Motorholme www.motorholme.co.uk Reviews

★★★★☆
3.5 / 5
66% of users recommend this
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Latest Reviews

★☆☆☆☆

“You won’t get your deposit back”

Written on: 18/11/2019 by DanjGreaves (0 reviews written)

DON’T hire through them!!!! They won’t return your deposit, or respond to any of your emails or live chats. It’s such a shame, we had such a wonderful holiday, and now that has been ruined by this. It’s been almost a month since my deposit has been due, and still we have to wait. DO NOT HIRE FROM THESE PEOPLE!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 14/10/2019

Still haven't got my £1250 deposit back 6 weeks after we returned. They'll try and slap excess charges on you all over the place, tell you the van was returned late when it wasn't. I've just been hung up on by their customer service people and told I have to email them to get my deposit back. Planning to start a claim with the credit card company to get this back. Awful customer service - avoid at all cost… Read Full Review

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★☆☆☆☆

“Avoid like the plague. Van wasn't in particularly...”

Written on: 17/03/2019 by Sonia470 (1 review written)

Avoid like the plague. Van wasn't in particularly good condition. They charged us when we returned the van because they said the van wasn't clean whereas it was actually cleaner than when we got it. It took us 4 months to get the £1200 deposit back and we only got it because we paid the cleaning charge. Very difficult to communicate with and to find anyone who takes any responsibility. Will never deal with them again and recommend that you don't… Read Full Review

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★☆☆☆☆

“WILL NOT RETURN YOUR DEPOSIT - DO NOT USE”

Written on: 16/11/2018 by gwr203 (1 review written)

The company does not precharge your card for the deposit but takes the full amount, claiming in their T&Cs that it will be returned after 28 working days. Having returned the vehicle damage free and signed to confirm this, I phoned a week before my deposit was due to be returned to ensure it would be and was reassured that this would take place. Having read reviews it seems that I am now experiencing their usual practice, whereby they continually deny you have contacted them and ensure you that… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 25/09/2018 by Fedupcamper (1 review written)

Problems withe the hire when away. No one is interested in helping Never get to speak to any one, I have spent hours on the phone getting no where. Late refund of deposit. I feel if I had not phoned, (again) I would not have received it. NEVER hire from this company… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Illegal operation do not trust”

Written on: 19/07/2018 by s_spowart (4 reviews written)

Do not hire a motorhome from this company. TandC's only materialise after deposit paid, then they say deposit not refundable. Here is what I found. A whole list of things you are not insured for even if you take out the excess waiver. 1) This is the corker, you aren't insured for reversing the vehicle. So how exactly are you meant to park it then. Sounds illegal to me, what if someone walks behind you and you hit them. You end up in court for insufficient insurance, not them. 2) Windscreen… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“DEPOSIT HUNT ”

Written on: 26/06/2018 by Curtisn385 (1 review written)

Don't take my word for it - search on the Guardian Newspaper; Motorhomes and deposits not being returned. Outragegous behaviour, really unfair - I ended up getting charged for Table Brackets that I felt I didn't Break - but had no way to Prove (looked like a consumable to me!). They charged me for a Sat Nav - I never had, but in desperation to get my deposit back - I had to accept their statement, their Figure and hope to be refunded after 10 weeks, I also was charged £50 interest by my Credit… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Motorholme/ Unbeatable Hire - RUN AWAY”

Written on: 02/06/2018 by Sheehan1968 (1 review written)

Deposit policy highly dodgy. There is no justification to hold a renters deposit for 28 days. If a vehicle is returned with no damage then an instant refund is due - should take no more than 3 days. Rented 3 times because they were cheap and convenient and we had always eventually received the deposit - well after the 28 days and after much chasing. Last rental there were things wrong with the vehicle and they were completely useless at helping out. Researched multiple alternative companies… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“DEPOSIT”

Written on: 26/05/2018 by Natashax460 (1 review written)

I returned the Motorhome 04/04/2018 and still waiting for my deposit, I am now worried as I did not read the reviews before hiring and it would seem that some people have not received a refund for months. I have written a formal complaint today and depending on the result will have to seek legal advice. Please think carefully before hiring from this company… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Cancel within 24hrs for a full refund! Yeah right!”

Written on: 05/05/2018 by Shemmaroonie (1 review written)

My husband booked a motorhome for a weekend and unfortunately my mother and father in law had already booked elsewhere. My husband phoned back within 30 mins of the booking to cancel and it was an automated message. He sent an email indicating that he was cancelling within the 24hr period stated. Suffice to say they have said they will only refund £190 of the £250 he paid. Absolutely shocking.....give them nothing… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“deposit”

Written on: 26/04/2018 by JocelynnDevine12 (1 review written)

Do not go with this company i returned back early Jan 2018 and am still waiting for my extortionate £ 1250.00 security deposit back. i have been through all the proper channels to get it back and still at today's date nothing. if you look on other review sites they have been ripping people off for a long time, so so sorry i never read the reviews about this despicable company, please please read all the reviews and not just about of the few lucky people to get their deposit back… Read Full Review

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Was this review helpful? 3 0
★★★★★

“Campervan holiday made easy”

Written on: 11/04/2018 by AlliS (1 review written)

Easy way to explore. Van had everything we needed and everything was explained to us prior to departure. Have recommended already to friends… Read Full Review

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Was this review helpful? 0 3
★★★★☆

“An experience worth doing if you want try before you buy”

Written on: 26/01/2018 by AStansfield79 (1 review written)

I've always liked the idea of owning a motorhome, however due to the cost I've never risked buying one. Using a company like Motorholme was a great way to try one to see if it was suitable for us as a family. The motorhome was just as described and for our short weekend trip worked out fine. The guys who handed over the motorhome were excellent and told me everything I needed to know. The only downside was the customer service experience from the company (via email). Very slow to respond and… Read Full Review

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Was this review helpful? 0 3
★☆☆☆☆

“Don't believe the good reviews ”

Written on: 26/01/2018 by Dixon480 (1 review written)

What was advertised as £149 deal cost over £500 9 weeks later still waiting for £250 deposit back. At this stage speaking To member of staff, very difficult, they have your money. Book on credit card, and make sure you read all the terms and conditions, before giving away your hard earned money. Who wants what should be an enjoyable experience, to subsequently, make you feel you have been robbed… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Preston Caravans and Motorhomes”

Written on: 18/01/2018 by AdrienLucas (1 review written)

If you are reading this review, please take heed. This company is the worst dealer I have ever had the misfortune to purchase from. All they are interested in is getting your signature and your money! We bought a motorhome from them in August last year, and from then on it went downhill pretty rapid. A catalogue of faults, too numerous to mention here, started very much within a few days of ownership. So much so, that eventually, legal prosecution was on the horizon. They constantly fobbed us… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Not worth the stress, terrible small print in contract.”

Written on: 09/01/2018 by Jamya392 (1 review written)

Despite the offer of £20 Amazon vouchers for a positive 4 or 5 star review on this site from the company(notice a lot of higher rated reviews recently?) I cannot do it. The service from the friendly staff at collection and drop off was fine, no problems there. What I was not happy about was the ridiculous terms and conditions that I was not able to see until I booked the hire. Although I purchased insurance waiver at £96 for a 3 day hire, I would still not be covered for bumps to wing… Read Full Review

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Was this review helpful? 3 0
★★★★★

“Best experience ever, put on your bucket list of...”

Written on: 07/01/2018

Recently hired a motorhome from motorhomehire.uk.com and I have to say we had the best time. It was very straight forward to book and driving experience was great. Loved it. Will definitely do it again. Highly recommended. Great service and explained fully… Read Full Review

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★★★★★

“Great introduction into motorhoming ”

Written on: 05/12/2017 by HannahGould (1 review written)

Booking process was effortless online, everything was explained well and the handover at depot was easy with adequate information provided. There is a guide in the cabin and emergency phone numbers on the wall. No need to have a credit card for the deposit. Motorhome itself was immaculate and surprisingly modern. We went to the Peak District for 3 nights and was so much fun. The kitchen area was sufficient, we had all meals overlooking amazing views, pitch up and have a cuppa! Seats rotated to… Read Full Review

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Was this review helpful? 0 3
★★★★☆

“RV RENTAL”

Written on: 09/11/2017 by stew17 (1 review written)

The collection of the motorhome was in a perfect position for us just off the M42, 2 junctions from the M5 .Handover was easy, very friendly and the depo manager gave us some good advice,we left our own vehicle in the position left by the motorhome ,good idea, and we didn't have to leave our keys . The DVD we were given,to play on the DVD player in the motorhome, was excellent, we have never used a motorhome before but everything was explained clearly.The overall condition of the motorhome was… Read Full Review

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★★★★☆

“Lovely camper holiday”

Written on: 07/11/2017 by Matty A (2 reviews written)

I've got two boys aged 7 and 4 who've been desperate to go on a motorhome holiday for a while. This year we decided to hire one for the August bank holiday week. All went to plan - goo service, the van was clean and tidy and drove well. Needless to say the boys were very excited. We had a great time and the boys (and their friends) loved seeing the fun and a couple came to stay with us. We had a really good time and way more comfortable than camping. Simple online process to book which you… Read Full Review

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