1st Central Car Insurance Reviews - www.1stcentralinsurance.com

★★★☆☆
3.4 / 5
64% of users recommend this
  • Customer Service

  • Value For Money

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1st Central Car Insurance - www.1stcentralinsurance.com
1st Central Car Insurance - www.1stcentralinsurance.com

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 13/12/2017 by BruceMurray361 (1 review written)

No customer service skills, awful communication. Was charged £220 because of their mistake. Was not treated well. AVOID… Read Full Review

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★☆☆☆☆

“Dreadful customer services”

Written on: 07/12/2017 by Acthell (1 review written)

Policy not even started they undervalued the car and want £35 to amend it. Promised a call and the liars say WE undervalued it. Yeah right who in their right mind hands over £12k then values it at£8k. Lying so and sos. No call back even though we escalate a complaint. AWFUL. AVOID. Very angry… Read Full Review

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★☆☆☆☆

“Absolutely appalling company with limited customer...”

Written on: 06/12/2017 by brob78 (1 review written)

Absolutely appalling company with limited customer support. Ridiculous cancellation fees and for this reason should be avoided… Read Full Review

1St_Central's Response to brob78's Review

Written on: 08/12/2017

Hello,

I am sorry to hear that you are unhappy with the service you have received.
All of our fees are stated in your policy terms and conditions.

Please e-mail us and we can look into this further for you if you wish.

Kind Regards 1st Central

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★★★★★

“very good”

Written on: 05/12/2017 by bigash123 (1 review written)

very good service helpfull… Read Full Review

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★★★★☆

“Happy as I can be after a week”

Written on: 02/12/2017 by 402Graham (1 review written)

Very happy at present but only been a customer for a week, have been well informed of what my policy includes and all numbers and contact details should I need to make a claim. We impressed that some additional extras added only a few pounds to the monthly direct debit where as some companies charge £15 plus a month for similar or the same things. Time will obviously tell whether they can live up to their promises, but so far so good… Read Full Review

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★★★★★

“Brilliant!”

Written on: 01/12/2017 by Ryanb483 (1 review written)

Excellent service,cheapest insurance i could find to meet my needs. Also a free dash cam is included as a thankyou for choosing 1st central insurance! What more could you want. Would and have recommended 1st central to family and friends as they are easy to contact and deal with,very competitively priced and the free gift was not expected but very appreciated… Read Full Review

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★★★★★

“fantastic”

Written on: 01/12/2017 by Hood289 (1 review written)

cheap insurance,friendly stuff,value for money… Read Full Review

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★★★★★

“Easy quick efficient”

Written on: 30/11/2017 by JairoDuncan (1 review written)

Easy to use website with a person on the end of the phone should you need it. I’d recommend for a simple affordable policy… Read Full Review

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★★★★★

“Got my insurance on line really simple and...”

Written on: 30/11/2017 by urFernandez23 (1 review written)

Got my insurance on line really simple and straightforward been with you before never any problems… Read Full Review

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★★★★★

“Happy customer”

Written on: 29/11/2017 by Chilledveganlover (1 review written)

Great service quick and easy to find insurance and easy to use website… Read Full Review

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★★★★☆

“A bit long winded”

Written on: 28/11/2017 by Gentrywc492 (1 review written)

The process of insuring online is a bit long winded, some questions on compare the market were good but some like job type were unclear… Read Full Review

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★★☆☆☆

“Penalties too much”

Written on: 26/11/2017 by RylanMaynard245 (1 review written)

Got insured with 1st direct two years ago. I have had to pay over £400 in penalties fo direct debit failures . This is not right and there get out clause is ‘it’s in the agreement ‘ not good enough . I now have 3years no claims. Time to move on… Read Full Review

By 1st Central

Written on: 01/12/2017

Hello,
Following your review can you please email customer.relations@1stcentral.co.uk.
In the email please provide your DOB and full address so we can look into the matter.
Kind regards,
1st Central

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★☆☆☆☆

“DO NOT USE IF UNDER 25”

Written on: 18/11/2017 by Claytong123 (1 review written)

You never find out how good an insurance company truly is until you have a claim. And this year I had my first. And the way they dealt with it was awful, didn’t inform me of all the fees when taking out the policy. After I even asked them on the phone about it. Then they denied it. I then asked for them to check records and get back to me which they never did. Then I had to sell my old car so I had to cancel thmy policy now they want to charge me £1280 to cancel. They have been awful since… Read Full Review

By 1st Central

Written on: 20/11/2017

Hi,
I am really sorry to hear this.
I will message you directly to obtain further details.

Regards,
1stCentral

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By 1st Central

Written on: 21/11/2017

Hello, I am sorry to hear that you are unhappy with the service you have received. Please e-mail us and we can look into this further for you if you wish. Kind Regards 1st Central

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★★★★★

“Joes car review ”

Written on: 17/11/2017 by EllenOrtiz410 (1 review written)

I bought my car insurance on line and I found it was so easy to complete the forms, the lay out was very simple to fill in, and the after service is excellent. Would recommend your company to family and friends… Read Full Review

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★★★★★

“Very competitive quote!”

Written on: 16/11/2017 by ZafiraRH (1 review written)

After our renewal came through having gone up once again we searched using compare the meerkat and confused.com. It was compare the meerkat that came up with best deals and 1st Central stood out. Definitely better value for money in comparison for what you get for your money. I like that we have a low excess making it affordable should we need to claim, and the extras like key cover are a bonus.Hopefully they will prove themselves worthy through our first year with them!… Read Full Review

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★★★☆☆

“Shame website link didn’t work”

Written on: 16/11/2017 by 401Fisher (1 review written)

Used both confused.com and compare the market. But the link from confused.com didn’t work, had to call directly to find that the cost was higher as they then had to re-rate the policy. Very frustrating to have to go over everything all over again, asked to speak to a manager as policy went up by £120. While on hold for over 10 minutes went back onto iPad and compare the market to see if that link would work. Completed the process before the manager picked up my call and even got the policy… Read Full Review

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★★★★★

“good service”

Written on: 15/11/2017 by sabdou31 (1 review written)

good service from a lady call cathrin , she was very helpfull and i would describe the product to my friends and family… Read Full Review

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★★★★★

“BEST SERVICE”

Written on: 15/11/2017 by ShashiSharma (1 review written)

1st Central is very professional and straight Insurance provider. I found what I was searching for. I shall recommend this company to all my friends… Read Full Review

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★★★★★

“Absolutely fantastic firm”

Written on: 15/11/2017 by Poppybell (1 review written)

Excellent money for value and great service they had everything I was looking for and a quick service… Read Full Review

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★★★★★

“Easy, clear and simple process ”

Written on: 15/11/2017 by Carolx (1 review written)

I have had insurance with 1st Central before and was pleased that they could offer me a competitive rate once again. The website is simple to use and my documents were emailed to me promptly. Good service and i would feel confident recommending 1st Central to family and friend. … Read Full Review

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