StubHub Reviews - www.stubhub.com

★★★★☆
4.4 / 5
89% of users recommend this
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Latest Reviews

★☆☆☆☆

“SH sold My Tickets Twice, the Blamed and Charged Me”

Written on: 28/05/2019 by marklshaffer (1 review written)

I too will not do business with stub hub again. I offered to sell five front row tickets for Lion King on my access page, because I could not attend. I received an Stub Hub email stating that my offer would expire shortly and recommended I lower my price. I accessed my page, lowered the price, and changed delivery to upload the PDF tickets (to speed up deliver). Two tickets sold. Then on one day Stub Hub sold the remaining three tickets twice, once by delivering the PDF copies and once by… Read Full Review

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★☆☆☆☆

“selling ticket”

Written on: 23/04/2019 by steves3030 (1 review written)

i uploaded photo of my mobile tickets as requested by the stubhub site, they accepted the tickets, a day before the event they cancelled the ticket and charged me £50 saying my ticket was invalid, they did not even try to contact me to explore other options, when I spoke to them, they said my tickets where not in the right format, when I pointed out they had accepted them, they basically said tough, awful service… Read Full Review

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★☆☆☆☆

“Totally Cheated Me!”

Written on: 12/12/2018 by stubhubcheats (1 review written)

I bought two tickets on StubHub for a concert. When I downloaded the ticket, it said restricted view which was not dislosed. I called and they would not help me to exchange for a not restricted view ticket. I felt absolutely cheated and will never use them again… Read Full Review

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★★☆☆☆

“Too Big to Care”

Written on: 26/09/2018 by Stuartst498 (1 review written)

They seemed to have a decent selection of tickets but trying to deal with a huge company like them if you have a problem is really difficult. I tried calling their customer service because I was having problems choosing the right seats, and waited forever to get a hold of someone. Then they had to transfer me which made me wait longer. I just hate dealing with big companie shwere they don't seem to care at all about the little guy just buying a couple of seats to a baseball game… Read Full Review

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★☆☆☆☆

“VIP tickets with no VIP access”

Written on: 11/09/2018 by Breanna80 (1 review written)

I paid a premium for VIP tickets to the Dierks Bentley concert at the Tampa Mid Florida Ampitheater. When I got the tickets it said that they were show tickets only and we would not have access to any of the VIP areas (club/lounge). At this point they are just really expensive seats that I could have paid half as much for. I contacted them on 9/11/18 and they said they contacted the amphitheater and were told that certain VIP seats do not include the lounge. I contacted the amphitheater and… Read Full Review

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★☆☆☆☆

“Guarantee is a joke!!!!!!!!!!”

Written on: 20/07/2018 by gseye (1 review written)

In May I bought 2 tickets for Warped Tour in 2 different orders, each around $50. One was delivered through the mail, the other was electronic. I was supposed to get the electronic one 2 days ago, then they changed it to 1 day. I was told yesterday that the seller had until midnight last night. The concert is today. This morning, still no ticket. I chatted with Stub Hub and they guarenteed that I would get a ticket within an hour. They said the seller would have to pay the difference. An hour… Read Full Review

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★☆☆☆☆

“Tickets were bought through stubhub and they relisted...”

Written on: 19/12/2017 by christla (1 review written)

Tickets were bought through stubhub and they relisted them to sell. They day before the event I called to make sure they were delivered to new seller. They said, yes everything is done(because I was new to this). I called back the day of event to double check. The lady said, your good seller got tickets. You should get paid 3-5 business days. All my orders showed delivered. Check my account today they took more more out because one of the sellers cancel. I wouldn't neither to business with them… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 08/12/2017 by review3845923847 (1 review written)

No cancellations, no exceptions, no matter how soon you ask. Poor customer service. They don't care. Buy somewhere else and protect yourself… Read Full Review

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★☆☆☆☆

“Stub Hub 100 % guarantee Worthless ”

Written on: 18/09/2017 by 446Watkins (1 review written)

I bought tickets through Stub Hub for a college football game. When I received the tickets, they were for Student Only. I'm not a student and I can't use them. When I called Stub Hub and told them about my problem, they told me there was nothing they could do. If I could rate Stub Hub less then 1 one star I would… Read Full Review

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★☆☆☆☆

“distaster”

Written on: 14/05/2017

On the 10th of may i tried to book tickets to capital FM summertime ball however the site kept on saying still in Que, so i was in the Que for 2 hours until i gave up. I tried on the 11th then i was waiting in the Que for 1 hour finally it said book your seats and as i clicked on the seats they sold out then i clicked on 4 other seats and it still said sold out even though they told me i was 1st in the Que… Read Full Review

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★☆☆☆☆

“SEATING VIEW”

Written on: 03/02/2017 by Sadie209 (1 review written)

BE CARE IN THE SEATING DEPICTIONS. I BOUGHT TICKETS WITH OBSTRUCTED VIEW BUT THE OBSTRUCTION WAS NOT DEPICTED IN THEIR RENDERING… Read Full Review

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★☆☆☆☆

“keep personal data ”

Written on: 14/01/2017 by O'Hara99 (1 review written)

they only deactivate your account. But, retain your personal data. not satisfied customer… Read Full Review

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★☆☆☆☆

“Not convenient!!!”

Written on: 29/09/2016 by Jairo150 (1 review written)

I couldn't sign into my account right before a concert. I called customer service. They told me they can help me unlock my account. Mean while im on my way to the concert. They told me they couldn't help me & I would have to reset my password which I tried more than 16 times. I asked to talk to manager was on hold for 45 mins. Total time on phone was 2 hours and 24 mins. I was late to concert. I don't recommend stub hub to anyone buying tickets last minute. Customer services reps are rude!… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE, DON'T DO IT, RESIST THE URGE!!!!!”

Written on: 21/09/2016 by jlj1209 (1 review written)

Ordered tickets to a concert, good seats, expensive tickets (more than they would have been if you could have purchased from the venue). Tickets never came. I was told they were delivered, regular delivery put in your mail box, no signature, no proof of delivery. Called STub Hub they were not helpful. I was told the seller could not have the tickets reprinted. I was suspicious, why would a venue not reprint tickets? Perhaps they were not obtained in a way that the venue wants to support. So no… Read Full Review

Andiamo's Response to jlj1209's Review

Written on: 29/09/2016

If your tickets were for "general admission", no venue will reprint them. On the other hand, if they were for a specific seat in a specific block they should be easily reprinted.

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Andiamo's Response to jlj1209's Review

Written on: 29/09/2016

If your tickets were for "general admission", no venue will reprint them. On the other hand, if they were for a specific seat in a specific block they should be easily reprinted.

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★☆☆☆☆

“Ruined my birthday”

Written on: 16/09/2016 by Jo11 (1 review written)

I survived stage four cancer so my son bought me tickets to a football game. We drove for 1 1/2 hours just to be turned away because the tickets were apparently reported missing by the owners and cancelled. My husband offered to buy new tickets but I was so humiliated I chose to go home. I will never use your service. You runied my birthday… Read Full Review

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★☆☆☆☆

“Ruined my birthday”

Written on: 16/09/2016 by Jo11 (1 review written)

I survived stage four cancer so my son bought me tickets to a football game. We drove for 1 1/2 hours just to be turned away because the tickets were apparently reported missing by the owners and cancelled. My husband offered to buy new tickets but I was so humiliated I chose to go home. I will never use your service. You runied my birthday… Read Full Review

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★☆☆☆☆

“you suck”

Written on: 13/07/2016 by pie1234 (1 review written)

I was not happy with my experience because it took too long, kicked me off and deactivated my Fancode(worth $250)i won in a contest for no reason at all. I didnt even get to use it and now i cant so thanks alot you terrible piece of garbage (: I will never use your site and I will make sure no one i know will use it either. Bye (((((… Read Full Review

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★★☆☆☆

“Sold me bad tickets, horrible CS proving they were wrong”

Written on: 02/04/2016 by Holtch469 (1 review written)

I bought tickets to a Garth Brooks show in Louisville. He announced a show in Columbus Ohio after that. Columbus is closer so I listed the tickets for sale for the Louisville show. At a loss mind you. I sold them. New buyer refused sale when the ticket time on the printed tickets was for a 10:00 pm show not the 7:00 pm show I thought I had purchased and listed. Guess what, when I went back and tried to print my clearly listed 7:00 pm show tickets it too says 10:00 pm when I print them. 45… Read Full Review

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★★★★★

“love stubhub”

Written on: 03/03/2016 by Jared474 (1 review written)

access to sold out shows if you are able to pay for it, why would you not sign up… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 30/12/2015 by lasher15158 (1 review written)

Purchased tickets to be mailed to us. they were stolen. Was told it isn't stub hubs fault (even tho they don't require a signature upon delivery). Was told they could try to reprint tickets but if the people who stole the tickets showed up they would get to stay in our seats!?? But hey its ok, because if we call stub hub at the event they would try to get us other comparable seats. I said what if there were no comparable seats-sorry not our problem. Not worth the risk!! If you cannot… Read Full Review

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