Jacamo Reviews - www.jacamo.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Jacamo - www.jacamo.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Customer service ”

Written on: 30/05/2020 by KCcurtis (1 review written)

Firstly I ordered several items clothing and a watch, I was told it would all come at the same time it didn’t I’m still waiting for the rest of my order !!!...go online to try a make sense of what is going on and failed so found Jacamo’s customer service number to call about the issue I’m having ( I totally understand about the virus thing )....I was waiting for a member from customer service to answer I was on hold for over three hours and had to hang up because of a commitment i had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service is terrible”

Written on: 25/09/2019 by Savageless (1 review written)

Customer service is terrible. Refuse to replace faulty items, they take 2 weeks to refund them instead and leave you to make another order. Email communication is entirely just copied & pasted standard responses… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Avoid This Terrible Company”

Written on: 19/05/2018 by redschuhart (1 review written)

I have been a Jacamo customer for years. I have an impeccable payment history with them. Now I am unable to use my account because they have made an arbitrary decision that I am a bad risk. Despite making full payments on time every month they constantly show my account as being over its limit!! Which it is not!! When I complained I received a pompous response that they reserve the right to do this! They now ignore my attempts to get an explanation why I am being treated like this. Avoid this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service”

Written on: 15/04/2018 by Lana371 (1 review written)

Absolutely terrible customer service, 15 minutes live chat and hardly a basic grasp of English language. Cant sign in even with account no, but saved me the bother now because after years of being a customer will now be closing my account. I will not have to be spoken down to by these incompetent lazy unhelpful individuals any more. Good luck Jacamo you are heading for a big fall if you carry on treating customers in this way. No customers = no customer services=no jobs for these unprofessional… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Good Clothes - awful delivery and customer service”

Written on: 10/02/2018 by xgDuckworth1961 (1 review written)

As with nearly every other negative review my case revolves around non delivery of items and the lack of will by Jacamo to sort it out. I Am a new customer and only accept deliveries by click and collect so items cannot claim to be delivered, left with a neighbour or I'm out by the courier. My first 2 orders were fine. On 28th January I made two more orders, 1 was delivered 2 days later (excellent) the other I'm still waiting for. The other delivery has been back and forth to the wrong address… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★★★★★

“Caring customer service”

Written on: 21/08/2017 by BoNa132 (1 review written)

Contacted jacamo today re., overdue order, I spoke to a lady and she was very helpful and explained fully the problem, I had intended to stop using jacamo but after my conversation with the person I dealt with have changed my mind, so full marks for customer service, nor so good for jacamo thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent customer experience”

Written on: 03/01/2017 by sayitasitis2012 (22 reviews written)

Attended the Jacamo store in the Manchester Arndale Centre today, 3/01/2017. Greeted and made to feel most welcome upon entering the premises by a lady, who proceeded to point out which goods I was looking for after providing me with my current neck and chest measurements which are unfortunately bloated, temporarily I hope! After trying on the garments in a spacious fitting room, I was served at the till by an equally friendly and efficient staff member. I enrolled for a store card after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Irresponsible selling tacktics ”

Written on: 21/11/2016 by bobbypenny (1 review written)

This company regularly sends out "Sorry" notices saying that they are sorry for any issues, and then go onto giving you a 20% discount and free delivery, but this "Sorry" only lasts for about 2 days, how can any company be sorry for 2 days, they are either sorry and mean it and leave the offer open, or don't be sorry at all. this company is conning people to buy, please don't use them they are conning you and playing you!!!!!!!!!!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Horrendous site ”

Written on: 10/10/2016 by jamess497 (1 review written)

Made an account and was given a 125 pounds limit to spend so I placed an order , received email confirmation etc then when I checked back the items have been cancelled ! No one can tell me what's going on as no one seems to get back to you ... Don't place an order with this site or its sister site simply be as that's the same ! Would definitely not recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE ”

Written on: 06/10/2016 by Damienj198 (1 review written)

I was told different informations by jacamo employees about my order. I was supposed to receive my order in 3 days said my account after placing the order. It kept changing and my holiday got ruined.after spending £135 which I could have gone to the shop to buy. Never again after my first attempt with jacamo. Poor customer service and they need same training as they don't seems to k ow what they saying to the customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“No delivery”

Written on: 16/09/2016 by rmFagan449 (1 review written)

Made an order , I was in on the day of delivery , get a message items delivered , as I'm in at the time I know there was no delivery , got onto customer service and after a month of emails they want signatures from my wife for delivery signature , the problem was I was in when the delivery was supposedly delivered and I'm single and live alone , they still wanted me to get in touch with a solicitor of there's , I got a refund eventually but it was a nightmare getting it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not order ”

Written on: 05/08/2016 by ayMartin371 (1 review written)

Absolutely rubbish customer care wrong item delivered then told I would have to wait till a courier picked item up then told I would have to reorder item even though I had paid for my item no sorry or goodwill gesture absolutely rubbish company I would advise to stay away and don't waste your money pr time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Jacamo appauling customer service do not order from here .”

Written on: 09/06/2016 by 17Schroeder (1 review written)

Placed an order having been provisionally given a £125.00 credit limit . Took the day off to wait for the order and it never arrived . Checked the account order was cancelled. So now I'm a day work out of pocket and still no delivery . Having spoke with customer service they won't put the order through and they think that it's fine to let people waste time shopping on there site and wait in for deliveries that were never even processed . Been to citizens advice and spent 45 minutes on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dannymufc10's Comment

Written on: 29/07/2016

I have just had same problem given £125 credit had a order confirmation email saying my items will be delivered today but when i checked track my order it says items cancelled

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“Excellent Jacamo ”

Written on: 26/07/2015 by Powell2000 (2 reviews written)

Jacamo as everything you can think of if you pay by 54 day then you pay no interest as well they like to do good deals for new and even loyalty customer I never had any problems with Jacamo... (HAPPY CUSTOMER) … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★★★★

“real quick delivery ordered at 17 15 last night on 12...”

Written on: 15/06/2015 by Jaelynnv213 (1 review written)

real quick delivery ordered at 17 15 last night on 12 of june really impressed got items a 10 on the13 june could not belive it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Customer Service - No care for the customer”

Written on: 03/06/2015 by jason1811 (1 review written)

I recently went to the Norwich store, where I had good service. However - upon my next purchase in another store I see that my hands were covered in black from the dye in he bag.It covered my coat and the clothing inside. I contacted the Customer Service in HO and was told that it was due to my perfume, I stated I had no perfume on and they still claim this is my fault. Told to return the bag, which I did and now they wont even answer my emails - despite the fact I was promised a response from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“attrocious service constant lies do not use. wait for...”

Written on: 12/12/2014 by unhappybunny72 (1 review written)

Outrageous received numerous emails saying when i would receive my parcel of 2 different T-shirts. Day after told stock low sent different item and hoped was ok. Told same day that i would receive parcel following day. Telephoned Jacamo pressing and saying answeres on pre recorded messages and they kept hanging up. After 4 telephone calls later with the phone getting cut off. Telephoned jacamo excuses galore was told the emails i received were not sent to me i was apparently lying when i gave… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst company I have EVER used. Absolute joke”

Written on: 11/11/2014 by xdunstanx (1 review written)

I ordered some shoes which arrived promptly. They were a little big so used the Hermes free return. After a week I spoke to Jacamo who said they have no reference for a collection and that I still had the shoes. Basically calling me a liar. Another week went by and they still hadn't received them. They said they had to send me a dispute form. This arrived a week later. I sent it back Royal Mail recorded. A couple of days past from when they signed for it, I rang them and guess what? Yes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“New store in London - Oxford St - nothing in my size”

Written on: 22/09/2014

I need a 27 inch leg length in my trouser size, and most companies offer 29 inch lengths, so I thought I'd try Jacamo which in its adverts and on-line says it has short and unusual sizes. They have just opened a London store so I thought I'd pay them a visit to check the clothing and hopefully buy a few pairs of trousers and jeans. I was told they did NOT have any 27 inch leg lengths in store at all. What is the point of opening a flagship shop then just keeping quote 'normal' sized stock and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“jon ------ off”

Written on: 11/08/2014 by Combs413 (1 review written)

WHAT CUSTOMER SERVICE HOW LONG DO THEY KEEP YOU ON THE PHONE AT YOUR COST AND THEN THEY START SAYING THEY ARE GOING TO PUT THE PHONE DOWN IF YOU DONT CALM DOWN I WILL NEVER BUY ANYTHING FROM THIS LOT AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview