Remus Property Management Reviews

★☆☆☆☆
1.1 / 5
3% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Remus Property Management - Ask a question now

Media Gallery for Remus Property Management

Remus Property Management

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Beyond belief, their neglect is intolerable but they...”

Written on: 04/11/2021 by Stevens377 (1 review written)

Beyond belief, their neglect is intolerable but they are quick enough to send demands for money. Total inaction by totally uninterested staff who seem to leave every 5 minutes. Over my.many unfortunate dealings with this shower was a trench dug in the garden and left open for 2 years, drug dealing tenants, another with an out of control dog who savaged someone, unkempt boundaries, bins strewn everywhere, an attempt by their contractor to force me into buying their massively overpriced glazing… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid this disgraceful company at all cost”

Written on: 21/10/2021 by Arvin21 (1 review written)

Remus is the worse property management that I have ever dealt with. It has been 4 months that the lift is broken and each time I contact Remus’s managers they come with excuses that they are chasing the lift contractors. I live on the 4th floor and everyday have to carry up pushchair and all the shopping which has caused me severe back pain. I have left with no choice to take legal action and complain to the Property Ombudsman… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Inadequate ”

Written on: 17/06/2021 by Nigele396 (1 review written)

We have had the unpleasant experience of Remus for almost 10 years. I think the selection process for property agents was not rigorous resulting in poor quality service for the vast amounts of money Remus gets paid. None of the issues we raised with Remus multiple times in writing were addressed despite the evidence shown through pictures of actual issues causing a safety hazard on the property. There needs to be consequences for being paid and not delivering on any commitments nor having to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Inadequate ”

Written on: 17/06/2021 by Nigele396 (1 review written)

We have had the unpleasant experience of Remus for almost 10 years. I think the selection process for property agents was not rigorous resulting in poor quality service for the vast amounts of money Remus gets paid. None of the issues we raised with Remus multiple times in writing were addressed despite the evidence shown through pictures of actual issues causing a safety hazard on the property. There needs to be consequences for being paid and not delivering on any commitments nor having to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Inadequate ”

Written on: 17/06/2021 by Nigele396 (1 review written)

We have had the unpleasant experience of Remus for almost 10 years. I think the selection process for property agents was not rigorous resulting in poor quality service for the vast amounts of money Remus gets paid. None of the issues we raised with Remus multiple times in writing were addressed despite the evidence shown through pictures of actual issues causing a safety hazard on the property. There needs to be consequences for being paid and not delivering on any commitments nor having to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Remus are abysmal - avoid at all cost!!!!”

Written on: 25/02/2021 by Tianna407 (1 review written)

Do not EVER use Remus!!!! They are utterly useless, they take your money and that's quite literally all they do. Completely unprofessional, dire and sub standard service, don't reply to emails, don't answer phonecalls, ignore complaints, make excuses for everything, never solve problems, ignore health and safety issues, took over 9 months of constant badgering to change a lightbulb in a communal area, pay external contractors for work that wasn't carried out, never, ever communicate with… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Completely inadequate and low quality of service”

Written on: 09/01/2021 by olOrtega180 (1 review written)

Completely inadequate and low quality of service, despite the extortionately high service fees. Our hot water and heating hasn't been working all day and we have just been informed that it will take an additionally 2 days to fix, despite it being the winter. Not only did we have to chase Remus for updates on the situation, but they were unable to provide any temporary fix (hotel with heating and hot water for the night or even providing a portable heater) despite it being the middle of winter… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Worst service in the UK”

Written on: 11/01/2020 by jonas.osman (1 review written)

Worst service in the UK I am in building managed Remus, and they do not clean. they do not guard. parking doors broken by strangers and strangers parked their cars in Remus protected car park, and we ring Remus with no hope. 292 Dunstable road. they do not care and not professional we contaminated rubbish bin from 4 months and no hope. I am taking them to the Ombudsman… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible!”

Written on: 26/05/2019 by lukeystevens (1 review written)

Terrible customer service. Faulty fire alarm after a year of moving in, still says fault, lift constantly not working so disabled residents cannot get above the first floor! Still waiting on door fobs a year later even though was told they are being sent out. They have the audacity to raise service charge. Will be withholding this until they fix above issues… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“While friendly, rational efforts have been futile,”

Written on: 04/04/2019 by StuartMc2019 (1 review written)

It is a great pity that I write this review. It ought to be unnecessary to air dirty laundry, however, there appears little other recourse given exhaustive efforts to reason with Remus and Cala. On purchasing a new home in 2016, along with other residents, we were made aware that the council would not adopt the green spaces, instead it would be transferred to a freehold management company which could be run by residents. The staff at Remus, who act as secretary and asset agent to the… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“Dishonest & disorienteted”

Written on: 18/01/2019 by Resident2019 (1 review written)

I am at loss to understand how this company operates. We live in a block managed by them & haven't had a hot water for the last 4 months and they do not even know what the solution is. There isn't one task that they have done well & they have no duty of care to the Freeholder or the residents. If I could give 0 stars I would… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Remus, would recommend to an enemy”

Written on: 07/12/2018 by Bauer124 (1 review written)

I pay in the region of £130 a month which seems to increase yearly despite having services removed. Faults are never corrected and no one ever calls you back. I have reported lights out in the communal hallway 3 times, but nothing has been done, it is so dark in the hall leading to my flat, my daughter fell up the stairs and hit her head. The flat once had a hole in the roof which took 4 months to fix, we don't have cleaning included in our fee because it was so expensive, carpet came off the… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“to much money”

Written on: 28/10/2018 by LilahDowney72 (1 review written)

another bill for the drains £5.716,00 how can the drain need work after only 26 years I have been billed twice this year the charge last year was over 102 per cent this year down by 1/00 how can we need so much work new lights in the hallway/car/park all done in the past 3 years tree felling a few bits chopped £1800 the gardener leaves a mess what am I paying for… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“No Service and High Charges”

Written on: 02/05/2018 by JulietteHopkins (1 review written)

I have owned an apartment in a block managed by Remus for the last 5 years. They have consistently employed arrogant, poorly trained staff who are expert at ignoring all reasonable requests, via email or by phone. They charge exorbitant fees for standard admin matters and never get it right. The building’s communal areas are often dirty and poorly maintained - a broken mirror took over 6 weeks to replace and the lifts are often broken - on one occasion it took a month to repair aandI live on… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Remus! Are a joke.”

Written on: 30/04/2018 by DaneWalker (1 review written)

Don't be daunted to challenge the service costs with these. Mention managed by REMUS to any property redress organisation and you will receive sympathy and understanding. Anyone considering a property managed by REMUS should be forewarned,this company are notoriously frowned upon throughout the industry… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Akin to gambling”

Written on: 21/03/2018 by davidfarrant (1 review written)

I have lived in a leasehold property managed by Remus for over three years now. They are grossly incompetent, utterly incapable of managing the most simple human task, and, above all, as close as one can be to a criminal without crossing the judicial line. If you want a migraine-clad relationship, littered with verbal diarrhoea, juvenile excuses and a myriad of borderline felonies, then engage at will… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“WASTE OF SPACE COMPANY ”

Written on: 03/01/2018 by 1978Regan (1 review written)

When we moved here three years ago we were told that we would have housing mgt charge and that charge would be around 124.00 per year and it would cover the lawn cutting out front along our roadway and various other cleaning duties. So far they have done absolutely nothing! I have contested every year the staff are so rude, they have ignored our letters. the money has gone up from 124.00 pa to 175.00 for nothing. I have written letters, emailed. The so called gardening or lawn cutting… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Grossly over charge ”

Written on: 22/11/2017 by Myles13 (1 review written)

Estimated service charge budget came though £4000k for public liabilities insurance asked for a copy £500 same again this year Over all charging £54106 to the current phase for maintenance of no existing small parcels of shrubs £12000 to the actual gardeners £42106 to remus this is absolutely shocking also charging £1800 for Risk assessments when I asked for copies I was told they have not been completed. Avoid Avoid Avoid… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Money grabbers!!! ”

Written on: 01/11/2017 by Nadia395 (1 review written)

I wouldn’t even give this company a 1 star!! Awful company, over priced and lazy. They threaten you with extra frees to pay up money that they’ve added to your bill for no reason. I paid all my bills by the end of 2016 and in September 2017 they are asking for nearly £500 from 2016 because they’ve “decided” we didn’t pay enough.... Avoid this “management” company at all costs!!!!!… Read Full Review

Report this review
Was this review helpful? 6 1
★☆☆☆☆

“Absolute Joke”

Written on: 27/10/2017 by Larson1976 (1 review written)

This company is a Joke! They pick figures from out of nowhere, then demand you pay. The service they give is non- existent and the staff on the phone are rude. I would strongly suggest you avoid this company!… Read Full Review

Report this review
Was this review helpful? 6 0
overview