Sunseeker Doors Aluminium Bifolding Doors Reviews

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Sunseeker Doors Aluminium Bifolding Doors
★★★★☆
3.8
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Latest Reviews

“Our second set of doors from sunseeker doors”

★★★★★

written by Marcel260 on 05/10/2023

We had sunseeker bifolding doors installed in our previous home and they performed flawlessly for ten years. When we moved to our current home, we had sunseeker ultraslim doors installed. That was two years ago and... so far, so good! They look great and they are brilliantly functional. One thing I would suggest is that you ask them to supply hooks so that the doors don't blow about in windy weather. We have recommended Sunseeker Doors to all the admirers of our doors.

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“Excellent customer service and aftercare”

★★★★★

written by Valilu on 06/08/2022

I bought an aluminium door last year He has always been available for my questions and gave me peace of mind I will always have someone to go to in case something could have happened with the installation or the door. The door was installed and is extremely beautiful however we had a couple of issues with a faulty handle. I emailed him about the issue and straight away the customer service team and they got back to me and sent an engineer at 11am of the very same day the issues was reported. I couldn’t be happier as I know that I wasn’t just sold a door but I have a whole team of people that will be there if me if I ever need it again. Thank you

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“Fantastic doors and service”

★★★★★

written by AdamMcGuinness on 23/02/2022

I was told about Sunseekers by a friend who had their slim door swivel and stack doors installed a few years ago. Our own doors were installed a few weeks ago and it was one of the best decisions we have ever made. They look great and are so easy to use and give you so many opening options. The service has been impeccable as well from start to finish. I can't recommend them highly enough!

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“Sunseeker Doors Ltd”

★★★★★

written by MauraLowe on 25/06/2021

I am delighted with the installation carried out in 2019 of 9 ultra slim slide and pivot terrace doors in our home in Surrey. They are incredibly easy to operate and allow us to open up our entire kitchen onto the garden providing a unique entertaining space. Sunseeker Doors Limited are a very efficient and helpful company to deal with. Everything was delivered and installed on schedule and they returned to service the doors prior to the build completion just to make sure everything was functioning correctly. We had the system serviced again a couple of weeks ago and again the engineer came at the appointed time and could not have been more professional. Owing to covid restrictions there is a specific format that must be followed on the internet to book a call out but we only had to wait 3 days for a service appointment. Excellent service all round and i would be happy to recommend them to anyone planning an installation similar to mine.

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“QUALITY OF LIVE AS A RESULT OF MY SUNSEEKER DOORS”

★★★★★

written by Boy's Name323 on 21/06/2021

We purchased 2 sets of Ultra slim pivot & slide door systems, in total they consisted of approx 9 Mts. and eleven door panels at a height of 2500mm. From point of contact/order we have nothing but praise for the manner in which we were handled & the curtsey extended to us throughout this experience, this was some 4 years ago. We only every had one issue with the doors and although it took some time to make an appointment for a service call, on arrival the men knew exactly what they were doing, nothing but praise. It amazes me how some people can't understand that we have been in a once in a life time pandemic, I can just imagine what the company has been through and what it is still going through, having to cope with all the problems caused by covid 19.!!!! I recommend this company highly and wish them very good luck into the future, for producing a quality of life changing experience. And all British made & designed!!! SH

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“Pivot doors warranty”

★★★★☆

written by GFGG on 18/06/2021

The pivot doors are great and much admired by friends but the heat we experienced over last couple of weeks meant we could not close and lock properly. After an initial delay to sorting when our email went to the correct hands it was dealt with promptly within 48 hours and the doors were serviced at same time. Many thanks for prompt response.

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“Sunseeker Ultra Slim Slide & Pivot doors - brilliant!”

★★★★★

written by Jules150 on 25/05/2021

These have been a terrific set of four sliding/pivoting doors. They were fitted three years ago by Sunseeker in a pre-prepared 4m opening made by our builders. We chose them for two outstanding features compared to others we looked at - the very narrow frames and the ability to choose exactly how much of the doors you have open compared to the "all or nothing" concertina action of bi-folds. After you open the traffic door 90 degrees, each of the other doors slides smoothly to wherever you want them, or you can slide any number of them to the end where they can pivot 90 degrees and stack against the traffic door. We've done a lot of work to our house and I can honestly say these have been the best addition we've made. The "traffic" door is our principal access to the garden so has had a lot of use by our children. As a result it recently needed a bit of adjusting to keep it swinging closed as smoothly as it had originally. Despite being out of warranty, Sunseeker waived any fee for the service visit. Their cheerful engineer turned up as arranged and quickly sorted the problem as well as giving the whole set of doors a check over and advised on maintaining them. I'd thoroughly recommend them.

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“Would recommend!”

★★★★☆

written by CEE246 on 24/05/2021

My Sunseeker doors were installed 3 years ago and I love them; they look great and the slimline frames are perfect for my small-ish terrace room. I recently had a slight issue with them (the sealed connection at the door end was failing) and contacted Sunseekers to arrange a service call. The reason I am giving a 4 star review and not a 5 star one is that I had no response to my first email. However my follow up email was responded to quickly and a service date arranged for a few days afterwards. The service engineer was brilliant - arrived promptly, fixed the problem and gave the whole system a service. I would definitely recommend Sunseeker doors and, on recent experience, would say that their customer service is very good.

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“MUCH BETTER !”

★★★★☆

written by Bates195 on 20/05/2021

We had sunseeker install doors 5 years ago in our house . Never had problems with them and love them .November last year I managed to lose one of the magnets for the integral blinds .I tried to contact the office but had no luck. Emails not replied to and calls not answered. I decided to pop into the office in Luton last week. I met a lovely lady who explained she had started last week and her sole job was customer care .She said the company had struggled during the pandemic and now things are better for them ,she had been employed , a new van purchased and a dedicated service engineer stated .She then gave me new magnetic pulley for my blinds free of charge. Glad sunseekers have made an effort to up there game in the customer service department

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“BEAUTIFUL SET OD DOORS”

★★★★★

written by Gideon396 on 18/05/2021

We had installed a beautiful set of Frameless double glazed doors over a year ago, the doors became tight when sliding and a service engineer was dispatched and resolved the problem. Our experience from start to finish was excellent & we recommend this company highly. Especially bearing in mind that they were having to cope with the pandemic!!! Herts

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“Terrible product, terrible service. ”

★☆☆☆☆

written by CarlEnre on 17/09/2019

I bought two extremely expensive slim window doors 3 meters wide each. The doors cannot me moved. When I moved they scratch the plastic railing and it creates steps in the railing that cannot be overcome. The doors are extremely difficult to open because the system does not work. The customer service is the worst in England, delay after delay. I have never seen a worse more expensive product in the whole UK. The worst customer service, delivery service and installation service. Total amateurs, a bubble, worst product in the UK. To be clearly avoided

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“One star because zero is not available”

★☆☆☆☆

written by MarkACR on 29/06/2019

From the start they were unconvincing; measuring problems, fitting problems, trim problems. We got them back twice to repair or re trim them and they were reluctant and the work was of a poor standard. Now, five years on they barely close properly and we will have to replace them. I write this review simply to warn other people, really, this company is utter rubbish.

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“Absolutely useless”

★☆☆☆☆

written by Cully876 on 07/03/2019

Absolutely useless. Steer clear of this company. Promised me before Christmas install of frameless doors to my conservatory. January they got installed. They don’t fit properly. Engineer came back nothing he could do but put extra sealing strip down don’t look great. There are holes in the frame where end caps should fit, excuse this time was we don’t supply them anymore. Ruins the whole look of what should be great looking doors. Not weather tight so don’t think these are external doors, luck I had them fitted for internal kitchen to conservatory. No guarantee paperwork or receipt for the 2.6k I paid them. So not holding my breath that if anything major goes wrong I’ve got any comeback. Only plus is the sales consultant is trying on my behalf to get the factory to talk to me but with no luck.. plus you have to pay the whole balance up front so you defo have no comeback.

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“Excellent Doors and Fantastic Service”

★★★★★

written by North.London on 22/08/2017

We had the ultri slim turn and slide doors fitted (20 panels in all - a very large space! They are absolutely stunning. The attention we received was excellent from start to finish. We had a slight issue with one door (about 4 months after fitting) and this was immediately remedied. I would not hesitate to recommend this product and Sunseeker.

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“Ultra Slim Double Glazed Doors”

★★★★☆

written by blueandgilly on 01/06/2017

2 weeks now since we had our old sliding patio doors removed and a 3 panel ultra slim door system fitted by Sunseeker. The doors lead from lounge to conservatory so the doors are in fact internal. Living in Loughborough, Leic,s finding a company that makes/fits these type of doors proved difficult and we came up with Sunseeker in Luton. Never heard of them before but read their reviews and spoke several times with the guys in the office. Ended up getting quote that was very competitive, and arranged a survey. The guy turned up as promised and again gave us confidence and we felt comfortable with him in the house, he was both friendly and informative answering our questions and putting any issues we had to bed. When we got the quote, it was the same as the initial estimate with no "extras". Spoke again with the office guys and confirmed our order and arranged a mutually suitable date/time for installation. Fitters arrived on time and the installation went smoothly from start to finish. During the process they kept us informed of what was happening and pointed out various points of interest. On completion, they did a full clean up, ran us through the door operation and made sure we were confident with the doors functioning. We were pleasantly surprised that they took away the old aluminium doors and associated rubbish. Damage to surrounding walls was minimum and as we expected, in fact we had booked a plasterer to give us a repair quote the day after installation (£140.00 to make good). Would we recommend Sunseeker - yes Would we use them again -yes Negative, well there has to be 0ne! Having spoken to the office post installation regards the type of lubrication to use on the runners I was given the name of a spray sold by Halfords that I could buy. It would have been nice: and a nice touch if Sunseeker provided a can of lubricant and a bit of info on were and when to apply. Just a thought, much the same as buying a leather suite and getting a maintenance kit. When spending over £3K I suspect that the provision of this would not break the companies bank.

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Scotinwales's Response to blueandgilly's Review

Written on: 03/08/2019

Hi
Are you still happy.
I am looking at the ultra slim but am concerned about some of the negative reviews

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Blueandgilly's reply to Scotinwales's Comment

Written on: 03/08/2019

Hi there, so far so good. The doors still look good and work as advertised, good insulation through the winter. Bottom line is if we had more doors would we use the same company? Yes we would! Good luck folks.
Rgds

Blue and Gilly

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Pebbles_Uk's reply to Blueandgilly's Comment

Written on: 28/08/2019

Hi, I like the look of the UltraSlim doors, but because they are so slim I’m worried about the security and strength of them. Is the locking system good?

Also, will they keep the cold out in the winter with such small frames?

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“Products built to last with quality service. ”

★★★★★

written by IvanJohnson on 04/05/2017

I cannot rate this company or its products highly enough. I purchased 3 sets of frameless glass curtains 8 years ago and I live directly on the seafront in a locally listed building. The apartment itself is in the roof and as such has dormers which with the original critall windows limited the views of the sea.The installation of these windows means that I can open them up and have one aperture with no chunky framework to look at.It also brings the outside in making the dormers feel like balconies. The windows are subjected to gale force south westerly winds and driving rain most of the winter and in the summer months direct sun.They have never let me down in any way.The aluminum frames are the best you could get anywhere and the seal on every single casement has not leaked.The release handles have never failed and the locks never seized.The salt air has not affected the mechanism the curtains slide along and the felt on the sliders still has the same depth as when they were fitted. The only disposable item is the gaskets that run along the edge of each frame. These have just been renewed as they had slightly shrunk which did allow a small leak on each join when it was torrential rain. This was my reason for contacting Sunseeker doors again after all this time. I was relieved to learn from the sales team that the gaskets were available and a date was quickly made. They arrived at exactly 9am and after 3 or so hours the servicing was done.The man who came was polite and conscientious and a credit to the company. I am surprised that these windows have not taken over upvc as they are so versatile and user friendly with none of the downsides that affect plastics.I cannot see any reason why my windows will not carry on for many years to come.Probably the best investment I have made on my home.

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Scotinwales's Response to IvanJohnson's Review

Written on: 03/08/2019

Hi
Are you still happy.
I am looking at the ultra slim but am concerned about some of the negative reviews

Reply to this comment
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Ivanjohnson's reply to Scotinwales's Comment

Written on: 05/08/2019

Hi,
Yes, I'm still happy.
My windows are still working brilliantly and no leaks.
I haven't read any of the other reviews but my experience is only
positive.

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“A very happy customer !”

★★★★★

written by duMcDaniel378 on 08/02/2017

About 18 months ago, I bought a set of frameless doors, and a matching window, running all the way across the back of my kitchen. I only have good things to say, both about the product, and the quality of service provided by SunSeeker. The windows and doors look brilliant. They (almost) completely disappear when folded back, they let so much light in when left closed, they retain heat really well, the finish is high quality, and they are comparatively well priced against similar products. The fitting and aftercare from Sunseeker has been a textbook lesson in how to do things right; courteous and professional staff have been on-site, workmanship is great, and a follow up request for help, 18 months later, was met with a great response. I'm totally happy to recommend both the product and supplier.

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“I LOVE MY SUNSEEKER DOORS!”

★★★★☆

written by Joondev on 14/04/2016

I can’t get over how much I am still enjoying my fabulous amazing doors!!! I live in a small terraced house with a small garden which faces north so I needed to maximize the amount of light that comes in. Most of my limited budget went on having the rear wall of the house replaced by Sunseeker’s doors with the thin metal frames, so more glass. They fitted them in a couple of hours or so and they look amazing and all my friends are envious!!! P.S. I would have given 5 stars but for the price!

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Fifilagrande's Response to Joondev's Review

Written on: 11/01/2017

Hi there, Are you still completely happy with them 9 months on? I'm hoping so as I'd really like to get them but just wary of some other reviews. Your thoughts would be appreciated, many thanks.

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“Fantastic Doors have transformed our room”

★★★★★

written by C-Seth on 12/04/2016

We’ve had a small sun room added to the back of our house which is accessed from the lounge. We had a set of 3 ultraslim doors from the lounge to the sunroom and a set of 4 doors to the garden. It wasn’t cheap! I did a lot of research on the internet and via our architect and builders before choosing Sunseeker’s ultraslim and there was nothing comparable so we went for it. Very nervous before the installation as I started seeing negative reviews about the company. It all went well though and the doors are fantastic! No complaints so far and we will certainly post them if that changes!

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Fifilagrande's Response to C-Seth's Review

Written on: 11/01/2017

Hi there, Are you still completely happy with them 9 months on? I'm hoping so as I'd really like to get them but just wary of some other reviews. Your thoughts would be appreciated, many thanks.

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Scotinwales's reply to Fifilagrande's Comment

Written on: 03/08/2019

Hi
Did you go ahead?
I am looking at them now but concerned by some of the negative reviews!

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Scotinwales's Response to C-Seth's Review

Written on: 03/08/2019

Hi
Are you still happy.
I am looking at the ultra slim but am concerned about some of the negative reviews

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Scotinwales's Response to C-Seth's Review

Written on: 03/08/2019

Hi
Are you still happy.
I am looking at the ultra slim but am concerned about some of the negative reviews

Reply to this comment
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“Doors required adjustment, but overall very good”

★★★☆☆

written by Skylerl228 on 12/04/2016

We had a large expanse of doors fitted earlier this year and after a week they seemed more difficult to slide. We called sun seekers and they said to make sure that the guides were free from grit and dust, which we did. It didn’t improve so we called again and had to submit a form for an engineer to call, which took a couple of weeks. Don’t know if its relevant that as the very hot spell was just after installation, some of the metal might of expanded and has now contracted making the door frames a tight fit. Anyway, the engineer came and adjusted the fittings and tested the doors and they have been okay ever since. No wonder people get annoyed because this should have been done properly to start with as the company shouldn’t need to go out twice to every customer.

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Fifilagrande's Comment

Written on: 11/01/2017

Hi there, After they were fixed, are you still happy with them 9 months on? I'm hoping so as I'd really like to get them but just wary of some other reviews. Your thoughts would be appreciated, many thanks.

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Scotinwales's Comment

Written on: 03/08/2019

Hi
Are you still happy.
I am looking at the ultra slim but am concerned about some of the negative reviews

Reply to this comment
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Asked by Warypete on 7th February 2019 Report this content
Can anyone help with the question of Fensa and building regulations please? Sun Seeker doors are not Fensa registered and by law all replacement windows need to be “certified” that they meet building regulations. Has anybody had any problems with this please?

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Answers (2)
Report this content UltraSlim Written on: 28/11/2019
According to SunSeeker Doors website: "Fensa is a private company that confirms a standard of compliance, which is used by house owners to show compliance; a Fensa Certificate is not a legal requirement – but *compliance* is. SunSeeker Doors is a design & manufacturing company, not a dealer, and therefore we are able to issue our own compliance certificate to our customers."
Report this content UltraSlim Written on: 28/11/2019
According to SunSeeker Doors website: "Fensa is a private company that confirms a standard of compliance, which is used by house owners to show compliance; a Fensa Certificate is not a legal requirement – but *compliance* is. SunSeeker Doors is a design & manufacturing company, not a dealer, and therefore we are able to issue our own compliance certificate to our customers."
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