Knowepark Caravans, Livingston, West Lothian Reviews

Click here if this is your business
★★★☆☆
2.6 / 5
43% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Knowepark Caravans, Livingston, West Lothian - Ask a question now

Media Gallery for Knowepark Caravans, Livingston, West Lothian

Knowepark Caravans, Livingston, West Lothian

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Shockily poor customer service”

Written on: 03/09/2018 by Karinau291 (1 review written)

On Sunday 26 August 2018 we called in at Knowepark on a very wet day to view a motorhome. The salesman who clearly didn`t like being out of the showroom or getting wet came to the van we were viewing. We agreed to return to have a look when the weather improved and called to say we would return on a dry day, We were unhappy with the external condition of the van and decided not to go through with the purchase. On returning to our own motorhome we were met by the workshop manager who told us he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★☆☆☆☆

“RIPP OFF ”

Written on: 27/08/2018 by GrahamGray (1 review written)

Popped in to look at used Motorhomes saw one we liked and asked them to look at our van. The owner and another 2 staff looked outside and inside said it was all good. They would be happy to do a deal providing the get a mechanical check on our van. We left it for three weeks and negotiated a trade in price and I left a £500 deposit. I then took the van back to them after taking all our stuff out and cleaning to be checked. The van i was buying was marked on there website as SOLD. A few days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 1
★★★★★

“Superb Service ”

Written on: 04/08/2017 by Queenofglasgow (1 review written)

The Knowepark team have always offered a tremendous setvice, attending to the needs of my Hymer (The Queen of Glasgow). I have used the service 3 times now and each time has been a great experience. Communication is slick, problems are competently fixed , the price has been very fair and as a consequence, has been quickly built . I can't recommend the service highly enough… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“Amazing Servicing Department”

Written on: 20/02/2017 by PhilTheCamperMan (1 review written)

The Servicing Department is amazing - I have previously had long-standing problems with the inability of the (large capacity) battery in my camper van to cope with running a compressor fridge when camping off-site (i.e. without an electric hook-up) in spite of the van being fitted with a large solar panel. Other companies have always said "compressor fridge? you need to stay on sites with electric hook-ups". At Knowepark Caravans, the Servicing Department put a lot of effort into investigating… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★★★★★

“Amazing - Best in Scotland”

Written on: 27/07/2016 by WendyatEastHaven (1 review written)

We have just had an amazing experience with the Hymer repair centre at Knowepark. Everything right from the pre-repair telephone advice service right through to the carrying out of the repairs themselves has been first class. We can not recommend the team at Knowepark highly enough. After three years of trying to find a company in Scotland (and believe me we have tried hard) able to carry out competent and efficient repairs to our Hymer we have found a team who are knowledgable, skilled… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“Customer Service Parts & Repair”

Written on: 22/02/2016 by kmGalbraith305 (1 review written)

Staff in Parts Dept; were ACE at finding the part I needed,also the same goes for the Service Dept;As was the time before at repairing the control unit for the waste water tank.5 star service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“Brilliant Customer Service ”

Written on: 13/02/2016 by themohoers (1 review written)

My wife and I own a Bailey Approach Autograph 730 and we were in the Motorhome and the electric went off after further investigation I narrowed it down to the Battery charger and confirmed it was this by plugging in the electric hook up cable and found that the leisure battery was being drained also our solar panel was not producing any charge to the battery either. I called Knowepark Repairs and Warranty department at 14:30 on Friday 12th Feb 2015 and spoke to an advisor and explained the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“Efficient and friendly service”

Written on: 16/01/2016

As a new customer to Knowepark five years ago I received efficient and friendly service ordering a new camper and trading in my 9 year old Hobby. Everybody from management, sales, parts and service during the years have been great, dealing quickly with various maintenance problems. I have no hesitation in recommending Knowepark… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Trade in”

Written on: 15/11/2015 by 175Dawson (1 review written)

Went to them offered me 7000-7250 for my caravan against a coachman caravan.Then wanted me to leave the caravan for three days yes three days to examine the van.unbelievable.traded in vans before through glossop caravans and cross urn price given took van to them all done in a few hours and a free overnight stay.contacted a dealer in north England they will send a guy up to look at van offered 8250. If ok take van to them free night on site free exchange of motor mover.this is customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“I visited Knowepark on a few occasions to purchase a...”

Written on: 19/10/2015 by 1969Tennant (1 review written)

I visited Knowepark on a few occasions to purchase a new motor home I found to get the salesman attention was near impossible, to try to get him eventually to fetch the keys to the van I wanted was near impossible. He seemed uninterested in assisting my partner and I who were about to buy a van which cost over £50,000, I eventually drove 260 miles to Hayes of Darlaston West Midlands got excellent service and got the same van £2000 cheaper and with a lot of extras that Knowepark were not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Motorhome ”

Written on: 17/10/2015 by Dominik286 (1 review written)

Recently bought from these people and only went cause was recommended by friend who had bought from them with no problem but there were numerous problems my purchase and every time I complained they didn't get back there useless n Bob Findlay senior is a ignorant man was either take it or leave it attitude there customer service leads a lot to be desired the guy on the gate to let u in to service is as ignorant and his swearing is terrible the knick name him rusty he's no rusty with his… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

Had same bother what an ignorant man if I was working there I'd move elsewhere wouldn't work for a man like Findlay heard staff have to lie to keep there jobs told me he stands by what he sells but puts items out that are faulty don't buy from Knowepark go elsewhere they never call u back if there's a problem n awe Findlay can do it shout

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Customer service experience is laughable”

Written on: 17/08/2015 by werdna1205 (1 review written)

I visited Knowepark at the weekend (Saturday)to purchase a caravan. I had been looking a a few used vans prior to thinking about purchasing a new van. When asking for the peg numbers, had been informed that the sales staff were busy at that time. I waited in the reception area for someone to become available. One of the sales team came in and when asked by the lady at reception if he was free, he waved keys at her and proceded to enter through the back. when he came back out he did not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“shop around”

Written on: 03/07/2015 by Rolandow374 (1 review written)

Please shop around before committing to a purchase there is no room for negotiation here and I saved 2000pounds buying the same caravan elsewhere. They have a very bad take it or leave it attitude but believe me other places would welcome your business .salesman was not helpfully at all and unless they are getting a sale they are not interested … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★☆

“new motor home worry-service excellent”

Written on: 21/05/2015 by FinleyGonzalez (1 review written)

Visited knowpark after buying new motorhome from them in December last year. Fault with water pump and ready to leave for Camino de Santiago in 10 days time. Woukd like to say that this is our fifth new motor home and have never experienced such a professional and caring team of workers. We had vehicle checked diagnosed and repaired within one hour. Team were fabulous and I would not hesitate encouraging our friends to deal with them. I had been awake all night worrying bout opinions on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

Think u were one of lucky ones but once again he sent out a faulty product if this had been checked on service and habitation check it would have been sorted before you go it oh n another thing he never give service check lists out or habitation checks lists so how do you know these things were done I've had three caravans and Motorhome never got any service book stamped or paperwork he's a money grabber that's all n don't think they have ever done a check properly or I've had a perfect product from them with nothing wrong with even new caravans

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Babycakes52's Comment

Written on: 13/11/2015

How can you possibly think anybody will believe what you say if the company is that bad then why the hell did you buy 3 caravans/motor home from this company that you are slating at every turn !!! I think you are trying to make this family run business look bad probably wouldn't surprise me if you were trying to get business for yourself ( local competitor ) not good practise polmnot 38 have a word with yourself

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 2 Comments
★☆☆☆☆

“new van purchase”

Written on: 19/03/2015 by ysScott289 (1 review written)

Absolutely useless! Went here in November 2015 to view the coachman sales person told me to call the factory my self about upgrades and awning size and querys this should have been the salesman posistion and not mine. We returnd on several ocations to get the fully auto sat, awning also exterior aditional light and on every ocaition the sales person really dint show any intrest and just past us on to someone else and left every time no further forward and the days were getting closer to picking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Excellent customer service!”

Written on: 10/12/2014 by autocruiseoakmontpaisley (1 review written)

We have purchased three motorhomes from Knowepark Caravans, both second-hand and new. All vans have been serviced and had warranty work carried out by them. We have nothing but high praise for all the staff we have dealt with in the sales team; repair/warranty department; service department and the shop. On a number of occasions we have asked for advice which was freely given, often with options provided which did not always lead to the most expensive solution. Any work carried out was done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Response to autocruiseoakmontpaisley's Review

Written on: 18/10/2015

Did you get paperwork to say habitation check and service was done cause no one does and when u go to sell your Motorhome caravan elsewhere you need Finlay's attitude was to me that's why u will have to come back to me as I don't give paperwork so you can sell it elsewhere oh n buy the way he's good at claiming on th warranty think he sends out items damaged so he can claim on warrantys

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Absolutely Usless”

Written on: 30/10/2014 by Reynoldsxg303 (1 review written)

OMG all we wanted to do was order a couple of windows and a few bits and bobs for our motorhome, just getting the right person to order them from was an ordeal, several phone calls later (no callbacks which they said they would do) and I got the parts man, and just as someone on here commented, he sounded utterly disinterested, he even yawned whilst talking to me! We were told we would get them within a week or two, at least three months later and numerous phone calls we finally got them. My… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

Agreed all they want is money useless people

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
Read 1 Comment
★☆☆☆☆

“Terrible Service!”

Written on: 23/05/2014 by piHarper346 (1 review written)

I recently purchased a new touring caravan from Knowepark. The service we got when purchasing the caravan was fantastic. However, when it came to collecting the caravan the service was the worst I've ever experienced. When the saleswoman took my husband up to pay for caravan we were informed his card would not work on there machines as Santander cards have a smaller chip than others. At no point were we warned about this prior to making the long journey out to collect it. She tried several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bmb779's Comment

Written on: 26/05/2014

Completely agree,service is abysmal,it's a wonder they are still in business,just as we'll they have no local competition.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

Did u get a habitation certificate cause I've bought three n never had one also had service done n never had paperwork

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 2 Comments
★☆☆☆☆

“misguided advice”

Written on: 16/05/2014

Suffered an attempted break in August.blind and fly screen were both slashed. Knowepark said they would get replacement and no need to claim on insurance. Still waiting , despite a contact made by us a couple of months ago. I guess as both us and the caravan are eldelry our custom doesn't matter. We bought our first van from the firm 42 years ago when it was at another place and it was a family concern.C'est la vie, but it's sad to feel that we have been let down.and our insurance won't pay… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

There useless at Knowepark owner is horrible man

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“POOR SERVICE KNOWEPARK”

Written on: 21/03/2014 by Alex132 (1 review written)

I booked my caravan in for a fridge repair and drove the 25 miled to the dealership. I was told this would be around 2 days for the job to be completed and they would call me once done. No call was received and I had to ring 3 times to chase this up. I asked if everything had been checked and was assured all was working well. When I collected the caravan I returned the 25 miles home, plugged in the mains to get the fridge running and it came up as a fault code on the lcd panel. I called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Polmont38's Comment

Written on: 18/10/2015

They never call back in unless it's for money think he hates them using phone he probably takes phone calls from there wages I paid the 9000 cash n two people checked next day got a phone call there was 20 pound short when office checked it had to go right up n give them twenty pound this tells me we're ever money was put someone took twenty pound from it n owner made sales person call me how mental is he I should have kicked up fuss but thought I'll just go up with other twenty pound it was laughable.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
overview