We contacted you yesterday evening (13/01/2021) regarding an issue with a jumper purchased as a Christmas present. I want to thank you for the speed and ease at which the problem was resolved. A replacement garment was ordered during the Live Chat and received by us at 13.00pm the next day. I couldn't believe it! A wonderful service. Will not hesitate to buy from Boohoo again.

Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't mention in the Covid-19 banner that there would be a delay! I will never shop there again - this is further reinforced by the cold emails I keep getting from them that don't look at what I've communicated! I wouldn't recommend to my worst enemy.

I am sure that your cheap clothes will look magnificent on the waste tip. However, please try not to to have first-world problems too much! Of course the clothes you buy cheaply can always be sent back to the east, for burial. And then the people who worked hard to make them them can dig them out of the ground to wear. Or sell? Who really knows what they do?

Made many purchases from boohoo, but most recent one I didn’t receive a couple of items from my order. I made numerous attempts (at least 10+) to contact them to find out where missing items were but did not receive 1 response back, nor was I credited for the missing items. So They basically took from me about $100. Because of their lack of customer service and failure to clearly give a dam about customers, I will never buy anything from them again!!!

Absolutely rubbish customer service! I spent over £300 with them in the last few days and one of the items weren't in stock despite it being shown in stock allowing me to make the purchase so they cancelled it. I wanted the item so was willing to comprising for the next size which was in stock, but given the error was Boohoo's they wouldn't honour the price of the order they cancelled even though it was their error and I just wanted the same item in an alternative size. I won't be shopping with these clowns again and the way I'm feeling right now might even send all the items back out of principle.

Libby Paisley Cold Shoulder Dress - after reading the reviews, I ordered a really big size. I am size 12, I ordered in two sizes just to be sure - 14 and 16. I couldn't even get the sleeve over my arm. My daughter, who is a size 8, tried and she could just to say get her arm in but said it was too uncomfortably tight. Such a great looking dress but rubbish sizing. I ordered another dress in a size 14 on the same order - that was huge and also had to be sent back.

I find it interesting that there is always some sort of code for a discount (great, right?) Well, it must be because the clothing isn't worth the original price to begin with but, it looks great to offer discounts so you believe you're getting your bang for the buck. I've ordered from boohoo twice now; twice too many. The delivery time is too long. My sister & I placed an order on the same day for the same one item. She paid for expedite shipping & I did not. I received my order before she did. The quality of the item I purchased, (Yes, just one item to keep me from having major disappointment in purchasing too much!) is basically a Hanes tee with a sticker on top. Will no longer look at this store nor purchase from BOOhoo.

I paid 16. For the xpress shipping as i needed the clothing for an event, they split order into two so i had to pay 16x2 for shipping. Clothes came and looked like halloween costumes. Terrible stitching, terribly made, terrible material! Now to send back, it's costing me another 14. 00! Learned my lesson and have nothing $46. 00 later so warning to you! I did not like a thing about any of the outfits and my teen daughters couldn't stop laughing bc i looked like a clown. Clothing were about two sizes too big - not true to size at all. I'll do my yelp review next.

Highly Recommended. Best service in the world. I never hesitate to share this company with my circle.

I placed an order for 7 items. Did not receive confirmation until 3 days later. Finally another 5 days I received an email saying my items were shipped, but they failed to provide a tracking number. Finally after thorough research, I find that my items will be arriving in 2 more weeks. This is after I paid for delivery.

Item number/code: DZZ92764 Item is shown as a swimsuit, with crochet details, which shows through to the skin. Purchased this particular item because of the detail. Received the item, and yes, the crochet detail was there, but its over the top of the swinsuit. You cannot see skin underneath, its just the black swimsuit with black crochet details over the top. It fits fine, but the reason i wanted the item was because of the detail shown.

I ordered a few things never got them there staff are rude My Question =11. Complaints Comment =. Order Information Close Order Number Delivery Expected: Earliest Delivery Thu 27 Jul 2017 09:00 BST Guaranteed Delivery Thu 27 Jul 2017 21:00 BST Retailer: boohoo Carrier: Hermes Visit tracking site Carrier Reference: Carrier delays: Thu 27 Jul 2017 10:06 BST In transit: Thu 27 Jul 2017 06:43 BST In transit: Thu 27 Jul 2017 06:27 BST In transit: Thu 27 Jul 2017 05:29 BST In transit: Thu 27 Jul 2017 05:28 BST Received by carrier: Thu 27 Jul 2017 01:00 BST Received by carrier: Thu 27 Jul 2017 00:59 BST Elec Advice recd by carrier: Wed 26 Jul 2017 22:40 BST Despatched: Wed 26 Jul 2017 20:20 BST Awaiting Despatch: Wed 26 Jul 2017 19:10 BST I want my money back please, you are doing nothing to help me, just sending emails saying you will get back to me in 48 hours. Your service is so slow but your quick enough takeing peoples money, plus this is going up on you face book page aswell

Love this item fits amazing

I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. 

I have purchased many items over a period of time from Boohoo and I am happy with the quality of the items. The problem I have experienced is trying to log back into account so that I can return a item. I was told by Boohoo that a new password had been sent to me, this would allow me to return to my account. I have emailed the Boohoo customer service and asked if they can activate my account after putting it on 'lock down'. On that same email I was told that my account would be activated ASAP. I am not very happy that it has taken 5 days for them to carry this operation out. If anything needs improving on the Boohoo website, I would say it had to be customer service. Hopefully my email will help to improve the website and it can be changed for the better.

Terrible customer service. Ordered 5 items & they sent wrong sizes for 3 but would not pay for return postage even though it was their error. There was no indication of it being a UK company until they tried to say the sizes were ordered in UK sizing. Took forever to get items in wrong sizes only to then pay a fortune to return. Terrible company!