i:protectinsurance Reviews - iprotectinsurance.co.uk

★★★★☆
4.0 / 5
77% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Excellent Service - A breath of fresh air!”

Written on: 13/08/2014

I took out the Lifestyle insurance to protect me incase of redundancy/sickness etc. i:protect/Wessex have been amazing throughout the process of claiming. As you would expect you need to make sure that all your paperwork is of a good standard and is organised before submitting it but once this is done payment and response from them is very swift. It was a very difficult time for myself but the knowledge of having this product somewhat eased the pain for me. As it happened I only had to… Read Full Review

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★★★★★

“Recommended Insurance Company ”

Written on: 21/01/2014 by Red4life (1 review written)

iprotect have been nothing but helpful and professional when dealing with my initial claim and any ongoing requirements. Their staff are always courteous and willing to assist its customers. I cannot recommend them enough, especially when matters such as this are so important to the individual. Well done iprotect keep up the good work. … Read Full Review

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★★★★★

“Well worth it ....”

Written on: 20/07/2013 by Nicoge (1 review written)

If you are in any doubt that you are just throwing your money away with an insurance then you are with the wrong insurers. I protect helped me enormously when as a lone parent I was suddenly faced with both a critical illness and unemployment due to redundancy. Far from trying to find ways to not pay out as some better known insurers are well known for, the staff ensured that I was covered comprehensively, never failed to make payments and explained the process at each and every stage. It made… Read Full Review

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★★★★☆

“i:protect , Well worth it!”

Written on: 15/05/2013

I have to say how glad I am that I took out this policy. Although I did have a little trouble at the beginning, probably more through the stress of being made redundant and the associated issues, and never having claimed on an insurance policy before, after a few tries I managed to get through to an operator who was very understanding and listened to the situation that I was in and helped me to sort out what paper work I needed to send off to get the claim started. Once all this was done, all… Read Full Review

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★☆☆☆☆

“madness”

Written on: 29/11/2012

Have been unemployed for nearly three months and still haven't recieved a penny from IProtrect. They require a copy of JSA 3 form from the Job Centre or written evidence that I have declared my insurance policy. The Job Centre have said they don't do this and as I am not claiming anything more than JSA it should be of no importance to them. One more month without payment and I am at risk of loosing my home. Never use this company again… Read Full Review

Iprotectinsurance's Comment

Written on: 20/12/2012

This claim was accepted and the first benefit paid within a few days of feedback being posted. We continue to work hard on behalf of the policyholder to resolve the submission of evidence that Department of Work and Pensions offices usually supply as a matter of course. If you contact the person who left the comment you will find this is the case and in addition to detailed telephone conversations with him, we have written to confirm that we anticipate paying in full under the terms policy for as long as he is out of work. We would hope he would re-score and amend his feedback in terms of our ability to recover from the initial delay and understandable frustration that this would have caused.

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Ado536's Comment

Written on: 23/12/2012

I can now confirm that I have received my first payment following recent communications with the management team. I appreciate their swift response, support and assurance in continuing to try to resolve the issues with the Department of Work and Pensions and pay me in full while I am unemployed. Thank you.

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Policy123's Comment

Written on: 23/12/2012

I can now confirm that I have received my first payment after the initial delay. I appreciate their swift assistance following the recent communications with the management team. Who, have assured me that they will continue to try to resolve the issue with the Department of Works and Pensions and pay me in full while I remain unemployed. At this point I will re-score the company on their ability to settle the matter and thank those concerned.

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★★★★☆

“Good value for money”

Written on: 15/10/2012 by Sony Fan (32 reviews written)

My wife and I both have iprotect policies. I've never had to claim on mine (luckily) but my wife has, and received the pay-outs she was expecting. We chose them because they were recommended as being good value for money, and although both our premiums have increased over time they're still reasonable. When my wife claimed for critical illness cover there was a fair amount of form filling required but nothing more than you'd expect to prove that she could claim. There was no quibble from… Read Full Review

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★★☆☆☆

“NEGATIVE”

Written on: 17/02/2012

once you take cover online you will find it very difficult to talk to anyone if you want to make a CLAIM. the line is constantly ENGAGED, when you request a call back you do not get ONE. very very poor service… Read Full Review

Guest's Comment

Written on: 03/04/2012

No one could answer the phones at i:protect for most of the day when this comment was posted solely due to a major power failure affecting the centre of Winchester. The power surge created when the electricity was severed disrupted all telephone systems. It took hours for engineers to restore the full telephone service even when the power was reconnected. For the record I:protect answer 5 percent of calls within 5 seconds and over 90 percent of calls within 20 seconds. The company issued an apology and notice on their website. A blog apology and request was made for the person leaving this anonymous comment to contact i:protect. The company can only repeat the apology and request to the person concerned to get in touch.

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★★★★★

“accident cover”

Written on: 18/10/2011 by albion85 (1 review written)

i just wanted to write that the policy i had was superb and helped me out so much in what was a very difficult time after i injured myself at work.I found the staff to be most helpful and pleasant and was kept informed at all stages of my claim by phone and by post.I would have no hesitation in recommending this product to anyone else. paul hickey… Read Full Review

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★★★★★

“The service I received when my husband was made...”

Written on: 08/02/2011

The service I received when my husband was made redundant was excellent. This was an extremely difficult time for us and the help we received with our mortgage payments gave us one thing that we didn't need to worry about. Claiming was extremely easy. The evidence required was simple to obtain and the customer service was really helpful. Now that my husband is back in full time employment and our claim has been completed we are pleased to say that I:protect really made this difficult time a… Read Full Review

Guest's Comment

Written on: 21/06/2011

you appear to be in the minority who are pleased with Belmont Thornton. Do you work for them????

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★★★★★

“I took out unemployment insurance after reading...”

Written on: 09/12/2010 by Melissa Wiltshire (1 review written)

I took out unemployment insurance after reading Martins Money Tips in the Spring of 2009 and in November 2009 was made redundant. I have found the companys customer service to be excellent and there was no queries or hold up's in the payments coming to me. I even took a temporary position and the only hold up on the resumption of my claim was the time in took the temporary employer to complete the form.

Overall I would highly rate I Protect and Wessex Insurance. Their customer service… Read Full Review

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★★★★★

“I have been with these guys since I found them on...”

Written on: 06/12/2010

I have been with these guys since I found them on Money Supermarket in 2002. I've had to make two fairly short claims since then, one at the end of 2002 and one this year. Particularly with regard to the most recent claim, cynics would tell you that insurance companies will find any excuse not to pay up. On the contrary, mine was not a straight forward claim, with which Wessex could have found numerous excuses to try not to pay up if they had wanted, but instead they took a realistic common… Read Full Review

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★☆☆☆☆

“i took out one of there GREAT value asu policys at the...”

Written on: 20/07/2010

i took out one of there GREAT value asu policys at the begining of the year. so far i have had two letters telling me that my premiums have increased so what started to be £19 per month policy is now £27. i would never use them again and strongly recommend that you all stay well away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★★★★★

“I found this company on Moneysupermarket and did some...”

Written on: 04/02/2009 by GreatScot (1 review written)

I found this company on Moneysupermarket and did some research before making a commitment. I can't fault them on value, but they only sell this insurance on-line and I prefer to buy over the phone. I did speak to one of their staff who put me right and I found their website easy enough to use. After buying on line everything else can be dealt with by phone which is why I would recommend them. They are based in the UK which is important to me as I have had terrible problems with big companies… Read Full Review

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