CR Smith Double Glazing Reviews - www.crsmith.co.uk

★★★★☆
4.4 / 5
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CR Smith Double Glazing www.crsmith.co.uk

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Latest Reviews

★☆☆☆☆

“Horrendous attitude and even worse ”

Written on: 03/11/2020 by 82O'Brien (1 review written)

We bought a house a year ago which had an expensive CR smith conservatory and windows, now out of guarantee. Every window has been incorrectly installed, at different angles in the frames (which suggest poor measurement and perhaps over sizing), every gasket perished, every one leaking and glazing starting to fail. The service we used was their Fix, and started badly with an extremely ignorant and aggressive surveyor - almost bounded him out the house for his unprofessional attitude. Fix claim… Read Full Review

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★★★★☆

“Do not believe all you are told.”

Written on: 20/09/2020 by Chirsty (1 review written)

My sole reason for using C R Smith was because I liked the slim frame, other windows have quite chunky frames. Be very careful of what the salesman tells you. I get a lot of reflected light coming in which affects my eyes and I was told they would supply special glass to stop this. Came at extra cost of course!!! Well believe you me IT DOES NOT WORK, so do not waste your money. I couldn't fault the workmen, they were competent and very polite, BUT they were going to walk away and leave me with… Read Full Review

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★☆☆☆☆

“No completion certificate after three years”

Written on: 11/08/2018

CR Smith completed a conservatory for me in 2015 and despite numerous attempts to contact them about this since, I am yet to receive the completion certificate. The only time they have returned one of my calls is when I enquired about a new front door. Terrible customer service… Read Full Review

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★★☆☆☆

“Poor surround work”

Written on: 19/04/2018 by DamariCullen (1 review written)

Had two windows done. Excellent windows, great wooden sills. Internal plastic surrounds put on by bored looking disinterested apprentice worth a couple of blobs of mastic. Proceeded to fall off when blinds were put up. Had to glue on myself with some difficulty. Poor and shoddy workmanship. Plenty of companies. Go elsewhere and avoid this lot… Read Full Review

Cr_Smith's Comment

Written on: 03/05/2018

We're sorry to hear about your experience and would like to discuss this further with you.

Could you please contact our Customer Services team directly? We are unable to locate your details.

Thank you.

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★★★★★

“Amazing workmanship”

Written on: 16/04/2018 by Rotanne (1 review written)

I had windows replaced as not happy with previous firms work. Delighted with all aspects of the work from quite to the finished windows. Window fitters were very professional and painters did amazing finish on filling and varnish. Can only wish I had used this company again and not wasted money.amazing finish on woodwork and very little mess which fitters insisted on clearing up although I said I was happy to do this. Would not hesitate to recommend this company to friends colleagues and… Read Full Review

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★★★★★

“CR Smith conservatory”

Written on: 31/03/2018 by RonMcintosh (2 reviews written)

CR Smith came and gave a good price for starters and salesman was friendly and explained the whole process from start to finish on our conservatory which we are totally delighted with. From day 1 from salesman, architech, production manager and all the workers were friendly and explained everything too us and never had a problem at all. communication was excellent and never had to call and ask questions but feel if i had too they would of been brilliant as usual. Definately recommend too… Read Full Review

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★★★★★

“Good external sliding door”

Written on: 28/03/2018 by redP (1 review written)

While we did pay a bit of a premium they key things are 1. Everything explained and all questions answered 2. If it's not right then CR Smith will remake and not fit poor products 3. Product is good quality The door was fitted to time. Fitters were polite, efficient, and tidy. Door has been installed for a year and has been great. Good design, with sliding door going behind fixed door (opposite of the old one). The newer design is easier to keep clean and runners have been consistently… Read Full Review

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★★★★★

“Hard workers.”

Written on: 11/03/2018 by McAllister370 (1 review written)

Arrived on time. Worked hard. No mess… Read Full Review

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★★★★★

“New Conservatory”

Written on: 11/03/2018

Very pleased with our new conservatory, the workmanship and professionalism during the build. We find it so relaxing it is the perfect place to unwind after a hectic week at work… Read Full Review

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★★★★☆

“Pretty happy but”

Written on: 09/03/2018

Installation team worked incredibly hard. Very efficient and didn't leave any mess. Felt sorry they were under so much pressure to complete the job in a tight timescale. Had a few snagging issues… Read Full Review

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★★★★★

“Great Front Door”

Written on: 09/03/2018 by Jeanirv (1 review written)

Excellent front door made of pvc and glass, door opens and closes without sticking in all weathers. Highly recommended quality door. Had problems with old door sticking and being hard to open in different weather, problem now solved with this quality door from cr smith. Tradesmen turned up when they said they would and done a great job… Read Full Review

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★★★★★

“windows with a difference”

Written on: 08/03/2018 by Fernandal61 (1 review written)

I have used CR Smith in the past and when I needed a window replacing and a repair to an existing window the company were my obvious choice based on past experience. Very good service and after sales care… Read Full Review

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★★★★★

“more than satisfied”

Written on: 08/03/2018 by caza1966 (1 review written)

I would recommend C.R. Smith to any of my friends. The work they did on fitting my new door was amazing from start to finish. All work was done in a timely fashion and they workmen cleared up all the mess straight away. I was happy with the price I paid and also the timeframe, from the salesman coming out to the house to speak to us to the work being completed. The workmen were very friendly and efficient and I had no problem leaving them fitting the new door while I had to go out for an… Read Full Review

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★☆☆☆☆

“Product not fit for purpose”

Written on: 06/03/2018 by eriklangskaill (1 review written)

'I purchased a CR Smith front door less than a year ago. Every time it rains water pours in from underneath it. I have had countless visits from CR Smith to put it right with a range of excuses from 'It's an unusual combination of wind and rain' to 'Unless your door is locked its not water tight' I would never purchase another CM Smith product again. CR Smith take nearly a week to arrange call outs (I assume as they have so many problems to deal with) Buyer beware!!!… Read Full Review

Cr_Smith's Response to eriklangskaill's Review

Written on: 08/03/2018

Hi,

Please accept our apologies for the issue you have experienced. As agreed our project manager reviewed the situation yesterday and made the necessary adjustments to the door. He returned today to check the adjustment had resolved the issue.

Further to our telephone conversation this afternoon, I will visit you personally at the earliest date that is convenient for you.

Martin McLuckie
Head of Service

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★★☆☆☆

“Great product, diabolical customer service”

Written on: 30/10/2017 by DeeMGee (1 review written)

We had whole house windows replaced in February. Love the window BUT they have a big problem in the office. We’ve been waiting for a small cheque to compensate us for a rug that was ruined by one of their fitters. They keep telling porkies or passing the buck. They obviously don’t want/ Intend paying me!! They even used the poor fitter has to pay card!! Great windows but they need to get their office sorted out. We have been most definitely NOT recommending to friends who ask us about… Read Full Review

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★★★★★

“Great service from drawing board to completion”

Written on: 05/09/2017 by jomo6058 (1 review written)

We wanted a sunroom with a solid roof. We got what we wanted; a good quality product at a fair price. CR Smith gave a highly professional service from our first consultation right through to the final details. We were kept informed throughout the building process of diary dates for each of the trades, everything ran smoothly and any questions were answered quickly and satisfactorily. The tradesmen themselves were efficient and tidy and their work was of a high standard. We are delighted with the… Read Full Review

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★★★★☆

“Windows and conservatory”

Written on: 22/08/2017 by Highlandpony (1 review written)

Very pleased with workmanship and after care from CR Smith. All workers worked hard to get job finished and tided up after them selfs every day. Would recommend… Read Full Review

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★★★★★

“Exelant workmanship”

Written on: 13/08/2017 by krCollins277 (1 review written)

Happy with the Windows and the aftercare.prompt service… Read Full Review

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★★★★★

“Excellent service C R Smith”

Written on: 11/08/2017 by Gollerfamily (1 review written)

Could not have asked for a better service, Windows and door exceeding our expectations, clean and tidy workforce no mess left, they even hoovered as they left the rooms. Had a small chip on one window which was replaced with no problems at all. We are so delighted with the service from start to finish, we would definitely recommend C R Smith… Read Full Review

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★★★★★

“Replacement of all windows and back door ”

Written on: 04/08/2017

Every installation excellent. Fitters did a great job every time. Exactly as I expected having used CR Smith several times previously. Windows have been commented on as vast improvement on original ones which were most definitely NOT CR Smith! Absolutely no complaints whatsoever… Read Full Review

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