UNITED AIRLINES SET TO MAKE A FORTUNE ON THE BACK OF COVID-19 VIRUS. Booked two return tickets Heathrow to New York with United Airlines travelling 16th-21st April through Expedia. On the 18th March flight times were advanced by 3 hours now departing at 12:00hrs not the 09:00hrs times. The return flight delayed by 2 hours. On 16th March UK Foreign Office directive was 'against all but essential travel to the US'. Also, on 16th March, US Homeland Security suspended, UK citizens travelling from the UK, entry into the US (If arriving would be quarantined 14days)! On the 31st March both flights were cancelled by United Airlines via Expedia. I have now written numerous emails to United Airlines and have only received standard replies. Hiding behind the small print - T&C's state that if United Airlines cancel a flight a refund is in order unless another flight is available with 6 hours of the cancelled departure time (inc non refundable tickets)!! I wrote to the CEO, only to receive a 'phone call from Customer Services telling me that a flight left Heathrow at 10:00hrs on the 16th April and we should have been on it ?? THIS FLIGHT BEING WITHIN THE 6 HOURS!! The very day the UK and US restrictions were introduced. I and Expedia knew nothing about this flight?? I had NO tickets for this flight, no seats booked and no hold baggage paid for! I am horrified that United Airlines, given all the above restrictions on travel, could expect anybody to fly! It could have been a death sentence!! United Airlines has no integrity, is unethical, unrealistic, downright stupid, devoid of Customer Service and just a money grabbing outfit all for the sake of 2 tickets!! I was offered vouchers which were NOT acceptable, and in any event, after all of the hassle, I would not set foot on a United Airlines aircraft, even if they offered me a Round the World 1st Class ticket!! Note both American Airlines and Delta have refunded, non-refundable tickets!

I traveled with United and passengers were cold and crew decided to turn on heat in the plane because they said “we don’t have enough blankets!” Because of that, my husband and I got sick with some virus. We end up going to the doctor and this is lasted more than one week after our “happy vacation.” United should be prepared to accommodate all passengers with blankets. We have a small area that recycles the air and I’m really not looking forward to fly with United after this fiasco.

I bought a ticket in economy and then they charged 30 dollars a bag and 40 for the second. Total we spent and additional 200.00 in baggage cost round trip . One of our bags was ia standard carry on, on Alaska . Our tickets were bought at the same time and they put us in seats not next to each other. Basically if your looking for economy flights Alaska or Delta will treat you better . United treats you like dog poop. .

I ARRIVED ONE HOUR PRIOR TO MY FLIGHT. THE AGENT SAID SHE NEEDED THE SUPERVIOR'S OKAY TO CHECK OUR BAG. THE SUPERVISOR CAME AND SAID THAT WE COULD POSSIBLY GO ON STANDBY. I SAID WHY SHOULD WE GO STANDBY WHEN WE CONIFRMED THE 24 HOURS PRIOR LIKE IT WAS STATED. SHE SAID I WAS IRRESPONSIBLE FOR ARRIVING ONE HOUR PRIOR. I COULD HAVE CRAWLED TO THE GATE BEFORE BOARDING EVEN STARTED. UNITED OBVIOUSLY OVERBOOKED THE FLIGHT AND THAT IS WHY WE WERE NOT ALLOWED TO CHECK OUR BAG AND RECEIVE THE BOARDING PASSES. UNITED SUCKS AND SO DOES THEIR STAFF!!!!! SHAME ON YOU UNITED.

The seats were 2 and 2 across but it seemed that one or several extra rows have been added reducing the feeling of First Class spaciousness. The recline angle was minimal; again disappointing. We had to ask for blankets and pillows were not available at all. There was no footrest. A nasty surprise was that there was no screen at all. You had to download the United app before you boarded. If you didn't know to do this, you would be charged extra to get the app on-board. Some TV and movies were available to be viewed on your phone or tablet. This is nonsense for a cross-country first class trip! Fortunately, special meals are still available and were nicely served. There is an overall feeling that the first class experience has been lowered.

The woman at a front desk by the plane start yelling at me because my puppy dog was not inside a bag she gives me 5 seconds to put him in the bag, if not she will not let me get on the plane. My dog is very sensitive and he gets a lot of stress that he was shaking all the way to Chicago. Even, I paid for that dog more than 100$ and I wasn't expecting that terrible experience for that cost!!!!! I was traveling with my mom who is kinda sick and afraid to travel on the plane, she gets high blood pressure after yelling that lady on my small dog. We take that dog for my mom to stress her out in fly time. It was the worse experience ever. I always travel with my puppy and I never have an experience like that. I forgot to ask last name and first name this agent travel lady from United airlines to report her and I feel bad about it because people like that can't work with customer service. Thank you for a response.

this air line were not only inaccurate about the nonstop status of the flight we purchased but were not flexible in any way shape or form. then there are the bags and they charge you ridiculous fees. and when we did not use part of our trip they canceled the rest of our ticket and did not let us use it. I was on the phone for over an hour with their call centers who only make you more angry. I would never fly on this air line again and warn everyone to stay away form this air line.

Extra bag fees that were not told about when I booked through United web site. Called customer service 3x but got 3 different answers about upgrading. Will never fly United again. Using Rhapsody in Blue as their theme song and slogan "The Friendly Skies" is a shame to make you forget how terrible they are. Could have booked for $200 less on a discount airlines. United pretends not to be a discount airline but they are, Worst customer service around. No wonder they drag people off plains against their will, the only thing they care about is profit, not customer satisfaction.

It is a comedy to fly from San Francisco to London, 11 hours flight without a personal screen and TV. I have never seen it again in my life. The flight departed with 2 hours delay and I had to buy new train tickets. The food selections were limited and all the time the options were finished. A delayed flight, bad service and horrible experience.

My Eugene/Ottawa flight was for 4/24/2017 approx 6pm. I live in Bandon Oregon 3 hr away. Arrived at 3:30 pm and told that my flight was cancelled, the customer service person said that emails were sent and I was advised about the cancellation. No such alert was given, I checked my email, tablet and cell phone. I spoke to others going on the same flight and they were not advised either. The customer service person automatically booked me on the next flight which was 5am the next day. I was told to arrive early which meant 3am which meant staying overnight at the terminal. I was not offered anything for my inconvenience because it was weather related. They also said that they have had fog issues for over a week. I did not believe them because with all the highly sensitive equipment that it should not be a factor. I suspect underbooking or perhaps they sold the runway use to another flight. When they knew of the problem all week, why not advise the passengers?? I ended up 9 hours late in Ottawa, I missed family members that I rarely see. I wrote and asked for compensation for a one way ticket to Ottawa for their screw up. They offered me $100 voucher for a flight booked with United. Not much of a compensation when I normally book with expedia and United normally is more expensive, so in reality they gave me nothing. I used to not believe the things written about United, now I believe how bad they treat their clients. So, I would suggest not flying the unfriendly skies with United. They will treat you like garbage!

We need to stick together and boycot this airline. They cannot just drag paying costemers out like that

Every united flight I've been on has had lazy gate agents and rude and lazy flight attendants. Not one associate has a sense of humor. No one tries to make the passengers comfortable.....we are all just a burden! In addition they make you check your bags at the gate even though there is always plenty and I repeat PLENTY of space in the overheads! They could learn a thing or two from Southwest Airlines.....they blow United away!!!!!'

what kind of f-ing airline cancels a f-ing flight and does nothing to help a customer at all!! I used to think southwest was the worst but nope, f-ing united got them beat. congrats stupid united, at least you're number one at sucking! F off assholes!!!!

The Mexico City airport shut down with no explanation while on the Tarmac for hours. Then there was no accommodation nor assistance to catch my connecting flight. I don't think they recognize the severity of such a stop. Let the protests from the country that is our main labor and workforce begin. If they let another country shut them down the U.S. is in deep trouble. I WILL NEVER FLY UNITED again. As a result I refuse to take their free hotel accommodation and free food vouchers and forced them to place me on another airline.

Every time I fly with united they are always Late. And they always lie about the actual boarding times. So if you are a business person and don't want delays choose another airline instead.

Bought 1 domestic flight ticket. Frequent flyer. Made date change, medical reason. United quoted different price than actually charged. Received email $1,900. Insurance did nothing (ripoff). 800 number from another country. Said accept charge. Supervisor overcharged for changing date. Started as $400 flight, now $1,900 for making change. NO customer service number to call and resolve issue. Real Dishonesty!!!!

I flew into O'Hare on Aer Lingus from Dublin, Ireland on 6/26/16. The experience was horrible! I had been through security check prior to leaving Dublin and on arrival in Chicago had to go through again. Was told my carry on was too big after others ahead of me were sent through with same size and larger bags! I then had to check my bag at a cost of $100.00! I also had to have a new ticket printed. The kiosks weren't working properly so many of us were having problems! When I turned to ask the gentleman at the counter who was helping me customers began yelling at me and said "hey lady what you doing? Go to the back of the line!" Embarrassing to say the least! A worker finally was able to help me and managed to get boarding ticket taken care of and said I should not have had to pay $100.00 for bag. Finally get through security and up to catch my plane. They announce if bag is too large for carry on they will do courtesy check at no cost! Now trying to get through to talk to someone about getting refund and have been on hold two different times. Second time I held for 18 minutes and my call was cut off. Am on hold for 3rd time and wait time will be over 30 minutes again! Same thing happened to my sister-in-law traveling with me! Terrible experience! Hope I can get my money refunded! Attendants were also yelling at other customers at the same time! Finally get through to someone and am told I have to file a complaint online. They will review it and get back to me in 7-10 days!

If there were ten stars I would give it to United airlines at SFO a ten star as their staff reached out up and beyond in helping us out. We were supposed to take airflight with UA from SFO to canada then get connected to China. Because our agent failed to notify us a change in the schedule, we missed the UA flight. Now there was no way we could get to Canada on time to catch the international flight operated by airchina. we spent one hour on the phone with our flight agent but nothing could be done. All the crew we talked to in the airport rightfully (but not helpfully) told us that they could do nothing as they could not touch on the ticket. we were told to wait for another 6 hours in the airport until airchina opened their service, when there was no guarantee there was seat available. As we fell into despair, she found out our needy situation and spent time looking into the flight schedule and was able to help us aboard the next UA flight from SFO to China directly. I admit there was some luck as there were seats available. however, we do feel that her conscientious work has saved us from deep, deep trouble. She could have easily told us to wait until Airchina came and could have done nothing, for which we could not blame at her at all. But she went up and beyond to help us. I feel this makes United Airlines totally different from other airline companies. I also took United Airlines multiple times before. their service has been overall decent and satisfactory. in the end, I feel United Airlines SFO office deserves a 5-start credit.