Boohoo - www.boohoo.com

We contacted you yesterday evening (13/01/2021) regarding an issue with a jumper purchased as a Christmas present. I want to thank you for the speed and ease at which the problem was resolved. A replacement garment was ordered during the Live Chat and received by us at 13.00pm the next day. I couldn't believe it! A wonderful service. Will not hesitate to buy from Boohoo again.

Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't mention in the Covid-19 banner that there would be a delay! I will never shop there again - this is further reinforced by the cold emails I keep getting from them that don't look at what I've communicated! I wouldn't recommend to my worst enemy.

I am sure that your cheap clothes will look magnificent on the waste tip.

However, please try not to to have first-world problems too much!

Of course the clothes you buy cheaply can always be sent back to the east, for burial.

And then the people who worked hard to make them them can dig them out of the ground to wear.

Or sell?

Who really knows what they do?

Made many purchases from boohoo, but most recent one I didn’t receive a couple of items from my order. I made numerous attempts (at least 10+) to contact them to find out where missing items were but did not receive 1 response back, nor was I credited for the missing items. So They basically took from me about $100. Because of their lack of customer service and failure to clearly give a dam about customers, I will never buy anything from them again!!!

Absolutely rubbish customer service! I spent over £300 with them in the last few days and one of the items weren't in stock despite it being shown in stock allowing me to make the purchase so they cancelled it. I wanted the item so was willing to comprising for the next size which was in stock, but given the error was Boohoo's they wouldn't honour the price of the order they cancelled even though it was their error and I just wanted the same item in an alternative size. I won't be shopping with these clowns again and the way I'm feeling right now might even send all the items back out of principle.

Libby Paisley Cold Shoulder Dress - after reading the reviews, I ordered a really big size. I am size 12, I ordered in two sizes just to be sure - 14 and 16. I couldn't even get the sleeve over my arm. My daughter, who is a size 8, tried and she could just to say get her arm in but said it was too uncomfortably tight. Such a great looking dress but rubbish sizing. I ordered another dress in a size 14 on the same order - that was huge and also had to be sent back.

I find it interesting that there is always some sort of code for a discount (great, right?) Well, it must be because the clothing isn't worth the original price to begin with but, it looks great to offer discounts so you believe you're getting your bang for the buck. I've ordered from boohoo twice now; twice too many. The delivery time is too long. My sister & I placed an order on the same day for the same one item. She paid for expedite shipping & I did not. I received my order before she did. The quality of the item I purchased, (Yes, just one item to keep me from having major disappointment in purchasing too much!) is basically a Hanes tee with a sticker on top. Will no longer look at this store nor purchase from BOOhoo.

I paid 16. For the xpress shipping as i needed the clothing for an event, they split order into two so i had to pay 16x2 for shipping. Clothes came and looked like halloween costumes. Terrible stitching, terribly made, terrible material! Now to send back, it's costing me another 14. 00! Learned my lesson and have nothing $46. 00 later so warning to you! I did not like a thing about any of the outfits and my teen daughters couldn't stop laughing bc i looked like a clown. Clothing were about two sizes too big - not true to size at all. I'll do my yelp review next.

Highly Recommended. Best service in the world. I never hesitate to share this company with my circle.

I made a order £44.99 at boohoo.com, for the parcel to be delivered fine, but all the 6 items of clothing includeing the order note form was faulty and damaged. They all were screwed up with dent marks and order note form screwed up to. I returned the items to boohoo for them to not refund me. They are keeping my money and they have the order. I do not know why they sent me all faulty clothes. Do not ever buy from boohoo tell everyone you know not to, worse company ever.