Boohoo Reviews - www.boohoo.com

★★☆☆☆
1.6 / 5
15% of users recommend this
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Latest Reviews

★★★★★

“Problem solved”

Written on: 14/01/2021 by kringy (1 review written)

We contacted you yesterday evening (13/01/2021) regarding an issue with a jumper purchased as a Christmas present. I want to thank you for the speed and ease at which the problem was resolved. A replacement garment was ordered during the Live Chat and received by us at 13.00pm the next day. I couldn't believe it! A wonderful service. Will not hesitate to buy from Boohoo again… Read Full Review

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★☆☆☆☆

“Abysmal service.”

Written on: 13/05/2020 by McCrackenwy396 (1 review written)

Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't… Read Full Review

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★☆☆☆☆

“Remember the poor little Bangladeshi girls?”

Written on: 30/06/2019

I am sure that your cheap clothes will look magnificent on the waste tip. However, please try not to to have first-world problems too much! Of course the clothes you buy cheaply can always be sent back to the east, for burial. And then the people who worked hard to make them them can dig them out of the ground to wear. Or sell? Who really knows what they do?… Read Full Review

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★☆☆☆☆

“Never received items from order”

Written on: 06/02/2018 by Marcia23 (1 review written)

Made many purchases from boohoo, but most recent one I didn’t receive a couple of items from my order. I made numerous attempts (at least 10+) to contact them to find out where missing items were but did not receive 1 response back, nor was I credited for the missing items. So They basically took from me about $100. Because of their lack of customer service and failure to clearly give a dam about customers, I will never buy anything from them again!!!… Read Full Review

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★☆☆☆☆

“Extremely poor customer service ”

Written on: 02/01/2018 by mohammedu123 (1 review written)

Absolutely rubbish customer service! I spent over £300 with them in the last few days and one of the items weren't in stock despite it being shown in stock allowing me to make the purchase so they cancelled it. I wanted the item so was willing to comprising for the next size which was in stock, but given the error was Boohoo's they wouldn't honour the price of the order they cancelled even though it was their error and I just wanted the same item in an alternative size. I won't be shopping… Read Full Review

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★☆☆☆☆

“Ridiculous sizing!”

Written on: 18/12/2017 by 14Nichols (1 review written)

Libby Paisley Cold Shoulder Dress - after reading the reviews, I ordered a really big size. I am size 12, I ordered in two sizes just to be sure - 14 and 16. I couldn't even get the sleeve over my arm. My daughter, who is a size 8, tried and she could just to say get her arm in but said it was too uncomfortably tight. Such a great looking dress but rubbish sizing. I ordered another dress in a size 14 on the same order - that was huge and also had to be sent back… Read Full Review

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★☆☆☆☆

“Terrible quality”

Written on: 24/10/2017

I find it interesting that there is always some sort of code for a discount (great, right?) Well, it must be because the clothing isn't worth the original price to begin with but, it looks great to offer discounts so you believe you're getting your bang for the buck. I've ordered from boohoo twice now; twice too many. The delivery time is too long. My sister & I placed an order on the same day for the same one item. She paid for expedite shipping & I did not. I received my order before she did… Read Full Review

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★☆☆☆☆

“TERRIBLE TERRIBLE TERRIBLE”

Written on: 11/10/2017

I paid 16. For the xpress shipping as i needed the clothing for an event, they split order into two so i had to pay 16x2 for shipping. Clothes came and looked like halloween costumes. Terrible stitching, terribly made, terrible material! Now to send back, it's costing me another 14. 00! Learned my lesson and have nothing $46. 00 later so warning to you! I did not like a thing about any of the outfits and my teen daughters couldn't stop laughing bc i looked like a clown. Clothing… Read Full Review

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★★★★★

“Highly Recommended ”

Written on: 02/10/2017 by TeaganSlaughter340 (1 review written)

Highly Recommended. Best service in the world. I never hesitate to share this company with my circle… Read Full Review

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★☆☆☆☆

“All Boohoo Clothing Faulty and Damaged”

Written on: 22/09/2017 by RAStar08 (1 review written)

I made a order £44.99 at boohoo.com, for the parcel to be delivered fine, but all the 6 items of clothing includeing the order note form was faulty and damaged. They all were screwed up with dent marks and order note form screwed up to. I returned the items to boohoo for them to not refund me. They are keeping my money and they have the order. I do not know why they sent me all faulty clothes. Do not ever buy from boohoo tell everyone you know not to, worse company ever… Read Full Review

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★★☆☆☆

“Unsatisfied”

Written on: 06/09/2017 by VincentDaniel416 (1 review written)

I placed an order for 7 items. Did not receive confirmation until 3 days later. Finally another 5 days I received an email saying my items were shipped, but they failed to provide a tracking number. Finally after thorough research, I find that my items will be arriving in 2 more weeks. This is after I paid for delivery… Read Full Review

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★★★☆☆

“Item doesn't match the picture”

Written on: 01/09/2017 by Jazlene76 (1 review written)

Item number/code: DZZ92764 Item is shown as a swimsuit, with crochet details, which shows through to the skin. Purchased this particular item because of the detail. Received the item, and yes, the crochet detail was there, but its over the top of the swinsuit. You cannot see skin underneath, its just the black swimsuit with black crochet details over the top. It fits fine, but the reason i wanted the item was because of the detail shown. … Read Full Review

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★★★★★

“Fantastic ”

Written on: 01/08/2017 by lorna_may (3 reviews written)

Iv used boohoo on a number of occasions and not only are the clothes always reasonably sized and affordable, they are delivered on time. Iv never had anyproblems with them and would reccomend to anyone… Read Full Review

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★☆☆☆☆

“The worst shoping website ever”

Written on: 31/07/2017 by 23Edwards (1 review written)

I ordered a few things never got them there staff are rude My Question =11. Complaints Comment =. Order Information Close Order Number Delivery Expected: Earliest Delivery Thu 27 Jul 2017 09:00 BST Guaranteed Delivery Thu 27 Jul 2017 21:00 BST Retailer: boohoo Carrier: Hermes Visit tracking site Carrier Reference: Carrier delays: Thu 27 Jul 2017 10:06 BST In transit: Thu 27 Jul 2017 06:43 BST In transit: Thu 27 Jul 2017 06:27 BST In transit: Thu 27 Jul 2017 05:29 BST In transit: Thu 27 Jul… Read Full Review

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★★★★★

“Love love love”

Written on: 19/07/2017 by juPeterson180 (1 review written)

Love this item fits amazing… Read Full Review

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★★★★★

“Highly Recommended!”

Written on: 17/07/2017 by markmoranus (1 review written)

The best thing about shopping at OfficeCrave.com is that you can get all office necessities (including snacks and beverages) at one place. I recently bought some file folders and printer paper from them and as usual, it was a great experience. Thumbs up! … Read Full Review

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★☆☆☆☆

“Shipment always late”

Written on: 25/04/2017 by RoselynLyon169 (1 review written)

I order my clothes from 7 days ago and it is still not here yet. They refuse to refund me 3 days shipment, because they WANT to investigate the claim. 

I showed them screenshots of the order. They guaranteed the items to be here by April 21st and today is April 23rd. While it is 3 days shipment, I am here still waiting on my 8th day. 

Recommendation, order your clothes 3-4 weeks before the date that you actually need it otherwise you will be frustrated like me. Seriously need to question their
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Walterm3533's Comment

Written on: 28/09/2017

Happens all the time venders promise delivery they can't meet just to get your business .EBAY IS FULL OF IT .

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★★★☆☆

“Poor customer service!”

Written on: 14/04/2017 by 169Burns (1 review written)

I have purchased many items over a period of time from Boohoo and I am happy with the quality of the items. The problem I have experienced is trying to log back into account so that I can return a item. I was told by Boohoo that a new password had been sent to me, this would allow me to return to my account. I have emailed the Boohoo customer service and asked if they can activate my account after putting it on 'lock down'. On that same email I was told that my account would be activated ASAP… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 10/04/2017

Terrible customer service. Ordered 5 items & they sent wrong sizes for 3 but would not pay for return postage even though it was their error. There was no indication of it being a UK company until they tried to say the sizes were ordered in UK sizing. Took forever to get items in wrong sizes only to then pay a fortune to return. Terrible company!… Read Full Review

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★☆☆☆☆

“Upset Customer”

Written on: 27/03/2017 by ladyfcs (1 review written)

I have been ordering from Boohoo for over two year with no issues. However, lately I can't seemed to receive what I ordered. I ordered two dresses on March 14,2017. It is now March 27, 2017 and I still haven't received my order. The tracking number provided the USPS didn't even recognize. I've sent several emails and received no response. My event has came and passed, so please understand my frustration. Order at your own risk!!!!!… Read Full Review

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