Landmark Hotel, Marylebone

Having just returned from a trip to London which was a surprise trip at a supposed 5* hotel I must say I have returned not impressed. When we checked in I was told that I had to pay £200 deposit for the mini bar and dining/bar -something which I couldn't understand as had paid so much for hotel room and also didn't mention this on hotel own website or trivago site I'd like to point out. Having not transferred my money into my account as I didn't think I would need anything at this point of the stay my partner had to do it therefore resulting in them not having any money for the 2 day stay as this was a surprise trip and I told them they wouldn't need to pay for anything. Room was ok, didn't think it was worth what I had paid and seeing the room charge notice on reception I would expect more in a room of a cost of £700! I'd just like to also point out that if you book double room with "breakfast" it means English breakfast not continental as I specifically booked "breakfast" as we're not keen on continental. Again something I pointed out the receptionist when checking in and she said no no it's only continental when booked online?!? - as said I wouldn't of booked continental I would have paid a bit extra for traditional English. When I checked my booking details next morning and it didn't state what they were saying I booked I queried with reception but the gentleman said it doesn't state which breakfast and I told him I wouldn't book continental as am not keen and he shrugged his shoulders and said he would find out and get back to me - which he didn't . When you read reviews about the staff here they say about top service etc I didn't see this. On returning to the hotel in evening after trip to covent garden we decided to go to 222 bar but when asked if we could have a drink the rude lady made a face and bluntly asked " mmm are you hotel residents" uh yes we are! It just seemed like because we were not professional in a suit 40 year olds or a family we were treated differently like we shouldn't be there or that mummy and daddy had bought the trip as a gift and we shouldn't be given an outstanding or going out of way treatment. Would I recommend to friends/ family no- well unless your over 40.

The landmark hotel in Marylebone is a little (well not that little) gem. It's often overlooked as it's not the most central of hotels but that's a mistake. It's next to marylebone station and tube so you are only ever a few minutes away from london's tourist destinations and nightlife.You walk into the hotel and the first thing that hits you is the huge atrium housing the impressive winter garden. This is the place to take your mum for afternoon tea. It will give you loads of brownie points and give her plenty to boast about to her friends in the 'my son's better than yours' stakes.The rooms are huge. I usually opt for a twin that has two queen size beds, sofa and enough room to bring your mates back and have a mini disco.The room service isn't cheap. If you're feeling a little tight you can always hope across to M&S to get nibbles etc but you must opt for the breakfast in your room. They come up and lay a table out for you (it also doubles as a mini oven). Its a real treat.Watch out for the deals with champagne included. If you time it right you can get room, breakfast and champage for £200 which is well worth it. i'd definatley recommend it for it's old school charm.Go to the Landmark 5 star hotel in London if you want a special treat!!!