Flowers 24 Hours Reviews - www.flowers24hours.co.uk

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Latest Reviews

★☆☆☆☆

“Flowers24Hours a Disgrace to decent florists everywhere”

Written on: 17/08/2017 by luisamcsweeney (1 review written)

My commplaint is the same at the negative ones below and follows a very similar story. Fantastic site draws you in with amazing images at premium prices. Company under the cloak of their Ts&Cs which state "they can substitute flowers if not in stock", actually mean they WILL substitute flowers to half the value you pay, that the flowers will be old stock, so they gain even more profit and will be arranged by unskilled workers (would love to call them florists but that would be an insult to… Read Full Review

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★☆☆☆☆

“Poor flowers & poor customer service, ”

Written on: 20/02/2017 by Azariat381 (1 review written)

Delivery had to be chased to ensure it was delivered and arrived at 8pm or after, the flowers had no water left in bouquet and were withering. Some flowers didn't open one week on. No response from staff, when we rang they requested pictures and still no response one week on. rubbish bouquet. No value for money and no customer service. Don't waste money ordering from them… Read Full Review

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★★★★★

“Great Service ”

Written on: 23/06/2016 by Harper223 (1 review written)

Customer service team took my order despite me phoning after closing time, in an incredibly helpful and cheerful manner which was much appreciated as I had previously rung my local florist in Wilmslow who had not been quite so willing to put themselves out! She assisted in my choice of bouquet with which, may I say, my sister was absolutely thrilled to bits! She could't stop raving about how gorgeous it was! A slight change to the delivery details which I made by email as She had left for the… Read Full Review

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Luisamcsweeney's Comment

Written on: 17/08/2017

Clearly a fake review written by the owner or one of the employees. Please check this contributor out.

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★☆☆☆☆

“Flowers look nothing like photos and they look like...”

Written on: 13/05/2016 by Brendenu418 (1 review written)

Flowers look nothing like photos and they look like they have withered. Extremely overpriced. Forced the receiver to pay 5 pounds for a second delivery attempt. Overall terrible experience… Read Full Review

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Luisamcsweeney's Comment

Written on: 17/08/2017

the exact same thing happened to me. I have lodged a complaint with Trading Standards through the CAB. Also lodge a complaint with the Advertising Standards. All easily done through their internet. This company have utter contempt for their clients

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★☆☆☆☆

“Horrible staff horrible service-shut this place down! ”

Written on: 24/05/2014 by 271Upton (1 review written)

Ordered fresh flowers and received dead ones. Complained and didnt hear anything back , kept emailing and phoning .. spoke to two members of staff who were very rude and didnt care one bit what the problem was etc and as expected nothing was done about it. It was an embarrassing situation as the flowers were for my mother in law. Still im waiting for a reply from the management. This place is a nasty place for flowers… Read Full Review

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Luisamcsweeney's Comment

Written on: 17/08/2017

the exact same thing happened to me.Lodge a complaint with Trading Standards through the CAB. Also lodge a complaint with the Advertising Standards. All easily done through these bodies internet. This company have utter contempt for their clients.

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★☆☆☆☆

“Valentines Day flowers arrived one day too late!!”

Written on: 17/02/2014

My partner paid premium Valentines Day prices for a same day delivery, but the flowers arrived ONE DAY TOO LATE!! I called Flowers24Hours customer services throughout the day for an estimated delivery time - first I was told sometime early afternoon, then in late afternoon I was told they were still making deliveries to City office addresses, and would be with us early evening. I even stayed at home to make sure I did not miss the flower delivery. Still no delivery by 9pm, so my partner bought… Read Full Review

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★☆☆☆☆

“Read the small print”

Written on: 31/10/2013

I ordered a beautiful arrangement for a friends birthday from this site. The flowers she received bore little resemblance to the ones I had ordered. What arrived was a very ordinary bouquet and not the beautiful arrangement displayed on the website. Customer services informed me that it clearly states that flowers may be changed if unavailable. In fact these were very similar to all the flower types in the original image just not in the same display as promised! They refused to redeliver the… Read Full Review

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Luisamcsweeney's Comment

Written on: 17/08/2017

Their small print is irrelevant really as at the end of the the the Consumer Rights Act of 2015 states that goods must be of merchantable quality and last a reasonable amount of time. From the sound of it your bouquet was neither of these things. Lodge a complaint with Trading Standards and also the Advertising Standards authority.

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★☆☆☆☆

“The Most Appalling Service”

Written on: 22/08/2013 by Picton (1 review written)

I called from California to order a large bouquet of Hawaiian flowers to be delivered to friends in London. I was told that the flowers were in stock and to expect an email confirmation of delivery. When no email arrived, I enquired and was told that the flowers had been delivered. My friends had received no flowers, so I enquired again. I was told that the flowers had been delivered to the wrong address to "a little old lady who didn't have much English". I was astonished at the suggestion… Read Full Review

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★☆☆☆☆

“Very disappointed!!!”

Written on: 02/10/2012 by lander (1 review written)

I bought a bunch of purple beautiful flowers, and the ones delivered were pink, I wouldn't complain about this, as flowers differ depend of the season, but the picture in the website had more than 20 beautiful big flowers, and the one delivered had 2 flowers and 4 tiny ones, all you see is a green plant with no flowers, Next time I rather go myself to find the flowers to the shop, I can find a better bunch of flowers in Sainsbury's for £2.50 and get a delivery person for £20, instead of the… Read Full Review

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Luisamcsweeney's Response to lander's Review

Written on: 17/08/2017

This seems to be following a terrible pattern. This company clearly advertising amazing arrangements to draw clients in then send exactly what they want that will give them the most profit. Report them to Trading Standards and the Advertising Standards Authoritiy.

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★★★★★

“Simply superb”

Written on: 17/08/2012 by roumani (1 review written)

Very good product variety. The online services are simply superb: instant updates; full tracking; the option to email the recipient, etc. Everything was handled smoothly… Read Full Review

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Rylock02's Response to roumani's Review

Written on: 26/08/2012

Excellent Service, will definitely use again. have used twice in the last twoo weeks and been very happy and so have the recipients.
Note to self to use the discount voucher next time.

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Luisamcsweeney's Response to roumani's Review

Written on: 17/08/2017

clearly written by an employee!

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★★☆☆☆

“Deeply Disappointed - Fruit Basket Delivery”

Written on: 20/07/2012 by Reasonable (1 review written)

My mum-in-law had just underwent a knee replacement operation and thought that although none of us could be with her (we're in Hong Kong), it would be great if she received a Fruit Basket from her two Grandkids as a surprise. I selected Same Day delivery, which meant i had to pay an extra 20 quid, but i was happy to do so, cos it would have been really nice for her to receive the gift jus as she came to. Anyway, I heard nothing the entire day, so the next day, I dropped an email to them… Read Full Review

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★☆☆☆☆

“Delivered late and wilted. *** EPIC FAIL ***”

Written on: 19/02/2012 by RP1790 (1 review written)

Flowers were ordered for a new girlfriend for Valentines day. Placed order on 30 Jan and paid the extra for delivery on 14th Feb. Flowers were actually despatched on the 12th, not delivered on the 14th (girlfriend home all day), no card left and eventually delivered to the neighbors on the 15th. As a consequence the flowers were 4 days old by the time they were received. Yes, they were wilted and in poor condition. Tried ringing the shop on the 14th between 4.30 and 6pm, no answer and… Read Full Review

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Luisamcsweeney's Response to RP1790's Review

Written on: 17/08/2017

Same pattern of this company providing exactly what they want to provide to give them the most profit. Disgraceful. report them to Trading Standards and the Advertising Standards Authority.

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★★★★★

“How wonderfully everything was handled !”

Written on: 10/12/2011 by hajra (1 review written)

I wanted everything to be best and there i got it ! My sister graduated with merit and i wanted to do something amazingg for her, something she cudnt think of and i do it for her and here i got the best way to congradulate her ! Everything was fantastic and she lovedd it ! :) Everything was same as it was photographed so that is what i appriciate the most ! I dont think of anything that i didnt like about it.. if i have to mark it out of 100 than i will rate it 100 :)… Read Full Review

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Luisamcsweeney's Response to hajra's Review

Written on: 17/08/2017

Clearly fake and written by the owner or employee. Please check out this person is for real!

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★★★★★

“Great Service”

Written on: 26/05/2011 by ebrar (2 reviews written)

Ordered flowers 4pm and was delivered within two hours , express delivery flowers were fresh as well , thanks alot , will shop again with flowers24hours… Read Full Review

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★★★★★

“Searching around I wanted to find a good arrangement...”

Written on: 20/01/2010

Searching around I wanted to find a good arrangement of orchids for my brother (as they're more man friendly!). Found a good item on the website and ordered it online - the payment process was a little slow but it pushed through in the end! The delivery was trackable and I got an email to confirm it was delivered. I'm impressed and would definitely use them again… Read Full Review

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