Bennetts Scotland Ltd Maintenance & Repairs Reviews

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Latest Reviews

★★★★★

“Great and quick repair ”

Written on: 05/06/2021 by Andrasti29 (1 review written)

Bennett’s was used by my insurance company to have my car repaired after another car reversed into me, cracking all my bumper. The part had to come from Italy which took some time. Bennett’s kept me well informed calling every few days. When the part arrived, they came and collected my car, repaired in one day and then returned to me on the same day the repair was completed on. Car was returned very clean and given a wee wash. Great repair and customer service from all the team, I was… Read Full Review

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★★★★☆

“Great service and great repairs”

Written on: 20/10/2020 by Louthom (1 review written)

I'll admit I was extremely wary about putting my car here (Uddingston branch) for repairs after seeing some reviews here and elsewhere. However I am delighted with their work. They kept me updated throughout. The repair took slightly longer than anticipated but during the current climate, I'd rather they took their time and did a good job, than a half-hashed one just to get it out the door quicker. They have done an amazing job with my car repairs and I've found them nothing but polite and… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 26/07/2018 by spThomson6 (1 review written)

First told me it would be ready by Wednesday but not ready until the following Monday. Went to pick it up and the headlight was not fitted properly. The grill nest to my fog light was hanging off and the other one was not even there. Washer blank not fitting even tho it was a brand new number. Took it back in the Friday to get all of that stuff sorted. Went to pick it up and half of it still had not been done now just to point out each time they told me it had been quality checked! Load of… Read Full Review

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★☆☆☆☆

“terrible work avoid ”

Written on: 28/06/2018 by ihSutherland2 (1 review written)

My car came back with damage and more scratch's on the paint work plus filler stains on seats they denied it. Take 3 weeks for repairs estimated 8 days for repairs… Read Full Review

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★☆☆☆☆

“what can I say ? absolute disgrace of a company.. a 2...”

Written on: 20/03/2018

what can I say ? absolute disgrace of a company.. a 2 day repair to bodywork on vehicle takes 15 days... the yard in bothwell that this disgracefull company have is surrounded by a 5 foot fence that a nursery child could scale--subsequently my vehicle was canabilised by parts getting stolen from it and got a flippent comment from the service manager that whats point in looking at cameras as it was dark !!! NO OFFER OF REPLACEMENT VEHICLE AND THEN HAVE CHEEK TO REPORT ME FOR REQUESTING MY… Read Full Review

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★☆☆☆☆

“WHAT A JOKE ...”

Written on: 31/01/2018 by Taylorye402 (1 review written)

Original estimate was to get the car back in 3 weeks. It is now 7 weeks and counting ... Always seem to find something else and blame others for the delays. Avoid at all costs… Read Full Review

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Shuggie1234's Comment

Written on: 20/04/2018

Wish I had read your review before using this disgrace of a company

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 06/09/2017 by Brady331 (1 review written)

I was told to take my car to bennetts to get repaired after I was in an accident. The car took 8 days to complete and when I got it back the window handle was not at the same height as the opposite side. Also my petrol cap didn't open . Was told it was an electrical fault and NOT THEIRS. Sent an email to the CEO and still waiting on a reply 1 MONTH LATER. Avoid at all costs . It is not worth all the hassle… Read Full Review

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Shuggie1234's Comment

Written on: 21/03/2018

Wish I had read this review before going to this company.

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★★★☆☆

“What happens now?”

Written on: 24/05/2017 by Jonesil376 (1 review written)

I am horrified by the reviews I have read about this company. My car is now 3 days over completion date which was initially "Tuesday the 22nd of May" (Monday was the 22nd, 12 days after it went in for repair) and has now been changed 3 times. It's not how long the car is taking to be repaired that's bothering me. It's the fact they keep calling me to update me and either change their story or blame someone else. I was told yesterday my car would be ready today. I have just received a phone… Read Full Review

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Shuggie1234's Comment

Written on: 21/03/2018

I think you have rated too highly. 3 stars for their incompetence?

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★★★★★

“Brilliant service”

Written on: 03/05/2017 by Toon123 (1 review written)

My car went in recommended by insurance(edinburgh branch) my car was picked up & courtesy car drop off,(which was brand new) this was organised quickly within 48hrs.The guys who picked up my car and drop off courtesy car were excellent explained everything also the same guy drop my car back to home address within a week cleaned inside and out looking like new.i would also like to thank the office ladies who were always professional and kept phoning me and keeping me updated on car repairs&when… Read Full Review

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★☆☆☆☆

“Worst Service Imaginable ”

Written on: 23/02/2017 by wmSalisbury236 (1 review written)

They have lied to me on several occasions. Their service is appalling. Car was in for 5 weeks initially they only replace a window. It took a week for them to give me my courtesy car, another week after that before they even looked at my car to estimate repairs. so 2 weeks before parts could be ordered. 3 weeks later I got a call my window was replaced. I was able to take my car away and had to wait on parts (Not their fault) but to then take my car back for the final parts to be installed 5… Read Full Review

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Shuggie1234's Comment

Written on: 21/03/2018

Agreed. Abs disgraceful customer care

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★★★★☆

“Excellent Service & Returned on time”

Written on: 18/10/2016 by stevenelliott (1 review written)

My car sustained windscreen, bonnet and dashboard damage as a result of an object hitting the front. The car was collected by Bennetts (Ayr branch) and assessed, parts authorised and a return date all agreed within 48 hours. I was given a like-for-like courtesy car and regular updates on my repair. The car was then repaired and ready on time as agreed. Due to a mix up with the Insurance Company not including a fog light in the repair schedule, I required a follow up visit to have this… Read Full Review

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Shuggie1234's Response to stevenelliott's Review

Written on: 21/03/2018

Lucky you used the Ayr branch by all accounts from hearsay. The glasgow branch I used is horrendous

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★★★★★

“Great Experience”

Written on: 27/09/2016 by Lauren0902 (1 review written)

This is a review for the Edinburgh branch. My insurance arranged for the repairs of my car through Bennett's after a non fault claim. My car was promptly uplifted after the accident, the guy who came to pick it up was really friendly, helpful and he actually explained to me the whole process from uplift to estimates and approval of repairs etc - Something that my insurance didn't even take the time to tell me. Estimation was done that same day and sent to the insurance company with approval… Read Full Review

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★☆☆☆☆

“I was sceptical over the bad reviews however - they're...”

Written on: 13/09/2016 by Logan380 (1 review written)

Appalling from start to finish - every excuse under the sun given for why it has taken them almost a month to compete a job I was led to believe would take 10 days maximum. No effort to keep me up to date with progress, endless delays and copious amounts of stress later I am no close to being given my car back. The courtesy car is awful I would sooner walk or get the bus in future. I was sceptical about the reviews at first however thought I would give them a chance as everything has good and… Read Full Review

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Shuggie1234's Comment

Written on: 21/03/2018

Wish I had read this review before going to this company.

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★★★★★

“Brilliant Job from start to finish !”

Written on: 04/04/2016 by brilliantjob (1 review written)

I recently had my car repaired by Bennetts(Edinburgh) after getting a small bump. From the moment that the assessor checked the damage I was kept well informed. The car was uplifted at the agreed time and I was kept continually updated by the staff,the repair was beautiful, a scratch was repaired as well and I am unable to see were the damage was.The car was returned to me within the agreed time. I cannot praise Bennetts highly enough they were professional, understanding and very helpful, I… Read Full Review

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★☆☆☆☆

“2nd time no better”

Written on: 12/08/2015 by Forbes447 (1 review written)

I advise you to refuse to have your car repaired here if your insurance company recommend them. Unless that is you want to wait for an age to get your car back with every excuse under the sun given for delays, incompetent service and workmanship, ridiculous courtesy cars etc etc. Please not the negative reviews are accurate, you have been warned… Read Full Review

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Creepshow83's Comment

Written on: 15/02/2016

Well said! The more people we warn about this company the better!

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Shuggie1234's Comment

Written on: 21/03/2018

Wish I had read this review before going to this company.

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★☆☆☆☆

“Terrible Customer Services ”

Written on: 13/04/2015 by Jean01 (1 review written)

I phoned Bennetts for a private quote having used them before for an insurance claim. I picked up the quote on the 27th of March then called the office on the 30th of March accepting quote and asked for my car to be booked in. They said they would get back to me as they were really busy. After a fews I called them again, again i was fobbed off with being told they were still waiting on an update from the estimator and they would call me back. Still no call back and we are now over 2 weeks so… Read Full Review

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★★★★★

“First class service and repairs”

Written on: 23/09/2014 by Josephine21 (1 review written)

Just had my car returned following bodywork repairs carried out under insurance claim (KMG ) The work was carried out quickly and efficiently to a very high standard. The staff kept me informed of the progress throughout in a friendly and courteous manner. Courtesy car was also provided without any problems. Would recommend them to my friends and family. … Read Full Review

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★☆☆☆☆

“GO SOME WHERE ELSE ”

Written on: 26/05/2014 by KENNY66 (1 review written)

my wife car was hit with another driver so i contacted her insurance there accident repairer was a company who we had work done before and was not up to scratch so we had used this other company before Bennetts Scotland who had done a great job the insurance agreed so the car went into get repaired 8 day later the car got delivered and was repaired but not a great job the paint job was rough also you good see flaws with you own eye chipped etc the driver of the transporter for Bennets phoned… Read Full Review

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Shuggie1234's Response to KENNY66's Review

Written on: 21/03/2018

Wish I had read this review before going to this company.

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Shuggie1234's Response to KENNY66's Review

Written on: 21/03/2018

Wish I had read this review before going to this company.

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★★★★★

“Not what other reviews make it appear to be.”

Written on: 15/04/2014

I thought Id write this review because I think some of these other reviews are a bit "over the top" shall we say. I had my car taken to Bennetts due to an accident and this was where the the insurance company recommended. I was a bit nervous due to the reviews online but I did not need to be. I found that the reception staff were very professional and always kept me informed on how my car was getting on and when something came up. Bennetts picked up my car and dropped off my courtesy car where… Read Full Review

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★☆☆☆☆

“warning go elsewere!!!!!!!!!!!!”

Written on: 14/02/2014

My insurance company put car in here I got a courtesy car after 2days delivered to house then wait 3 weeks for them to sort it when came get courtesy car they said it was damaged I was at work they took my car and courtesy car away now they want 400 pound excess before releasing my car this place is a joke do not trust if you get courtesy car make sure you go over with fine tooth comb and take photos of any scratches etc I will be asking to see last 4 check sheets from unlucky people who had… Read Full Review

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Shuggie1234's Comment

Written on: 21/03/2018

I’m £800 out for replacement van as they offered after a week a courtesy van which wouldn’t carry a suitcase never mind a 4 m wide carpet. Still they want paid upfront and use bullyboy tactics

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