Tools4trade Ltd Reviews - www.tools4trade.com

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★★★☆☆
3.4 / 5
61.5% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid - customer service appalling if there are issues”

Written on: 24/10/2018 by Guest00000000 (1 review written)

Two items purchased. Both faulty inside a month. Had no end of trouble returning them and took forever. Situation made worse by rude man undermining the efforts of his staff to resolve the issues. I've spent hours on the phone and it still isn't resolved. Also inappropriate comments about us when courier took photo of delivery address… Read Full Review

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★☆☆☆☆

“AVIOD BUYING FROM THIS SHODDY INTERNET COMPANY!”

Written on: 19/08/2016 by Diggerbill (1 review written)

I would recommend avoiding buying from this company if you are reliant on your tools on a daily basis. You would be better off buying from Screwfix or B&Q if you have a fault they will exchange right away allowing you to continue earning wages! I bought a top of the range Brushless Dewalt Impact driver because I wanted reliability, after 4 months it became defective and kept stopping, I tried to get it exchanged but Tools4trade refused and offered to have it sent away for repair which will take… Read Full Review

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★☆☆☆☆

“Worst Customer Care, opposed to Committed Customer...”

Written on: 30/03/2016 by 450Wren (1 review written)

Spent nearly £400 on bosch cordless drill, recommended by store staff. Unit been repaired 6 times since new for same fault. Hex bit shoots out whilst being used. Time and time again same failure. Staff/ managers/owners don't give a monkey for customer service. Not helpful. Unwilling to offer any solutions. Not taking any more scat from them. Started legal process on there ass to get a full refund. They don't understand any other language. Watch this space!… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 20/11/2014 by Matas (1 review written)

Worst costumer service I've ever had to deal with! I received a faulty makita drill. Simply sent it back for replacement or to be fixed. Haven't heard back for two weeks. After 10 emails and 10 calls turns up they have managed to loose my drill. Who knows were it is and I was told my drill was not delivered. I provided tracking number and that clearly says someone from tools4trade received and signed for it. Then another 2 weeks later I was told my drill somehow got delivered to their… Read Full Review

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★☆☆☆☆

“DO NOT USE PLEASE BE WARNED...”

Written on: 22/04/2014 by Dustin480 (1 review written)

I placed a order 2 weeks ago never received my order tools4trade took my money and even though it states delivery 1-3 working days I chased them for 2 weeks finally got through to someone and was told I placed the order on a old website and the offer was no longer available. I told them I wanted my money back plus the cost of my phone call to a 0845 number from a mobile for a total of 15 minutes and they refused and unprofessional as they are the person put the phone down on me. I turly think… Read Full Review

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★☆☆☆☆

“in stock or not”

Written on: 02/07/2013 by stickley (1 review written)

Found drill on website in stock go to shop to be told not in stock, probabley because they are all on ebay for more than price in shop… Read Full Review

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★★★★★

“Could not be BETTER”

Written on: 08/05/2012

Absolutely brilliant - After looking on various web sites I ordered a Dewalt drill on Friday from Tools 4 Trade and was informed that item was despatched on Friday, New drill arrived on Tuesday (Monday was a bank holiday). Well packaged - wrapped to prevent courier seeing what was in the parcel. Tracked parcel via FedEx website. Could not have had a more pleasant experience. Will definitely use again… Read Full Review

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★☆☆☆☆

“very bad customer service”

Written on: 29/03/2012 by alicante (2 reviews written)

Quick despatch but wrong goods were received. Very rude on the phone and it transpired that my goods had be sent to another customer and mine to them. I was told to send goods back by 2nd class post and when they received my item back from the other customer they would send it on. I asked for the item to be collected, but was told it was too expensive. A good Company can be judged on it's performance in the way in which it deals with it's errors, this Company is clearly lacking. Find an… Read Full Review

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★☆☆☆☆

“No goods received”

Written on: 31/01/2012 by davidstarley (2 reviews written)

I never received the goods. Despite promises on the phone, nothing has arrived six months on. They claim they sent and could provide proof, but haven't. Said they'd send again, but didn't. Not worth the risk… Read Full Review

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★★★★★

“thoroughly good service ”

Written on: 06/12/2011 by evemolly (1 review written)

I decided to add my review as there were some VERY bad reviews of this coompany I placed my order - was told within one day that the item was out of stock and so would be a delayed for a couple of days - was told in 2 days that the item was dispatched and it turned up the following day cannot fault this for service and their price was the best I could find after extensive research have not tested the item yet but as it is in its original packaging - if it is faulty it is not their fault… Read Full Review

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★★★★☆

“Great Experience”

Written on: 10/11/2011 by schneeky (1 review written)

Was worried by so many negative reviews but you speak as you find and my experience was very good. 2 days after ordering I tried to call and failed to get through. Similar experience to the bad reviews:-( but the next day I spoke to a very helpful lady who said the good would be delivered in a couple of days. The goods in fact turned up from FedEx a day early in perfect condition. My experience was good… Read Full Review

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★☆☆☆☆

“Pathetic”

Written on: 26/09/2011

Item not arrived, no promised return phone call. Absolutely useless. Also fill reviewcentre with their made up reviews… Read Full Review

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★★★★★

“Excellent”

Written on: 10/06/2011 by JackieHoltham (1 review written)

Wonderful site, easy to order, prices are very realistic Overall excellent… Read Full Review

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★★★★☆

“Its Good.Will definitely use in the future.”

Written on: 17/05/2011 by Maria Julia (1 review written)

Its Good.Will definitely use in the future… Read Full Review

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★☆☆☆☆

“I placed an order for some tools for our Production...”

Written on: 13/05/2011 by johkat (2 reviews written)

I placed an order for some tools for our Production department and received an email to say the order had been processed and would be dispatched shortly. When I checked the status of the order online 5 days later it said the order was cancelled. They never notified me and after getting no reply from 2 further emails asking why it had been cancelled, I had to telephone them to make sure my payment had been refunded.
I will never trade with them again - their customer service is none existant… Read Full Review

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★★★★☆

“This has to be one of the best and most trustworthy...”

Written on: 13/05/2011 by Juma Blaq (1 review written)

This has to be one of the best and most trustworthy online companies on the internet. Many items ordered, some great, some small, but always receiving equal care and attention.Thank-you very much tools4trade.

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★★★★☆

“I enjoy using this site. Never a problem with...”

Written on: 11/05/2011 by Millie Morton (1 review written)

I enjoy using this site. Never a problem with delivery, price, quality, etc. Well recommended :)

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★★★★★

“This is my favorite store the staff are ”

Written on: 09/05/2011 by Smalley Greaves (1 review written)

This is my favorite store the staff are
very helpful and quality of goods is excellent. A quite fantastic experience tools4trade.com
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★★★★★

“Good variety and availability.”

Written on: 06/05/2011 by Coles Bonadona (1 review written)

Good variety and availability… Read Full Review

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★☆☆☆☆

“Competitive prices, but appalling customer service I'm...”

Written on: 05/05/2011 by rosscav (4 reviews written)

Competitive prices, but appalling customer service I'm afraid. I'd advise anyone who is thinking of ordering from this company to telephone the number on their website first. I guarantee you'll get no answer, just a recorded message. With this in mind, ask yourself how they can resolve any problems with your order when they don't reply to your emails either. This was my experience and if you take a chance with them, I hope it's not yours… Read Full Review

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