Garage Door Spares, Reviews - www.garagedoor-spares.com

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Latest Reviews

★☆☆☆☆

“Just read all of the one star reviews!”

Written on: 29/08/2017 by good-service-seeker (1 review written)

It has all been said already, just read all of the one star reviews below; they sum up very well what I experienced! "Don't even bother" "Terrible Attitude" "Shocking Customer Service" "Serious attitude problem" "Rude and unhelpful" "Extraordinarily rude and unhelpful" "Poor/Rude Service" "Poor service, very rude". … Read Full Review

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★☆☆☆☆

“Don't even bother!”

Written on: 05/10/2016 by pcYoung334 (1 review written)

I placed an order on their website and I had the cheek to ring 3 days (5/10 13.30) later to check the progress of my order so I could arrange a date to repair my clients garage door,on the seventh attempt they answered the phone & that's when the fun started , nowhere does it say say on their website that if you ring us we'll treat you like a nuisance, take an aggressive tone with you and then put the phone down on you, leaving you with a still unanswered query and causing me an issue with my… Read Full Review

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★☆☆☆☆

“terrible attitude”

Written on: 20/07/2016 by CobyO'Leary77 (1 review written)

pleased to see website, about to place an order and phoned to check something and within minutes he says "You're not listening" and slams the phone down. This guy is seriously out of order. I don't take kindly to bullies… Read Full Review

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★★★★★

“Fantastic Service - Fast Delivery - Very Helpful ”

Written on: 15/07/2016 by TaraO'Neal192 (1 review written)

Thank you for a very easy transaction of our garage door parts, our door has been broken for months. I was daunted on having to repair it, but after speaking to GDS and looking at their instructions the repair was made very easy... We now have a fully working garage door... my wife is now very happy. THANK YOU FOR ALL YOUR HELP AT GDS… Read Full Review

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★☆☆☆☆

“Shocking Customer Serviices”

Written on: 17/05/2016 by mgsteveb (1 review written)

Worst customer services I have recieved from anyone ever. Rude rude rude person. Avoid at all costs… Read Full Review

Wian's Response to mgsteveb's Review

Written on: 28/05/2016

I quite agree, I also had the misfortune to use this company. I ordered spares on-line, only to be sent the incorrect parts, which I managed to use. When I phoned for advice, he told me abruptly he was busy & to phone back, which I tried to do, but he ignored my calls, so I phoned on my moblie, which he answered, when I asked why he had ignored my calls, he went balastic, his language was unprintable, he then started to insult me. He obviously is out of control. You have been warned.

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★★★★★

“very good and useful”

Written on: 17/03/2016

managed to get a 30 year old garage door working again for £28 all in. Parts arrived the next day and it took 30 minutes to get it as good as new. It took longer to order the parts. Only criticism is the part images could be a lot bigger and slide shows would help. Also boms could be listed with images. But that's just a minor quibble… Read Full Review

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★☆☆☆☆

“Serious attitude problem”

Written on: 11/01/2016 by driver80uk (3 reviews written)

Wish I read the reviews on here before I purchased as I would have taken my business elsewhere. This guy sends me two defective cones which have a deformity in the plastic meaning they don't fit. When I rang him to ask him about it he rudely replied "well knock it out with a screwdriver then" before hanging up, clearly annoyed that I had the audacity to ring him when after sales advice appears to be his USP on his website. After ten minutes filing them down they just about fit. Avoid… Read Full Review

Driver80Uk's Response to driver80uk's Review

Written on: 12/01/2016

And just to top it off, the replacement rollers are rubbish as well. The groove on them pulls the cable too far inwards so when closing the garage door part of the cable will catch on the edge of the door. There's no way of adjusting them any further outwards. No point contacting the seller as questioning his product will no doubt be a 'hanging up' offence which appears to be his typical modus operandi

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★☆☆☆☆

“Rude and unhelpful”

Written on: 30/12/2015

Was ready to order a number of spares but wanted to check a few points on the website. I checked a coupe of points and before I could ask the real question or placing an order the chap became irritable, basically told me he gets no-one but idiots calling and then hung up. Granted its the holidays but if you don't want calls don't leave your number on the website and/or don't pick it up and let it go to answering machine! I like to support small businesses but this chap has an attitude not… Read Full Review

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★☆☆☆☆

“Extraordinarily rude and unhelpful”

Written on: 04/10/2015 by SophieNewman (1 review written)

It's the aftersales that shows you how good a company is. This one is the worst I have ever had the misfortune to have to deal with. Ordering the parts was easy but once received I found there was a problem, so I contacted them. First he demanded to know which website I'd ordered from: GDS person: "... we have seven." Me: "Eh, hang on, how do I ..." GDS person, cutting in: "Call back when you find out" and hangs up. Having got past that hurdle he found two or three more shortcomings in my… Read Full Review

Mike_Sh's Comment

Written on: 25/10/2015

Refunded quite promptly, so I will give him that. Unfortunately I can't find a way to add a star but consider it ** now.

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★☆☆☆☆

“Takes Your Money and Sends You Nothing - Be Warned”

Written on: 20/09/2015 by pnGilbert168 (1 review written)

Do not order anything from this site. You pay and they don't send you anything and then you spend the rest of your life trying to get your money back. The owner, is complete jerk and doesn't know the first thing about what he's selling and is without doubt the most unhelpful idiot I have ever come across - a nut case of the highest order. Rude doesn't even scratch the surface - be warned… Read Full Review

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★☆☆☆☆

“Poor/Rude Service”

Written on: 14/08/2015

Ordered two items, paid for next day courier delivery. Received confirmation email as to sale. Then 24 hours later received a text stating one of the items was no longer available and that they had refunded the cost of that item and sent the other one without my consent. Had I known that one item was not available I would have ordered both from another seller. Then the package arrived the next day with a scribbled note on it saying that the missing item would be "sent from our suppliers"… Read Full Review

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★☆☆☆☆

“Paid But No Goods”

Written on: 16/11/2014 by Lucianof173 (1 review written)

Ordered part two weeks ago. Paid by debit card. Payment was taken. Nothing has arrived, e-mails are unanswered, phone is never picked up. Avoid!… Read Full Review

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★☆☆☆☆

“Poor Service, Very Rude”

Written on: 23/09/2014 by gwizzz (1 review written)

Ordered a part for my garage door and paid with PayPal. Confirmation emails arrived from PayPal but nothing from Garagedoor-spares. After a couple of days I phoned. As I couldn't initially answer all the questions I was posed regarding the transaction the phone was slammed down on me. On my second attempt I was told the system was automatic so I must have had the emails. After persisting they found my order had been dispatched. Clearly their systems don't work. Will never use them again!… Read Full Review

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★☆☆☆☆

“Total frustration”

Written on: 09/06/2013

The company sent me the wrong part and no apology was forthcoming. Wouldn't respond to my e-mail unless it was sent in office hours. This was difficult to do in my case due to work commitments. Eventually gave up and bought a replacement part elsewhere.Stay well clear. Owner very rude and generally not a pleasant experience… Read Full Review

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★★★★★

“A thoroughly interesting and informative website for...”

Written on: 22/04/2011

A thoroughly interesting and informative website for buying garage door spares, I needed a a pair of garage door cables for my Henderson door, I purchased on the Monday after speaking to the owner for advice, the cables were delivered on the Tuesday, along with the tools, the door was up and working aging bter than ever within the afternoon.
Thanks to the Henderson cones cables fitting instruction from the website.

Thank for your help..ohc (one happy customer)

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