Vanarama Reviews - www.vanarama.co.uk

★★☆☆☆
1.7 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE VANARAMA”

Written on: 21/09/2020 by Dalec71 (1 review written)

Disgusting service, Wrong Spec on vehicle, over charged me by £2500, it then took me 6 months to recover my money… Read Full Review

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★☆☆☆☆

“Zero care for customers”

Written on: 05/11/2019 by markospence (1 review written)

Car ordered delivered was wrong spec. Not possible to retrofit missing options. Contract cancelled, I am now without a vehicle for at least 4 weeks until I can get a new lease vehicle. No compensation offered. Only reimbursed ferry cost for me to collect from mainland (I'm in Belfast). No offer of temp car or cover my costs of gap vehicle. Really disappointed as I am an existing customer at end of one lease and was signed up for a new lease. Needless to say, will not be back. Customer care… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 22/02/2019

Unfortunately the vehicle we were quoted would arrive within 3-4 weeks didn't. Vanarama's slogan "We'll keep you updated all the way throughout your purchase" is totally incorrect as the only way to be updated is to call or email several times a day, copying in multiple contacts. We were let down on delivery and as you'd expect its everyone else's fault. Customer services called to acknowledge they had received my complaint and I never heard from them again despite emailing for an update as… Read Full Review

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★☆☆☆☆

“FALSE ADVERTISING”

Written on: 01/12/2018 by 215Underwood (1 review written)

FALSE ADVERTISING, REPORTED TO TRADING STANDARDS ###### Look on the reviews at reviews.co.uk ########## I passed Vanarama a quote I had been given for them to price match (or give me £50 amazon vouchers if they couldnt as per their promise). They never priced matched it and neither did they come good on their promise for the £50 Amazon voucher. They just ignored all future emails and calls!… Read Full Review

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★☆☆☆☆

“CONTRACTORS BE AWARE ”

Written on: 02/07/2018 by Vanaramasuckcamelscocks (1 review written)

Vanarama and lex autolease are two companies to avoid like the plague, I have had a one year old van off the road for six weeks due to engine failure and multiple warning lights on, not only have they ignored my emails and calls they have not supplied a replacement vehicle although fault is under warranty but they have continued to take monthly payments they beggar belief and to be frank don't give a to $$ and bounce the problem backwards and forwards between each other. I even had a… Read Full Review

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★☆☆☆☆

“Six weeks without van”

Written on: 02/07/2018 by Vanaramasuckshit (1 review written)

One year old Berlingo has three warranty recall faults and no date to fix any of the issues as the parts are not in stock this company should be investigated by trading standards, as a one man band I have had to purchase another vehicle so I can go to work and feed my kids STAY AWAY FROM THEM … Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 03/01/2018 by MelvinNorwood389 (1 review written)

Sent the wrong van, then tried to blame it on me. I would never have agreed to a 3 seater van as I have 4 kids. From the start I queried if they had the correct information, the assured me they had. The third party company they used to deliver the van said this happens all the time with this company. I've had to pay a cancellation fee as they refuse to take the blame, also a cancellation for my insurance, Despite me booking the van they advertised online, they then say it isn't available? (why… Read Full Review

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★☆☆☆☆

“Provided wrong information on sale and cost me alot of...”

Written on: 21/12/2017 by DixieDickson21 (1 review written)

I have never given a company a 1* review in my life, but I have never been so disgusted and disappointed with a company. Only after your money and will say anything to get it, stay FAR away from this company if you want to be treated as more than just a number. Great people when they want your money but worst customer service experience after they have it!!!!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 25/11/2017 by BrookePrince (1 review written)

Without a doubt the worst company I have ever dealt with. Poor communication and they never did what they said they were going to do. At one point I was being told that the advisor I wanted to talk too was on the phone, and when I asked to speak with a manager I was told that the advisor I had been asking about wasnt even in the office that day. Their 5* customer service pledge is a joke!… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“STAY AWAY - WORST COMPANY I HAVE EVER DEALT WITH!”

Written on: 18/06/2017 by jdodd123 (1 review written)

Warning - this is by far the worst company I have ever dealt with. I called Vanarama looking for a quote after a member of my family who had recently left the trade (not working for this company) recommended them to me. I originally spoke with a man who i can't name who provided me with a quote that was quite high, Vanarama's policy is that if you can provide evidence of a quote that is better than their's and they cannot match it, they will provide you with £50 worth of vouchers. I shopped… Read Full Review

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★☆☆☆☆

“False advertising ”

Written on: 16/03/2017 by laurabs76 (1 review written)

I highly recommend staying well away from this company. False prices advertised on the website, extremely poor customer service received. I have leased cars for 6 years and have never come across such a substandard company. Only wish I had read reviews before I wasted 4 weeks of my time dealing with this excuse for a lease company… Read Full Review

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★☆☆☆☆

“False advertising at its best ”

Written on: 16/02/2017 by NatalyaDaugherty (1 review written)

Absolute rubbish- initial advertisement of a vehicle for £360.00 including vat, upon requesting a detailed quote this quickly spiralled to £430 EXCLUDING vat. They are the most expensive of all of the rental companies i have dealt with and simply falsely advertise lower prices only to hike these up when a quote is requested - complete rubbish to deal with, no thanks… Read Full Review

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★☆☆☆☆

“Most expensive out of all leasing companies ”

Written on: 27/01/2017 by Squishgalaxy (1 review written)

Contacted and requested a quick quote gave them price an other comparisons deals and asked could they compete? £250 and mileage was told they could! Call handler then went on to ask for my contact details then read scripts of auto generated lines to then announce £282! I advised they were most expensive of all the leasing companies- so why say you can beat that quote after obtaining my private number and email! Infuriates me. Most unprofessional service and would not recommend. Most… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Front parking sensors are BLACK!”

Written on: 26/01/2017 by Enko (1 review written)

Ordered top of the range Nissan Navara Tekna in Savannah Yellow. As an extra option requested front parking sensors. They insisted on Vanarama's option instead of factory fitted (i had other options that could befitted at the factory only). When vehicle was delivered, the front parking sensors, on my colour coded bumper were BLACK. They are refusing to fix the problem. My email to them: Hello, Anything that is being sold as an additional option to the vehicle is not clearly described on your… Read Full Review

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★☆☆☆☆

“Ford Ranger R9 LGS”

Written on: 24/02/2016 by steelie (1 review written)

I have complained for over a year now to vanarama regarding water egrees to the rear bed of my pick up and have had no satisfaction from Vanarama Basically their customer complaints team have been less than helpful however Very nice! They now want me to come out of my contract and out me into another contract but transfer my outstanding monies from the old to a new contracts Thus there way of dealing with my complaint I haven't been able to use the vehicle for the purpose I bought it for … Read Full Review

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★★★★★

“Incredible company who care for the customer !”

Written on: 27/11/2015 by Maggiey168 (1 review written)

I'm not really sure why people have so been harsh on the reviews below about their vehicle being delayed slightly, that's the nature of the motor industry, manufactures can be delayed occasionally !! I have had 4 vehicles through this company and they have kept me up to date throughout the whole process. The salesman are friendly, professional and clearly have a high quality of training behind them. Out of my 4 vehicles i have ordered through Vanarama, I have had one which was delayed by 10… Read Full Review

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★☆☆☆☆

“Vanarama - dont touch them!”

Written on: 04/06/2015 by vlDawson100 (1 review written)

Awful service - promise the earth and don't call you back, not cheap either. Spending all their money on advertising and not training!!… Read Full Review

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★★☆☆☆

“Make sure you tell them you want a NEW van!”

Written on: 09/02/2012

The van turned up a month late. When it turned up it was 9 month old, it had 500 miles on and 3 month remaining of a one year tax disc. plus i am the second owner! When i phoned to complain, they said thats why they can do it for the cheep rate! The problem is there not any cheeper than anyone els. At the end of my lease i have to pay the price of a 3 year old for one thats nearly 4. BAD all round i think!!!!!!!!! … Read Full Review

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★★☆☆☆

“Finally got the renault van 3 weeks after they said it...”

Written on: 28/10/2010

Finally got the renault van 3 weeks after they said it would be delivered. Not even an apology, very pleased to see it though. opened up the van and they had forgot to ply line it, 7 days later they come to do the job. Boooked in for 9am thats the earliest slot, hoping not to lose more money on lost wages.11.45 they turn up and spend 90 mins doing it, so after re loading the van I had lost at least half a days wages. So the moral of the story is if you want to lease a van dont mind spending £… Read Full Review

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★★☆☆☆

“This reveiw is one still in progress. Ordered a...”

Written on: 16/10/2010

This reveiw is one still in progress. Ordered a renault trafic the first week of September having been faithfully promised to have it first week of October.I went with vanarama as they promised this deadline, they were not the cheapest. I rang them three days before delivery date and they said the classic Oh we were just about to call you line. I must have rang them 20 times since then same story its in then its not in but in the mean time I am paying £150 pounds a week van rental. The problem… Read Full Review

Autorama's Comment

Written on: 04/11/2010

Hi there, sorry to hear that the service you have recieved from us at vanarama has been less than satisfactory, to say the least . We have had real supply problems with Renault in particular. It's not made any easier by the fact that quite often we are in the hands of the dealer and the manufacturer in terms of getting updates etc. However this is not an excuse and the fact that you have had to call so many times is not acceptable. I know we may have blown it in terms of being able to supply you your next vehicle but I genuinely welcome your feedback and I will make sure that we use it to improve our service levels. please feel free to contact me directly if you would like to discuss this further. Once again thanks for the feedback. Kind regards Andy Alderson, MD

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Lucas007's Comment

Written on: 03/11/2015

Shocked at poor response, empty words from a MD that demonstrates style over substance. All talk and no compensation or comparable olive branch. Talk...talk...talk...goodbye.

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