Gudrun Sjoden Reviews - www.gudrunsjoden.com

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★★★☆☆
2.8 / 5
38% of users recommend this
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Latest Reviews

★★☆☆☆

“Poor quality fabric . One dress ripped in half.”

Written on: 21/04/2021 by Sarby49 (1 review written)

I love the whimsical fabrics, but within a few months of purchase 3 out of 5 items had holes or rips .Not worth the money … Read Full Review

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★★★☆☆

“use to be a loyal customer”

Written on: 19/03/2021 by memkl (1 review written)

i really love the colors and whimsy of gudrun sjogen design in her clothing. i own several of her clothing items (2 sweaters, a couple of dresses, etc..), and i am always complimented when wearing them. i have always purchased these items at her store in soho, but due to the pandemic i had my first experience ordering something online. i am completely blown away - not in a good way! no where online did they indicate that the item i purchased was out of stock, nor did that information appear… Read Full Review

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★★☆☆☆

“Interesting designs and fabrics, poor quality”

Written on: 12/10/2020 by xcWard420 (1 review written)

I didn’t have any issues receiving my order from Sweden—did take a few weeks, but wasn’t in a hurry. Jacquard knits were well-made and will likely last awhile. Woven dresses and tops (non-jersey knit) were terrible: ok out of the package if flimsy and a bit cheap-feeling...but after one gentle hand-wash with luxury washing soap = awful, scratchy, flimsy, and coarse. Absolutely floored how cheap! The sizing is off by 2-3 sizes for the same top (different print)! Terrible quality control… Read Full Review

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★★★★★

“Absolutely lovely! Gudrun clothing is my happy place.”

Written on: 18/07/2020 by tudorose (1 review written)

I have been buying Gudrun Sjoden clothing over about fifteen years now and have never had a problem with the clothing or the customer service (always kind and helpful). I love the design, colours and patterns and the clothing that I have bought has lasted for years, but I do try to look after my clothes. They are not cheap and I only buy a couple of pieces a year, it's such a treat that there is a shop in London. The website is not the greatest but never has been, it has never stopped me… Read Full Review

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★★★★☆

“No problem!”

Written on: 18/04/2019 by Motherofeve (1 review written)

Having read the reviews on this site, I can honestly say that I do not for the most part recognise the issues people are complaining about. I've used the website for about 5 years. I've had no issues with deliveries, with customer service or with receiving refunds when necessary. I find the clothes unique in design and colour. Yes they are more expensive than I'd like, but I accept that this is not a company to shop with if you want cheap clothing. Go to Primark if you want that. It has… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Awful website and customer service”

Written on: 03/04/2019 by chFowler113 (1 review written)

Tried to apply coupon...website doesn’t validate..archaic design. Enter in a text box. Web page indicates the discount will be applied on the paper invoice with the shipment. Noticed my credit card was charged the full amount. Customer service chastised me for using a coupon that wasn’t from their website. Was very difficult. When I asked a supervisor to respond..least they could do was give me a small discount. I received a canned email lecturing me that I was supposed to only use their… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 06/12/2018

Well, now I have read a lot of reviews about how poor their customer service and website are/have been over the years. So my review will fit right in. I am amazed with all these negative customer service reviews that the problem persists. Clearly Gudrun herself knows nothing or doesn't care. Firstly, customer service. I emailed once about their "free shipping" to anywhere in the world because I had to pay something at customs to get my parcel which took over 6 weeks to get to me. They… Read Full Review

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Was this review helpful? 1 0
★★★★★

“the most fabulous clothes ever!”

Written on: 01/02/2018 by starbox (3 reviews written)

When I discovered this company, I knew I'd be hooked for life! Glorious colours, Scandinavian prints, arty catalogue, flattering (but funky!) styles and a real company ethos that shines through website/ Facebook page. Hopelessly addicted, clothes that make getting dressed a creative, fun experience!!… Read Full Review

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Was this review helpful? 4 0
★★★★★

“Beautiful, Stunning, Fabulous”

Written on: 02/07/2017

As soon as I opened the package I knew I had struck gold. The flora dress is more beautiful than I imagined - the fabric, my favourite jersey - but soft - it fits like a dream, perfect length, and is also a work of art. It is the dress I have been searching for! The colour ( lavenders and blues) and print are exquisite. I'm on a limited budget, but I had to order another one! Thank you for making something of such quality and beauty… Read Full Review

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Was this review helpful? 3 1
★★☆☆☆

“Lovely products but poor customer service”

Written on: 27/03/2017 by TheonaMorrison (1 review written)

I have been wearing Gudrun clothes for more years than I can remember. I really like the products but if I have had occasion to deal with Gudrun UK by 'phone or email, usually I am left with a very bad feeling. The attitude has always been defensive and surly. I am not sure if Gudrun at head office in Sweden see these reviews but it would be useful if they did so they would do something about it. Once recently I had to return the wrong shoes which had been sent and on that occasion I was… Read Full Review

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★★★★★

“Never had a problem”

Written on: 08/03/2017 by Leoa18 (1 review written)

I have been ordering Gudrun clothes for about 5 years now. My wardrobe is 90% Gudrun. I absolutely love the clothes, and also love the colour palettes which mix and match and coordinate from season to season. I have found the customer service centre in Scotland most polite and helpful on the few occasions I have needed to contact them. So I cannot agree with the negative reviews on this site. Some of the fabrics used are somewhat flimsy, but the linen, silk, and cotton/elastene garments are… Read Full Review

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Was this review helpful? 4 0
★★☆☆☆

“nice pictures; poor quality; nightmare service”

Written on: 28/02/2017 by Farrellvm375 (1 review written)

the Gudrun Sjoden catalogs show attractive and appealing unusual clothing (reminded me of Swedish design excellence from the 1960's and 70's), and with great expectations I ordered some. But the actual garments were of extremely poor quality. Shoddy fabrics, and poor workmanship. Returning them was a nightmare. And their business and pricing practices are 'unusual' to say the least. Prices on-line and in catalog are quoted in US dollars, but a currency exchange fee appeared on my credit… Read Full Review

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★★★★☆

“Happy !”

Written on: 22/06/2016 by Darienr74 (1 review written)

I have ordered from Gudrun before, and I was very happy with the clothes and shoes. The orange knit dress has been really useful and fun, and I still wear it a lot three years later. Ordered another in a new colour this year, as well as some cute shoes I have been admiring and a yellow print dress. I received them in Australia within a week, which I found astounding! Have worn the new dark red tunic dress three times and received compliments. I think what I like about the website most is the… Read Full Review

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★★☆☆☆

“Love the clothes - WORST CUSTOMER SERVICE IN THE WORLD!!”

Written on: 31/05/2016 by 409Walker (1 review written)

I have been ordering from Gudrun Sjoden for about 2 years now, and really love the clothes. I think I wear something Gudrun at least 3 times a week. With that said, I wish I lived closer to NY, because their mail order is a nightmare, and customer service is literally the worst I have ever experienced. To clarify, I'm not picky. I can be patient, and I understand that the occasional mistake happens. As long as it's fixed, I'm fine. I cannot even remember the last time I took the time to write a… Read Full Review

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★☆☆☆☆

“Poor Customer service”

Written on: 17/04/2016 by SophieRoy (1 review written)

Love the clothes but if a problem arises Customer Service will take at least a day to respond, and you are never engaged with the same staff member more than once, follow up is just poor… Read Full Review

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★★☆☆☆

“Wanted it to be good, but...”

Written on: 30/01/2016

Was very excited to find this website and the clothes. I ordered two pairs of trousers, and then found I'd also been given a jacket as a gift that didn't fit. I had to return it to the shop in Covent Garden - I had been surprised to see the cost of it, but it was a lovely print, and I hoped there was a size to fit me in the same design. There wasn't. I looked around to see if I could exchange. The staff were very helpful and friendly. The colours and designs are lovely, but sadly, the… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/01/2016 by Forbes427 (1 review written)

I received two items, I returned one...and so started the nightmare that is dealing with these people. I had to call several times over several days. I am still not sure I will ever see the replacement item. I was so angry the last time I spoke to them I threatened to call a lawyer. I like the clothes and especially the shoes, but I will NEVER buy from this website or store (SoHo) again!… Read Full Review

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★★★★★

“my kind of clothing”

Written on: 10/01/2016 by Fox477 (1 review written)

after seeing their ads in fashion magazine for years and lusting after their clothing, I finally ordered this past fall... and could not be happier! fast shipping, great customer service (my husband ordered me an outfit I had already bought, and when I wrote explaining the situation, I got a personal call and an easy exchange - he never knew I returned it!), and of course the clothing is everything I'd hoped for. easy fit, fun fabrics, flattering and easy care. worth every single penny - and… Read Full Review

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★☆☆☆☆

“Inacturate web site and terrible customer service”

Written on: 21/08/2015 by Suarez221 (1 review written)

This company lacks informed customer service agents and website still list products they no longer carry. And they could care less about you. 1.Tried to order on-line would not complete the transaction. 2.Called mail-order line and spoke to CS person. Was sent the wrong color 3.Called back regarding my order - told that it was a summer item and I should try to order something else. … Read Full Review

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★★★☆☆

“Poor quality”

Written on: 19/08/2015 by Sears345 (1 review written)

Thought quite a while before ordering because it is quite expensive. The quality is awful, raincoat was £145 - thin material, no lining, strange fit, hangs oddly, would never have bought it if I had seen it in a shop. Now have to go through the hassle of returning this. Will not shop there again… Read Full Review

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