever. The motorhome was clean, undamaged and easy to drive and the whole hire process was a slick process from end to end… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 19/07/2017 by EmiliaHarrington (1 review written)

I can't be bother wasting any more time on this company but need to express how disappointed we were with the quality of the crappy van they gave us! We had to be so careful every time we opened a window as the fixtures were so crappy made and the gas lid that we had to take off every time and literally bang it on (as the lady instructed us to do) cracked so they charged us $$$ for it! It was so brittle! Agh so frustrastrating! Uncomfortable beds, no room in bathroom to sit on the toilet… Read Full Review

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★★★★★

“Brilliant service”

Written on: 13/07/2017 by 263Garza (1 review written)

Found the staff really helpful and very friendly. They couldn't do enough to help. Would recommend to anyone to use motorholme… Read Full Review

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★★☆☆☆

“Dissatisfide”

Written on: 06/07/2017 by Yulianaj118 (1 review written)

Took from Friday the 23rd of June till the 4th of July to have 1250.00 refunded, after many phone calls to the company and useless promises… Read Full Review

Kobynrelly's Comment

Written on: 10/07/2017

Exact same problem with me. Was due deposit back early June. I still don't have it back. Promising it will be in bank next working day etc. Shambles!

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★★☆☆☆

“Too long and difficult to get deposit back”

Written on: 03/07/2017 by Emiliel265 (1 review written)

We'd booked with JustGo before and were very pleased with the professional service and operation they run. However, they were fully booked so we booked with Motorholme - and then read the awful reviews. Our experience with Motorholme was very poor compared to JustGo - not awful, but full of unnecessary hassle and worry. The booking process is fast and quick. The online chat was friendly and efficient. It's like all their focus is on getting you to part with your money, and you're inundated… Read Full Review

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★☆☆☆☆

“Awful van, terrible service”

Written on: 30/06/2017 by robertgp (4 reviews written)

Rented a camper from this company for Glastonbury last week. Dirty, pet hairs, damaged and missing equipment, no fire blanket, no CO detector, no fire or smoke detector, fire extinguisher 4 years old and never tested. No suitable equipment for collecting and re-filling fresh water or draining dirty water. Mattress's thin cheap nasty and unbearable. No collection or return paperwork issued even after repeated request (you sign a tablet computer screen without being shown the contents!), They… Read Full Review

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