“Very poor customer service for such a small company”

written by GazzerUK on 28/08/2012

We booked two seats for this trip last year. Having driven all the way to Scotland, some 500 miles round trip, there was a light drizzle and to our great disappointment they cancelled the flight when we got there. They will only let you re-book your flights and use them within 12 months. Because of commitments, we cannot return within the specified term. We knew the restrictions, but hoped that they might be a bit flexible, and extend our tickets into next year, but the will not, so we have lost nearly £300. I can understand this kind of fleecing we have all come to know very well by the big budget airlines, but a small family firm with only two planes? I think this is very poor for such a small company, which is why I am writing this review. Don't waste your money on booking something you might not be able to do on the day, and risk loosing a lot of money.