Distinctive Chesterfields Reviews - www.distinctivechesterfields.com

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★★★★☆
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Distinctive Chesterfields - www.distinctivechesterfields.com

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Latest Reviews

★☆☆☆☆

“*** Do not buy from Distinctive Chesterfields ***”

Written on: 17/12/2020

If I could give less I would, this feedback is mostly in relation to the attitude of the sales, management & pathetic customer service. I spent over £6k with this company just over a year ago and the purchase was supposed to include a 5 year protection plan. One of my sofas has a whole arm that has completely lost its colour, I phoned the insurance people to ask what can be done to rectify it, they said I didn't have a plan in place and even if I did the plan wouldn't cover it because its a… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 12/02/2018 by JaiDhana (1 review written)

Avoid at all costs..if only a zero rating was possible. The workmanship of the actual pieces that arrive is shocking to say the least. We purchased 3 pieces from the London studio after spending £4000, all was good until the delivery day arrived. Bad pleats, damaged feet, creased velvet, creaking sounds the list is never ending. After much back and forth the sofas were collected to be ‘repaired’. To our horror, they came back with little improvement !!! The regional manager point blank… Read Full Review

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★☆☆☆☆

“Warning >>>”

Written on: 28/09/2017 by Cotties33 (1 review written)

WARNING TO CUSTOMERS >>>We had to pay a full deposit amount which was over 10,000. We were also told it would be three months. It is now 9 months from purchase and still we have no chesterfeilds. I would recommend avoiding destictive chesterfeilds australia. Very dodgy. We still havnt seen our money or chesterfeilds… Read Full Review

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★☆☆☆☆

“BUYER BEWARE! We are still waiting 16 months later!!”

Written on: 27/02/2016 by NickRoth247 (1 review written)

We ordered a sofa from DISTINCTIVE CHESTERFIELDS in October 2014, with an original ETA of PRE-Christmas 2014. We paid upfront in full. We have been beyond reasonable with this company, and despite requesting a full refund many times over the nearly 12 months before we received our order, we allowed them to sweet talk us with fresh assurances and broken promises. Our order finally arrived in September 2015, after many lies, false and misleading statements from a company that refused to… Read Full Review

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★★★★★

“First Class ”

Written on: 21/02/2014 by CCBGB (2 reviews written)

It always feels a little fraught when buying an expensive item on-line. Our experience with Distinctive Chesterfields (DS) has, however, been first class. The sofa is stunning, we are truly delighted with it. The support and advice from DS is excellent, and they seem genuinely thrilled to know that you're happy with their product. I rarely write on-line reviews, but this company absolutely deserve the effort. I cannot recommend them highly enough, and their Chesterfields really are… Read Full Review

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★★★★★

“Extremely happy in Buckinghamshire”

Written on: 20/12/2013 by CathyinBucks (1 review written)

I looked at this for 4 months before ordering and had wanted to go up to the show room to actually look at the quality. As it was closed I had to take a chance and go by the reviews. What fantastic service - it was delivered a week early (December 16th), on time (8am) and I have not stopped smiling since they dropped it off. The only draw back are the arguments between my children as to who gets to sit on it. It is lovely to look at, well made, comfortable and everything we wanted and more… Read Full Review

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★★★★★

“Custom Fabric Chesterfield”

Written on: 05/12/2013 by magrillz (1 review written)

We recently got in touch with Distinctive Chesterfields to ask if they could make us one of their sofas with a fabric we had sourced ourselves. Distinctive Chesterfields were more than accommodating with this. We decided to travel up to the showroom/factory and were given a full tour of the facilities by Mark who even waited behind normal hours for us as we got held up in traffic. The factory area was spotless and all staff very friendly. We ended up choosing the Goodwood 3 seater in a… Read Full Review

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★★★★★

“Beautiful chesterfields”

Written on: 10/10/2013

One of the best companies I have ordered from! I ordered without seeing the furniture in the flesh, so was a little concerned. However, I needn't have worried! From the first phone call, through several emails to delivery of the stunning Holyrood sofa, chair and footstool the service was exceptional. I will recommend without hesitation. You will not be disappointed if you buy from this company… Read Full Review

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★★★★★

“Supersize Chesterfield”

Written on: 12/06/2013 by RhianHolmes (1 review written)

This company were efficient and easy to deal with from the start. I put in an order for a customised sofa - more than 4m length. It arrived yesterday and is beyond my wildest dreams. It looks fantastic but more than that, it is also really comfortable. Excellent workmanship and excellent service at all stages… Read Full Review

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★★★★★

“Great looking chair”

Written on: 05/04/2013

Delivery company were exceptional, they were punctual, friendly and efficient. The chair is made of good quality leather and of an elegant design. Its extremely comfortable and worth every penny. Have had a few visitors who had "chair envy"… Read Full Review

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★★★★★

“Brilliant product and service!”

Written on: 05/04/2013

Really helpful company - I needed some sofas relatively quickly but, more importantly, needed a bit more detail about when they would be delivered as I needed to arrange someone to be there to receive them. Distinctive Chesterfields were extremely helpful and kept in touch with me regarding the delivery. With regard to the sofas - they are perfect. Absolutely what I wanted. Classic but with a contemporary twist and the quality is fab. I would not hesitate to use them again or to recommend… Read Full Review

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★★★★★

“Quality product and service”

Written on: 08/03/2013 by FarahT (1 review written)

After my long search for a sofa I stumbled upon Distinctive Chesterfields online. Although hesitant to shop for an item like a sofa online, I decided to take a gamble and I am so very glad I did. The service was brilliant and I got a beautiful and comfortable sofa at the end of it! They did everything to put my mind at ease, answered all my silly questions and truly impressed me with their customer care, right from first enquiry up until delivery. I would highly recommend Distinctive… Read Full Review

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Dameiean's Response to FarahT's Review

Written on: 19/04/2013

Well that was nice to stumble upon and you was not complaining about the quality. As it was me that probably handcrafted it myself, I hope it seats you well, bet you look beautiful on it. Damo x

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★★★★★

“Fabulous!!”

Written on: 12/02/2013 by Chloeminx (1 review written)

After lots of searching for a genuine CHESTERFIELD we discovered this site and I am so pleased we did. We placed our original order and we were kept up to date regularly with what was happening and delivery instructions. Our 3 seater and 2 seater HOLYROOD sofas arrived and were beautiful. The colour was exact, the detail and quality were spot on but we found the depth of the seating part too shallow. I admit I was quite upset and after paying a lot of money I was initially disappointed… Read Full Review

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★★★★★

“chesterfield couch!!”

Written on: 06/12/2012 by corinne15467 (1 review written)

Hello, I am from Belgium and this is already the second time i bought from distinctive chesterfields!! When i wanted to order they gave me such a good explanation ,inclusive pictures even the right measurements. The delivery time was respected and as planned!! They really listen and also important the prizes ok! I can recommand to buy at this company!! regards , Corinne Schuer… Read Full Review

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★★★★★

“Quality product with great service”

Written on: 06/12/2012

Service was very personal, kept me informed of progress, sofas are beautifully made. I wouldn't hesitate to use distinctive chesterfields again, or recommend them to anyone else. I was extremely impressed from start to finish… Read Full Review

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★★★★★

“Hi hope this reviw will be of help to others, i have...”

Written on: 22/10/2012

Hi hope this reviw will be of help to others, i have trawled the "net" for about 2 month looking for a manufacturer of chesterfield furniture i came accross "Distinctive Chesterfields" so i decided to take a drive out to see them, WOW i couldn't have found a more helpfull person in Clare i only went to purchase a 3 seater, after i decided what i wanted including making it longer and wider i decided to purchase the couch. Ok all ordered then i decided to change 1 or 2 features, not a problem… Read Full Review

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★★★★★

“Chesterfield with a slightly modern twist”

Written on: 01/10/2012

My wife and I were searching for something along the lines of a chesterfield with a modern twist, through lots of research through various companies, we found it via Distinctive Chesterfields. Having visited the factory in Yorkshire, Mark (sales manager) was very helpful in showing us around the various products being made, he was very knowledgeable with the styles and choices of leather which helped us make a decision. Our choice of two 2 seater settees matched our lounge very well, we've… Read Full Review

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★★★★☆

“Chesterfield sofa”

Written on: 28/09/2012

Easy to do business with them.. great product… Read Full Review

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★★★★★

“Surpassed my expectations”

Written on: 24/09/2012 by Luci.murphy (1 review written)

Was nervous making such a large purchase over the Internet but from my first dealings via the telephone the staff were most helpful. Brochure was very well put together making choice easy to see. Sofa was just as seen in brochure , i had Antique blue 4 & 3 seater , the craftsmanship was amazing in fact almost too good to be true for the price. I have no complaints other than the delivery man was at the wrong address initially ! however when they did arrive , well within timescale given , the… Read Full Review

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★★★★★

“Quality Service Products”

Written on: 24/09/2012

Starting from the first contact = excellent service! Asked some samples of leather and received them already after a short while! Did a phone call to get more information = very good help Received faster than suspected the nice sofa in a excellent state! The quality of the sofa is very good for a good price. The website is very helpful with a good overview. Thanks to that website I have now a good contact for a great sofa! … Read Full Review

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