West Cars Sales, Newington, Kent

i looked at the car i bought for this garage at the end of 2014..the salesman who's name began with G pointed out that the rear handle did not work properly but it would be replaced before i pick the car up but as it was new year holidays he wouldnt beable to get the part for another week....i went on a test drive with G he drove a couple of miles and pulled up so that i could drive back....he said to me just pull away slowly because the hand brake will release automatically but it didn't G saying it must be Renault's that do that...back at the garage i agreed to buy the Citroen people carrier and paid the deposit with my Lloyds bank credit card...arrangements were agreed that i would pick the car up a week later the faulty rear door would be fixed and i would pay the balance with my debit card...when i picked the car up the rear door wasn't repaired and it was suggested that i ring a week later...week later i was told the wrong part was sent and they would ring me when it arrives...so weeks later i mentioned that the cars hill start wasn't working and still no part for the rear door....more phone calls,visits and emails later i wrote to say i was taking the car to another garage as i didn't trust them with anything they may do to the car...i was to by this other garage i will have to take it to a main dealer as they are the only people that have all the fault numbers that the computer will show....to pass the MOT one tyre had to be replaced, this was done just before i picked the car up but after driving to Wales and finding this tyre flat and taking it to ATS in Wales and then told the other 3 tyres are almost illegal and the new tyre went flat because the valve had been damaged when the tyre was being replaced to get the car thru the MOT...when i got home i had all tyres replaced by Halfords (£421 19).i then took the car to the main dealer,after investigation it was found that the EGR valve needed replacing (£946.26) and the rear door clip (£103.70)was fixed.i was told that the water pump was knackered (£412 20)and the air conditioning was not working (£949.20) but i haven't had that job done yet...front discs and pads were found to be dangerous and replaced (£186.00).shortly i will be having the clutch replaced which was also faulty at the time i bought the car from this garage (£1283.27) but only because under section 75 of the consumer credit act 1974 and the fact that i paid £200 on my credit car i have been able to get Lloyds bank to pay me £2768 towards the cost of making this car road worthy....finally...IF YOU ARE GOING TO BUY A CAR FROM THEM MAKE SURE YOU PAY AT LEAST £1OO ON YOUR CREDIT CARD.. THE BANKS HAVE HAD A LOT OF BAD PRESS BUT THANK YOU VERY MUCH LLOYDS...

just purchased a van from west car sales,if I had seen reviews before hand I don't know if I would have gone there,but I did and well,great price van,great service,more than happy,i would not go to the same hotel is spain,if I read there reviews,and I would not shop in b and q if I read there reviews.but I do,good luck west we will keep in touch

After reading the reviews on this website I was a little bit weary of purchasing a vehicle that westcarsales had, I still however pursued to go and view the vehicle.

A guy called James picked me up from there local train station, upon arriving at westcarsales the sales manager named Geoff ?? approached me he offered me a drink and was very helpful, therefor we got to looking at the car.

I then took the car for a test drive, which i noticed a few little problems, i returned to the garage and had a chat with Geoff, he agreed to sort all the problems i noticed,

Upon picking the vehicle up 4 days later everything was exactly how i wanted, i drove it again everything was spot on !!!

i returned to Geoff to pay for my car, he was ever so polite and helpful,

after reading all of these reviews i was at first a little scared you could say, but after going there and actually speaking to these people for yourself i think you would change your overall perspective of this company,

i could not complain about one thing, i had a few little problems after buying the vehicle, but they was quick to send a guy out and get it rectified,

although there are some bad reviews, i think we have to take in to perspective how many vehicles this company sales, when i was there , there was many of happy customers it seemed,

ive spoken to other people who have purchased from this company and they was very pleased with the vehicle and service they was provided with, every company is going to have its good and bad points, i think we just need to take a view on the number of cars, commercials and customers this company has to deal with.

so all i can say is although there are some bad reviews don't judge them until you have been for yourself, because the service i got from westcarsales and its staff was A1!!! :)

I am 250 miles away from West car sales. I spotted a car in the Autotrader, they assured me it was spot on both bodily and mechanically. I decided it was the car for me. A sales man named G**** l**, they would hold it for me, He also told me the deposit would be refunded should I not buy, but as I was travelling so far its best they hold it for me. I booked a train at £90 and a hotel at £55, plus extras lets say total £200 inc taxis meals etc.I arrived an hour before it was due to have an MOT (their decision). Upon viewing the car it looked pretty good, until they started it, the Cam was knocking. I asked him to leave the car were it was and went for a walk and I called a specialist friend of mine who strongly advised me not to buy as if as he suspected it could run into thousands. I had 2 options, one was to take a chance or the other was to get a train so I could get home. I went to the station and got the train. I called him ti explain he seemed fine, I asked him to "not to take the £200 from my c/card". He said he wouldn't. When I got my card bill a few weeks later the money had been taken from my account Therefore I would think STOLEN is the correct word to use. I am know trying to get it back, they are playing cat and mouse, saying I should only deal with THE SALES MAN WHO MADE THE DEAL WITH ME, but you guessed it he's never there. On top of my return train fair wasting 2 days holiday, I reckon Im out of pocket by at least £570. These are total roques I would say the lowest of the low to entice someone to their showroom from 250 miles away knowing full well the car was not in the condition they had stated then rip someone off because the car was a piece of scrap, no words can cover what or who they are, but there is one thing in life I have learnt, what goes around comes around.

I am now looking to take this case to court as low life like these should not be allowed to trade. I implore you "DO NOT BUY FROM THESE PEOPLE".

Bought car 15 January 2014, what a shame I did not check reviews first. This company sells dodgy cars, the salesman said he would fixes the EGM and it was all written down on paper, therefore on what was agreed we purchased the car on good faith, as the light was not showing the fault anymore. Few days later after purchasing the car the problem of EGM returned which has continued up-to this very date. The ongoing problem occurred about three times. Even resulted in a threat to forcefully to remove my husband. After we have spoken numerous occasion to give us back our money. West cars sales refused. These people are bullies, arrogant . It all ended that I involved Trading Standards. I wrote them (west car sales)my requests and gave reasonably time to fixes the car.(2wks) Well they did not fixes the car, but pretended that the delay was due to awaiting a part from Germany. Well west cars sales made a mistake and informed me the part cost £2000. I paid £4250.00 for the car. I highlighted the fact back to The rude man from west cars sale, that no way west Cars sales was going to pay out and also I did not believe him. He then pretended the part was cancelled from Germany. It was never ordered!!. West Cars sales! had NO!!!! Intention of fixings the car. I spoke to other people in the car field and they informed me that these people sound awful, and dragged it out so that I would get fed up and collect my car... They got me to sign a receipt to reflect I collected it not fixes. If that gives them any strength in a court order., I will pursue this as the car they sold me is not roadworthy. Plus there is other ways to get my unfair treatment across. Including busy telling people about this company and not to buy from them. My car issue is ECU. Very rude people, who like to use information to win you over, which is not true. This is a world of Internet. and getting answers is very easy now a days . Well the previous customer reviews below proves my CASE. I am a God fearing woman. God will repay them for they deception, "sow what you REAP". Or if they don't understand the higher authority then this will help "What goes around comes around" Amen Show less

Terrible after sales, never returns call..... Now left with a car that might not be economical to repair, dealer not offered any assistance. In the process of reporting to this to Trading Standards and taking case to the Small Claims Court. Never thought buying a second hand family car could turn into such a living nightmare!!!!!

I brought a vauxall Vivaro van just under a year ago from west car sales, sadly I didn't read the reviews before hand.

The salesman told me about the van, previous owners, what it was used for etc for which I believed. After requesting a few jobs to be done on the van before I purchased it, it was ready to be picked up. The guy told me the paperwork for the jobs would be ready to be picked up in a matter of days and he would ring me. No phone call. I rang him over and over again asking for them, I ended up ringing the garage they used myself and they sent them to me. The van after only a few weeks started to lose power, I rang the guy up from west car sales and it was such a struggle to get hold of him or a straight forward answer "can I ring you back" he even once told me he wasn't in the office so I thought I'd ring the office number, guess who answered!!!

After being given a number of a mobile mechanic and having to arrange the repair myself the mechanic replaced the maf sensor for which has failed again as he used a pattern part(over £200). Within this year iv travelled only average yearly mileage and replaced the maf sensor twice, fuel filter, two tyres with additional 2 on the cards, wheel bearings, a seized up handbrake, egr valve totalling over £800 and the clutch has been on the way out for months, it's just waiting for the money to be able to pay for it, roughly another £750. I understand it was a 2nd hand van and nothing is perfect but it just seems like its one thing after another, even my trusted mechanic I use said it looks nice but I brought a rotten van off west car sales.

I wasn't going to bother with this until the last straw for me. I was told, one previous owner, a carpenter like myself so why can I see the previous signwriting of "Morrison" the utility services(gas and road works) on the van. It really has been expensive and hard work dealing with westcar sales, I sadly wouldn't recommend them to anyone.

I would like to note iv always brought 2nd hand cars/vans and iv never wrote a negative review on any of the dealerships, please choose very carefully before using westcar sales. Chris-sittingbourne kent

I purchased a car from West Car Sales and 2 weeks later noticed oil under my car after it had been parked, the car also juddered a lot when idling. I took it back to West Car Sales who had it for a day and told me there was definately no oil leak and the juddering wasn't that bad and probably just needed new spark plugs. I took the car away and immediately booked it in for a service with a trusted garage i have always used for previous cars. The mechanic here did not end up doing the service due to finding a huge oil leak, suggesting a head gasget issue, a blowing exhaust and a feul injection fault.

I phoned West Car Sales to explain, they agreed to have the car back and investigate the problems. They collected my car from me and i was told it was being taken to Swanley that afternoon to be looked at. A few days later they called me to say they agreed with all the faults and were going to put them right but due to the head gasget needing to be sent away and skimmed it would be a few more days. Well 3 and a half weeks passed, with me phoning them every other day to be told yes it will be ready tomorrow etc(which it never was)! I could rarely speak to the same person, i was rudely spoken too, and was even hung up on by one salesman! Excellent customer service hey!!!!

I ended up asking for the name of the garage in Swanley where my car was being fixed so i could call them directly only to be told by a salesman that it wasn't in fact there but at a local garage. I phoned this garage and was told the date my car arrived with them which was a whole week after West Car Sales collected it from me! So god knows where my car was or what they were doing with it for that week.

I ended up just dealing with the garage that were fixing my car and not even bothering to call West Car Sales any more.

I would never buy a car from West Car Sales again, they are more than happy to take your money and cant do enough for you unitl you drive away and then they couldnt care less about after sale care. The worst customer service i have ever experienced! Rude, arrogant and totally unprofessional!

My advice to everyone AVOID at all costs.

I brought a car from West car sales at the end of last year and part exchanged my old car. My previous car had out standing finance on, but they agreed to clear this for me. I accepted the trade in book price value for my car as although I could of probably done much better privately on what they offered, I didn't have the funds to clear the finance prior to a private sale. I agreed with West car sales that my finance on my old car would be cleared prior to my bank direct debit date, to prevent me having to make any further payments after our agreed trade in amount. My direct debit date came and a payment came out. I contacted West car sales who stated that they had sent a cheque to my finance company and would send me a cheque for the payment that had come out. Several weeks passed and it transpired that West car sales still hadn't paid off the finance on my car, this left me in a difficult position as I could not cancel the direct debit without resulting in damaging my credit rating. West car sales then contacted me again in a rush to clear the finance suggesting they had sold my old car, fortunately it was then cleared, but 3 weeks later than we agreed.

Despite making several phone calls, sending a letter, and emails, I still haven't seen my cheque for the extra payment that came out leaving me £140 out of pocket. Three months have now passed since the sale and I doubt I will ever get a cheque.

On the plus side the car I have brought from them is pretty good, and was exactly as described. If West car sales could sort out their accounts department I believe they would be an excellent company, but the impression I've been left with is just a that they are only interested in making a quick buck and anything after that simply doesn't matter. I'm sad to say I won't be using them again.

West car sales are very friendly and very helpful in getting me from the train station. I wasn't allowed to make a test-drive which I found strange. Anyway, car looked fine so after the payment I drove off.

Dashboard engine fault light came on, so I returned to West Car Sales and they told me it's just a service light. He'd call me later to tell me how to reset it. Never called me. That turned out to be my first repair - replacing the Glow Plugs which cost me around 100GBP.

I had tested the A/C at West Car Sales, but with the cold British weather the wind quickly felt cold. However, when I was driving through Italy with 32+ temperatures it didn't cool at all. Turned out to be a 400GBP repair because the A/C condenser was completely broken.

This was a 2008 car which I expected to be perfect and I paid a lot of money for. I never heard from them again after repeated emails.

In the end: Great car now after it was fixed. West Car Sales will not deal with any problems after sales. I didn't hear a single word since I bought the car.